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I hereby notify you of my decision to terminate the contract relating to the Zee5 service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Zee5: Easy Method
What is Zee5
Service overview
Zee5 is an Indian subscription streaming service offering TV shows, movies, originals and regional content across multiple languages. It provides ad-supported and ad-free plans, device limits, and occasional pay-per-view titles (ZEEPLEX).
Availability and platforms
Zee5 is available across Android, iOS and web platforms in India and some global markets. Subscriptions are managed either by ZEE5 directly (web) or by platform stores (Google Play, Apple App Store).
How to cancel Zee5
Android (Google Play / Zee5 App)
- Open the ZEE5 app.
- Tap Profile → My Subscriptions → Cancel Renewal or Manage Subscription.
- Confirm cancellation in the app. If subscribed via Google Play, follow Google Play subscription prompts to cancel.
iOS (App Store)
- Open iPhone/iPad Settings → tap your name → Subscriptions.
- Select ZEE5 from the list.
- Tap Cancel Subscription. Subscriptions managed by Apple must be cancelled in the App Store/Settings.
Web (ZEE5 website or web app)
- Sign in on the Zee5 website or web app.
- Go to Profile → My Subscriptions → Cancel Renewal.
- Confirm cancellation on the web interface.
Important notes
- Cancel using the same platform you used to subscribe (App Store, Google Play, or ZEE5 web) to stop auto-renewal.
- If you cancel on the wrong platform auto-renewal may continue and billing may persist.
What happens when you cancel
Access after cancellation
After you cancel, you typically retain access to paid content until the end of the current billing period. Cancellation stops auto-renewal but does not immediately remove access for the paid duration.
Renewal and billing
Auto-renewal will not occur after the current period ends once cancellation is confirmed on the correct platform. If cancellation is not performed through the original store, charges may continue.
Account and data
Cancelled subscriptions do not automatically delete your account or personal data. Deleting your account before a subscription expires can forfeit any refund rights.
Will I get a refund?
Subscription refunds
ZEE5 generally does not provide refunds for subscription payments after they are made, even if you cancel mid-period. Expect access to continue until the paid period ends without a refund for unused time.
ZEEPLEX (pay-per-view) and exceptions
ZEEPLEX rentals and pay-per-view purchases are non-refundable once purchased and cannot be converted to credit. This applies to single-view purchases.
Account deletion and refunds
If you delete your ZEE5 account before your subscription period ends, you forfeit any right to a refund for the unexpired period. Keep the account until the billing period finishes if you expect possible recourse.
Zee5 plans and pricing
Plans table
| Plan | Price | Period | Features |
|---|---|---|---|
| Premium (All Languages) | ₹299.00 | Monthly | All languages, UHD (2160p), Dolby Atmos, 2 devices, With Ads |
| Premium (All Languages) | ₹2,099.00 | Annual (12 Months) | All languages, UHD (2160p), Dolby Atmos, 4 devices, Ad-free |
| Hindi, Punjabi & Bhojpuri Combo | ₹199.00 | Monthly | Regional combo, UHD, Dolby Atmos, 2 devices, With Ads |
| Hindi, Punjabi & Bhojpuri Combo | ₹1,399.00 | Annual (12 Months) | Regional combo, UHD, Dolby Atmos, 4 devices, With Ads |
| Tamil / Telugu / Malayalam / Kannada / Marathi & Gujarati Combo / Bengali & Odia Combo | ₹99.00 | Monthly | Single regional pack, UHD, Dolby Atmos, 2 devices, With Ads |
| Tamil / Telugu / Malayalam / Kannada / Marathi & Gujarati Combo / Bengali & Odia Combo | ₹699.00 | Annual (12 Months) | Single regional pack, UHD, Dolby Atmos, 4 devices, With Ads |
| ZEE5 Premium 4K (via 2025 listings) | ₹1,199.00 | Annual | All languages, Ultra HD 4K, up to 4 devices, Ad-free |
| ZEE5 Monthly HD (via 2025 listings) | ₹199.00 | Monthly | All languages, Full HD, 2 devices, Ad-free |
Notes on pricing
Prices above were sourced from recent listings and help summaries; actual amounts in the app or store may vary slightly or change over time.
Regional combos offer lower-cost access and device limits and feature differences between monthly and annual plans.
Your consumer rights in India
Summary of rights
Indian consumers have rights under the Consumer Protection Act to clear terms on auto-renewal, cancellation and refunds. Merchants should provide accurate subscription and billing information.
Escalation and remedies
If you face wrongful billing or inability to cancel, you can raise the issue with ZEE5 customer care and, if unresolved, escalate to consumer grievance forums or the appropriate regulatory authority.
Practical implications
Keep receipts, screenshots and timestamps of cancellation attempts. Persistent problems with auto-renewal or opaque billing may strengthen a consumer complaint.
Customer experiences
Positive feedback
Some users praise Zee5 for a strong content library and technically smooth playback comparable to other major platforms.
Negative feedback
Common complaints include repeated ads despite subscriptions, buffering, freezes, frequent log-outs, and difficulties cancelling auto-renewal.
Takeaway
Experience varies by device, plan and region. If you encounter issues, document them and follow the escalation steps outlined in this guide.
Documentation checklist
Before you cancel
- Subscription confirmation (receipt or order ID) from App Store, Google Play or ZEE5 web.
- Account email/phone and screenshots of the subscription page or billing history.
If you need to escalate
- Screenshots of cancellation attempts and any error messages.
- Bank or card statements showing charges and dates for claims or complaints.
Common mistakes
Cancelling on the wrong platform
A frequent error is cancelling on a different platform than the one used to subscribe. This may leave auto-renewal active and cause further charges.
Deleting account before subscription end
Some users delete their account expecting a refund. Deleting the account before the paid period ends can forfeit refund rights and complicate recovery of funds.
Assuming immediate refund
Assuming a pro-rata refund after cancelling is a common misunderstanding. ZEE5 generally does not refund for unused periods unless explicitly stated otherwise.
Comparative recap
Quick comparison
| Item | How to cancel | Refund likelihood | Recommended action |
|---|---|---|---|
| Android (Google Play / Zee5 App) | Cancel in ZEE5 app or Google Play subscriptions | Unlikely | Cancel via app/store and keep proof |
| iOS (App Store) | Cancel via iPhone Settings → Subscriptions | Unlikely (managed by Apple) | Use App Store subscription page and retain receipt |
| Web (ZEE5 website) | Sign in → Profile → My Subscriptions → Cancel Renewal | Unlikely | Cancel on web and save confirmation screenshot |
| ZEEPLEX / rentals | Non-refundable after purchase | Not refundable | Avoid accidental purchases; check details before buying |
After cancelling
Check your subscription status
Verify cancellation by checking My Subscriptions in the ZEE5 app or web profile. Keep confirmation screenshots or emails until the billing cycle ends.
If billing continues
If charges continue after cancellation, contact your platform (Google Play, Apple) or ZEE5 support with documentation and request reversal per their policies.
Further help
Use the ZEE5 app or website Help/Support section to raise tickets or check FAQs. Keep all reference numbers for escalation.
Address
Registered office
ZEE Entertainment Enterprises Limited
18th Floor, A Wing, Marathon Futurex, N M Joshi Marg, Lower Parel, Mumbai 400013, India
Grievance redressal
You may send physical correspondence to the registered office above for formal complaints. Include proof of subscription, billing details and contact information.