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I hereby notify you of my decision to terminate the contract relating to the Signiant service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Signiant: Step-by-Step Guide
What is Signiant
Overview
Signiant is a cloud-based SaaS platform for fast, secure large-file transfer and management, primarily used in media and entertainment workflows.
The platform is licensed under explicit customer agreements that govern use, fees, liability and termination terms.
Core uses
Typical uses include accelerated transfers, portal-based file exchange, and automated content movement between facilities and cloud providers.
Signiant’s offerings are enterprise-focused and generally sold under contract rather than as a consumer app-store product.
How to cancel Signiant
Contractual cancellation requirements
Cancellation is controlled by the written contract between Signiant and the customer; the agreements do not provide an app-store or self-serve cancellation flow.
For example, non-renewal and termination procedures (including notice periods) are set out in the Customer Agreement.
Practical step-by-step cancellation
- Review your executed Customer Agreement to confirm notice period and termination conditions. See the official agreement: Signiant Customer Agreement.
- Prepare a written notice of termination or non-renewal that cites the relevant contract section, subscription/account identifiers, and the effective date.
- Send the written notice to your Signiant account contact or the contractual notice address. If you do not have a contact, send notice to your procuring Signiant legal or sales representative and retain proof of delivery.
- Keep copies of all correspondence and delivery receipts (email confirmations, return receipts, courier tracking) for your records.
- Confirm acknowledgement from Signiant in writing and request a final statement of account and next steps for data retrieval or deprovisioning.
What happens when you cancel
Access and subscription end
Upon effective termination, access to Signiant services may be suspended or stopped in accordance with your contract.
Automatic renewals will cease if non-renewal notice is provided in the timeframe required by the agreement.
Data retention and retrieval
Contracts typically specify data retention, retrieval windows and deletion procedures; request clear timelines for retrieving active content before access ends.
Plan for export of files and configuration settings; keep local backups before cancellation becomes effective.
Will I get a refund?
Signiant refund policy (contractual)
The Customer Agreement provides a limited remedy: if the product substantially fails within 90 days of initial subscription and Signiant cannot correct the issue within 30 days, the customer may terminate and receive a refund of all subscription fees paid as the sole remedy.
There is no general 14-day refund right stated in Signiant’s publicly posted agreements for India or otherwise.
Exceptions and app-store purchases
- If you purchased through an app store (App Store/Google Play), refunds are typically handled by that store under their policies, not directly by Signiant.
- If you believe you qualify under the 90-day substantial failure clause, follow contract termination procedures and document the failure and cure attempts.
Signiant plans and pricing
Pricing overview
Signiant provides enterprise pricing that generally requires a quote; the figures below are indicative conversions from publicly referenced USD plans.
Exact prices for India should be obtained from Signiant sales; confirm taxes, support terms and implementation fees in your quote.
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Small Business (approx.) | ₹705,500 / year | Annual | Unlimited transfers, no file size limits, unlimited portals, 24/7 support |
| Professional (approx.) | ₹2,075,000 / year | Annual | Includes Small Business features plus 25 TB cloud payload transfer, implementation & training, dedicated Success Manager |
How to get an accurate quote
Contact Signiant sales to request a tailored quote that reflects your usage, region, support level and implementation needs.
Verify whether listed prices include ongoing support, data egress, cloud provider fees and applicable Indian taxes.
Your consumer rights in India
Applicability to B2B SaaS
Indian consumer protection laws protect purchasers against unfair contract terms and defective goods or services, but B2B SaaS contracts may not receive the same treatment as consumer transactions.
For commercial Signiant agreements, contractual terms and negotiated remedies will typically govern more directly than general consumer cooling-off rules.
Statutory remedies and unfair terms
- If clauses are unusually one-sided, Indian law provides avenues to challenge unfair contract terms under consumer protection and contract law.
- Preserve documentation of failures, support tickets and correspondence to support any statutory or contractual claim.
Customer experiences
Positive feedback
Employee reviews on Glassdoor for Signiant India historically report positive internal culture and supportive teams, with relatively high CEO approval scores at the time of posting.
Customers and teams often praise the platform for reliable, high-speed transfers in media workflows.
Negative feedback and operational issues
Some employee reviews note cultural and staffing changes after ownership transitions, including layoffs and morale impact.
Independent user reports have raised concerns about bandwidth consumption in certain deployment scenarios; apply proper network throttling and configuration to mitigate impact.
See public employer reviews: Signiant on Glassdoor India.
Documentation checklist
Required documents
- Executed Customer Agreement or purchase order showing term and notice period.
- Invoices and proof of payment for subscription fees.
- Account identifiers, subscription IDs, and contact details for your Signiant account owner.
Optional supporting items
- Support tickets, screenshots or logs showing the issue if seeking a refund under a performance clause.
- Copies of written notices sent and delivery confirmations (email receipts, courier tracking).
- Internal approvals or board minutes authorising cancellation where required by your procurement rules.
Common mistakes
Missing the contractual notice period
Customers often assume immediate cancellation is allowed; many agreements require advance written notice (for example, 90 days for non-renewal).
Failing to provide timely notice can result in automatic renewal or continued billing for the next term.
Expecting app-store or automatic refunds
Another common mistake is expecting a self-serve or app-store refund path for enterprise Signiant contracts; the platform’s agreements require contractual notice and do not reference app-store cancellation procedures.
If you purchased via an app store, follow the app store’s refund process; for direct contracts, follow the contract terms and retain proof of your written notice.
Comparative recap
Quick summary
This table compares Signiant’s contract-led cancellation and refund practices against typical app-store or consumer SaaS approaches.
| Feature | Signiant (contracted SaaS) | Typical App-Store / Consumer SaaS |
|---|---|---|
| Cancellation method | Written notice per contract; handled between customer and Signiant | Self-serve via App Store / Google Play or vendor portal |
| Refund policy | Limited contractual remedy (90-day substantial failure + 30-day cure → refund of subscription fees in narrow cases) | Often short cooling-off or app-store refund rules (varies by platform) |
| Notice period | Specified in agreement (e.g., 90 days for non-renewal) | Usually immediate or short notice for consumer subscriptions |
| Data retrieval | Subject to contract-defined retention and retrieval windows | Vendor-specific; consumer SaaS often provides export tools but terms vary |
Key differences
Signiant’s model is enterprise-contract centric; plan for contractual notice, data export and possible lack of consumer-style refund rights.
For app-store purchases, refunds and cancellations are typically governed by the store rather than the SaaS vendor’s direct policy.
After cancelling
Immediate actions
- Export and back up all critical content and configurations before service termination.
- Request a written acknowledgement of cancellation and a final invoice or credit statement from Signiant.
Follow-up steps
- Ensure deprovisioning of user accounts and removal of credentials tied to Signiant services.
- If you have ongoing concerns about refunds or service failures, reference the Customer Agreement and document any unresolved issues; see the official agreement: Signiant Customer Agreement.
- Keep copies of all final communications and receipts for compliance and audit purposes.
Address
Likely local legal / mailing address
Flt No- 201, Plot No 274, Charkop Shivdhara CHS LTD, Sector 5 RDP 4, Opp Dena Bank, Kandivali (W), Mumbai, Maharashtra 400067, India
Notes about contacting
Use your contractual notice procedures and account contacts where available; if no contact exists, send written notice to your Signiant sales or legal representative and use the local address above for postal delivery if required by your internal process.