Cancellation TotalAV: Easy Method

What is TotalAV

Overview

TotalAV is a subscription-based antivirus and system optimization suite that protects devices from malware, adware and online threats while offering cleanup and performance tools.

Where it is used

It is sold worldwide, including India, via direct web subscriptions and in-app purchases on Apple App Store and Google Play Store.

How to cancel TotalAV

Cancel via TotalAV website (recommended)

• Log in to your TotalAV online portal.
• Open "My Services" or "My Subscriptions".
• Click "Cancel Subscription" to disable auto-renewal; you may need to verify identity by email or by providing the first six digits of your payment method.
• Service usually remains active until the end of the current billing period.

Cancel via App Stores

• Apple App Store (iOS): Open Settings → Apple ID → Subscriptions → select TotalAV → Tap "Cancel Subscription".
• Google Play Store (Android): Open Google Play Store → profile icon → Payments & Subscriptions → Subscriptions → select TotalAV → Tap "Cancel subscription".
• If you purchased through a store, use the store’s cancellation flow and support for refunds.

Official support link

For web cancellation and support details, see TotalAV’s cancellation help page:

TotalAV cancellation & support

What happens when you cancel

Access and service

Cancelling auto-renewal typically stops future charges but the protection remains active until the end of your current billing period.

Data and accounts

Account data and settings usually remain in your TotalAV account after cancellation unless you request deletion.

Billing and termination

If you request a refund and it is granted, refund processing will terminate the plan immediately and access ends at once.

Will I get a refund?

Standard refund windows

• Annual or biannual subscriptions: eligible for a full refund if requested within 30 days of initial purchase or renewal.
• Monthly, quarterly, or add-on services: eligible for a full refund if requested within 14 days of purchase or renewal - even if billed annually.

App store purchases and exceptions

• If you bought via Apple App Store or Google Play, refund requests must be made through the respective store’s refund process.
• Refunds require full termination of the plan; once processed, access ends immediately.
• Most refunds process within 24 - 48 hours after approval but may take up to 10 working days depending on your payment provider.

Official refund details

See TotalAV’s billing and refund policy for full details and to submit requests:

TotalAV billing & refund information

TotalAV plans and pricing

Pricing snapshot (India)

The following INR prices reflect in-app listings on the Apple App Store India as confirmed in early 2026.

Plans and rates

Your consumer rights in India

Legal protections

Under the Consumer Protection Act (2019), consumers can seek refunds or relief for deficient services and unfair trade practices.

Unfair auto-renewals and cancellations

Misleading auto-renewals or difficulty cancelling may be considered unfair practices; you can complain to the National Consumer Helpline or District Consumer Forum.

App store purchases

Purchases via Apple or Google remain subject to store terms, but Indian consumers can still pursue e-commerce grievance mechanisms or consumer forums if unresolved.

Customer experiences

Positive feedback

Many users praise TotalAV’s user-friendly interface, easy setup, and effective ad/malware blocking.

Users also report improved system performance and satisfaction with cleanup tools.

Negative feedback

Some customers - including reports from India - have complained about persistent marketing emails after deleting the app and difficulty unsubscribing.

Other common complaints include difficulties obtaining verification codes, perceived unresponsive or scripted support, unauthorized charges, and trouble securing refunds.

Where reviews appear

Customer reviews and ratings can be found on public review sites and the TotalAV help pages for support verification.

Documentation checklist

Before you contact support

• Order confirmation or receipt showing date, plan name and amount.
• Payment method details (last four or first six digits as requested by support).
• Email address used to register the TotalAV account.

For refund requests

• Proof of purchase and renewal date to confirm refund window (14 or 30 days).
• Screenshot of subscription status from your TotalAV account or app store receipt.
• Reference or ticket number if you have previously contacted support.

Common mistakes

Assuming deleting the app cancels subscription

Removing the TotalAV app does not automatically stop auto-renewal. You must cancel via the website or the app store where you purchased.

Waiting too long for a refund window

Missing the 14‑ or 30‑day refund window is a common issue. Check your purchase/renewal date immediately and act if you want a refund.

Not documenting communications

Not saving receipts, confirmation emails or support ticket IDs makes disputes harder to resolve. Keep copies of all communication and receipts.

Comparative recap

Quick comparison

Use this to decide

If you purchased directly, start with TotalAV support. If purchased via a store, start with the store’s refund process to avoid delays.

After cancelling

Immediate steps

• Confirm cancellation and keep the confirmation email or screenshot.
• Check your bank or card statement for pending charges and any refunded amounts after approval.

Useful links

Use the official help pages to cancel or to request a refund:

TotalAV cancellation & support

TotalAV billing & refund information

Escalation

If you cannot resolve a legitimate refund or cancellation, consider filing a complaint with the National Consumer Helpline or the District Consumer Dispute Redressal Forum in India.

Address

Local presence

TotalAV’s listed India contact address is provided on the company contact pages and may be used for general correspondence.

Postal address

Total AV Infotech
8A, Maharaja Nanda Kumar Road, Kolkata 700029, India