Cancellation Totalav: Easy Method

What is TotalAV

Overview

TotalAV is a subscription-based antivirus and system optimisation service that offers malware protection, VPN, and cleanup tools across multiple devices.

It is sold via the TotalAV website and through app stores for mobile platforms (Apple App Store and Google Play).

Where it is sold

Purchases can be made directly on the TotalAV website or inside the Apple App Store and Google Play Store for iOS and Android devices.

How you purchased determines how you manage and cancel the subscription (web vs app store rules differ).

How to cancel TotalAV

Cancel via TotalAV website (web customers)

• Log into your Online Portal.
• From the Dashboard go to My Subscriptions.
• Select the subscription and choose Cancel Subscription.
• Identity verification is required (via your registered email or the first six digits of the payment method).

Cancel via mobile stores (iOS / Android)

• iOS: Open iOS Settings, tap your Apple ID → Subscriptions → find TotalAV → Cancel Subscription. Managed by Apple, not TotalAV.
• Android: Open Google Play Store → Profile → Payments & subscriptions → Subscriptions → TotalAV → Cancel Subscription. Managed by Google Play, not TotalAV.

What happens when you cancel

Access and service

When you cancel an active subscription, you typically retain access for the remainder of the paid period unless specified otherwise.

Features such as premium protection, VPN and password manager may stop working after the subscription end date.

Auto‑renewal and billing

Cancelling auto-renewal prevents future charges but is not automatically a refund request.

To request money back you must follow the refund process appropriate to how you paid (web or app store).

Will I get a refund?

Web purchases - refund windows

• Annual or biannual web purchases: eligible for a full refund if requested within 30 days of purchase or renewal.
• Monthly, quarterly or add-on services (web): eligible for a full refund if requested within 14 days of purchase or renewal, even if billed annually.

App Store and Google Play purchases

• Purchases made via the Apple App Store or Google Play must be refunded through those stores' refund procedures; TotalAV does not process those refunds.
• Canceling auto-renewal alone does not equal a refund request; you must request a refund within the applicable window.

TotalAV plans and pricing

Pricing overview

Below are representative prices (USD) found for common plans. Local South African ZAR pricing may differ in the App Store or during purchase.

For exact local pricing, check your purchase flow or the App Store listing for your region.

Your consumer rights in South Africa

Cooling-off and unsolicited agreements

South African consumers are protected under the Consumer Protection Act (CPA), which provides a 7‑day cooling‑off period for unsolicited agreements.

This can apply if you were sold the subscription away from a fixed place of business or under certain circumstances defined by the CPA.

Recurring charges and escalation

• Sellers must clearly disclose recurring charges and cancellation procedures.
• If you experience unfair billing or unhelpful support, you may escalate the complaint to the National Consumer Commission in South Africa.

Customer experiences

Positive feedback

Many reviewers praise the user-friendly interface, ease of installation and effective threat detection, along with extras like cleanup tools and WebShield.

Independent tests report strong protection, usability and performance scores in recent lab results.

Negative feedback

Numerous customer reviews highlight problems with recurring or unauthorized charges, difficulty cancelling, and slow or unresponsive support.

Some platform app reviews and community threads describe frustration locating the cancellation option after purchase through stores.

For independent reviews see Comparitech.

For user feedback see TotalAV reviews on Trustpilot and additional Trustpilot feedback.

Documentation checklist

What to prepare before cancelling

• Registered email address used for the TotalAV account.
• Order or invoice number if available.
• Payment method details (first six digits or last four digits may be requested).
• Purchase or renewal date to confirm refund eligibility window.

Optional items that help

• Screenshots of billing or subscription entries from your bank or app store.
• Confirmation emails or receipts from the original purchase.

Common mistakes

Assuming cancel = refund

Many users cancel auto-renewal but forget to request a refund within the policy window.

Always check the refund eligibility and submit a separate refund request if you want money returned.

Using the wrong cancellation route

Customers who purchased via Apple or Google must cancel and request refunds through the store, not via the TotalAV website.

Trying to use the web portal for store purchases delays resolution and may lead to unresolved charges.

Comparative recap

Quick comparison

The table below summarises major plans, prices and typical device coverage to help you decide before cancelling or renewing.

Notes on selection

Choose based on number of devices and whether VPN/password management are required.

Remember that local App Store pricing may differ from the USD figures shown.

After cancelling

Check your bank and app store

Confirm that future recurring payments have stopped and monitor your bank or card statement for any unexpected charges.

If you were charged after cancelling, gather documentation (dates, screenshots) before contacting support or your card issuer.

Where to get more information

• For independent comparisons and technical review: Comparitech.
• For user feedback and reports: TotalAV on Trustpilot and additional Trustpilot entries.
• To request cancellation or clarify billing, email [email protected] (use your registered address and include order details).

Address

Primary cancellation contact

Email for cancellation and billing enquiries: [email protected].

Include your registered email, order number, and payment details (as requested) when contacting.

Other contact notes

If you purchased via Apple's App Store or Google Play, use those stores' subscription management and refund processes instead of emailing TotalAV.

Keep copies of all correspondence and receipts in case you need to escalate to consumer protection bodies in South Africa.