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Cancel JIOCINEMA
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Cancellation service #1 in India
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Jiocinema service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Jiocinema: Easy Method
What is Jiocinema
Service overview
Jiocinema is an on-demand streaming service offering movies, TV shows and web series across languages for users in India. It operates on a subscription model with mobile, web and smart TV access.
How it is provided
Jiocinema is available as a standalone app and via website access, and is also bundled with certain Jio plans. Subscription billing may be handled directly or via platforms (Apple, Google) or JioAutoPay.
How to cancel Jiocinema
Cancel from the JioCinema app (direct subscription)
- Open the JioCinema app and go to Profile.
- Tap Help & Settings → Subscription & Devices → Manage Subscription → Cancel Subscription.
- Confirm cancellation; you keep access until the end of the current billing period.
Cancel from the website, app stores or JioAutoPay
- Website: Login at jiocinema.com → My Space/Profile → Help & Settings → Subscription & Devices → Cancel Subscription, then confirm.
- iOS App Store: On your iPhone/iPad go to Settings → Your name → Subscriptions → JioCinema → Cancel Subscription. Refunds handled by Apple.
- Google Play (Android): Open Play Store → Profile → Payments & Subscriptions → Subscriptions → JioCinema → Cancel Subscription. Refunds handled by Google.
- JioAutoPay: Open MyJio app → Menu → JioPay → JioAutoPay and cancel the linked payment to stop future auto-debits.
What happens when you cancel
Access after cancellation
After cancelling a paid subscription you retain access to JioCinema until the end of the current billing cycle. Content and downloads remain available during that period.
Account, renewal and data
Cancellation stops automatic renewal; it does not delete your JioCinema account or viewing history. Your profile and preferences typically remain unless you separately delete the account.
Will I get a refund?
Standard refund policy
JioCinema generally does not provide pro‑rata or mid‑cycle refunds. Cancelling prevents future charges but does not refund the unused portion of the current billing period.
Exceptions and platform refunds
- Refunds may be granted in exceptional cases (technical access failures, duplicate or unauthorized charges) subject to review and documentation.
- If you subscribed via Apple or Google, refund requests must be raised with the respective platform; their policies apply.
- Refer to JioCinema terms for scenarios where Reliance may provide refunds if they terminate the license without cause: Jio EULA.
Jiocinema plans and pricing
Current plans (summary)
Below are the plan names and the most recently verified prices. Note: the introductory annual plan was later removed; monthly plans remain available.
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Individual Monthly | ₹29.00 | Monthly | Ad‑free streaming, up to 4K, offline download, single device |
| Family Monthly | ₹89.00 | Monthly | Ad‑free streaming, up to 4K, offline download, up to 4 devices |
| Individual Annual (introductory) | ₹299.00 | Annual | Introductory first‑year price; renewal was later set higher and annual offering removed |
Your consumer rights in India
General consumer protections
Under Indian consumer protection norms, consumers are entitled to services delivered with reasonable quality and are protected against unfair trade practices.
Recommended actions for disputes
- Raise the issue first with JioCinema support and collect all correspondence and receipts.
- For unauthorized auto‑debits use the Banking Ombudsman or your bank's grievance process to dispute mandates.
- If unresolved, file a complaint with the National Consumer Helpline or approach consumer courts under the Consumer Protection Act, 2019.
Customer experiences
Positive feedback
Some users praise JioCinema for its affordability and the breadth of content available at low monthly cost.
Negative feedback
- Reports of UI/UX issues: navigation, app lag, and smart TV instability.
- Streaming quality complaints: downgraded resolution, buffering and playback errors on stable connections.
- Auto‑pay or cancellation problems: users report difficulties stopping renewals and issues with customer support.
Documentation checklist
What to collect before you cancel
- Subscription confirmation or order ID (app or website).
- Payment receipts or bank/credit card statements showing the charge.
- Screenshots of subscription settings and cancellation confirmation.
- App store receipt if subscribed via Apple or Google Play.
What to include in a refund/dispute
- Detailed timestamped evidence of playback issues or errors.
- Any support reference numbers and correspondence with JioCinema or platform support.
- Bank statements for auto‑debit disputes and mandate cancellation proof if applicable.
Common mistakes
Cancelling the wrong place
Many users cancel inside the app but forget to stop payment via the store or JioAutoPay, which can result in continued charges.
Expecting pro‑rata refunds and not collecting evidence
Assuming a mid‑cycle refund is automatic is a common mistake; JioCinema usually does not issue pro‑rata refunds.
If you seek an exception, provide clear documentation (receipts, screenshots, support chat logs) to improve chances of a successful claim.
Comparative recap
How cancellations differ by channel
The table below compares cancellation steps, refund responsibility and ease of stopping future charges across channels.
| Channel | How to cancel | Refund responsibility | Ease of stopping future charges |
|---|---|---|---|
| JioCinema app / website | Profile → Help & Settings → Subscription & Devices → Cancel Subscription | Jiocinema (no pro‑rata normally) | High (direct control) |
| Apple App Store (iOS) | Settings → Your name → Subscriptions → JioCinema → Cancel | Apple handles refunds | Medium (must update Apple subscription) |
| Google Play (Android) | Play Store → Profile → Payments & Subscriptions → Subscriptions → JioCinema → Cancel | Google handles refunds | Medium (must update Google subscription) |
| JioAutoPay | MyJio → Menu → JioPay → JioAutoPay → cancel mandate | Bank/Jio mandate disputes possible | Variable (may need bank/issuer help) |
| Bundled with Jio Postpaid/JioFiber | Change/downgrade Jio plan via MyJio or contact support | Depends on your Jio plan terms | Low (cannot cancel standalone) |
After cancelling
Follow-up steps
- Keep cancellation confirmation and check that auto‑renewal is disabled in the billing source.
- Monitor bank or card statements for any unexpected charges over the next billing cycle.
Helpful links and escalation
- How to cancel guide: JioCinema cancellation steps.
- JioCinema EULA and terms: Jio EULA.
- Additional cancellation context and refund notes: PostClic summary.
Address
Corporate correspondence
Reliance Corporate Park, No.8 A Wing, 1st Floor, 5 TTC Industrial Area, Thane Belapur Road, Ghansoli, Navi Mumbai 400701, India.
When to use the postal address
Use the corporate address for formal grievances or legal correspondence if support channels do not resolve billing or refund disputes.