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Cancel TOTALAV
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Cancellation service #1 in India
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Totalav service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation TotalAV: Easy Method
What is TotalAV
Overview
TotalAV is a subscription-based antivirus and system optimization suite that protects devices from malware, adware and online threats while offering cleanup and performance tools.
Where it is used
It is sold worldwide, including India, via direct web subscriptions and in-app purchases on Apple App Store and Google Play Store.
How to cancel TotalAV
Cancel via TotalAV website (recommended)
- Log in to your TotalAV online portal.
- Open "My Services" or "My Subscriptions".
- Click "Cancel Subscription" to disable auto-renewal; you may need to verify identity by email or by providing the first six digits of your payment method.
- Service usually remains active until the end of the current billing period.
Cancel via App Stores
- Apple App Store (iOS): Open Settings → Apple ID → Subscriptions → select TotalAV → Tap "Cancel Subscription".
- Google Play Store (Android): Open Google Play Store → profile icon → Payments & Subscriptions → Subscriptions → select TotalAV → Tap "Cancel subscription".
- If you purchased through a store, use the store’s cancellation flow and support for refunds.
Official support link
For web cancellation and support details, see TotalAV’s cancellation help page:
TotalAV cancellation & support
What happens when you cancel
Access and service
Cancelling auto-renewal typically stops future charges but the protection remains active until the end of your current billing period.
Data and accounts
Account data and settings usually remain in your TotalAV account after cancellation unless you request deletion.
Billing and termination
If you request a refund and it is granted, refund processing will terminate the plan immediately and access ends at once.
Will I get a refund?
Standard refund windows
- Annual or biannual subscriptions: eligible for a full refund if requested within 30 days of initial purchase or renewal.
- Monthly, quarterly, or add-on services: eligible for a full refund if requested within 14 days of purchase or renewal - even if billed annually.
App store purchases and exceptions
- If you bought via Apple App Store or Google Play, refund requests must be made through the respective store’s refund process.
- Refunds require full termination of the plan; once processed, access ends immediately.
- Most refunds process within 24 - 48 hours after approval but may take up to 10 working days depending on your payment provider.
Official refund details
See TotalAV’s billing and refund policy for full details and to submit requests:
TotalAV billing & refund information
TotalAV plans and pricing
Pricing snapshot (India)
The following INR prices reflect in-app listings on the Apple App Store India as confirmed in early 2026.
Plans and rates
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| TotalAV Monthly Subscription | ₹769 | Monthly | Standard monthly subscription (iOS in-app) |
| TotalAV Monthly 2025 | ₹799 | Monthly | Monthly plan labeled 2025 |
| Total AV | ₹719 | Monthly | Alternate monthly option |
| TotalAV Monthly 4 | ₹769 | Monthly | Another variant monthly option |
| Total AV Monthly 2 | ₹719 | Monthly | Another variant monthly option |
| TotalAV VPN | ₹499 | Monthly | VPN add-on |
| TotalAV WebShield Monthly | ₹799 | Monthly | WebShield add-on |
| TotalAV 1 Year Subscription | ₹3,999 | Annual | Annual subscription (unspecified year) |
| TotalAV Annual 2025 | ₹4,999 | Annual | Annual plan labeled 2025 (promotional) |
Your consumer rights in India
Legal protections
Under the Consumer Protection Act (2019), consumers can seek refunds or relief for deficient services and unfair trade practices.
Unfair auto-renewals and cancellations
Misleading auto-renewals or difficulty cancelling may be considered unfair practices; you can complain to the National Consumer Helpline or District Consumer Forum.
App store purchases
Purchases via Apple or Google remain subject to store terms, but Indian consumers can still pursue e-commerce grievance mechanisms or consumer forums if unresolved.
Customer experiences
Positive feedback
Many users praise TotalAV’s user-friendly interface, easy setup, and effective ad/malware blocking.
Users also report improved system performance and satisfaction with cleanup tools.
Negative feedback
Some customers - including reports from India - have complained about persistent marketing emails after deleting the app and difficulty unsubscribing.
Other common complaints include difficulties obtaining verification codes, perceived unresponsive or scripted support, unauthorized charges, and trouble securing refunds.
Where reviews appear
Customer reviews and ratings can be found on public review sites and the TotalAV help pages for support verification.
Documentation checklist
Before you contact support
- Order confirmation or receipt showing date, plan name and amount.
- Payment method details (last four or first six digits as requested by support).
- Email address used to register the TotalAV account.
For refund requests
- Proof of purchase and renewal date to confirm refund window (14 or 30 days).
- Screenshot of subscription status from your TotalAV account or app store receipt.
- Reference or ticket number if you have previously contacted support.
Common mistakes
Assuming deleting the app cancels subscription
Removing the TotalAV app does not automatically stop auto-renewal. You must cancel via the website or the app store where you purchased.
Waiting too long for a refund window
Missing the 14‑ or 30‑day refund window is a common issue. Check your purchase/renewal date immediately and act if you want a refund.
Not documenting communications
Not saving receipts, confirmation emails or support ticket IDs makes disputes harder to resolve. Keep copies of all communication and receipts.
Comparative recap
Quick comparison
| Aspect | Web (TotalAV site) | Apple App Store | Google Play Store |
|---|---|---|---|
| How to cancel | Log in → My Services/My Subscriptions → Cancel Subscription | Settings → Apple ID → Subscriptions → Cancel | Google Play → Profile → Payments & Subscriptions → Cancel |
| Where to request refund | Directly via TotalAV billing support | Request refund through Apple’s refund process | Request refund through Google Play’s refund process |
| Refund window | 14 days (monthly/add-on) or 30 days (annual/biannual) | Subject to Apple policy; contact Apple for eligibility | Subject to Google Play policy; contact Google for eligibility |
| Effect after refund | Access ends immediately upon refund approval | Depends on Apple’s handling; refund may terminate access | Depends on Google’s handling; refund may terminate access |
Use this to decide
If you purchased directly, start with TotalAV support. If purchased via a store, start with the store’s refund process to avoid delays.
After cancelling
Immediate steps
- Confirm cancellation and keep the confirmation email or screenshot.
- Check your bank or card statement for pending charges and any refunded amounts after approval.
Useful links
Use the official help pages to cancel or to request a refund:
TotalAV cancellation & support
TotalAV billing & refund information
Escalation
If you cannot resolve a legitimate refund or cancellation, consider filing a complaint with the National Consumer Helpline or the District Consumer Dispute Redressal Forum in India.
Address
Local presence
TotalAV’s listed India contact address is provided on the company contact pages and may be used for general correspondence.
Postal address
Total AV Infotech
8A, Maharaja Nanda Kumar Road, Kolkata 700029, India