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Cancel VIDIO
in 30 seconds only!
Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Vidio service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Vidio: Easy Method
What is Vidio
Service overview
Vidio is an Indonesian streaming service offering movies, TV shows and live sports, with both free and premium (Vidio Premier) content. Subscriptions are sold through Vidio's website and via app stores.
How it is commonly purchased
Users may subscribe directly on the Vidio website or buy a recurring subscription through Apple App Store (iOS) or Google Play Store (Android). Billing and cancellation paths depend on where the purchase was made.
How to cancel Vidio
Cancel via Apple App Store (iOS)
- Open your iPhone Settings → tap your name → Subscriptions → select Vidio → Cancel Subscription.
- Cancellation stops future renewals; access continues until the end of the current billing cycle.
Cancel via Google Play (Android)
- Open Google Play Store → Profile → Payments & subscriptions → Subscriptions → select Vidio → Cancel subscription.
- Vidio does not provide in-app cancellation for Google Play purchases; use Google Play subscription management.
Cancel via Vidio website (web purchases)
- Sign in to your Vidio account and check the account dashboard for subscription controls.
- If the dashboard does not allow cancellation, contact Vidio support via their help pages for assistance: Vidio support - Terms & help.
What happens when you cancel
Access after cancellation
If you cancel a subscription purchased via Apple App Store or Google Play, you will typically retain access until the end of the paid billing period.
Renewal and billing
Cancellation prevents future auto‑renewals but does not prorate or refund the current period. For web purchases, termination timing may depend on Vidio support’s response if dashboard cancellation is unavailable.
Account and data
Your account and viewing history usually remain unless you request account deletion. Follow Vidio support guidance for data or account removal requests.
Will I get a refund?
General refund policy
Vidio does not offer refunds for Vidio Premier purchases as a general rule. Replacements or exceptions are only at Vidio’s discretion and, if provided, must be of equivalent duration.
For the official Vidio terms, see: Vidio Premier terms.
App Store (iOS) refunds
- There are no refunds or credits for partial subscription periods; cancellation only stops future renewals.
- Apple handles refund requests for App Store purchases; use Apple’s support channels for refund requests.
Google Play refunds
- Refund requests for Google Play purchases must be made through Google Play’s official refund process.
- Vidio does not provide a separate refund route for subscriptions purchased via Google Play.
Vidio plans and pricing
Known add-on pricing (IndiHome)
| Plan | Price | Period | Features |
|---|---|---|---|
| Vidio Platinum (IndiHome add-on) | Rp 45,000/month | Monthly (monthly) | 1 month auto‑renewal; billed via IndiHome; excludes VAT |
| Vidio Platinum Extra (IndiHome add-on) | Rp 65,000/month | Monthly (monthly) | 1 month auto‑renewal; billed via IndiHome; excludes VAT |
| Vidio Ultimate (IndiHome add-on) | Rp 175,000/month | Monthly (monthly) | 1 month auto‑renewal; billed via IndiHome; excludes VAT |
Notes on pricing
These prices are for IndiHome add‑on packages in Indonesia. No direct Vidio subscription prices in Indian rupees via Vidio apps or the App Store were found.
If you subscribed in India, check your App Store / Google Play receipt or the Vidio account dashboard for the exact price you were charged.
Your consumer rights in India
Key takeaways
Purchases of Vidio Premier generally cannot be unilaterally refunded or cancelled by the user; any replacements are subject to Vidio approval.
Platform-specific rights
- Subscriptions bought through Apple App Store or Google Play must follow those platform’s cancellation and refund procedures.
- Refunds for partial billing periods are generally not provided for these subscriptions.
How to escalate
Keep receipts and transaction IDs when you contact Vidio or the payment provider. If you cannot resolve billing disputes, you may consider escalating to your bank or payment provider.
Customer experiences
Positive feedback
- Many users praise Vidio for wide live sports coverage and generally good streaming quality when services operate normally.
Negative feedback
- Common complaints include app crashes and buffering during high‑demand events, difficulties with automatic renewals and cancellation, and limited customer‑service responsiveness.
- Some users report unskippable ads on paid tiers and limited English subtitle availability.
Documentation checklist
What to gather before contacting support
- Account email or username linked to Vidio subscription.
- Purchase receipt or transaction ID from App Store, Google Play, bank or email.
- Dates of purchase and auto‑renewal charge(s).
- Screenshots showing the subscription in your account or the charged transaction.
Platform-specific items
- For Apple purchases: App Store receipt or screenshot of subscriptions in Apple ID settings.
- For Google purchases: Google Play order confirmation email or Play Store subscription page screenshot.
Common mistakes
Typical errors
Attempting to cancel a subscription inside the Vidio app when the subscription was billed through Apple or Google will not stop platform billing.
Not checking the correct place (Apple/Google) for subscription management often leads to unexpected renewals.
How to avoid them
Always verify the origin of the charge: App Store, Google Play, or Vidio web. Use the exact platform’s subscription menu to cancel.
Save receipts and set a calendar reminder a few days before the renewal date to cancel if you intend to stop the service.
Comparative recap
Quick platform comparison
| Platform | How to cancel | Refunds | Access after cancel |
|---|---|---|---|
| Apple App Store (iOS) | Cancel via Apple ID → Subscriptions | No refund for partial periods; Apple handles refund requests | Access until end of current billing cycle |
| Google Play (Android) | Cancel via Google Play → Subscriptions | Request refunds through Google Play refund process | Access until end of current billing cycle |
| Vidio website (web) | Cancel in account dashboard or contact Vidio support | Generally no refunds; replacements at Vidio discretion | Timing may depend on support action if dashboard lacks cancel option |
After cancelling
Verify billing
Check your payment method or bank statement to confirm that future renewals have stopped. Keep the cancellation confirmation or screenshot for records.
Contact support if needed
- If you need help or confirmation from Vidio, use the official support pages: Vidio support - Terms & help.
- For step‑by‑step cancellation summaries and community guidance, see: How to cancel Vidio (guide).
Address
Corporate address
SCTV Tower, 14th Floor, Senayan City, Jl. Asia Afrika Lot. 19, Jakarta 10270, Indonesia.
Correspondence tips
If sending written notices, include your account email, subscription details, transaction IDs and a clear request to cancel or resolve billing. Keep copies of all correspondence for records.