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Cancel OBERLO
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I hereby notify you of my decision to terminate the contract relating to the Oberlo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Oberlo: Easy Method
What is Oberlo
Overview
Oberlo was a dropshipping SaaS that helped merchants import products from suppliers into their Shopify stores and automate order workflows.
The platform focused on ease of use for beginners, product import, inventory tracking, and AliExpress integrations.
Primary users
Typical users were Shopify store owners running dropshipping businesses who needed quick product sourcing and order management tools.
Oberlo integrated tightly with Shopify and relied heavily on AliExpress suppliers for inventory and fulfillment.
How to cancel Oberlo
If you were billed directly by Oberlo (direct billing)
- Sign in to your Oberlo account on the Oberlo website.
- Downgrade your paid plan to the free Explorer/Starter plan to stop billing.
- After downgrading you were eligible for a refund for unused days (prorated), per Oberlo’s shutdown instructions.
If you were billed via Shopify (Shopify billing)
- Go to your Shopify Admin and open Apps.
- Remove the Oberlo app from Shopify (delete/confirm) to stop future billing.
- Shopify-billed users received Shopify App Store credits for unused days rather than a direct Oberlo refund.
General uninstall via Shopify
- Open Shopify Admin → Apps → find Oberlo → delete Oberlo → confirm removal.
- Once uninstalled the app could not be reinstalled and associated Oberlo data would be lost.
What happens when you cancel
Access and features
Once cancelled or the app was removed, Oberlo access and its features stopped working for that store account.
Product imports, syncing, and order automation ceased immediately after cancellation or app shutdown.
Data retention and loss
Uninstalling Oberlo removed the app and its data; imported product links and app-specific records were not retained.
Oberlo’s shutdown process also included automatic cancellation for users when the service closed on June 15, 2022.
Will I get a refund?
Refunds for Oberlo direct billing
- If you purchased a plan directly through Oberlo, you were eligible for a prorated refund for unused days after downgrading or shutdown.
- Refunds depended on the original billing method (direct Oberlo purchase) and were prorated, not tied to a fixed 14-day rule.
Refunds when billed via Shopify
- If Oberlo charges were handled through Shopify, unused subscription periods were returned as Shopify App Store credits rather than a cash refund from Oberlo.
- Shopify-managed subscriptions were cancelled automatically when the app was shut down; credit handling followed Shopify policies.
Cooling-off and exceptions
There is no verified evidence that Oberlo offered a standard 14-day statutory cooling-off refund policy; refund outcomes depended on billing path (direct vs Shopify).
For shutdown-related refunds and credits, see official notices and community write-ups linked below.
Oberlo plans and pricing
Plan table
| Plan | Price (INR, est.) | Period | Features |
|---|---|---|---|
| Starter (Free) | ₹0.00 | Monthly | Basic free‑tier features (Starter) |
| Basic | ₹2,152.80 | Monthly | Estimate from USD $29.90/month (converted) |
| Pro | ₹5,752.80 | Monthly | Estimate from USD $79.90/month (converted) |
Pricing notes
INR figures are approximate conversions from USD-based Oberlo plans listed on software directories and are not official Oberlo prices.
Official Oberlo pricing was charged in USD; Indian directories (TechnologyCounter/Techimply) provided estimates only.
Your consumer rights in India
Statutory cooling-off
There is no verified indication Oberlo offered a statutory 14-day money-back guarantee under Indian consumer law or e-commerce norms.
Refunds and credits were governed by the billing channel (Oberlo direct vs Shopify) and the platform’s shutdown arrangements.
Dispute and complaint steps
- Gather evidence of purchase and billing (receipts, invoices, screenshots).
- Raise billing disputes through the original billing channel (Oberlo support for direct purchases, Shopify support for Shopify-billed apps).
- If unresolved, consider filing a complaint with local consumer protection authorities or using dispute resolution available via payment provider.
Customer experiences
Positive feedback
- Many users praised Oberlo for being beginner-friendly and offering smooth Shopify - AliExpress integration. See user reviews on Capterra: Capterra - Oberlo reviews.
- Some reviewers noted responsive customer support when bugs were accompanied by video evidence, as referenced on SpotSaaS: SpotSaaS - Oberlo.
Negative feedback
- Common complaints included slow support responses, buggy updates, and burdensome manual order fulfilment processes (SpotSaaS).
- Users also reported long shipping times and product quality issues associated with AliExpress suppliers (Dreamgrow).
Documentation checklist
Required documents
- Billing receipts or invoices showing Oberlo or Shopify charges.
- Screenshots of your Oberlo account billing page or Shopify App charges.
- Order IDs and shipment records for any purchases tied to Oberlo imports.
Useful extras
- Support correspondence (emails, chat logs), including timestamps.
- Video/screenshot evidence of bugs or service failures if contesting refunds.
- Shopify Admin screenshots showing app uninstall actions and confirmations.
Common mistakes
Before cancelling
Assuming you will automatically get a cash refund regardless of billing method is a common error; refunds depended on whether you were billed by Oberlo or through Shopify.
Also, many users failed to back up product lists and settings before uninstalling the app, which led to irreversible data loss.
After cancelling
Reinstall attempts may not restore previous Oberlo data; do not expect full recovery after app removal or after Oberlo’s shutdown.
Failing to check Shopify billing statements can delay recognition of App Store credits for Shopify-billed users.
Comparative recap
Quick comparison table
| Aspect | Direct Oberlo billing | Shopify billing | Uninstall via Shopify |
|---|---|---|---|
| How to cancel | Downgrade to free plan on Oberlo site | Remove app via Shopify Admin | Apps → delete Oberlo → confirm |
| Refund or credit | Prorated refund for unused days | Shopify App Store credits for unused period | No refund automatically; depends on billing channel |
| Data retention | Data removed after cancellation or shutdown | Data removed when app is uninstalled | App-specific data lost on uninstall |
| Reinstallability | Not guaranteed after shutdown | Not applicable if Shopify disables app | Cannot reinstate old app data by reinstalling |
Takeaway
Refunds, credits, and data outcomes depend on the original billing route and on whether the Oberlo app was uninstalled or the service was shut down.
Always document purchases, back up data, and confirm billing ownership before cancelling.
After cancelling
Next steps
- Back up any remaining store data and product lists before uninstalling or immediately after deciding to cancel.
- Check your payment channel (card issuer, Shopify billing) for any prorated refunds or credits and keep records.
Useful links and resources
- Oberlo user reviews: Capterra - Oberlo reviews
- Shutdown and migration commentary: EcomHeroes - Shopify shutting down Oberlo
- News coverage of the shutdown: Webretailer - Oberlo shutdown news
- Community summary and shutdown explanation: Dropshipping Helps - Oberlo shutdown
- Product/service reviews and user feedback: SpotSaaS - Oberlo
- Independent review and critiques: Dreamgrow - Oberlo review
Address
Registered office
Oberlo (registered via Oberlo Communication Private Limited) - 75/1/2 Cowies Ghat Road (S), Shibpur, Howrah, West Bengal 711102, India.
Notes
No specific postal address for cancellations was identified in verified sources; use billing channel support (Oberlo support for direct purchases or Shopify support for Shopify‑billed apps) when raising refund or cancellation disputes.
Keep all invoices and correspondence when contacting support or consumer authorities.