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I hereby notify you of my decision to terminate the contract relating to the Otterpilot service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Otterpilot: Easy Method
What is Otterpilot
Overview
Otterpilot is the AI meeting assistant feature within Otter.ai that helps automate meeting notes and summaries.
It integrates with conferencing tools and provides searchable transcriptions and summary features to reduce manual note-taking.
Core features
Key capabilities include live transcription, meeting summaries, and the ability to access, edit, and share notes from meetings.
Otterpilot functionality and billing are tied to Otter.ai account plans (Basic, Pro, Business, Enterprise).
How to cancel Otterpilot
Cancel via Web (direct via Otter.ai)
- Log into your Otter.ai account on the web.
- Go to Profile → Account Settings → Plan tab.
- Click "Cancel Plan". The subscription remains active until the end of the billing cycle.
- Cancel at least 24 hours before the next billing to avoid an unwanted charge.
Cancel via Apple App Store (iOS)
- Open iOS Settings → Your Name → Subscriptions.
- Select Otter.ai from the list and tap "Cancel Subscription".
- Apple manages billing and refunds for App Store purchases.
Cancel via Google Play Store (Android)
- Open the Google Play Store app → Profile → Payments & subscriptions → Subscriptions.
- Select Otter.ai and tap "Cancel Subscription".
- Google manages billing and refunds for Play Store purchases.
What happens when you cancel
Access and billing
When you cancel, your subscription remains active until the end of the current billing period.
You will not be billed again after cancellation if you cancelled before the next renewal; allow 24 hours before renewal.
Account data and transcripts
Your account and any existing transcriptions typically remain accessible after cancellation, but specifics depend on Otter.ai policies.
If you need copies of transcripts, export or download them before you lose access to paid features.
Will I get a refund?
Web (direct) refund policy
Subscriptions purchased directly on the web are non-refundable under Otter.ai Terms of Service.
Otter.ai enforces its no-refund policy for direct web purchases; plan carefully and cancel before renewal.
App Store and Play Store refunds
For purchases made through Apple App Store or Google Play, refunds must be requested from the respective store.
Otter.ai does not process refunds for store purchases and cannot override Apple or Google refund decisions.
Exceptions and practical steps
- Requests for refunds for store purchases: submit through your Apple or Google account purchase history.
- If you believe a charge is erroneous after cancelling, gather receipts and contact the store or your bank for chargeback guidance.
- No explicit 14-day "cooling-off" right is provided by Otter.ai; rely on store policies or local consumer laws if applicable.
Otterpilot plans and pricing
Quick notes
Prices shown by Otter.ai are officially in USD; INR values below are approximate conversions.
No official India-specific INR pricing was found; INR ranges are estimates based on mid-2025 exchange rates (~₹74 - ₹83/USD).
Plans (approximate INR equivalents)
| Plan | Price (approx INR) | Period | Features |
|---|---|---|---|
| Basic (Free) | ₹0.00 | Monthly | 300 minutes/month transcription, 30 min per conversation, 3 imports lifetime |
| Pro (Annual billing) | ≈₹700 - ₹1,500 per month equivalent (billed $99.96/year) | Annual | 1,200 minutes/month, 90 min per conversation, 10 imports/month |
| Pro (Monthly billing) | ≈₹1,500 - ₹2,000 per month | Monthly | Same features as Pro annual |
| Business (Annual billing) | ≈₹1,600 - ₹3,000 per month equivalent (billed $240/year) | Annual | 6,000 minutes/month, 4 hr per conversation, unlimited imports, admin tools |
| Business (Monthly billing) | ≈₹2,500 - ₹3,500 per month | Monthly | Same features as Business annual |
| Enterprise | Custom (contact sales) | Custom | All Business features + SSO, security, OtterPilot for Sales, video replay |
Your consumer rights in India
Refund and cancellation rights
Otter.ai’s published terms state that web subscriptions are non-refundable and must be cancelled before renewal.
For App Store or Play Store purchases, refunds are subject to the store’s policies; Otter.ai does not process those refunds.
Enforcing rights in India
If you believe your consumer rights under Indian law apply, consider contacting local consumer protection agencies or seeking legal advice.
Other practical options include contacting the app store, your payment provider, or filing a complaint with consumer forums if applicable.
Customer experiences
Positive feedback
Many users praise transcription accuracy and convenience, describing Otter as "very convenient and useful" and a "game changer" that saves hours.
Strengths commonly mentioned include time savings and the usefulness of searchable meeting transcripts.
Negative feedback
Frequent complaints concern unexpected recurring charges and difficulty cancelling subscriptions, with some users reporting billing after cancellation attempts.
Other common issues reported include unresponsive customer support and privacy concerns about recordings or meeting access.
Documentation checklist
Before contacting support or the store
- Account email and username used with Otter.ai.
- Date/time of purchase and next renewal date.
- Transaction ID, receipt, and payment method details.
Supporting evidence to gather
- Screenshots of subscription status, cancellation attempts, and billing history.
- Store purchase receipts (Apple/Google) if you bought through an app store.
- Exported transcripts you need to keep before losing paid access.
Common mistakes
Typical errors
One frequent mistake is cancelling in the wrong place - cancelling the app but not the subscription in the account or app-store subscription manager.
Another common error is waiting until after renewal; because web purchases are non-refundable, late cancellations often result in an extra charge.
How to avoid them
Always check whether your purchase was via Otter.ai web, Apple App Store, or Google Play and cancel in the corresponding place.
Keep receipts and set a calendar reminder 48 hours before renewal so you can cancel in time if needed.
Comparative recap
At-a-glance comparison
| Aspect | Web (direct via Otter.ai) | Apple App Store (iOS) | Google Play Store (Android) |
|---|---|---|---|
| How to cancel | Account → Settings → Plan → Cancel Plan | iOS Settings → Your Name → Subscriptions → Cancel | Play Store → Profile → Payments & subscriptions → Subscriptions → Cancel |
| Who handles refunds | Otter.ai policy: web purchases are non-refundable | Apple handles refunds; request via Apple | Google handles refunds; request via Google |
| Typical price ranges (approx INR) | Pro annual ≈₹700 - ₹1,500/mo equivalent; Business ≈₹1,600 - ₹3,000/mo equivalent | Store prices follow Apple's local charges (varies) | Store prices follow Google's local charges (varies) |
| Ease of resolving billing issues | Moderate - disputes rely on Otter.ai policies and support responsiveness | Depends on Apple support and refund policy enforcement | Depends on Google Play support and refund policy enforcement |
After cancelling
What to check immediately
Verify that your subscription status shows "cancelled" and note the expiry date of paid access.
Export or download any transcripts, highlights, or recordings you want to keep before paid features end.
Monitor and follow up
- Keep an eye on your bank or card statement for unexpected renewals over the next billing cycle.
- If charged after cancellation, gather evidence and contact the payment provider, app store, or Otter.ai support as appropriate.
Address
Corporate mailing address
Otter.ai U.S. corporate headquarters (for formal notices):
800 W El Camino Real, Suite 170, Mountain View, CA 94040, United States.
Using the address
There is no Indian office listed in available information; use the U.S. address for formal correspondence if needed.
For everyday cancellations or refund requests, use the account settings or the app store pathway as described above.