Cancellation Zee5: Easy Method

What is Zee5

Service overview

Zee5 is an Indian subscription streaming service offering TV shows, movies, originals and regional content across multiple languages. It provides ad-supported and ad-free plans, device limits, and occasional pay-per-view titles (ZEEPLEX).

Availability and platforms

Zee5 is available across Android, iOS and web platforms in India and some global markets. Subscriptions are managed either by ZEE5 directly (web) or by platform stores (Google Play, Apple App Store).

How to cancel Zee5

Android (Google Play / Zee5 App)

• Open the ZEE5 app.
• Tap Profile → My Subscriptions → Cancel Renewal or Manage Subscription.
• Confirm cancellation in the app. If subscribed via Google Play, follow Google Play subscription prompts to cancel.

iOS (App Store)

• Open iPhone/iPad Settings → tap your name → Subscriptions.
• Select ZEE5 from the list.
• Tap Cancel Subscription. Subscriptions managed by Apple must be cancelled in the App Store/Settings.

Web (ZEE5 website or web app)

• Sign in on the Zee5 website or web app.
• Go to Profile → My Subscriptions → Cancel Renewal.
• Confirm cancellation on the web interface.

Important notes

• Cancel using the same platform you used to subscribe (App Store, Google Play, or ZEE5 web) to stop auto-renewal.
• If you cancel on the wrong platform auto-renewal may continue and billing may persist.

What happens when you cancel

Access after cancellation

After you cancel, you typically retain access to paid content until the end of the current billing period. Cancellation stops auto-renewal but does not immediately remove access for the paid duration.

Renewal and billing

Auto-renewal will not occur after the current period ends once cancellation is confirmed on the correct platform. If cancellation is not performed through the original store, charges may continue.

Account and data

Cancelled subscriptions do not automatically delete your account or personal data. Deleting your account before a subscription expires can forfeit any refund rights.

Will I get a refund?

Subscription refunds

ZEE5 generally does not provide refunds for subscription payments after they are made, even if you cancel mid-period. Expect access to continue until the paid period ends without a refund for unused time.

ZEEPLEX (pay-per-view) and exceptions

ZEEPLEX rentals and pay-per-view purchases are non-refundable once purchased and cannot be converted to credit. This applies to single-view purchases.

Account deletion and refunds

If you delete your ZEE5 account before your subscription period ends, you forfeit any right to a refund for the unexpired period. Keep the account until the billing period finishes if you expect possible recourse.

Zee5 plans and pricing

Plans table

Notes on pricing

Prices above were sourced from recent listings and help summaries; actual amounts in the app or store may vary slightly or change over time.

Regional combos offer lower-cost access and device limits and feature differences between monthly and annual plans.

Your consumer rights in India

Summary of rights

Indian consumers have rights under the Consumer Protection Act to clear terms on auto-renewal, cancellation and refunds. Merchants should provide accurate subscription and billing information.

Escalation and remedies

If you face wrongful billing or inability to cancel, you can raise the issue with ZEE5 customer care and, if unresolved, escalate to consumer grievance forums or the appropriate regulatory authority.

Practical implications

Keep receipts, screenshots and timestamps of cancellation attempts. Persistent problems with auto-renewal or opaque billing may strengthen a consumer complaint.

Customer experiences

Positive feedback

Some users praise Zee5 for a strong content library and technically smooth playback comparable to other major platforms.

Negative feedback

Common complaints include repeated ads despite subscriptions, buffering, freezes, frequent log-outs, and difficulties cancelling auto-renewal.

Takeaway

Experience varies by device, plan and region. If you encounter issues, document them and follow the escalation steps outlined in this guide.

Documentation checklist

Before you cancel

• Subscription confirmation (receipt or order ID) from App Store, Google Play or ZEE5 web.
• Account email/phone and screenshots of the subscription page or billing history.

If you need to escalate

• Screenshots of cancellation attempts and any error messages.
• Bank or card statements showing charges and dates for claims or complaints.

Common mistakes

Cancelling on the wrong platform

A frequent error is cancelling on a different platform than the one used to subscribe. This may leave auto-renewal active and cause further charges.

Deleting account before subscription end

Some users delete their account expecting a refund. Deleting the account before the paid period ends can forfeit refund rights and complicate recovery of funds.

Assuming immediate refund

Assuming a pro-rata refund after cancelling is a common misunderstanding. ZEE5 generally does not refund for unused periods unless explicitly stated otherwise.

Comparative recap

Quick comparison

After cancelling

Check your subscription status

Verify cancellation by checking My Subscriptions in the ZEE5 app or web profile. Keep confirmation screenshots or emails until the billing cycle ends.

If billing continues

If charges continue after cancellation, contact your platform (Google Play, Apple) or ZEE5 support with documentation and request reversal per their policies.

Further help

Use the ZEE5 app or website Help/Support section to raise tickets or check FAQs. Keep all reference numbers for escalation.

Address

Registered office

ZEE Entertainment Enterprises Limited

18th Floor, A Wing, Marathon Futurex, N M Joshi Marg, Lower Parel, Mumbai 400013, India

Grievance redressal

You may send physical correspondence to the registered office above for formal complaints. Include proof of subscription, billing details and contact information.