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I hereby notify you of my decision to terminate the contract relating to the Zendrop service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Zendrop: Easy Method
What is Zendrop
Overview
Zendrop is a dropshipping SaaS platform that helps e-commerce sellers source products, automate order fulfillment, and manage inventory. It integrates with stores (notably Shopify) to streamline listing and shipping workflows.
Core features
Key capabilities include product sourcing, automated order processing, and store integrations. Zendrop offers both a Free Plan and paid subscription options billed in USD, with usage-based flows for some Shopify users.
How to cancel Zendrop
Direct cancellation via Zendrop web (non-Shopify billing)
- Log in to your Zendrop account and go to the Billing section.
- Click the pencil/edit icon next to your current plan.
- Select "Downgrade to Free Plan" to cancel your paid subscription.
- Reference: Zendrop help: Cancel subscription.
Cancelation for Shopify users (Usage-Based Billing) and unlinking
- If billed via the Shopify App Store, go to Shopify admin → Settings → Apps and sales channels, locate Zendrop, and uninstall the app to stop future Shopify charges.
- Alternatively, in the Zendrop dashboard go to My Products and unlink all products (including under Store Listings & Sourcing). Once zero products are linked, the account automatically downgrades to the Free Plan.
- Reference: Zendrop help: Cancel subscription.
What happens when you cancel
Access and features
When you cancel a paid plan, your account reverts to the Free Plan immediately or at the end of the current billing cycle depending on the method used. Paid plan features are removed per Zendrop's downgrade process.
Billing and renewal
Billing stops for future cycles after cancellation, but charges for the current billing cycle remain. If you used Shopify app billing, uninstalling the app stops future app charges but does not automatically reverse existing Shopify invoices.
Will I get a refund?
Subscription charge refunds
Subscription refunds are eligible only if requested within five calendar days of the charge. Refund processing typically takes about 5 - 10 business days to return funds to the original payment method.
Reference: Zendrop help: Subscription refunds.
Order-related refunds and credits
- Refunds or replacements for physical orders are considered only when Zendrop is at fault (missing, damaged, incorrect items, or delivery failure).
- Specific evidence and timelines apply (e.g., damaged items reported with photo/video within 30 days; order paid within 90 days prior to request; long-delay windows vary by country).
- Promotional credits are non-refundable. Manual top-up credits (e.g., PayPal) may be refundable within 180 days on a case-by-case basis.
- Reference: Zendrop help: Refund, replacement and return policy.
Zendrop plans and pricing
Pricing availability
Zendrop's public pricing is listed in USD; there is no India-specific INR pricing published on official pages. Final INR amounts depend on your bank or payment processor's currency conversion.
How to check exact charge
To see exact billing amounts from India, sign up and view the billing in your account or check your card/bank statement for the converted amount.
| Plan | Price (USD) | Notes |
|---|---|---|
| Free Plan | Contact for pricing | Free-tier available; see account billing for details. |
| Paid Plans (Standard/Premium) | Contact for pricing | Plans are priced in USD. Exact INR conversion depends on your payment processor. |
| Usage-Based (Shopify App Store) | Contact for pricing | App charges appear via Shopify invoices; uninstall the app to stop future charges. |
Your consumer rights in India
Relevant protections
Indian consumers are protected under the Consumer Protection Act and E-Commerce Rules (2020), which require clear cancellation and refund terms, and remedies for defective or undelivered goods.
These laws allow complaints for unfair billing, unauthorized charges, and failures in delivery or product quality.
Practical steps if your rights are affected
- Document all communications, invoices, and evidence of damage or non-delivery promptly.
- If Zendrop support does not resolve the issue, consider filing a grievance under the Consumer Protection Act (2019) or approaching your local consumer commission.
Customer experiences
Positive feedback
- Many users praise Zendrop's responsive customer support and helpful agents who resolve issues quickly.
- Reviewers also highlight ease of use and smooth Shopify integration, useful for dropshipping newcomers.
- Examples and reviews: Trustpilot: Zendrop reviews.
Negative feedback
- Complaints include unauthorized or repeated charges after cancellation and frustration with the limited 5-day refund window.
- Other issues reported are sourcing/fulfillment problems, delayed or incorrect deliveries, and occasional poor support experiences.
- Representative reporting: Trustpilot: Ireland reviews.
Documentation checklist
What to collect before contacting support
- Account email, order numbers, and billing transaction IDs.
- Screenshots of charges, invoices, and subscription settings.
- Photos or videos of damaged/incorrect items (timestamped) and proof of non-delivery.
- Dates of messages and copies of correspondence with Zendrop or Shopify support.
Why documentation helps
Well-organized evidence speeds up Zendrop support review and strengthens any consumer complaint you may file later. Keep originals and backups for at least 6 months.
Common mistakes
Assuming uninstalling app always refunds past charges
Uninstalling the Zendrop app from Shopify stops future app charges but does not automatically refund or remove existing Shopify invoices. Users must follow refund procedures for past invoices.
Missing the 5-day subscription refund window
Many users assume refunds are available later; Zendrop's policy restricts subscription refunds to five days from the charge. Missing this window often prevents subscription refunds.
Not unlinking products when using usage-based billing
If you rely on Zendrop's product links for billing counts, failing to unlink products can keep your account billed at the highest linked-product tier. Ensure all products are unlinked to trigger automatic downgrade.
Comparative recap
At-a-glance comparison
| Aspect | Direct Zendrop Web | Shopify App Store (Usage-Based) |
|---|---|---|
| How to cancel | Downgrade to Free Plan in Billing settings | Uninstall Zendrop app from Shopify admin |
| Refunds | Subscription refunds: request within 5 days | Shopify invoices remain; refund eligibility handled per Zendrop policy |
| Auto-downgrade option | No products linked → auto-downgrade | Uninstall stops future billing but must address pending invoices separately |
| Recommended first action | Use Billing → Downgrade to Free Plan and document confirmation | Uninstall app and unlink products; keep Shopify invoice records |
After cancelling
Immediate checks
- Confirm your plan shows as Free in Zendrop Billing and save a screenshot.
- Monitor your bank/credit-card or Shopify invoices for any unexpected charges.
Next steps if problems persist
- Contact Zendrop support with your documentation and ask for a written confirmation of cancellation.
- If the issue is a subscription refund, refer to: Zendrop subscription refund.
- For order refunds or replacements, see: Zendrop refund & replacement policy.
- For cancellation and billing questions, see: Zendrop cancel help.
Address
Registered office
Zendrop Limited (UK) - Office 11622, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA.
Notes on contacting
Official support channels and help articles are the recommended first steps for billing and refund requests. Keep postal address for formal notices if required.