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Story Tv
12th floor, Digital broadcasting contents support center “Bitmaru”, 60 Taegeuk-ro, Ilsandong‑gu, Goyang
Gyeonggi Province , South Korea
REF/2025GRHS4
Cancellation Story TV: Easy Method
What is Story TV
Service overview
Story TV is a subscription streaming service offering short dramas, series and related video content targeted at mobile viewers in India.
The platform uses paid plans with trial offers and recurring billing tied to app stores or in‑app payments.
How subscriptions work
Subscriptions are usually billed through the store you used to subscribe (Apple App Store or Google Play) or via the app's in‑app payment system.
Uninstalling the app or deleting a profile does not automatically stop recurring charges; you must cancel the subscription explicitly.
How to cancel Story TV
Cancel via Apple App Store (iOS)
- Open Settings on your iPhone or iPad and tap your name (Apple ID).
- Go to Subscriptions, find Story TV and tap Cancel Subscription.
- Note: Deleting the app will not cancel the subscription. See official guidance: Storytel support - cancel subscription.
Cancel via Google Play (Android)
- Open the Google Play app → tap your profile → Payments & subscriptions → Subscriptions.
- Select Story TV from the list and tap Cancel subscription, then follow prompts.
- Make sure you receive confirmation from Google Play that the subscription is cancelled.
Cancel inside the Story TV app
- Open the Story TV app and go to your Profile or Account section.
- Look for "Premium Plan Settings" or "Cancel Plan" and follow the in‑app cancellation steps.
- If you cannot find the option, check the app store subscription list or contact support.
What happens when you cancel
Access after cancellation
If you cancel before the renewal date, you typically retain access for the remainder of the paid period.
Access ends when the current billing cycle expires; you will not be charged again after cancellation takes effect.
Data and account status
Cancelling a subscription does not necessarily delete your account or content history.
If you want account deletion, look for separate account or delete options in the app and confirm whether deletion affects future billing.
Will I get a refund?
Default refund policy
Story TV purchases and subscriptions are generally treated as final sale and non‑refundable except in limited circumstances.
Official reports and user accounts indicate refunds are rarely granted as a rule.
Exceptions and processing
- Refunds may be considered for duplicate charges, incorrect amounts, unauthorized activations, or technical errors.
- Approved refunds (if any) may take several business days to process; one source cites 7 - 10 business days.
- Sources discussing refund practices: click.in - refund guide, refundpolicy.org - refund notes.
Story TV plans and pricing
Available plans
The most commonly reported plans are a 3‑month and a 12‑month Premium plan as listed in app store information.
There have also been reports of a 3‑day trial for new users priced at ₹1, followed by auto‑renewal.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Premium Plan (3 months) | ₹599.00 | 3 months | Premium access to short drama content |
| Premium Plan (12 months) | ₹1,099.00 | 12 months | Premium access to short drama content |
Your consumer rights in India
Unauthorized charges and remedies
Under Indian consumer protections, you can dispute unauthorized or deceptive charges and seek redress from the merchant or payment provider.
Keep copies of transaction records and correspondence to support any claim.
Escalation options
- First contact Story TV and the store (Apple/Google) with transaction evidence.
- If unresolved, file complaints on consumer grievance platforms or approach Consumer Helpline/NCH or local consumer forum.
- Examples of customers raising grievances are available on public complaint boards: Voxya - grievance examples.
Customer experiences
Positive feedback
Some users rate the app positively for content and daily engagement, reporting enjoyment and good selection.
See user feedback on app stores for positive ratings: Indus Appstore reviews.
Negative feedback and common complaints
- Complaints reported include unexpected auto‑debits after a ₹1 trial and charges continuing despite cancellation attempts.
- Several users have reported difficulty obtaining refunds and delays or lack of response from support; examples are documented on consumer complaint sites: Voxya - unauthorized debit complaints.
Documentation checklist
Essential documents
- Screenshot of the subscription confirmation or receipt from Apple/Google or the app.
- Bank or card statement showing the charge (transaction ID and date).
- Email or app messages confirming trial, renewal or cancellation attempts.
Optional supporting items
- Screenshot of the app's account or "Premium Plan Settings" showing active subscription.
- Any communication with Story TV support and timestamps.
Common mistakes
Uninstalling instead of cancelling
Many users assume deleting the app stops billing. Uninstalling will not cancel subscriptions billed through Apple or Google.
Always check the store subscription list and cancel there if that is where you subscribed.
Missing the trial renewal
Trials priced at a nominal amount (for example ₹1 for 3 days) can auto‑renew to the regular plan (e.g., ₹599 for 3 months) if not cancelled before the trial ends.
Set a calendar reminder before trial expiry and verify cancellation through the billing platform.
Comparative recap
Quick comparison
The table below compares the main cancellation routes, ease, and refund likelihood to help you choose the right action.
Table summary
| Method | Where to cancel | Ease of cancellation | Refund likelihood |
|---|---|---|---|
| Apple App Store | Apple ID → Subscriptions | High - single place for all Apple subscriptions | Low - refunds handled by Apple/merchant case‑by‑case |
| Google Play | Google Play app → Subscriptions | High - direct in Google Play | Low - refunds handled by Google/merchant case‑by‑case |
| In‑app cancellation | Story TV app → Profile → Premium Plan Settings | Medium - depends on app UI availability | Low - company typically does not issue refunds except exceptions |
After cancelling
Confirm cancellation
- Keep the cancellation confirmation email or screenshot from Apple/Google or the app.
- Monitor your bank/card statement for at least one billing cycle to ensure no further charges occur.
Helpful links and next steps
- Official cancellation guidance (Storytel support page): Cancel your subscription
- Notes on refunds and how to request one: Story TV refund policy notes
- Practical refund advice and user reports: How to get a refund - click.in
- Consumer complaints examples (for escalation reference): Voxya complaint example
Address
Registered address (as listed)
12th floor, Digital broadcasting contents support center “Bitmaru”, 60 Taegeuk‑ro, Ilsandong‑gu, Goyang, Gyeonggi Province, South Korea.
Notes on contacting support
If you cannot resolve billing issues through app stores or in‑app support, keep documentation ready before escalating to consumer forums or official helplines.
Always use the store (Apple/Google) support channels first for subscription and refund disputes.
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Written by Krishna Bose
Regulatory watch · 5 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 5 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Story TV subscription via the Apple App Store, open Settings on your iPhone or iPad, tap your name (Apple ID), go to Subscriptions, find Story TV, and tap Cancel Subscription. Remember, deleting the app won't cancel your subscription.
To cancel your Story TV subscription on Android, open the Google Play app, tap your profile, go to Payments & subscriptions, select Subscriptions, find Story TV, and tap Cancel subscription. Ensure you receive confirmation from Google Play that the cancellation was successful.
Yes, you can cancel your Story TV subscription directly within the app. Open the Story TV app, go to your Profile or Account section, look for 'Premium Plan Settings' or 'Cancel Plan', and follow the in-app cancellation steps.
If you cancel your Story TV subscription before the renewal date, you will retain access for the remainder of the paid period. Access will end when the current billing cycle expires, and you will not be charged again after cancellation.
Typically, Story TV subscriptions are non-refundable unless there are exceptional circumstances such as duplicate charges or technical errors. If you believe you qualify for a refund, you can request it through the official support channels.