Cancellation Acuity Scheduling: Easy Method

What is Acuity Scheduling

Overview

Acuity Scheduling is an online appointment scheduling service that lets businesses accept bookings, manage calendars, and take payments. It integrates with calendars, video-conferencing tools, and payment processors to automate bookings and reminders.

Who uses it

Small businesses, clinics, consultants and freelancers commonly use Acuity to streamline client bookings and reduce manual scheduling work. The product is subscription‑based and managed through a web dashboard or mobile app.

How to cancel Acuity Scheduling

Web (Acuity account / Squarespace) - cancellation steps

• Sign in to your Acuity dashboard on a computer.
• Go to the subscription or billing section of your account settings.
• For annual plans: choose cancel immediately (access ends on cancellation); if within 14 days of purchase a full refund is automatically issued.
• For monthly plans: choose cancel - auto‑renew will be turned off and the plan stays active until the billing cycle ends.

App Store / Google Play (in‑app/mobile)

• If you purchased the subscription through Apple App Store or Google Play, open the respective store app on your device.
• Manage subscriptions in your Apple or Google account and cancel from there.
• Refund eligibility for in‑app purchases follows the App Store/Play Store policies, not Acuity’s web refund rules.

What happens when you cancel

Access and billing

For monthly subscriptions cancelled via web, your account remains active until the current billing period ends and then stops renewing.

For annual subscriptions cancelled via web, cancellation is immediate and access ends upon cancellation; if within the 14‑day window, a full refund will be applied automatically.

Data, account and integrations

• Your account data and appointment history typically remain available in your Acuity account unless you delete the account.
• Connected calendar and payment integrations will stop being billed but may remain linked until you remove them.
• Make local backups or export important data before deleting an account if you need long‑term records.

Will I get a refund?

Web subscription refunds

Annual subscriptions purchased on the web: a full refund is automatically issued if cancelled within 14 days of purchase.

Monthly web subscriptions: there are no mid‑cycle or pro‑rata refunds; access continues until the end of the billing cycle.

In‑app subscriptions and client payments

• Subscriptions bought through Apple App Store or Google Play must follow those stores’ refund policies; Acuity does not control or guarantee those refunds.
• When a client pays for an appointment and then cancels, Acuity does not process the refund for the transaction - you must issue refunds through the payment processor (e.g., Stripe, Square, PayPal) using the refund link Acuity provides by email.

Acity Scheduling plans and pricing

Pricing table

Pricing notes

Acuity’s public pricing is generally shown in USD and may convert at checkout. Official, up‑to‑date pricing and currency options appear in your account or in the store where you purchased the subscription.

Your consumer rights in India

Cooling‑off and refunds

Indian consumer protection commonly recognises short cooling‑off periods for digital services (often seven days), but applicability depends on service delivery and terms.

Acuity’s web annual refund policy (14 days) exceeds this baseline and aligns favorably with consumer expectations in India.

If you need to escalate

• Keep proof of purchase, cancellation confirmations, and any correspondence or screenshots.
• If a refund or resolution is not provided, you can escalate to consumer grievance portals or consumer courts in India as appropriate.
• App Store and Google Play refunds must be requested through those stores’ mechanisms; preserve evidence when filing disputes.

Customer experiences

Positive feedback

Many users praise Acuity’s reliability, smooth calendar sync (Google/Apple), and integrations such as Zoom and payment gateways.

Users also value the clean interface, invoicing and subscription management features that support booking workflows.

Negative feedback

Reported issues include a learning curve and occasional unintuitive interfaces, calendar sync problems, and lost bookings reported by some users.

Other common complaints are mobile booking glitches (loops or blank screens), recurring charges after cancellation, and perceived slow or limited customer support.

Documentation checklist

What to save before and after cancelling

• Subscription receipts and the original purchase date.
• Cancellation confirmation messages or screenshots from your Acuity account or app store.
• Transaction IDs and payment processor refund links or emails.
• Any communication with support (chat logs, emails) and screenshots of billing settings.

Why these documents matter

• They speed up refund requests with payment processors or app stores.
• They are required evidence if you escalate a dispute to a bank, payment processor, or consumer forum.

Common mistakes

Purchasing channel confusion

Many users assume cancelling in the Acuity app cancels an App Store/Play Store subscription; if you bought via Apple or Google, you must cancel in the store.

Example: cancelling in the app without cancelling in the store can leave auto‑renew active and incur further charges.

Assuming automatic refunds or immediate reversal

Assuming Acuity will refund client appointment payments is a mistake - refunds are handled by the payment processor and must be initiated by the merchant.

Some users also expect pro‑rata refunds for monthly plans; monthly plans remain active until the period ends and are not refunded mid‑cycle.

Comparative recap

Quick comparison table

Key takeaways

• Where you bought the subscription determines how you cancel and request refunds.
• Keep receipts and cancellation proof to support any refunds or disputes.

After cancelling

Immediate next steps

• Save or export any appointment, client, or billing data you need from your Acuity dashboard.
• Check your bank or card statements and retain receipts or confirmation emails for any refunds or charges.

If you need help or want to escalate

If a refund or support issue is unresolved, contact your payment processor (Stripe, Square, PayPal) for client payment disputes and use App Store/Play support for in‑app purchase refunds.

For unresolved consumer complaints in India, keep documentation and consider using official consumer grievance or dispute resolution channels.

Address

Corporate address

Squarespace, Inc., 225 Varick Street, 12th Floor, New York, New York 10014, United States

Mailing and jurisdiction notes

This is the corporate address associated with Acuity Scheduling (Squarespace, Inc.). Legal or billing jurisdiction may be listed in your account terms and local laws apply for consumer disputes in India.