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I hereby notify you of my decision to terminate the contract relating to the Simply Piano service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Simply Piano: Easy Method
What is Simply Piano
Overview
Simply Piano is a subscription-based mobile app designed to teach users how to play piano using guided lessons, interactive feedback, and a library of songs. It aims to serve beginners through intermediate players with step-by-step lessons and practice exercises.
How it’s delivered
The app is available on iOS and Android and offers in-app purchases, direct billing, and PayPal where supported. Lessons use the device microphone or MIDI input for note detection and progress tracking.
How to cancel Simply Piano
Cancel via App Store (iOS)
- Open iPhone/iPad Settings.
- Tap your name, then Subscriptions.
- Select Simply Piano and tap “Cancel Subscription”.
- Note: Uninstalling the app does NOT cancel the subscription.
Cancel via Google Play (Android)
- Open Google Play Store.
- Tap your profile icon, then Payments & Subscriptions.
- Choose Subscriptions, select Simply Piano, then tap “Cancel subscription”.
Cancel direct credit card (Android in-app)
- Open the app and go to Menu → Settings → My Account.
- Tap Manage, then select Cancel Renewal.
Cancel direct (iOS or Web) or PayPal
- Contact support via the app: Menu → Settings → “Have a Question?”.
- Or email support at piano@hellosimply.com for direct or PayPal cancellations.
- For PayPal, cancel the pre-approved payment from your PayPal account settings by selecting JoyTunes/Simply by JoyTunes and cancelling the agreement.
What happens when you cancel
Access after cancellation
When you cancel a subscription you typically retain access until the end of the current billing period. Access does not end immediately unless the platform specifies otherwise.
Renewal and billing
Cancellation prevents future automatic renewals. You will not be charged again after the current paid period expires if cancellation succeeds.
Account and data
Account data, progress, and settings typically remain tied to your account. If you reinstall and re-subscribe, progress may be retained, but confirm with support if you need specific data retained or deleted.
Will I get a refund?
Refunds via App Store (Apple)
Apple handles App Store refunds. Requests are made through Apple’s refund process and are reviewed by Apple, usually within 24 - 48 hours.
Typical windows are around 30 - 60 days, subject to Apple’s policies and final decision by Apple.
Refunds via Google Play
Google Play refund requests follow Google’s flow. Full refunds are generally available within about 30 days, but outcomes are decided by Google.
Refunds for direct credit card or PayPal purchases
- Simply Piano’s direct purchases are generally eligible for a full refund within 30 days when bought directly (credit card or PayPal).
- Request a refund through the in-app Menu → Settings → Have a Question? or email piano@hellosimply.com.
- Exceptions may apply based on proof of use, promotions, or platform rules.
Simply Piano plans and pricing
Notes on pricing
The following price entries reflect various in-app purchase options observed for India. Some entries may duplicate different billing cycles or promotions.
Table of plans
| Plan | Price | Period | Features |
|---|---|---|---|
| 12 months Premium with trial | ₹3,449 | Annual | Annual subscription with trial |
| 12 months Premium with trial (duplicate) | ₹3,949 | Annual | Annual subscription with trial |
| 3 months Premium | ₹1,749 | Quarterly | 3-month subscription |
| Individual Plan | ₹3,899 | Unknown | One-off individual plan |
| 12 months Premium (20% off) | ₹3,149 | Annual | Annual subscription with 20% discount |
| 3 months Premium (duplicate) | ₹1,949 | Quarterly | 3-month subscription |
| Individual Plan (lower) | ₹1,599 | Unknown | One-off individual plan |
| Individual Plan (cheap) | ₹650 | Unknown | One-off individual plan |
| Individual Plan (duplicate) | ₹1,949 | Unknown | One-off individual plan |
Your consumer rights in India
Applicable laws
Indian consumer protections such as the Consumer Protection Act and e-commerce rules may apply to purchases made in India. These laws govern unfair trade practices and refund obligations.
What Simply Piano advertises
- Simply Piano does not advertise a specific 14-day statutory cooling-off period for its service in India.
- Refunds generally follow platform rules (Apple/Google) or the company’s 30-day policy for direct purchases.
Practical implications
If you are in India you may request refunds within the platform windows or within 30 days for direct purchases. If you believe local consumer law applies, keep records and escalate to local consumer protection authorities if needed.
Customer experiences
Positive feedback highlights
- Users praise a good UX, motivating lessons, and effective early progress for chords and basics.
- Some users enjoy immersive visual modes and a broad song selection for beginners.
Common criticisms
- Critiques include repetitive beginner-focused content and limited long-term progression beyond basics.
- Some users report unreliable note detection without MIDI, lack of deeper technique/rhythm instruction, and dissatisfaction with aggressive advertising.
Balanced takeaway
Simply Piano is often useful for beginners seeking guided practice. Expect better results early on; advanced learners may find the content limited and should confirm refund/exit options before committing long-term.
Documentation checklist
What to prepare before contacting support
- Receipt or proof of purchase (App Store/Google Play receipt or credit card/PayPal statement).
- Account email used for the app and device details (iOS or Android).
- Description of the issue and desired outcome (cancel only, refund request, data deletion).
Additional items for appeals
- Screenshots of subscriptions page showing Simply Piano subscription.
- Any prior correspondence with support and dates of attempted cancellations.
Common mistakes
Uninstalling the app instead of cancelling
A common error is deleting the app without cancelling the subscription. On iOS and Android this does not stop billing; you must cancel in the App Store, Google Play, or your direct billing settings.
Assuming immediate refund on cancellation
Cancelling stops renewal but does not guarantee a refund. Refunds follow Apple/Google rules or Simply Piano’s 30-day direct policy, and must be requested separately when eligible.
Using the wrong account
Many users have multiple Apple/Google IDs or PayPal accounts. Ensure you cancel or request a refund from the same account used to purchase the subscription.
Comparative recap
Quick comparison of cancellation routes
| Route | Where to cancel | Refund handling | Typical outcome |
|---|---|---|---|
| App Store (iOS) | iPhone/iPad Settings → Subscriptions | Apple handles refunds via their process | Cancel prevents renewal; refunds via Apple’s decision |
| Google Play (Android) | Google Play Store → Payments & Subscriptions → Subscriptions | Google Play refund flow | Cancel prevents renewal; refunds usually possible within ~30 days |
| Direct (credit card / in-app) | App Menu → Settings → My Account → Manage | 30-day company refund policy for direct purchases | Cancel renewals in-app; request refunds from support |
| PayPal | PayPal pre-approved payments / contact support | Cancel pre-approved payment in PayPal; refund via company policy | Stopping PayPal agreement prevents future charges; refunds handled by company |
How to choose
Cancel via the same platform you used to buy. For refunds, follow the platform’s refund process first, then contact Simply Piano support for direct purchases.
After cancelling
Immediate steps
- Confirm cancellation in the subscription manager for your platform and keep a screenshot for records.
- Note your access end date and check your next billing statement to ensure no further charges occur.
If you need a refund or follow-up
- Request refunds through the platform you used (Apple or Google) or contact support via the app or piano@hellosimply.com for direct purchases.
- Keep receipts, transaction IDs, and any correspondence handy to speed resolution.
Address
Company address (primary)
Simply Piano / Simply Piano LLC
620 Crumbaugh Rd, Georgetown, KY 40324, USA
Support contact
For cancellations, refunds or account questions, use the in-app support (Menu → Settings → Have a Question?) or email piano@hellosimply.com.