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I hereby notify you of my decision to terminate the contract relating to the Turbotax service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Turbotax: Easy Method
What is TurboTax
Overview
TurboTax is a tax-preparation software and online service from Intuit that helps individuals and businesses prepare and file tax returns.
It is offered as web/mobile (online subscriptions and in-app purchases) and as desktop software sold directly by Intuit or through retailers.
Where TurboTax operates
TurboTax is primarily a U.S.-focused product but can be accessed from other countries via web or mobile stores, and desktop products may be imported by resellers.
For Indian users, purchases are typically through the Apple App Store, Google Play, Intuit’s website, or third-party retailers.
How to cancel TurboTax
Cancel purchases made via Apple App Store
- Open your Apple ID subscriptions on your device or visit reportaproblem.apple.com to manage subscriptions.
- Find the TurboTax subscription and choose Cancel Subscription through Apple’s subscription management.
- For refunds or billing disputes, request directly from Apple following their refund process.
Cancel purchases made via Google Play
- Open Google Play > Menu > Subscriptions and select the TurboTax subscription to cancel.
- Request a refund via Google Play’s order history or help center if eligible.
- Google handles billing and refunds for purchases made through Play.
Cancel purchases made on the TurboTax website (Intuit)
- Sign in to your Intuit account and go to Products & Billing to manage or cancel web subscriptions.
- If you cannot cancel in account, use Intuit’s specified cancellation/refund forms or contact Intuit support for an account-specific cancellation.
- Keep order IDs, transaction receipts, and confirmation emails ready when requesting cancellation or refund.
What happens when you cancel
Access to service
After cancellation, access depends on product type: subscriptions typically remain active until the end of the paid period, while some web purchases may stop immediately.
Desktop software you installed remains on your computer, but you may lose access to online services linked to it.
Renewals and future billing
Cancelling prevents future recurring charges but does not always reverse charges already processed.
Check your Intuit account and app-store subscriptions to ensure renewals are stopped.
Your data and files
Your saved tax returns and account data are generally retained by Intuit according to their data retention policies.
Export or back up any files you need before account closure where possible.
Will I get a refund?
General refund rules
Refund eligibility depends on how and where you purchased TurboTax and the product type.
Refer to Intuit’s guarantees for desktop products and refund exceptions for online purchases.
Desktop software (purchased from Intuit or authorized retailers)
- TurboTax Desktop purchases made directly from Intuit or authorized retailers typically include a 60-day money-back satisfaction guarantee.
- Keep proof of purchase and the original order information when requesting a refund under this guarantee.
TurboTax Online / Mobile (web or in-app purchases)
- Online/mobile purchases paid on submission are generally non-refundable.
- Exceptions include duplicate charges, wrong state purchase, or a known defect that Intuit cannot resolve.
- Purchases made via third-party authorized retailers for TurboTax Online do not include the 60-day satisfaction guarantee and are commonly treated as non-refundable by Intuit.
Official reference
See Intuit’s published guarantees and refund information for authoritative details and to start a refund request: TurboTax guarantees.
TurboTax plans and pricing
Official INR pricing availability
There is no official TurboTax pricing published in INR for India by Intuit.
Prices seen in India are often imported US versions sold by resellers or anecdotal in-app localization values.
Known reseller / anecdotal prices
| Plan | Price | Period | Features |
|---|---|---|---|
| TurboTax Deluxe State 2022 (US version, imported via Ubuy) | ₹3,859 | One-time | Desktop software - Federal & State tax filing (US) |
| TurboTax Deluxe 2021 (US version, imported via Ubuy) | ₹4,183 | One-time | Desktop software - Federal & State tax filing (US) |
| TurboTax Deluxe 2023 (US version, imported via Ubuy) | ₹12,857 | One-time | Desktop software - Federal & State tax filing (US) |
| In-app monthly (reported by user) | ₹99/month | Monthly | Subscription pricing seen in app (unofficial/anecdotal) |
| In-app annual (reported by user) | ₹390 (adjusted), previously ₹6,800 | Annual | Subscription pricing seen in app (unofficial/anecdotal) |
Your consumer rights in India
Statutory cooling-off and local protections
There is no specific statutory 14-day 'cooling-off' period guaranteed by Intuit for TurboTax purchases in India.
