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Cancellation Shippo: Easy Method
What is Shippo
Overview
Shippo is a shipping software-as-a-service that helps e-commerce businesses create labels, compare carrier rates, track shipments and manage fulfillment from a single dashboard.
It integrates with popular marketplaces and carriers to simplify postage purchase, label printing and tracking for small and medium sellers.
Primary uses
Shippo is used to buy and print shipping labels, connect carrier accounts, automate tracking updates and manage returns.
Plans range from a free Starter tier to paid Pro tiers; a Premier tier is available with custom pricing and features.
How to cancel Shippo
Cancel via the Shippo web dashboard
- Sign in to your Shippo account and open the dashboard.
- Go to Account → Plan, then click "Close Account" to cancel. Ensure pending labels or billing issues are cleared first.
- Note: closing your account from the dashboard is irreversible. For details see the official help article: How to Cancel Your Shippo Account.
Other cancellation methods and considerations
- Downgrading: Pro users may downgrade to Starter on the Plan page to stop future monthly fees. Premier customers must contact Shippo Support to change or cancel.
- App store subscriptions: Shippo cannot cancel App Store or Google Play subscriptions for you; cancel through your device subscription settings. See guidance here: How to cancel Shippo subscriptions (apps).
What happens when you cancel
Access and account state
After closing your account, access to the Shippo dashboard and paid features is removed and the action is irreversible from the dashboard.
Any connected carrier accounts, integrations and API access will stop functioning following account closure.
Billing and labels
Outstanding invoices or pending label purchases must be resolved before you can close the account.
Unused labels may remain refundable per Shippo policy; see the refund section and official docs for conditions.
Will I get a refund?
Refunds for unused labels
- Unused, unscanned shipping labels may be refunded (postage, insurance, label fee) if requested within 90 days of purchase.
- USPS labels must be used within 30 days but remain refundable within the 90-day window if unused, per Shippo policy: Refunding labels.
Timing and limits
- Refund requests typically process within about 14 business days and appear as a negative line item on your next Shippo invoice.
- Shippo’s documentation does not reference a statutory 14-day cooling-off right; refunds are limited to unused labels as described in the policy.
Shippo plans and pricing
Overview of available plans
Shippo lists plans with features in USD; INR amounts below are approximate conversions for India and may vary with exchange rates.
Premier plan pricing is custom and not publicly disclosed.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Starter (Free) | ₹0 per month | Monthly | Up to 30 labels/month; discount rates; 1 user; US$0.05 (~₹4) per-label fee only if using own carrier account |
| Pro (Monthly) | ₹1,577 per month (approx.) | Monthly | 1 - 200 labels/month; up to 10 users; branded shipping; chat & phone support |
| Pro (Annual billed) | ₹1,411 per month (billed as ₹16,935/year, approx.) | Annual | Same as Pro; ~10% discount for annual billing |
Your consumer rights in India
Key legal context
Shippo’s public policies do not state any statutory 14-day cooling-off right for digital services; refunds are offered per Shippo’s label refund policy only.
Indian consumers may have additional protections under local law that could apply to digital services and subscriptions.
Recommended actions for Indian users
- Keep copies of invoices, label purchase records and communications with Shippo when requesting refunds or disputing charges.
- If you believe statutory consumer rights apply, consider consulting the Consumer Protection Act, 2019 or contacting a local consumer protection authority or legal advisor.
Customer experiences
Common positives reported
- Users praise Shippo for ease of use, helpful integrations with e-commerce platforms and time/cost savings on shipping.
- Review sites note good value for small businesses and straightforward label creation and tracking features.
Common negatives reported
- Frequent complaints include slow or automated customer support responses, difficulty getting refunds and unexpected or recurring charges.
- Some users report account restrictions, verification delays and interface changes that require re-learning workflows.
Documentation checklist
Before you cancel
- Resolve pending labels and clear any outstanding invoices.
- Export or back up shipment records, invoices and tracking history you may need later.
For refund or dispute requests
- Collect label numbers, purchase timestamps, payment references and screenshots of the dashboard.
- Prepare correspondence history with Shippo Support and any carrier claim documentation if applicable.
Common mistakes
Not clearing pending labels or invoices
Attempting to close an account with pending label issues or unpaid invoices can block cancellation or cause unexpected charges.
Always resolve these items first to avoid problems when requesting account closure or refunds.
Assuming automatic refunds or app-store cancellation
Do not assume Shippo will automatically refund all prepaid subscription fees; refunds are limited to unused labels per policy.
If you subscribed via Apple or Google Play, cancel through your device settings - Shippo cannot cancel those subscriptions for you.
Comparative recap
Quick plan comparison
| Plan | Price | Key limits/features |
|---|---|---|
| Starter (Free) | ₹0 / month | Up to 30 labels/month; basic discounts; limited users; per-label fee with own carrier |
| Pro (Monthly) | ₹1,577 / month (approx.) | 1 - 200 labels; up to 10 users; branded shipping; chat & phone support |
| Pro (Annual billed) | ₹1,411 / month equivalent (billed annually) | Same as Pro with ~10% annual discount |
Cancellation & refund summary
- Cancel from Account → Plan → Close Account on the dashboard (irreversible).
- Refunds apply only to unused labels within Shippo’s stated windows; processing ~14 business days.
After cancelling
Next steps
Download or export any remaining records you need for accounting or legal purposes before you lose dashboard access.
Retain proof of cancellation and any refund correspondence for at least several months.
Helpful links
- How to cancel Shippo account: support.goshippo.com
- Refunding labels and policy details: docs.goshippo.com
- Guidance for app-store cancellations: postclic.com
Address
Headquarters
Shippo (head office): 731 Market Street, Suite 200, San Francisco, CA 94103, USA.
Support contact
For account-specific or billing questions, use the Shippo Help Center and contact channels referenced in the support article: support.goshippo.com.
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Written by Myra Choudhary
Digital-law graduate · 4 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 4 years.
FAQ
To cancel your Shippo account, sign in to your dashboard, go to Account → Plan, and click 'Close Account'. Ensure all pending labels and billing issues are resolved before proceeding.
Yes, if you are a Pro user, you can downgrade to the Starter plan on the Plan page to stop future monthly fees. Premier customers must contact Shippo Support for changes.
After you cancel your Shippo account, access to the dashboard and all connected carrier accounts will be removed, and integrations will stop functioning.
You may receive a refund for unused shipping labels if requested within 90 days of purchase. Ensure to check the refund policy for specific conditions.
To cancel your Shippo subscription from the app store, you need to do so through your device's subscription settings. Shippo cannot cancel these subscriptions for you.