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I hereby notify you of my decision to terminate the contract relating to the Viralo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Viralo: Easy Method
What is Viralo
Overview
Viralo is a subscription-based SaaS platform run by Azalp Technologies Private Limited that helps automate social media content curation and scheduling.
The service operates via mobile apps and web access and uses recurring subscription billing for access to its features.
How it is offered
Subscriptions are sold through in-app purchases (Apple App Store and other platforms) and directly via the Viralo service.
Billing, cancellation and refund rules are governed by Viralo’s published policies and the platform (App Store) terms where applicable.
How to cancel Viralo
Cancel via Viralo profile
- Open the Viralo app or website and go to your Profile or Account settings.
- Locate the subscription or "Auto-Renewal" option and choose "Cancel" or "Turn off auto-renewal".
- Confirm cancellation to prevent future renewals; note subscription access typically continues until period end.
Cancel via Apple App Store
- On iPhone/iPad go to Settings > Apple ID > Subscriptions and select Viralo.
- Cancel at least 24 hours before the subscription period ends to avoid an automatic renewal charge.
- Apple handles billing for App Store purchases; follow Apple’s prompts to confirm cancellation.
What happens when you cancel
Access and renewal
Cancelling stops future auto-renewals but does not retroactively remove charges already applied.
You typically retain paid access until the current billing period ends; the subscription will not renew after that date.
Data and account
Your Viralo account and any data generally remain intact after cancelling unless you request deletion separately.
Check account settings or contact support if you want account removal or data export after you cancel.
Will I get a refund?
General refund policy
Payments for subscriptions or purchases are non-refundable after activation, except in limited circumstances stated in Viralo’s policy.
There is no automatic 14-day cooling-off refund; refunds are not provided as a general rule.
Exceptions and process
- Refunds are considered only for billing errors or subscription/payment technical faults.
- Report any billing/subscription error to support@rigi.club within 3 days of the transaction for review.
- If approved by Viralo, refunds are processed within 8 - 11 business days; approval is at the company’s discretion.
Viralo plans and pricing
Available plans (India)
Exact INR pricing is listed for Apple App Store (India) as below. Google Play in-app prices vary and may not list the same tiers.
Prices shown are the most recently published amounts; check the app store at purchase time for final charges.
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Weekly Subscription | ₹599 | Weekly | Access to all shows during the period |
| Monthly Subscription | ₹599 | Monthly | Access to all shows during the period |
| Quarterly Subscription | ₹699 | Quarterly | Access to all shows during the period |
Your consumer rights in India
Options for unauthorised deductions
- Contact your bank or card issuer to request a reversal for unauthorised or unexpected charges.
- Escalate to the RBI Ombudsman or file complaints through appropriate consumer or banking grievance channels if needed.
- Report fraud or cyber-related issues on the Cyber Crime portal and consider Consumer Forum or consumer courts for disputes.
Company grievance process
Under Viralo’s Terms, a designated Grievance Officer (Ananya Singhal) is required to acknowledge complaints within 24 hours and resolve them within 15 days.
Use the internal grievance route first (see Viralo policy) and retain records of all communications if you escalate externally.
Customer experiences
Positive feedback
- App listings exist on Play Store and App Store and the service is operated by a registered Indian company (Azalp Technologies Private Limited).
- Some trust-evaluator sites show a relatively high domain trust score for viralo.com, indicating it is not inherently fraudulent.
Common complaints
- Auto-pay subscriptions reported to trigger after free trials (example: trial then ₹2 deduction then recurring ₹499 charges reported).
- Users report poor responsiveness from customer support and call disconnections after long holds.
- Technical problems like login failures, blank screens, social-login issues and OTP delays are reported.
- Creators report content rejections, KYC delays and payout processing problems in some cases.
Documentation checklist
What to collect before contacting support
- Screenshot of the charge on your bank/UPI/card statement showing date, amount and merchant name.
- Screenshot of your Viralo subscription page/account screen showing active subscription or cancellation status.
- Transaction ID, order ID or App Store purchase receipt email, and the exact transaction date and time.
What to include in your refund/complaint request
- A clear description of the issue (unauthorised charge, duplicate charge, technical failure) and the remedial action requested.
- Your Viralo account email/phone, device details, and any correspondence with Viralo support.
- Send supporting documents to support@rigi.club and keep copies for escalation if required.
Common mistakes
Assuming uninstall = cancel
Uninstalling the app does not cancel a subscription. You must cancel auto-renewal in the app or through the app store.
Failing to cancel at least 24 hours before renewal can result in an unexpected charge.
Expecting automatic refunds
Believing there’s an automatic 14-day cooling-off refund or assuming refunds are routine is a common error.
Refunds are limited to billing or technical errors and must be requested promptly (within 3 days for billing issues).
Comparative recap
Quick comparison
| Aspect | Viralo | Typical expectation |
|---|---|---|
| Cancelability | Subscriptions cannot be cancelled retroactively; can disable auto-renewal | Most services allow stopping renewal; some allow pro-rata refunds (not Viralo) |
| Refunds | Non-refundable after activation except billing/technical errors (3-day claim window) | Many services offer limited refunds or trial guarantees; policies vary |
| Support responsiveness | Reports of slow or non-responsive support in user reviews | Expect timely support; escalations possible with formal grievance officer |
| Pricing (typical) | Weekly/Monthly ₹599, Quarterly ₹699 (Apple App Store India) | In-app prices vary by platform; always confirm at purchase |
After cancelling
Immediate steps
Save confirmation of cancellation and the date when access will end. Keep screenshots and email confirmations.
If you still see charges, contact support@rigi.club and your payment provider immediately.
Useful links
Address
Company address
Azalp Technologies Private Limited, 3rd and 4th Floor, Building 1084, 14th Main, 17th Cross Road, Sector 3, HSR Layout, Bengaluru, Karnataka 560102, India.
Grievance officer
Per the Terms of Service, the designated Grievance Officer is Ananya Singhal. For policy details see the Terms of Service link above.