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I hereby notify you of my decision to terminate the contract relating to the Wix service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Avertissement important concernant les limites du service
Dans un souci de transparence et de prévention, il est essentiel de rappeler les limites inhérentes à tout service d'envoi dématérialisé, même lorsqu'il est horodaté, tracé et certifié. Les garanties portent sur l'envoi et la preuve technique, mais jamais sur le comportement, la diligence ou les décisions du destinataire.
Attention, Postclic ne peut pas :
- garantir que le destinataire reçoive, ouvre ou prenne connaissance de votre e-courrier.
- garantir que le destinataire traite, accepte ou exécute votre demande.
- garantir l'exactitude ou la complétude du contenu rédigé par l'utilisateur.
- garantir la validité d'une adresse erronée ou non mise à jour.
- empêcher une contestation du destinataire sur la portée juridique du courrier.
Cancellation Wix: Easy Method
What is Wix
Overview
Wix is a cloud-based website builder and SaaS platform that lets users create websites, online stores, and web apps using templates and drag-and-drop tools.
Who uses it
Individuals, small businesses, designers and agencies use Wix for hosting, site management, and add-on services such as domains, advertising credits, and AI tools.
How to cancel Wix
Cancel a Premium site or Studio plan (web)
- Sign in to your Wix account and go to Premium Subscriptions (or Subscriptions / Billing & Payments).
- Click More Actions next to the plan you want to cancel.
- Select Cancel Plan / Cancel App / Cancel Mobile App Premium and follow the on-screen prompts.
- For full step details see the official guide: Canceling a Wix Premium Plan.
Cancel mobile app or app-market purchases
- Mobile App Premium is managed in your Wix account and should be cancelled from the web (see steps above).
- App Market subscriptions are usually managed through Wix; refunds and cancellations follow app-specific rules.
- For mobile-app refund details see: Mobile App Premium refund policy.
What happens when you cancel
Access and service period
If you cancel a site Premium or Studio plan it remains active until the end of the current billing period (monthly or yearly).
Cancelling prevents auto-renewal but does not usually terminate access immediately unless specified.
Data, apps and domains
Content and site data remain in your Wix account; cancelling a plan does not automatically delete your site or content.
Domain purchases are treated separately - you can turn off auto-renew but domain refunds are discretionary. See the domain refund policy: Domain refund policy.
Will I get a refund?
Standard refund windows
- Site Premium / Studio plans: 14-day money-back guarantee on new (initial) purchases only; cancelled within 14 days = full refund.
- Mobile App Premium: 30-day refund window from initial purchase; trial cancellations within 72 hours may be processed differently.
- Wixel AI plans: 14-day money-back guarantee on initial monthly or yearly purchases.
Exceptions and processing
- Renewals and upgrades are generally not refundable under Wix policy.
- Domains: no standard 14-day guarantee - refunds only at Wix’s discretion.
- Google Ads with Wix: refunds are available within 14 days on initial purchase if unused and campaign paused.
- Refunds are returned to the original payment method and may take up to about 45 business days to appear.
- More details: Canceling a Wix Premium Plan, Wixel refund policy, Mobile App refund policy.
Wix plans and pricing
Pricing overview
Wix offers multiple plan families (site Premium, Business & eCommerce, Studio, Wixel AI, Mobile App Premium).
Specific price points vary by region, promotions and billing period. Contact Wix sales or check your account for exact pricing.
Contact for exact prices
If you need current prices for India, sign in to your Wix account or contact Wix support for location-specific rates.
| Plan | Price | 期間 |
|---|---|---|
| Website Premium (Site) | Contact for pricing | Monthly / Yearly |
| Business & eCommerce | Contact for pricing | Monthly / Yearly |
| Studio (Agency) | Contact for pricing | Monthly / Yearly |
| Wixel AI | Contact for pricing | Monthly / Yearly |
| Mobile App Premium | Contact for pricing | Monthly / Yearly |
Your consumer rights in India
Key legal protection
Under the Consumer Protection Act, 2019, Indian consumers have protections against unfair trade practices and misleading claims in digital services.
Practical steps if Wix doesn't follow policy
- Keep evidence (receipts, cancellation records, chat transcripts) and request an official refund decision from Wix support.
- If Wix refuses a valid refund under its own published windows, you may escalate to local consumer forums or seek remedies under the Consumer Protection Act.
Customer experiences
Positive reports
- Some users report successful refunds by persistently contacting Wix chat or escalating via social channels.
- Example discussions mention refunds processed when pursued promptly within the refund window.
Negative reports
- Common complaints include unexpected charges after cancellation, difficulty finding the cancellation UI, slow refunds, and denials.
- User threads with examples: reddit: refund success report, reddit: charge/dispute complaints.
Documentation checklist
Before contacting support
- Order confirmation or receipt showing plan name and purchase date.
- Transaction ID and payment method (card, PayPal, bank).
- Screenshot of the plan in your Wix account and the cancellation screen.
When escalating
- Chat transcripts or email correspondence with Wix support.
- Bank or card statements showing the charge (if disputing with your bank).
- Dates showing cancellation and renewal attempts to prove timing within refund windows.
Common mistakes
Assuming immediate service loss
Many users expect services to stop immediately after cancellation; Wix typically keeps the plan active until the billing period ends.
Do not assume access is removed the moment you cancel; verify your account status.
Wrong cancellation channel
Users sometimes try to cancel through the App Store or Google Play when the Mobile App Premium is managed in the Wix account.
Always cancel the subscription from your Wix account first and confirm the cancellation receipt.
Missing evidence
Failing to keep receipts, timestamps or chat logs makes refunds and disputes harder to resolve.
Always save confirmation emails and screenshots when cancelling or requesting refunds.
Comparative recap
Quick comparison table
| Service | Cancel via | Refund window | Notes |
|---|---|---|---|
| Site Premium / Studio | Wix account (Premium Subscriptions) | 14 days (initial purchase) | Plan active until period end; renewals usually non-refundable. Details |
| Mobile App Premium | Wix account (manage subscription) | 30 days (initial purchase) | Managed in Wix account; check mobile-app refund rules. Details |
| Wixel AI | Wix account | 14 days (initial purchase) | Credits removed immediately on cancellation; refunds to original method. Details |
| Domains | Wix account (Domains section) | Discretionary | No standard 14-day guarantee; refunds at Wix’s discretion. Details |
| Google Ads with Wix | Wix account / Ads section | 14 days (initial purchase) | Refunds possible if unused and campaign paused. Details |
| App Market apps | Wix account / App Market | Generally non-refundable | Refunds only at Wix’s discretion if app malfunctions. App Market terms |
After cancelling
Confirm and follow up
Save the cancellation confirmation and check your billing page to ensure auto-renewal is disabled.
If a charge still appears, contact Wix support immediately and keep documentation for escalation.
Helpful official links
- Canceling a Wix Premium Plan
- Mobile App refund policy
- Wixel refund policy
- Domain refund policy
- Google Ads refund policy
- Wix App Market terms
Address
Wix Com India Pvt Ltd (registered headquarters)
1504, 15th Floor, Eros Corporate Tower, Nehru Place, New Delhi, Delhi 110019, India.
Notes on contacting by mail
Wix does not publish a separate postal address exclusively for cancellations; use the Wix support channels in your account for cancellation and refund requests.