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Cancel SOULGEN
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I hereby notify you of my decision to terminate the contract relating to the Soulgen service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Soulgen: Easy Method
What is SoulGen
Overview
SoulGen is an AI-driven service that creates personalized digital avatars and characters for gaming, social media, and creative projects.
The service is subscription-based and offers premium features such as higher-quality outputs, more credits, and priority processing.
Core features
SoulGen typically provides credit-based image generation, editing tools, and subscription tiers that unlock extra credits and features.
Subscriptions and purchases are handled through the web account, Google Play, or Apple App Store depending on how the user signed up.
How to cancel SoulGen
Cancel via Web / SoulGen account
- Log into your SoulGen account on the official website: SoulGen website.
- Submit a refund request via the Feedback Form. Submitting this form also serves to cancel the subscription.
- Note: Cancelling this way prevents future renewals but does not refund already paid fees; premium features remain accessible until the end of the billing cycle.
Cancel via Google Play or iOS
- Google Play Store: Open the Google Play Store app → Menu → Subscriptions → Select SoulGen → Cancel Subscription.
- Google Play extra help: If the cancel option fails, contact Google Play Support via live chat and request assistance.
- App Store (iOS): Use Apple’s standard refund procedures - e.g., via the “Report a Problem” page or the Apple Support app to request refunds and cancellations.
What happens when you cancel
Access and features
After cancelling, you typically retain access to premium features for the remainder of the paid billing cycle.
No immediate loss of paid features occurs until the current period expires unless otherwise stated by the store or service.
Renewals and data
Cancelling stops automatic renewals; the subscription will not renew at the next billing date.
Your account data and creations may remain on SoulGen unless you request deletion - check the account settings or contact support if you want removal.
Will I get a refund?
General refund policy
For digital subscriptions and credit packs, you have 14 calendar days from the transaction date to request a refund via the Feedback Form, provided you have not used any credits or created any images.
No refunds are available if any credits have been used or images created; there are no partial or pro-rata refunds for used services.
Automatic renewal fees and app stores
Cancelling a subscription does not result in refunds for fees already paid; the user retains access until the billing cycle ends.
Apple and Google handle refunds and cancellations according to their own policies. Developers may not be able to issue refunds for purchases made through those stores.
SoulGen plans and pricing
Pricing overview
Official SoulGen pricing is listed in USD. Estimated INR values are provided for reference and may vary due to store-specific conversions and taxes.
Contact the app store or SoulGen support for exact charges in India.
| Plan | Price (USD) | Price (approx. INR) | Period | Key features |
|---|---|---|---|---|
| Pro Monthly | USD 12.99 | Approximately ₹1,290 | Monthly (monthly) | Remove blur, priority queue, multitask, multi-creations, edit image, 100 credits/month |
| Pro Annual | USD 90.99 / year | Approximately ₹9,010 / year | Annual (annual) | Same features as monthly plan, billed annually (cost-effective if kept a year) |
Your consumer rights in India
Legal framework
Under Indian consumer law, digital goods are generally non-refundable once consumed or used.
The Consumer Protection Act, 2019 provides remedies if a business engages in misleading advertisements or deceptive trade practices.
Practical steps and implications
- If SoulGen’s ads or subscription model are deceptive (e.g., hiding a credit system, misleading countdowns), you may lodge a complaint with the National Consumer Helpline or consumer courts.
- Keep evidence - screenshots, pricing claims, communication logs - for any dispute with the provider or platform.
- Attempt formal redress via the app store, your bank (chargeback), or consumer authorities if refunds are unjustly denied.
Customer experiences
Positive feedback
- Some users report good-quality images and cross-platform access between app and browser versions.
- Users have noted appealing pro tools and initial access to advanced features.
Negative feedback
- Reports of a confusing subscription/credit system - promised “unlimited” access limited by credits, misleading pricing and upsells.
- Poor or unresponsive customer support, unanswered refund requests, and denied refunds are common complaints.
- Recurring charges that are hard to cancel; some users had to reverse charges through PayPal or their bank.
- Generated images sometimes do not match prompts, with inconsistent quality or inappropriate content flags.
- Instances of creations being deleted, loss of access to paid features, or inability to access purchased content.
Documentation checklist
What to collect before contacting support
- Transaction receipts (order ID, date, amount) from your email or store purchase history.
- Screenshots of pricing pages, promotional claims, countdowns, and the app/subscription page.
- Records of attempts to cancel (timestamps, screenshots of subscription status) and all communication with support.
When escalating a dispute
- Prepare bank/PayPal statements showing the charge(s) if you need to request a chargeback.
- Note the device and platform used to purchase (web, Google Play, App Store) and include that in any complaint.
Common mistakes
Assuming cancel = refund
Many users assume cancelling automatically triggers a refund; in most cases cancellation only prevents future renewals but does not refund past payments.
Refund eligibility is often limited by store policies and whether credits or services were already used.
Missing evidence and wrong contact channel
Users sometimes contact the app developer when the purchase was made through Google Play or Apple - those stores control refunds for store-billed purchases.
Not keeping screenshots, receipts, or support messages weakens a consumer’s case when escalating to the bank or consumer forum.
Comparative recap
Quick comparison
The table below summarizes how SoulGen’s key cancellation/refund points compare to typical app-store-managed purchases.
Use this to decide whether to contact the app, the store, or your payment provider first.
| Aspect | SoulGen (web / developer) | App Store / Google Play |
|---|---|---|
| Who processes refunds | Developer can process refunds for web purchases (subject to policy and 14-day rule). | Apple/Google process refunds for store purchases under their policies. |
| Cancel method | Feedback Form on SoulGen website to cancel web subscriptions. | Cancel via Google Play Subscriptions or Apple Subscriptions in device settings. |
| Refund likelihood | Possible within 14 days if no credits used or images created; otherwise unlikely. | Depends on store policy - stores may grant refunds case-by-case. |
| Support responsiveness | Users report mixed to poor responsiveness from developer support. | Stores have formal support channels and dispute mechanisms (varied responsiveness). |
After cancelling
Immediate steps
Confirm cancellation through email or by checking subscription status in your SoulGen account or the store subscription page.
Monitor your bank or card statement for any unexpected renewals and save records of the cancellation confirmation.
If you need further action
- If refund is refused and you believe charges are unfair, contact your bank or payment provider to request a reversal or chargeback.
- If the subscription was purchased via an app store, use the store’s refund process (Apple “Report a Problem”, Google Play refund request) and follow their guidance.
- For deceptive advertising or unresolved disputes, consider filing a complaint with Indian consumer authorities; keep all evidence ready.
- Official site for SoulGen: https://www.soulgen.app/.
Address
Provided contact address
One physical address associated with related entities is: 124, B Block Road, B Block, Sector 65, Noida, Uttar Pradesh 201301, India.
Important note about the address
This address may relate to a similarly named or associated entity and may not be the official SoulGen service address.
For account issues, using the Feedback Form on the official website or the app store support channel is usually faster and recommended.