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Cancellation Touchnote: Easy Method
What is Touchnote
Overview
Touchnote is an online service and mobile app for creating and sending personalised postcards and greeting cards using your photos and messages.
The service combines card design, printing and postage so recipients receive a physical card without you visiting a post office.
Core features
Touchnote offers pay-per-card orders and optional membership plans that include prepaid credits and automatic renewals.
Membership details and pricing are shown in the app or on the membership help pages.
How to cancel Touchnote
Via Web / App
- Open the Touchnote app or visit the Touchnote website and sign in to your account.
- Go to the "Membership" tab in the app or website account area.
- Tap or click "Cancel membership" to stop the plan from renewing at the next renewal date.
- Confirm the cancellation when prompted and keep any confirmation email or screenshot.
If you recently renewed
- If you cannot cancel immediately after a recent renewal through the app, email support for assistance.
- Send a message to [email protected] explaining the issue and include order/subscription details.
App Store or Google Play subscriptions
- If you subscribed through Apple App Store or Google Play, the subscription is often managed via your store account.
- Touchnote’s help pages do not explicitly detail store-managed cancellations, so check your Apple or Google Play subscription settings.
What happens when you cancel
Access and credits
Cancelling a membership via the Membership tab prevents the plan from renewing at the next renewal date.
Any remaining prepaid credits in your account are usually still available until the subscription period ends.
Renewal and billing
Cancellation via the app/site typically takes effect from the next renewal, not immediately voiding the current period.
If you subscribed through a mobile store, billing and cancellation take effect according to Apple or Google Play rules.
Data and account status
Your account and order history typically remain accessible after cancellation, but Touchnote’s help pages do not state long-term data-retention specifics.
Contact support if you need account deletion or specific data requests.
Will I get a refund?
Official refund policy
Touchnote’s membership help articles do not state an explicit statutory 14-day refund right or routine automatic refunds.
The help centre does not present a formal blanket refund policy in the membership article.
Exceptions and support discretion
- Support may issue refunds or goodwill gestures on a case-by-case basis; some customers report receiving full refunds after contacting support.
- If you recently renewed and need immediate help, email [email protected] with details and receipts.
Touchnote plans and pricing
Available plans
Official help pages list membership pricing in GBP, USD and EUR. Exact SGD prices are not published on the help pages.
Check the app's "Membership" tab or your App Store listing for Singapore-specific pricing.
Pricing notes
Final pricing in other currencies (including SGD) may vary from the GBP/USD/EUR examples shown below.
For exact pricing in Singapore Dollars, view the membership screen inside the app or the Singapore App Store listing.
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Membership | Approx. 6.49 GBP / 7.99 USD / 6.49 EUR | Monthly | Includes 2 prepaid credits; renewed monthly |
| Annual Membership | Approx. 65.99 GBP / 74.99 USD / 59.99 EUR | Annual | Includes 24 prepaid credits; paid annually |
Your consumer rights in Singapore
Statutory cooling-off and returns
Touchnote’s help pages do not explicitly mention Singapore statutory cooling-off rights or a 14‑day refund entitlement.
If you believe a statutory right applies, you can raise the issue with Touchnote support and cite local consumer protection rules when relevant.
App-store purchases and refunds
Purchases made through Apple or Google Play are often subject to Apple’s or Google’s refund policies and processes.
For App Store purchases see the Touchnote app listing and Apple’s support guidance for refunds in the Singapore App Store.
Customer experiences
Positive feedback (what customers like)
- User-friendly card creation and personalisation features.
- High print and card quality reported by multiple reviewers.
- Helpful and caring customer service reported in some Trustpilot reviews.
Negative feedback (what customers warn about)
- Delivery delays or cards arriving later than expected.
- Auto‑renewal problems where users report charges after cancellation attempts.
- Some customers report difficulty cancelling and slow email-only support responses.
Documentation checklist
What to prepare before contacting support
- Account email and username used with Touchnote.
- Subscription or order reference number and renewal date.
- Proof of payment (receipt, bank/credit statement) and screenshots of membership status.
What to include in your support message
- Clear subject line (e.g., "Cancel membership - [your email] - [order #]").
- Desired outcome: immediate refund request, cancellation at next renewal, or account deletion.
- Attach screenshots showing current membership status and recent charge if relevant.
Common mistakes
Cancelling the wrong account
Users sometimes have multiple accounts or used a different email for in‑app purchases, which prevents cancellation from the intended account.
Always verify the account email and subscription source (Touchnote direct vs App Store/Google Play).
Assuming automatic refunds
Expecting an immediate automatic refund after cancelling can lead to surprise; refunds are not guaranteed and are handled case-by-case.
If you need a refund, contact [email protected] promptly and provide supporting documentation.
Comparative recap
Quick comparison
| Item | Web / App | Support email | App Store / Google Play |
|---|---|---|---|
| How to cancel | Membership tab → "Cancel membership" | Email [email protected] for assistance | Manage subscription via your Apple/Google account |
| Refund likelihood | No automatic refund policy published | Support may grant refunds case-by-case | Refunds subject to Apple/Google refund rules |
| Timing | Cancels from next renewal date | Use if recent renewal prevents immediate cancellation | Store-managed timing applies |
How to read this table
Use the Web/App route for straightforward cancellations that take effect at the next renewal.
Contact support by email if you need help with recent renewals or possible refunds.
After cancelling
Confirming cancellation
Keep confirmation screenshots or emails showing your membership was cancelled and the stated end date.
If you do not receive confirmation, follow up with support and attach your cancellation evidence.
Helpful links
- Touchnote: How do I manage my membership?
- Touchnote: How much is a Touchnote membership?
- Touchnote on the Singapore App Store
Address
Support email
Primary support contact: [email protected] for membership and refund queries.
Business contact
General business contact: [email protected] for commercial or corporate inquiries.
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Written by Brian Cheong
Postclic editor · 7 years experience
Editor at Postclic for 7 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your Touchnote membership, sign in to your account on the app or website, go to the 'Membership' tab, and click 'Cancel membership'. Confirm the cancellation and keep a record of the confirmation.
If you recently renewed and cannot cancel immediately, you should email support at [email protected] for assistance with your cancellation.
When you cancel your Touchnote membership, any remaining prepaid credits will typically remain available until the end of your subscription period.
Touchnote does not have an automatic refund policy, but you may request a refund by contacting support. Refunds are granted on a case-by-case basis.
If you subscribed via the App Store or Google Play, manage your subscription through your store account settings, as Touchnote's help pages do not detail store-managed cancellations.