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I hereby notify you of my decision to terminate the contract relating to the Viewranger service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Viewranger: Easy Method
What is ViewRanger
Overview
ViewRanger is a GPS outdoor navigation app for hiking, walking and cycling that offers downloadable maps, route tracking and curated tour content.
The app offers free features plus subscription and in‑app purchases for offline topo maps, premium map layers and curated tour collections.
Where it is managed
Subscriptions and purchases are handled either through Apple’s App Store (iOS), Google Play (Android) or ViewRanger’s web shop depending on how you bought the service.
Terms and details are published by ViewRanger; see the official Terms page for the operator’s statements.
How to cancel ViewRanger
Cancel on iOS (App Store)
- Open Settings on your iPhone/iPad, tap your name, then Subscriptions.
- Find the ViewRanger subscription and choose Cancel Subscription at least 24 hours before the period end to prevent renewal.
- Apple’s auto‑renewing subscription system manages these renewals; cancel via your iTunes/App Store account settings.
Cancel on Google Play and Web
- For Google Play subscriptions, cancel via Google Play’s subscription management (Google Play app or play.google.com). ViewRanger terms do not provide a separate Play‑store process.
- For purchases made on the ViewRanger web shop, there is no public self‑service cancel page; you will likely need to contact support (for example, info@viewranger.com) to request cancellation or changes.
What happens when you cancel
Access after cancellation
Cancelling prevents automatic renewal at the next billing date; access typically remains for the paid period already purchased but platform rules may vary.
Check your App Store or Google Play subscription details for the exact end date of your current active period.
Data and purchases
Downloaded map tiles, routes and account data usually remain associated with your account; specific transferability or restoration of purchases is subject to the operator’s policies and platform rules.
If you migrated or lost map tiles during ViewRanger’s merger to Outdooractive, many users reported problems - contact support for help and evidence.
Will I get a refund?
Official refund position
ViewRanger’s publicly available Terms and Conditions do not set out a clear 14‑day refund right or general refund guarantee.
There is no explicit standard refund policy published for accidental purchases or changes; refunds are not guaranteed by the terms.
How to request a refund / exceptions
- If you bought via Apple, you can request a refund through Apple’s report a problem process; Apple’s decision and timelines apply.
- If you bought via Google Play, use Google Play’s refund process; Google’s policies will govern the outcome.
- If you bought on the web shop, contact ViewRanger support (for example info@viewranger.com) and refer to the Terms page when making your request: ViewRanger Terms.
ViewRanger plans and pricing
Price summary
The following prices are taken from the Indian App Store listing and reflect the available data for subscription and in‑app tour purchases.
Prices shown are in Indian Rupees (INR) and are annual where indicated.
Plans table
| Plan | Price | Period | Features |
|---|---|---|---|
| Pro | ₹2,349 | Annual | Official topo maps, offline access, ad‑free, global trail networks |
| Pro+ | ₹4,699 | Annual | All Pro features plus Alpine maps, KOMPASS maps, animated/weather content |
| Premium Tour Collection | ₹9,999 | One‑time in‑app | Access to curated premium tour collections |
| Premium Tour | ₹999 | One‑time in‑app | Access to a single premium tour |
Your consumer rights in India
Statutory expectations
Indian consumer law can provide rights such as remedies for defective digital goods and services, and in some contexts a 'cooling‑off' or return right may apply.
However, ViewRanger’s publicly available Terms do not state a statutory 14‑day cancellation/refund right specific to Indian consumers.
How to pursue rights
- First contact ViewRanger support and the platform (Apple/Google) with your evidence and transaction details.
- If unresolved, you may escalate via consumer grievance channels in India or seek advice from your payment provider depending on the purchase method.
Customer experiences
Positive feedback
Longtime users praised ViewRanger’s GPS navigation and support, calling it a strong walking/navigation app that improved their outdoor experience.
Some reviewers highlighted reliable tracking and valuable map content before platform changes.
Negative feedback
Many users reported frustration after ViewRanger merged into Outdooractive, including loss of purchased map tiles and difficulties migrating stored routes.
Complaints include degraded functionality, poor migration of data and dissatisfaction with how legacy purchases were handled; see community reviews for detail: Trustpilot reviews.
Documentation checklist
Essential items to gather
- App store or purchase receipt (Apple/Google/website) showing date and amount.
- Subscription ID or transaction ID from the payment confirmation.
- Account email used with ViewRanger and screenshots of subscriptions in App Store / Google Play.
Helpful extras
- Screenshots of the app subscription page and any error messages or missing purchases.
- Copy of the relevant Terms & Conditions or screenshots linking to ViewRanger Terms.
- Record of communications with support (dates, names, ticket numbers).
Common mistakes
Relying on the app instead of the store
A common error is attempting to cancel a subscription inside the app when the purchase was handled by Apple or Google. Those stores control renewal and refunds.
Always check your App Store or Google Play subscription settings for the authoritative cancellation action.
Assuming automatic refunds or transfer of purchases
Many users expect refunds or seamless migration of bought map tiles after service changes. ViewRanger’s published terms don’t guarantee refunds or full transfers; assume you may need to request help and provide evidence.
Not collecting receipts or transaction IDs makes disputes harder to resolve - gather documentation early.
Comparative recap
Quick comparison headings
This table summarises how cancellation and refund clarity differs by purchase channel based on ViewRanger’s public terms.
Use it to pick the correct route for cancellation or refund requests.
Comparison table
| Channel | How to cancel | Refund clarity |
|---|---|---|
| iOS (App Store) | Cancel via iTunes/App Store account settings (Subscriptions). Cancel ≥24 hours before period end. | Refunds handled by Apple; ViewRanger terms defer to Apple’s auto‑renewal system and do not define refunds. |
| Google Play | Cancel via Google Play subscription management (Google Play app or website). | No ViewRanger‑specific Play Store policy found; Google Play refund rules apply. |
| Web (shop.viewranger.com) | No public self‑service cancel; contact ViewRanger support (e.g. info@viewranger.com) for assistance. | Terms do not state a standard refund policy; refunds likely require direct support interaction and case review. |
After cancelling
Immediate steps
- Save confirmation of cancellation from Apple/Google or any reply from ViewRanger support.
- Note the subscription end date shown in your store account to confirm when access ends.
Where to get help
Reference ViewRanger’s official Terms for contractual details: ViewRanger Terms.
For community feedback and reported issues see user reviews: Trustpilot reviews.
If needed, contact ViewRanger support (for example info@viewranger.com) with your documentation.
Address
Registered office
St John's Innovation Centre, Cowley Road, Cambridge, CB4 0WS, United Kingdom
Where to send formal queries
Use the registered office address for formal postal correspondence. For email queries, contact support (for example info@viewranger.com) and include full transaction details and screenshots.