Indian consumer-protection laws do not automatically impose Intuit to follow Indian e-commerce cooling-off rules for services governed by U.S. terms.
Jurisdiction and purchase platform rules
Indian users who buy through Apple or Google are subject to those stores’ terms and refund policies for in-app purchases.
Web purchases are generally governed by Intuit’s terms of service, which are U.S.-centric; local consumer-rights claims may be limited by those terms.
Recommended actions for Indian consumers
- Preserve receipts, order confirmations, and screenshots of offers for any dispute or refund claim.
- Contact the platform (Apple/Google) for in-app purchase disputes and Intuit for web/desktop purchases.
Customer experiences
Positive feedback
- Several reviewers on Capterra India note TurboTax is user-friendly and helps non-experts navigate tax preparation.
- Some business users reported the software contains the features they need to meet tax filing requirements.
Negative feedback
- Common complaints include difficulties contacting human support, unexpected charges, and confusing workflows for business filings.
- Users on platforms such as Trustpilot and Reddit report software glitches and billing disputes; exercise caution and document interactions.
Where to read user reviews
For examples of user reviews and experiences, see Capterra listings: TurboTax on Capterra and TurboXTAX Business on Capterra.
Documentation checklist
Purchase and account information
- Order number or receipt (Intuit, Apple, or Google Play order ID).
- Account email tied to TurboTax and the confirmation of purchase.
Evidence for refund requests
- Screenshots of charges, subscription pages, and any error messages or defects encountered.
- Bank or card statements showing the charge(s) and dates.
- Copies of any correspondence with support and case/reference numbers.
Common mistakes
Assuming app-store purchases can be refunded by Intuit
Many users try to contact Intuit for refunds on purchases made via Apple or Google Play.
Remember: Apple/Google control payment and refunds for in-app purchases - request refunds through those stores.
Not cancelling recurring subscriptions early enough
Failing to cancel before the next billing cycle often results in an unavoidable charge for that period.
Always check renewal dates in the app store or your Intuit Products & Billing page to avoid unwanted renewals.
Insufficient documentation when disputing charges
Users sometimes lack order IDs or screenshots when requesting refunds, which delays resolution.
Collect and submit complete evidence to the store or Intuit to support refund claims.
Comparative recap
Quick comparison overview
| Purchase type | How to cancel | Refund policy | Guarantee |
|---|---|---|---|
| App Store (Apple) | Cancel via Apple subscriptions; refund requests via Apple | Subject to Apple’s refund rules (contact Apple) | No Intuit 60-day desktop guarantee |
| Google Play | Cancel via Google Play subscriptions; refund requests via Google | Subject to Google Play refund policies | No Intuit 60-day desktop guarantee |
| Intuit Online / Web | Cancel via Intuit account (Products & Billing) or Intuit forms | Generally non-refundable after payment, with limited exceptions | Desktop 60-day guarantee applies only to eligible desktop purchases |
| Desktop (Intuit or authorized retailer) | Contact Intuit or retailer for returns and refunds | 60-day money-back satisfaction guarantee when purchased from Intuit or authorized retailers | 60-day guarantee applies |
After cancelling
Next steps
- Confirm cancellation by checking your Intuit account or the app store subscription status.
- Download or export any tax returns, records, or receipts you may need for future reference.
Useful official links
For guarantees and official refund information, consult Intuit’s guarantees page: TurboTax guarantees.
For user experiences and examples, see Capterra: TurboTax on Capterra and TurboXTAX Business on Capterra.
Address
Intuit India office
EcoSpace, Intuit Campus 8, Campus 4A, Campus 6A, Pritech Road, Adarsh Palm Retreat, Bellandur, Bengaluru 560103, India
Notes about contacting Intuit
This address is for Intuit’s Bengaluru presence; cancellations and refunds are generally handled online through the applicable store or Intuit account pages.
Use online account tools and the official guarantees page for the fastest route to cancellations and refunds.