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Cancellation service #1 in India
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I hereby notify you of my decision to terminate the contract relating to the Tally service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Tally: Step-by-Step Guide
What is Tally
Overview
Tally is an accounting and business management software widely used by small and medium enterprises in India. It offers invoicing, accounting, inventory, GST compliance and payroll features under the TallyPrime product family.
Editions and delivery
Tally is available as perpetual (one-time) licenses and as rental subscriptions with included Tally Software Services (TSS). Perpetual licenses require separate TSS renewal to receive statutory updates and connected services.
How to cancel Tally
Subscriptions (rental) - typical steps
- Confirm the subscription type (monthly or annual) and check your renewal date.
- Backup company data and export statutory reports (GST, ledgers, payroll) before proceeding.
- Locate the portal or reseller where you purchased the subscription and disable auto-renew or submit a cancellation request per their process.
- Obtain written confirmation of cancellation and any final invoice or pro‑rata settlement details.
Perpetual license and TSS cancellation - typical steps
- For perpetual license holders, cancel any TSS renewal if you do not want ongoing updates or cloud/remote access.
- Backup data, export final returns and retain license/activation details for record-keeping.
- Inform your reseller or the billing contact in writing so they can stop sending renewal invoices.
What happens when you cancel
Access and functionality
For subscriptions, cancellation usually stops access to cloud services, remote access and any functionality tied to an active TSS. Local offline accounting files may still open depending on your license state.
Data retention and exports
Always export and retain company data, statutory reports and backups before cancellation. After services stop you may lose remote access and online update capabilities.
Will I get a refund?
General policy guidance
Refund entitlement is determined by the seller (reseller or official vendor) and the terms of sale. Many software vendors do not issue refunds for one-time licenses; subscription refunds vary by contract and seller policy.
Exceptions and actions
- Pro-rata refunds are sometimes available for subscription services if allowed by the reseller or the subscription terms.
- If you believe you are entitled to a refund, collect invoices and correspondence, then contact the point of sale for written resolution.
- Keep records of payments and cancellation confirmations to support any claim or dispute.
Tally plans and pricing
Official price list (as provided)
| Plan | Price | Period | Features |
|---|---|---|---|
| TallyPrime Silver (One‑time perpetual license) | ₹22,500 + 18% GST (₹4,050) | One‑time | Single‑user, invoicing, accounting, inventory, GST, banking, payroll |
| TallyPrime Gold (One‑time perpetual license) | ₹67,500 + 18% GST (₹12,150) | One‑time | Multi‑user (LAN), all Silver features with role‑based security |
| TallyPrime Server (One‑time perpetual license) | ₹270,000 + 18% GST (₹48,600) | One‑time | High concurrency, centralized control for medium/large teams |
| TallyPrime Silver Monthly Subscription (rental) | ₹750/month + 18% GST (~₹135) | Monthly | Full features, single user, includes TSS |
| TallyPrime Gold Monthly Subscription (rental) | ₹2,250/month + 18% GST (~₹405) | Monthly | Full features, multi‑user, includes TSS |
| TallyPrime Silver Annual Subscription (rental) | ₹8,100/year + 18% GST (~₹1,458) | Annual | Effective ₹675/month, full features, single user |
| TallyPrime Gold Annual Subscription (rental) | ₹24,300/year + 18% GST (~₹4,374) | Annual | Effective ₹2,025/month, full features, multi‑user |
| Tally Software Services (TSS) Renewal - Silver | ₹4,500/year + 18% GST (₹810) | Annual | Statutory updates, e‑invoicing, remote/cloud access |
| Tally Software Services (TSS) Renewal - Gold | ₹13,500/year + 18% GST (₹2,430) | Annual | Same as Silver, for Gold edition |
Notes on pricing
Prices are official as of 2024 - 2025 and are exclusive of GST unless noted. Subscription prices include TSS; perpetual licenses require separate TSS renewal for updates and services.
Your consumer rights in India
Legal protections
Indian consumers are protected under consumer protection laws against unfair trade practices and deficient services. Software purchases and services can be subject to these protections when there is a deficiency in service or misleading terms.
How to proceed if rights are breached
- Retain purchase invoices, contracts, emails and screenshots as evidence.
- Request written resolution from the seller or authorised reseller first.
- If unresolved, escalate through consumer forums or legal counsel as required by the nature of the dispute.
Customer experiences
Positive feedback
Many users appreciate Tally for its GST features, local statutory support and straightforward accounting workflows. Small businesses often cite ease of use for day-to-day accounting.
Common complaints
Users sometimes report issues around renewal communication, migration between versions, or response times from support. Billing surprises and confusion about TSS vs. license are also commonly mentioned.
Documentation checklist
Before you contact support or reseller
- Purchase invoice and license/activation details.
- Subscription contract or renewal notices.
- Company GSTIN and PAN (for business verification).
What to include in your cancellation request
- Clear statement of cancellation request and desired effective date.
- Backup files, exported reports, and proof of payment.
- Contact information and preferred method for receiving confirmation.
Common mistakes
Before cancelling
Not taking a complete backup is a frequent mistake. Losing access to cloud services without exported reports can disrupt compliance and filing obligations.
During cancellation
Failing to get written confirmation or neglecting to stop auto‑renewal instructions can result in unexpected renewals or continued billing.
Comparative recap
At a glance
| Plan | Price | Period | Key features |
|---|---|---|---|
| TallyPrime Silver (Perpetual) | ₹22,500 + 18% GST | One‑time | Single‑user, core accounting & GST |
| TallyPrime Gold (Perpetual) | ₹67,500 + 18% GST | One‑time | Multi‑user LAN, role security |
| TallyPrime Server (Perpetual) | ₹270,000 + 18% GST | One‑time | High concurrency, centralized control |
| Silver (Monthly) | ₹750/month + 18% GST | Monthly | Includes TSS, single user |
| Gold (Monthly) | ₹2,250/month + 18% GST | Monthly | Includes TSS, multi‑user |
| Silver (Annual) | ₹8,100/year + 18% GST | Annual | Effective ₹675/month, includes TSS |
| Gold (Annual) | ₹24,300/year + 18% GST | Annual | Effective ₹2,025/month, includes TSS |
Quick recommendation
Choose rental subscriptions for short-term needs and included TSS. Perpetual licenses suit organisations wanting long-term ownership but budget for periodic TSS renewal for updates and services.
After cancelling
Immediate actions
- Verify cancellation confirmation in writing and keep copies of communication.
- Preserve backups and all exported statutory reports for compliance and audits.
Long-term actions
Plan migration to a new accounting system if needed, and schedule any pending statutory filings. Retain records of payments and licence files for future reference.
Address
Registered Office
331-336, Raheja Arcade, Koramangala, Bangalore 560095, India
Alternative contacts
If you need additional support options, contact your authorised reseller or your regional office for billing and legal‑notice details. Keep invoices and correspondence ready for any escalation.