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I hereby notify you of my decision to terminate the contract relating to the Scanhero service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Scanhero: Easy Method
What is Scanhero
Overview
Scanhero is a subscription-based scanning and document management service that offers OCR, cloud integration, and sharing features to simplify digitizing documents.
The app is available on mobile platforms and a web product (branded in sources as scanO Engage) and uses recurring subscriptions for premium features.
Main uses
Users commonly use Scanhero to scan receipts, contracts, and multipage documents, then convert them to searchable PDFs or upload to cloud storage.
Free trials and in-app/upstream subscriptions may be offered depending on platform and region.
How to cancel Scanhero
Web (scanO Engage) cancellation
- Sign in to your scanO Engage account and open your account dashboard.
- Find the subscription or billing section and choose cancel; cancellation will take effect at the end of the current billing cycle.
- If you cannot cancel via the dashboard, contact support at support@scano.ai and request cancellation from your account email.
Mobile (iOS and Android) cancellation
- iOS (App Store): Cancel via your Apple ID > Subscriptions in iOS settings. Do not rely on deleting the app; deletion does not stop recurring charges.
- Android (Google Play): No verified company-specific instructions were located. Typically cancel via Google Play Store > Payments & subscriptions > Subscriptions.
- If unsure which platform charged you, check bank/card statements for the merchant descriptor before contacting support.
What happens when you cancel
Access after cancellation
For scanO Engage (web), cancellation takes effect at the end of your current billing cycle and you retain access until that date.
For platform subscriptions (App Store/Google Play), access usually continues until the paid period ends; exact behavior follows the platform's subscription rules.
Data and renewals
Your saved scans and account data are typically retained while your account is active; export important documents before losing access or if you plan to delete the account.
Subscriptions will not renew after cancellation; ensure you receive a cancellation confirmation and keep records for disputes if charges continue.
Will I get a refund?
Software subscription refunds
Full refunds for scanO Engage software subscriptions are issued only if a cancellation or refund request is made within 7 calendar days of initial purchase or renewal.
After the 7-day window, no monetary refunds are provided; you keep access until the end of the billing cycle.
Hardware, technical issues, and unauthorized payments
- Hardware (scanO Air): No refunds; replacement or repair only if defective on delivery and reported within 7 days.
- Service technical failure: If provider-originated technical problems cannot be resolved promptly, a service credit or extension may be offered instead of a monetary refund.
- Unauthorized payments: Refunds or reversals may be issued subject to investigation by the provider or payment processor.
Scanhero plans and pricing
Pricing availability
No verified pricing data was available in the provided sources for Scanhero/scanO products.
For exact plan names and costs, contact support or check the platform where you subscribed (web dashboard, App Store, or Google Play).
Contact for pricing
| Plan | Period | Price |
|---|---|---|
| Standard / Premium | Contact | Contact for pricing |
Your consumer rights in India
Refund and cancellation rights
For scanO (India), a 7-day full refund window applies to software subscriptions for eligible requests made within 7 days of purchase or renewal.
Cancellations are allowed at any time and become effective at the end of the current billing cycle.
Unauthorized payments and limitations
Unauthorized payments may be reversed upon investigation; retain transaction records and cancellation confirmations when filing disputes.
The provider’s policies typically do not allow refunds for change of mind or partial use; hardware refunds are limited to defective-on-delivery claims made within 7 days.
Customer experiences
Positive feedback
Some users report Scanhero worked well for straightforward scanning tasks and that free trials were used successfully when cancelled before charging.
These users highlight reliable OCR and quick document capture in routine use.
Negative feedback
Many users report recurring charges continuing after deleting the app or after attempted cancellation, leading to disputes and chargebacks.
Common complaints include unexpected billing, unclear trial-to-subscription communication, difficulty finding cancellation controls, and slow or unhelpful support responses.
Documentation checklist
Before contacting support
- Order or transaction ID and date of purchase/renewal.
- Platform used to subscribe (Web / App Store / Google Play).
- Screenshots of subscription screen, billing descriptor, and any cancellation confirmation.
For refund or charge dispute
- Bank or card statement showing the charge and merchant descriptor.
- Email address associated with the Scanhero account and any support correspondence.
- Device details (OS, app version) and steps you took to cancel.
Common mistakes
Deleting the app instead of cancelling
Example: Removing the app from your phone does not cancel App Store or Google Play subscriptions; charges can continue unless the subscription is canceled in the platform settings.
Always check the subscriptions section of your Apple ID or Google Play account to stop recurring billing.
Missing trial deadlines and weak record-keeping
Example: Not noting the trial end date can result in unexpected charges when the trial auto-renews.
Always record trial start/end dates and keep confirmation emails when you cancel to support disputes if needed.
Comparative recap
Platform comparison
| Platform | How to cancel | Refund availability | Consumer risk |
|---|---|---|---|
| Web (scanO Engage) | Cancel via account dashboard or email support@scano.ai | Full refund only within 7 days; otherwise access until end of cycle, no refund | Moderate - direct provider contact available |
| App Store (iOS) | Cancel via Apple ID > Subscriptions (not by deleting app) | Subject to Apple policies; provider issues 7-day refund window for software | High - users report recurring charge issues if not canceled correctly |
| Google Play (Android) | Typically cancel via Google Play > Subscriptions; no company-specific instructions verified | Subject to Google Play policies; no company-specific verified detail | High - lack of verified guidance increases user risk |
Takeaway
Cancel directly through the platform that charged you and keep records. For web subscriptions, contact support@scano.ai if dashboard cancellation is unavailable.
Monitor bank statements and request investigations promptly for unauthorized charges.
After cancelling
Immediate steps
- Save any cancellation confirmation emails and screenshots of your subscription page showing cancellation.
- Export or backup important scans and documents before losing access at the end of the billing period.
Follow-up actions
- Monitor your bank/card statements for one or two billing cycles to ensure no further charges occur.
- If charges continue, contact support@scano.ai with documentation and consider contacting your bank to dispute the charge.
Address
Company location
Scanhero / scanO corporate address: Unit 1007, 10/F, Fullerton Centre, 19 Hung To Road, Kwun Tong, Kowloon, Hong Kong.
Support contact
For cancellations, refund requests, or account help contact: support@scano.ai.