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I hereby notify you of my decision to terminate the contract relating to the Rouvy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Rouvy: Easy Method
What is Rouvy
Overview
Rouvy is a subscription-based indoor cycling platform that combines real-world route videos, structured workouts, and performance tracking to create an immersive training experience.
The service is offered by VirtualTraining s.r.o. and is available on web, iOS (App Store) and Android (Google Play) platforms.
Main features
Rouvy provides a library of route videos, training plans, and compatibility with smart trainers and sensors to simulate outdoor rides indoors.
Subscriptions grant full access to the platform features for the chosen billing period; platform billing may vary by where you subscribed.
How to cancel Rouvy
Cancel via Web (Rouvy.com)
- Log in to your account on Rouvy Support - End Membership.
- Go to the Profile icon → Account & Membership → Manage Subscription → Cancel Subscription → Finish Cancellation.
- Follow on-screen prompts until you receive confirmation that cancellation is complete.
Cancel via App Store (iOS) and Google Play (Android)
- If you subscribed through Apple App Store, cancel via your Apple ID subscription settings in the App Store or iOS device Settings. Rouvy cannot cancel App Store subscriptions for you.
- If you subscribed through Google Play, cancel via the Google Play Store → Subscriptions on your Android device. Rouvy cannot cancel Google Play subscriptions for you.
What happens when you cancel
Access after cancellation
When you cancel a subscription via the web, cancellation is processed immediately, but you retain access to Rouvy until the end of your paid billing period.
For App Store and Google Play subscriptions, access remains until the end of the period managed by Apple or Google respectively.
Options instead of cancelling
Rouvy offers a Pause option that lets you pause membership for up to 180 days per year; this may be presented as an alternative during cancellation.
Make sure to confirm whether you selected "Pause" or "Cancel" when you finalize your choice to avoid unintended retention.
Will I get a refund?
Rouvy refund policy (general)
Rouvy generally has a no-refund policy; refunds are not provided by default and users are expected to cancel proactively.
Refunds may be granted only at Rouvy’s sole discretion and are considered on a case-by-case basis. An early termination fee (often equivalent to one monthly plan) may apply in some cases.
Platform refunds and statutory cooling-off
If you subscribed via the App Store or Google Play, any refund requests must be handled through Apple or Google under their refund policies.
Rouvy’s Terms of Use state that the 14-day rescission (cooling-off) right does not apply once a digital service has begun; this may limit automatic statutory refunds after use has started.
Sources: Rouvy End Membership, Rouvy Terms of Use
Rouvy plans and pricing
Pricing overview
Below are App Store (iTunes India) prices reported for Rouvy subscriptions on iOS. Actual pricing may vary by platform and region.
Prices shown reflect App Store listing amounts for India and are subject to Apple’s billing conversion and taxes.
| Plan | Price (INR) | Period | Notes |
|---|---|---|---|
| Monthly Subscription (via iTunes India) | ₹999 | Monthly | Full access; billed monthly via Apple |
| Annual Subscription (via iTunes India) | ₹1,249 | Annual | Full access; billed yearly via Apple |
Your consumer rights in India
Applicable laws
Indian subscribers are protected by the Consumer Protection Act, 2019 and the Consumer Protection (E‑Commerce) Rules, 2020 for online and digital purchases.
Platforms must display clear cancellation and refund policies and provide grievance redressal mechanisms.
How this applies to Rouvy
While Rouvy’s Terms may disclaim certain rights (e.g., 14-day rescission after service start), Indian law may still allow consumers to challenge unfair or misleading terms.
Opaque or coercive cancellation flows (such as multi-click obstacles or defaulting to “Pause”) may be considered unfair trade practices; consumers in India can escalate complaints or seek remedies through consumer forums.
See a summary of Indian consumer subscription rights: Law4u on subscription cancellations (India).
Customer experiences
Positive feedback
Users praise Rouvy for realistic route videos, varied training programs, and an engaging, frequently updated content library.
Many reviewers appreciate the stability of the interface and the option to pause subscriptions instead of cancelling.
Negative feedback
Multiple user reports note confusing or lengthy cancellation flows, UI nudges toward pausing, and a lack of clear cancellation confirmation.
There are reports of unexpected charges after attempted cancellation and difficulties obtaining refunds or helpful support responses.
Sources: Trustpilot, Reddit cancellation thread.
Documentation checklist
Essential items to collect
- Account email and username used for the subscription.
- Receipt or order confirmation showing payment date and billing platform (Apple/Google/Rouvy).
- Screenshots of subscription page showing plan and renewal date.
- Screenshots or PDF of the cancellation flow and any confirmation messages or emails.
Optional supporting evidence
- Bank statement lines showing charges from Rouvy or Apple/Google.
- Copies of communications with Rouvy support, Apple, or Google about the cancellation or refund request.
Common mistakes
Choosing the wrong cancellation path
Example: attempting to cancel via Rouvy.com when the subscription was purchased through the App Store - this will not stop Apple billing.
Always confirm where the original charge came from (Rouvy, Apple, or Google) before following cancellation steps.
Missing timing and confirmation
Example: cancelling on the renewal date can still lead to an immediate renewal if not done at least a day before renewal; Rouvy’s FAQ recommends cancelling at least a day before renewal to avoid charges.
Example: not saving a cancellation confirmation or screenshot, which makes disputing later charges harder.
Comparative recap
Quick comparison
| Channel | How to cancel | Refunds handled by | Access after cancel |
|---|---|---|---|
| Web (via Rouvy.com) | Profile → Account & Membership → Manage Subscription → Cancel (on-site) | Rouvy (refunds discretionary) | Access until end of billing period; immediate processing |
| App Store (iOS) | Cancel via Apple ID subscription settings (App Store or iOS Settings) | Apple / App Store | Access remains until end of Apple-managed paid period |
| Google Play (Android) | Cancel via Google Play Store → Subscriptions | Google Play | Access remains until end of Google-managed paid period |
Notes
Refund outcomes differ by channel: web refunds are discretionary by Rouvy; platform refunds are governed by Apple/Google policies.
Rouvy offers a pause option (up to 180 days/year) which may appear during cancellation on the web.
After cancelling
What to do immediately
- Save any on-screen confirmation and take screenshots of the cancelled subscription status.
- Keep receipts and note the end date of your access; check your next billing statement for unexpected charges.
Where to get help
- Rouvy End Membership support page: support.rouvy.com - End Membership.
- Rouvy Terms of Use for refund and contractual details: Rouvy Terms of Use.
- If you believe your Indian consumer rights were breached, see guidance on escalation: Law4u on subscription cancellations (India).
Address
Company details
VirtualTraining s.r.o.
Rohanské nábřeží 693/10, 186 00 Prague 8 - Karlín, Czech Republic
Legal and support
For official terms, billing and legal notices consult Rouvy’s Terms of Use: rouvy.com/it/terms-of-use.
For step-by-step cancellation help, see Rouvy Support: support.rouvy.com - End Membership.