Cancellation Schedulicity: Easy Method

What is Schedulicity

Overview

Schedulicity is an online appointment scheduling and business management platform for service-based businesses.

It helps businesses accept bookings, manage calendars, and communicate with clients via reminders and marketing tools.

Primary users

Typical users are salons, spas, fitness trainers, and small service providers who need booking and client management tools.

The product is subscription-based and billed in USD; there is no published INR pricing for India.

How to cancel Schedulicity

If you are a client cancelling an appointment

• Cancel online via the booking link or your account only if the business's Cancellation Policy allows it.
• If the appointment is outside the allowed cancellation window, an error will appear and you must contact the business directly.
• If the appointment required a deposit or prepayment, online cancellation is usually disabled and you will be prompted to call the business to discuss refunds.

If you are a business cancelling your subscription or blocking cancellations

• To prevent clients from cancelling online, set your Cancellation Policy to be stricter than your Client Scheduling Policy (e.g., allow booking 1 day ahead but require cancellation earlier than 2 days).
• If you subscribed through the iOS app, cancel the subscription via your Apple ID subscription settings in the App Store.
• If you subscribed via Schedulicity on the web, contact Schedulicity support to cancel the business subscription (phone support available: 877‑582‑0494, Mon - Fri 6am - 6pm MST).

What happens when you cancel

Appointment cancellations

When an appointment is cancelled, availability is freed on the provider's calendar and notifications may be sent depending on their settings.

Refunds are not automatically issued by the platform; they must be handled by the business or provider.

Subscription cancellations

Cancelling a paid Schedulicity subscription stops future billing; the exact timing of access termination is managed by Schedulicity support and your billing cycle.

To clarify post-cancellation access to data or account features, contact Schedulicity support or your account administrator.

Will I get a refund?

Platform policy

Schedulicity does not auto-issue refunds when an appointment or booking is cancelled.

All refunds must be manually processed by the business or provider who handled the booking.

How refunds are processed and timing

• Businesses process refunds from the Appointment view, Tickets list, or Transactions list in the Payments section, or they can record a manual refund if not using Schedulicity payments.
• Funds typically reach the client in ~3 - 5 business days after the merchant initiates the refund; banks or card networks can take longer (up to 7 - 14 business days).
• There is no reference in Schedulicity’s help materials to an automatic statutory 14‑day cooling-off refund right; refunds are handled case-by-case by the business.

Schedulicity plans and pricing

Published plans

Schedulicity lists pricing in USD only. There is no official published INR pricing for India.

Actual INR cost will depend on current exchange rates and any conversion or tax applied by your bank or app store.

Plan table

Your consumer rights in India

General rights and practical steps

As a consumer in India you are entitled to fair treatment when purchasing services; keep clear records of bookings, receipts, and communications.

If a business refuses a promised refund, raise the issue with the service provider first and keep written records of all interactions.

Escalation options

• If you cannot resolve the matter with the business, consider contacting your card issuer to dispute the charge (chargeback) and provide documentary evidence.
• You may also seek local consumer redressal options such as consumer forums or a legal advisor if informal resolution fails.

Customer experiences

Positive feedback

Many users report Schedulicity is intuitive, easy to use, and reduces no-shows through automated reminders.

Users often praise the booking experience and responsive customer support in many reviews.

Negative feedback

• Common complaints include missing features like detailed session notes, limited SMS capabilities for some plans, and occasional technical bugs.
• Some users report billing or cancellation problems and mixed experiences with the mobile app and support follow-up.

For user reviews see Capterra for aggregated feedback: Schedulicity reviews on Capterra.

Documentation checklist

Before you cancel an appointment

• Booking confirmation (email or SMS)
• Cancellation policy shown at booking
• Proof of payment or deposit receipt

Before you cancel a subscription

• Recent invoice or billing record
• Account email and subscription origin (web or iOS)
• Support contact details and any written cancellation requests

Common mistakes

Attempting online cancellation outside policy window

Clients often try to cancel via the booking link after the business’s cancellation window has closed and encounter an error.

In such cases you must contact the business directly to request a cancellation or refund.

Expecting automatic refunds

Many assume refunds are automatic; Schedulicity requires the business/provider to process refunds manually.

Always confirm refund handling with the business before relying on an automatic payout.

Comparative recap

Feature comparison

After cancelling

Immediate next steps

Confirm cancellation in writing with the business and request details about any refund processing and timelines.

Keep receipts, confirmation emails, and screenshots of the cancellation for records.

Helpful links and further reading

• Read user reviews and experiences: Capterra - Schedulicity reviews
• For pricing summaries and commentary: Schedulicity pricing & reviews (GoMarketBox)
• Market commentary on user migration and issues: WellnessLiving blog

Address

Company address

Schedulicity, Inc.

4555 Valley Commons Drive, Bozeman, MT 59718, USA

Support contact

Phone (US support for web subscriptions): 877‑582‑0494, Mon - Fri 6am - 6pm MST.

If you subscribed via the iOS app, manage or cancel your subscription through your Apple ID subscription settings in the App Store.