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I hereby notify you of my decision to terminate the contract relating to the Reasonlabs service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Reasonlabs: Easy Method
What is ReasonLabs
Overview
ReasonLabs is a cybersecurity company that sells antivirus, web-protection and VPN products under the Reason / RAV brand. Their software aims to protect devices from malware, unsafe websites and other online threats.
The company offers direct (web) purchases and distributes apps through app stores; different purchase channels affect how cancellations and refunds are handled.
Primary products
Key products referenced in this guide include RAV Endpoint Protection, Safer Web and RAV VPN. Each product has specific terms available on ReasonLabs’ site.
For official product terms see the product pages linked in this guide.
How to cancel ReasonLabs
Web purchases (direct)
- Uninstall the product to stop using the licensed software - uninstallation effectively terminates the license for RAV Endpoint Protection and Safer Web.
- To request cancellation, pausing, or a formal account action, email support@reasonlabs.com.
- For RAV VPN you can also request cancellation or pause by emailing support@reasonlabs.com; ReasonLabs notes you can cancel anytime.
- See product terms: RAV Endpoint Protection terms, Safer Web terms, RAV VPN terms.
App store purchases (Apple / Google)
- If you bought via Apple App Store, Apple handles cancellations and refunds; ReasonLabs directs customers to Apple for App Store purchases.
- If you bought via Google Play, Google Play policies control cancellations and refunds; ReasonLabs does not manage those purchases directly.
- For parental-control apps referenced by ReasonLabs on the App Store see: Parental control terms.
What happens when you cancel
Access and licences
Uninstalling the software ends the license on that device for products sold via the web; there is no separate “pause” unless ReasonLabs agrees to it via support.
For VPN subscriptions, support can pause or cancel subscriptions on request; confirm the change by email.
Auto-renewal and data
Auto-renewal and billing will stop after cancellation is processed, but monitor bank/card statements to confirm no further charges.
Account or usage data retention is governed by ReasonLabs’ terms; if you need data removal ask support@reasonlabs.com for details.
Will I get a refund?
30-day money-back guarantee (web purchases)
ReasonLabs provides a 30-day money-back guarantee for individual web purchases. Contact support@reasonlabs.com within the first 30 days to request a refund.
Refunds may exclude taxes, shipping or handling where applicable and are subject to ReasonLabs’ terms.
Exceptions and platform purchases
If your payment method does not support refunds, ReasonLabs may offer services in lieu of a refund for web purchases - confirm with support.
For purchases through Apple App Store or Google Play, refunds and cancellations are handled by Apple/Google under their policies; ReasonLabs defers to the stores.
ReasonLabs plans and pricing
Current pricing
No verifiable, exact INR or public price list for ReasonLabs products in India was found in the official sources.
For accurate pricing please contact ReasonLabs directly or consult the store page where you purchased the product.
How to obtain a quote
Contact ReasonLabs support or view the specific product pages for the latest offers and official terms.
Official product term links are included elsewhere in this guide.
| Plan | Period | Price |
|---|---|---|
| RAV Endpoint Protection | Contact for pricing | Contact for pricing |
| Safer Web | Contact for pricing | Contact for pricing |
| RAV VPN | Contact for pricing | Contact for pricing |
| App Store / Google Play purchases | Set by store | Set by Apple / Google |
Your consumer rights in India
Statutory protections
Indian consumers have rights under consumer protection laws and e-commerce rules; store purchases (Apple/Google) are often governed by the app stores’ policies as well as local law.
If a provider does not honour refunds or cancellations, you can escalate through consumer complaint mechanisms in India.
How to escalate
Document communications, request written confirmation of refunds/cancellations, and keep receipts and transaction IDs.
If unresolved, consider contacting the National Consumer Helpline or filing a complaint with local consumer forum; retain evidence of your attempts to resolve the issue with ReasonLabs.
Customer experiences
Positive feedback
Some users praise ReasonLabs for being lightweight, quiet, and effective at detecting threats in independent tests and community discussions.
Trustpilot and community comments note ease of use and unobtrusive protection as strengths. See Trustpilot: positive reviews.
Common complaints
Several reviews report difficulties with unexpected charges, challenges uninstalling the software, and in some cases perceived billing errors.
Trustpilot lists complaints about billing and uninstallation; check reviews to understand common issues: user reviews.
Documentation checklist
What to save
- Order confirmation email, transaction ID and receipt for the purchase.
- Screenshots of subscription status, auto-renewal settings and any in-app purchase confirmations.
- Copies of all emails or chat transcripts with ReasonLabs support, including dates and agent names if provided.
Where to send
- Email support@reasonlabs.com for cancellations, pauses or refund requests (web purchases).
- For App Store or Google Play purchases, follow the store’s refund request process and save the store case number.
Common mistakes
Assuming uninstall equals refund
Uninstalling the software stops the license on that device but does not automatically trigger a refund. You must contact support within the refund window for web purchases.
Always request written confirmation of cancellation and refund intent; do not rely solely on uninstalling the app as proof of cancellation.
Not documenting communications
Consumers often fail to keep receipts, screenshots or support emails, which makes escalation harder if billing or refund problems arise.
Take timestamped screenshots and keep copies of bank/card statements showing charges to support your claim if needed.
Comparative recap
At-a-glance
| Service | Period | Cancellation method | Refund window | Contact / Terms |
|---|---|---|---|---|
| RAV Endpoint Protection (web) | N/A | Uninstall or email support@reasonlabs.com | 30 days | Endpoint terms |
| Safer Web (web) | N/A | Uninstall or email support@reasonlabs.com | 30 days | Safer Web terms |
| RAV VPN (web) | N/A | Email support@reasonlabs.com (can pause/cancel) | 30 days | VPN terms |
| App Store / Google Play | N/A | Use Apple/Google refund tools; ReasonLabs defers to stores | Store policy | App-related terms |
Notes
Web purchases follow ReasonLabs’ 30-day money-back guarantee; store purchases follow store policies and local consumer law.
Always confirm cancellation in writing and monitor statements for residual charges.
After cancelling
Confirm refund and billing
Watch your card and bank statements for the refund or any unexpected post-cancellation charges.
If you do not receive a refund within a reasonable time, follow up with support@reasonlabs.com and provide your documentation checklist items.
Security next steps
After uninstalling, ensure you have alternative security measures in place if you still need endpoint protection or web filtering.
Before reinstalling or switching vendors, verify the source and review cancellation/refund terms to avoid repeating issues.
Address
Registered office (India)
1310A Mohanlal Bahalwala Road, Belur, Howrah, West Bengal 711202, India
Notes on physical cancellation
ReasonLabs does not publish a separate physical cancellation address for India in the official product terms; cancellations are handled by support or via the app store used for purchase.
For faster resolution, use email support@reasonlabs.com and keep copies of all correspondence.