Cancellation Story TV: Easy Method

What is Story TV

Service overview

Story TV is a subscription streaming service offering short dramas, series and related video content targeted at mobile viewers in India.

The platform uses paid plans with trial offers and recurring billing tied to app stores or in‑app payments.

How subscriptions work

Subscriptions are usually billed through the store you used to subscribe (Apple App Store or Google Play) or via the app's in‑app payment system.

Uninstalling the app or deleting a profile does not automatically stop recurring charges; you must cancel the subscription explicitly.

How to cancel Story TV

Cancel via Apple App Store (iOS)

• Open Settings on your iPhone or iPad and tap your name (Apple ID).
• Go to Subscriptions, find Story TV and tap Cancel Subscription.
• Note: Deleting the app will not cancel the subscription. See official guidance: Storytel support - cancel subscription.

Cancel via Google Play (Android)

• Open the Google Play app → tap your profile → Payments & subscriptions → Subscriptions.
• Select Story TV from the list and tap Cancel subscription, then follow prompts.
• Make sure you receive confirmation from Google Play that the subscription is cancelled.

Cancel inside the Story TV app

• Open the Story TV app and go to your Profile or Account section.
• Look for "Premium Plan Settings" or "Cancel Plan" and follow the in‑app cancellation steps.
• If you cannot find the option, check the app store subscription list or contact support.

What happens when you cancel

Access after cancellation

If you cancel before the renewal date, you typically retain access for the remainder of the paid period.

Access ends when the current billing cycle expires; you will not be charged again after cancellation takes effect.

Data and account status

Cancelling a subscription does not necessarily delete your account or content history.

If you want account deletion, look for separate account or delete options in the app and confirm whether deletion affects future billing.

Will I get a refund?

Default refund policy

Story TV purchases and subscriptions are generally treated as final sale and non‑refundable except in limited circumstances.

Official reports and user accounts indicate refunds are rarely granted as a rule.

Exceptions and processing

• Refunds may be considered for duplicate charges, incorrect amounts, unauthorized activations, or technical errors.
• Approved refunds (if any) may take several business days to process; one source cites 7 - 10 business days.
• Sources discussing refund practices: click.in - refund guide, refundpolicy.org - refund notes.

Story TV plans and pricing

Available plans

The most commonly reported plans are a 3‑month and a 12‑month Premium plan as listed in app store information.

There have also been reports of a 3‑day trial for new users priced at ₹1, followed by auto‑renewal.

Pricing table

Your consumer rights in India

Unauthorized charges and remedies

Under Indian consumer protections, you can dispute unauthorized or deceptive charges and seek redress from the merchant or payment provider.

Keep copies of transaction records and correspondence to support any claim.

Escalation options

• First contact Story TV and the store (Apple/Google) with transaction evidence.
• If unresolved, file complaints on consumer grievance platforms or approach Consumer Helpline/NCH or local consumer forum.
• Examples of customers raising grievances are available on public complaint boards: Voxya - grievance examples.

Customer experiences

Positive feedback

Some users rate the app positively for content and daily engagement, reporting enjoyment and good selection.

See user feedback on app stores for positive ratings: Indus Appstore reviews.

Negative feedback and common complaints

• Complaints reported include unexpected auto‑debits after a ₹1 trial and charges continuing despite cancellation attempts.
• Several users have reported difficulty obtaining refunds and delays or lack of response from support; examples are documented on consumer complaint sites: Voxya - unauthorized debit complaints.

Documentation checklist

Essential documents

• Screenshot of the subscription confirmation or receipt from Apple/Google or the app.
• Bank or card statement showing the charge (transaction ID and date).
• Email or app messages confirming trial, renewal or cancellation attempts.

Optional supporting items

• Screenshot of the app's account or "Premium Plan Settings" showing active subscription.
• Any communication with Story TV support and timestamps.

Common mistakes

Uninstalling instead of cancelling

Many users assume deleting the app stops billing. Uninstalling will not cancel subscriptions billed through Apple or Google.

Always check the store subscription list and cancel there if that is where you subscribed.

Missing the trial renewal

Trials priced at a nominal amount (for example ₹1 for 3 days) can auto‑renew to the regular plan (e.g., ₹599 for 3 months) if not cancelled before the trial ends.

Set a calendar reminder before trial expiry and verify cancellation through the billing platform.

Comparative recap

Quick comparison

The table below compares the main cancellation routes, ease, and refund likelihood to help you choose the right action.

Table summary

After cancelling

Confirm cancellation

• Keep the cancellation confirmation email or screenshot from Apple/Google or the app.
• Monitor your bank/card statement for at least one billing cycle to ensure no further charges occur.

Helpful links and next steps

• Official cancellation guidance (Storytel support page): Cancel your subscription
• Notes on refunds and how to request one: Story TV refund policy notes
• Practical refund advice and user reports: How to get a refund - click.in
• Consumer complaints examples (for escalation reference): Voxya complaint example

Address

Registered address (as listed)

12th floor, Digital broadcasting contents support center “Bitmaru”, 60 Taegeuk‑ro, Ilsandong‑gu, Goyang, Gyeonggi Province, South Korea.

Notes on contacting support

If you cannot resolve billing issues through app stores or in‑app support, keep documentation ready before escalating to consumer forums or official helplines.

Always use the store (Apple/Google) support channels first for subscription and refund disputes.