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Touchnote
Ground & Basement Floors, 17-18 Clere Street
London EC A LJ , United Kingdom
REF/2025GRHS4
Cancellation Touchnote: Easy Method
What is Touchnote
Service overview
Touchnote is a subscription-based service that helps you create and send personalised postcards and greeting cards from your phone or web browser.
The service uploads your photos, lets you add messages and sends printed cards with postage on your behalf.
How people use it
Users typically use Touchnote for travel postcards, occasion cards, and photo-based greetings sent worldwide.
Touchnote offers a paid membership that adds prepaid credits each month or year for card sending.
How to cancel Touchnote
Cancel inside the app (recommended)
- Open the Touchnote app (iOS or Android).
- Go to the "Membership" tab and tap "Cancel membership".
- Cancellation stops renewal from the next billing date; keep a screenshot or confirmation.
If you cannot cancel in the app
- If the app option fails or you just renewed, email [email protected] asking for cancellation and (if needed) a refund.
- See Touchnote’s official support article for membership management: Manage my membership.
What happens when you cancel
Access and renewal
When you cancel, renewal is stopped from the next billing date and you will not be charged again after that date.
If the membership has already renewed, Touchnote instructs you to contact support for assistance.
Credits and account data
Existing prepaid credits or already-purchased items you sent remain usable unless Touchnote specifies otherwise.
Account data is usually retained; request account deletion separately if you want your data removed.
Will I get a refund?
Touchnote's stated approach
Touchnote does not advertise an automatic refund policy; refunds are handled case-by-case rather than guaranteed.
If cancellation happens after a renewal, you must email [email protected] to request assistance.
Exceptions and recommended actions
- Contact support promptly after any unwanted charge and provide receipts and dates.
- Mention the renewal date and attach screenshots of membership screens or payment confirmation.
- There is no guarantee of a refund - responses vary by case and timing.
Touchnote plans and pricing
Plans
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Membership | ₹664 (approx) | monthly | Includes 2 prepaid credits added monthly |
| Annual Membership | ₹6,224 (approx) | annual | Includes 24 prepaid credits added immediately |
Notes on pricing
These INR amounts are estimates derived from USD pricing and exchange rates; in‑app prices may vary by platform and taxes.
If you need exact local pricing, check the app store listing or the app’s purchase screen before confirming a subscription.
Your consumer rights in India
Statutory cooling-off and rights
Under Indian consumer protection rules, digital purchases can carry a statutory "cooling-off" or 14-day cancellation right for certain services.
This statutory right may apply even if Touchnote’s own policy is silent or restrictive.
How to assert rights with Touchnote
- Mention Indian statutory rights and the 14-day cooling-off period when you contact support.
- Provide proof of purchase, renewal date and a clear request (cancel + refund) within 14 days to strengthen your claim.
Customer experiences
Positive feedback
Many users praise Touchnote for convenience when sending postcards while travelling and appreciate free worldwide postage.
Some reviewers also report prompt and gracious responses from Touchnote support for billing issues.
Common complaints
Frequent negative reports include late or failed delivery of cards and missed occasions due to delays.
Several users have described difficulty cancelling subscriptions, auto‑renewals after attempted cancellation, or needing to escalate with proof.
Documentation checklist
What to gather before contacting support
- Order or subscription ID (if available) and renewal date.
- Payment proof: bank/ card statement or app store receipt showing the charge.
- Screenshots of membership page, cancellation attempts, and any error messages.
How to present your request
- State the action you want (cancel, refund) and the reason (unwanted charge, renewed unexpectedly).
- Attach the documentation above and include your account email and device used to subscribe.
Common mistakes
Typical user errors
Assuming App Store or Play Store cancellation always works: Touchnote may manage subscriptions externally, so store-level cancellation can sometimes fail.
Waiting too long to contact support is another common issue; delays reduce the chance of a favourable refund.
How to avoid these problems
Cancel inside the Touchnote app's Membership tab first and confirm you received cancellation confirmation.
Save receipts and screenshots immediately after purchase or renewal to speed up any dispute or refund request.
Comparative recap
Quick method comparison
| Method | Ease | Refund likelihood | Notes | Period |
|---|---|---|---|---|
| Cancel in Touchnote app | Easy | Low - case-by-case | Stops renewal from next billing date; keep confirmation. | monthly / annual |
| Cancel via App Store (iOS) | May not work reliably | Low - often managed outside Apple | Users report App Store cancellation does not always stop Touchnote renewal. | monthly / annual |
| Email Touchnote support | Requires effort | Possible if contacted promptly | Recommended if membership just renewed or app cancellation failed; include evidence. | monthly / annual |
After cancelling
Follow-up actions
Keep copies of cancellation confirmations, receipts and any reply from support until you are sure charges have stopped.
If charges continue after cancellation, escalate with the documented proof to Touchnote support or your payment provider.
Helpful links
- Official Touchnote membership article: Manage my membership
- User reports about cancellation behaviour (community): Reddit discussion
- Examples of user reviews: Trustpilot and Reviews.io
Address
Company address
Ground & Basement Floors, 17-18 Clere Street, London EC2A 4LJ, United Kingdom
Where to send postal queries
Use the address above for any formal postal correspondence or registered letters. For most support and refunds, email [email protected] first.
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Written by Reyansh Kapoor
Former postal advisor · 4 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 4 years to demystify legally binding mail for everyday users.
FAQ
If you just renewed your membership and want to cancel, you should email [email protected] requesting cancellation and possibly a refund. Make sure to include proof of renewal.
When you cancel your Touchnote membership, any existing prepaid credits remain usable unless specified otherwise by Touchnote. You can continue to use them until they expire.
Touchnote does not guarantee refunds as they handle them on a case-by-case basis. If you cancel after a renewal, you must contact support to request a refund.
The recommended method to cancel your Touchnote membership is through the app. Open the app, go to the 'Membership' tab, and tap 'Cancel membership'.
You can attempt to cancel your Touchnote membership via the App Store, but it may not work reliably. It's better to cancel directly in the app or contact support for assistance.