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I hereby notify you of my decision to terminate the contract relating to the Westlaw service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Westlaw: Easy Method
What is Westlaw
Overview
Westlaw is a subscription legal research platform that provides access to case law, statutes, commentary and practice materials for legal professionals.
It is delivered as an online/hosted software service (SaaS) and is typically sold under contract to firms, institutions and individual subscribers.
Key features
Westlaw includes search, citator services, editorial analysis and organised document views to support legal research workflows.
Access and features vary by plan and by the contractual agreement between the customer and Thomson Reuters.
How to cancel Westlaw
Online cancellation via support
- Check your contract for cancellation terms, notice periods and any auto-renew clauses before you begin.
- Request cancellation through customer support using phone or an online form where offered; template guidance is available in the linked resource below.
- When you contact support, ask for written confirmation of the cancellation and the effective termination date.
App Store and platform-specific cancellations
- If you subscribed through the Apple App Store or Google Play, follow the platform’s cancellation process for subscriptions.
- Platform subscriptions are managed by the store; the publisher’s support may not be able to cancel or refund those charges directly.
For an example cancellation letter and step guidance, see this resource: Cancel Westlaw (example).
What happens when you cancel
Access after cancellation
Access may end immediately or continue until the end of your paid term depending on your contract terms.
Export any research, documents or user data you need before access ends.
Billing and confirmation
- Cancellation requests are reviewed against contractual provisions and may require confirmation from Thomson Reuters.
- Always obtain written confirmation of cancellation and any final billing adjustments.
Will I get a refund?
General refund policy
Refunds are generally not available for online/hosted software products such as Westlaw or ProView eBooks.
Subscription and SaaS sales are commonly non-refundable unless stated otherwise in the contract.
Exceptions and print returns
- Printed products may be eligible for return if received within 45 days of ship date; returns outside that window are typically not accepted.
- Certain bundled programs or special offers are non-refundable and cannot be cancelled separately.
For the publisher’s return and ineligible-returns details, see: Thomson Reuters return policy.
Westlaw plans and pricing
Pricing availability
Public pricing in INR for Westlaw India is not publicly listed.
Pricing is typically determined through direct contact with Thomson Reuters and can vary by organisation.
How to get a price
Contact Thomson Reuters sales or your account manager to request a quote tailored to your needs and user count.
| Plan | (Period) | Price (INR) |
|---|---|---|
| Westlaw (India) | Contact for pricing | Contact for pricing |
Your consumer rights in India
Contract and statutory rights
Your rights are primarily determined by the contract you signed with the supplier.
General cooling-off or statutory 14-day refund provisions do not typically apply to enterprise SaaS subscriptions like Westlaw.
Practical steps and escalation
- Keep written records of all cancellation requests and confirmations.
- If you are billed after a valid cancellation, present proof of your cancellation to customer support and escalate if unresolved.
- Unresolved billing disputes may be referred to consumer protection authorities in India.
See sample guidance for cancellation and dispute steps here: Cancellation guidance.
Customer experiences
Positive feedback
- Users often praise Westlaw for an intuitive interface and powerful search capabilities that speed up legal research.
- Many report that the organised case details and editorial content improve research efficiency.
Negative feedback
- Some users find Westlaw expensive, which can be a barrier for smaller firms or solo practitioners.
- There are reports of unexpected charges for items outside plan scope and of frustrating cancellation or auto-renewal experiences.
For user reviews and discussions, see: Westlaw reviews (G2) and a discussion example: Reddit discussion.
Documentation checklist
Before you cancel
- Export or save any research, documents, annotations and account data you need.
- Review the contract for notice periods, renewal clauses and any early-termination fees.
When requesting cancellation
- Have your account number, contract reference and payment records ready.
- Request written confirmation of cancellation and the effective date; save all communications.
Common mistakes
Assuming immediate refunds
Many customers assume subscriptions are refundable; for SaaS offerings this is usually not the case.
Always check the contract and the supplier’s return policy before cancelling to avoid surprise expectations.
Missing auto-renewal clauses
Not checking for auto-renewal or failing to provide notice within the required window can result in unexpected charges.
Set calendar reminders for renewal dates and cancellation notice deadlines well in advance.
Comparative recap
Overview comparison
The table below summarises key differences you may experience when comparing Westlaw to typical legal-research alternatives.
| Comparison area | Westlaw | Typical alternative / notes |
|---|---|---|
| Access model | Subscription SaaS with contract terms | Other providers may offer pay-per-use or lower-tier subscriptions |
| Refunds | Generally non-refundable for online products | Print purchases sometimes returnable within 45 days |
| Pricing transparency | Price by quote; not publicly listed | Some competitors list public pricing or basic plans |
| Support & cancellations | Handled via customer support and subject to contract review | Platform-sourced subscriptions (App Store/Play) follow store rules |
After cancelling
Export your data
- Immediately export saved searches, documents, annotations and user lists you will need after access ends.
- Confirm you received written cancellation confirmation and the termination date.
Disputes and next steps
- If billed after cancellation, contact support with proof and request correction.
- If unresolved, consider formal escalation to consumer protection authorities in India.
Helpful references: Cancellation template & guidance and Thomson Reuters returns policy.
Address
Thomson Reuters India office
2nd Floor, Lotus Tower, Community Centre, New Friends Colony, New Delhi, Delhi 110025, India
Support contact suggestion
When contacting support, use your account details and contract reference and request written confirmation of any cancellation or billing resolution.