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I hereby notify you of my decision to terminate the contract relating to the Itv Hub service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Itv Hub: Easy Method
What is Itv Hub
Overview
Itv Hub is a video-on-demand and live-streaming service from ITV that offers free, ad-supported viewing and an optional paid tier for an ad-free experience and extras.
The service includes live ITV channels and a library of shows and films; the paid tier is often referred to as ITVX Premium or Itv Hub+ in older references.
Availability
Itv Hub / ITVX is primarily aimed at UK audiences, and there is no official Indian-specific pricing or local app store storefront published by ITV.
If you subscribed via a mobile app store (Apple/Google) you must manage that subscription through the relevant store rather than directly through ITV.
How to cancel Itv Hub
Cancel via the web (ITV website)
- Go to ITV Help: cancellation.
- Sign in at itv.com, open Manage Account > Your plan > Cancel subscription.
- Follow the on-screen prompts to confirm cancellation; note the date your access will end.
Cancel via mobile app stores and other platforms
- App Store (Apple iOS): You cannot cancel via ITV. Cancel in your Apple ID subscription management (Settings > your name > Subscriptions).
- Google Play (Android): Cancel in Google Play > Payments & subscriptions > Subscriptions > ITV/ITVX.
- Other platforms (Amazon Fire, Prime Video Channel, Roku): Cancel through the platform’s subscription or channel management screen.
- If you need guidance, see a third-party step guide: Postclic cancellation guide.
What happens when you cancel
Access after cancellation
When you cancel, your paid access typically remains until the end of the current billing period.
After the billing period ends, you will lose premium features such as ad-free playback and downloads.
Account and data
Your ITV account (email, watch history, preferences) usually remains active for the free service unless you request deletion.
If you want data removed, contact ITV support via the official help page linked below and request account deletion per their policies.
Will I get a refund?
Standard refund rules
- Web signups: A 14-day cooling-off period applies for a full refund only if you have not started watching paid content.
- If you use paid content within the 14 days, ITV generally will not issue a full refund for the subscription period.
App store and exceptional refunds
- App Store / Google Play purchases: Refunds are handled by Apple or Google under their refund policies; ITV cannot process these refunds.
- Technical faults: ITV may, at its discretion, issue refunds (commonly within 14 days) for service failures or technical issues affecting access.
Itv Hub plans and pricing
Pricing summary
No official Indian pricing for ITVX / Itv Hub premium is published by ITV.
If you need exact local pricing, check your app store or contact ITV via the official help page.
Contact for accurate price
| Plan | Price | Period | Features |
|---|---|---|---|
| ITVX Premium (contact) | Contact for pricing | Contact for pricing | Ad-free playback, downloads, extras (confirm on sign-up) |
Your consumer rights in India
Jurisdiction note
ITV’s standard 14-day cooling-off rights are based on UK consumer law and apply to direct web purchases from ITV in the UK.
Those UK rights may not automatically extend to purchases or consumers in India; local consumer protection rules will govern Indian transactions.
Practical steps for Indian consumers
- If you subscribed via Apple/Google, use their refund processes first (they handle billing and refunds for in-app purchases).
- If you paid via a card and believe a refund is due, contact your bank or card issuer to discuss chargeback or dispute options.
- Keep records (receipts, screenshots, correspondence) when raising complaints with platforms, banks, or consumer forums in India.
Customer experiences
Positive feedback
Some users report smooth experiences with premium value and prompt refunds when double-charged.
These positive reports are fewer but present in public reviews and consumer sites.
Negative feedback
- Frequent complaints include app instability (glitches, crashes, buffering) and missing playback controls.
- Users also cite excessive or long ad breaks on the free tier and slow or unreliable customer-service refund handling.
For user reviews, see public review pages such as Trustpilot.
Documentation checklist
Account & purchase details
- Account email and username used for the subscription.
- Order ID, receipt, or app store subscription ID (if available).
- Date of subscription and date of attempted cancellation.
Supporting evidence
- Screenshots of billing statements or in-app subscription screens.
- Any error messages, buffering timestamps, or logs showing technical faults.
- Copies of correspondence with ITV, Apple, Google, or platform support.
Common mistakes
Canceling in the wrong place
Many users try to cancel on the ITV website when their subscription was made through Apple or Google.
If you subscribed via a store, cancel in that store; otherwise the subscription will continue and renew.
Expecting automatic refunds
Assuming a refund will be issued automatically is a common error - refunds depend on how and where you purchased and on usage.
For app-store purchases, contact Apple or Google; for web purchases, follow ITV’s 14-day conditions and raise a support request if needed.
Comparative recap
Quick comparison
| Method | Where to cancel | Who handles refunds |
|---|---|---|
| Web (itv.com) | itv.com > Manage Account > Your plan > Cancel | ITV (14-day cooling-off if unused; discretionary technical refunds) |
| Apple App Store | Apple ID > Subscriptions (iOS Settings) | Apple handles refunds; ITV cannot refund purchases made through Apple |
| Google Play | Google Play > Subscriptions | Google handles refunds; ITV cannot refund purchases made through Google |
| Other platforms (Roku, Amazon) | Platform/channel subscription management | Platform operator handles refunds and cancellations |
After cancelling
Immediate checks
- Verify cancellation confirmation email or screen message and note the access end date.
- Check your next billing statement to ensure charges have stopped after the final period.
Further help and links
If you need official guidance on cancelling or refunds, start with ITV’s help article: How do I cancel my ITVX Premium subscription?
For an independent step-by-step guide to cancellation, see: Postclic: Cancel ITV Hub
Address
ITV contact address
ITV Consumer Limited, Viewer Services, Gas Street, Birmingham B1 2JT, United Kingdom.
Local availability note
There is no official Indian mailing address published for ITV customer cancellations; use the online help links or the platform you subscribed through for support.