Cancellation Infinite Energy: Easy Method

What is Infinite Energy in Malaysia and what are you actually cancelling

Service profile, market context, and what is publicly confirmed

If you are trying to cancel Infinite Energy, the confusing part starts quite early lah. Publicly available information points to Infinite Energy as an energy-related service linked to solar, battery, and charging tools, but the cancellation flow is not clearly published on its Malaysia contact page. The verified support page lists a contact form, phone number +6011 1945 5196, and email [email protected], with business hours Sunday to Thursday, 8:30 AM to 5:30 PM (infinityenergy.com.my).

The available pricing data does not show a paid recurring subscription for the three listed apps. Infinity Energy App, Infinity AI App, and Infinite Charge App are all listed at RM0.00, meaning free to download and use based on the current research. That matters because many readers searching “cancel Infinite Energy” may actually be trying to stop a service arrangement, project, or recurring payment linked to electricity, solar, or charging, not just delete a free app.

What users seem to sign up for in practice

The listed tools focus on practical energy management. The Infinity Energy App is described as a project tracking tool for solar installation progress and support tickets. The Infinity AI App focuses on home battery optimisation and charging during cheaper tariff periods. The Infinite Charge App gives access to more than 1,000 charging stations and lets users start charging in two taps, monitor sessions, and track usage.

Based on the verified data, these are utility-style companion apps rather than obvious paid app subscriptions. So if money is still leaving your account, the charge may come from a broader service contract, installation agreement, charging account, or stored payment method. That is why your cancellation job is not just “tap delete app and selesai.” You need to identify exactly what product is billing you.

Availability in Malaysia and how the service behaves locally

For Malaysia, the clearest confirmed support route is the company’s contact page at Infinite Energy contact page. No live chat is available, and limited support hours are a real local pain point. If you call on Friday or Saturday, you are likely wasting time because the published hours say closed on both days.

The research did not confirm a published Bahasa Malaysia cancellation guide, a posted cancellation address, or a detailed self-service account closure path. It also did not confirm auto-renewal wording, minimum commitment duration, or a refund policy. In plain terms, Infinite Energy does not make the offboarding steps easy to verify from public sources, which is exactly why you should document every contact attempt from day one.

How to cancel Infinite Energy without getting stuck in follow-up charges

Checks to do before you cancel anything

Many Infinite Energy users get frustrated when the steps are unclear or when charges continue after they thought they had cancelled. Before you touch your account, save proof. Take screenshots of your current plan, billing page, support tickets, and any payment method stored in the account. Also note your last successful payment date and your next expected billing date.

If you are dealing with a solar or charging related service, save project details too. That includes proposal PDFs, installation status, invoice numbers, charger account details, and any WhatsApp or email thread with sales staff. Several negative reviews mention poor follow-up and difficulty reaching staff, so your own paper trail can save a lot of headache later.

• Screenshot account dashboard and plan page
• Save the latest invoice or card transaction
• Write down the next billing date
• Download support emails and ticket numbers
• Save project or installation documents

Trying the web or account route when no clear cancel button is published

The verified research did not find a specific web cancellation path on the official site. So the practical move is to log in to your account and look for the usual utility account areas such as Account, Billing, Subscription, Payment Methods, Services, or Support. If you see any option like Manage Plan, Stop Service, Close Account, Remove Card, or Cancel, take screenshots before and after you click.

If there is no visible cancel button, use the official contact page immediately: Contact Infinite Energy. In your message, ask for three specific things in one email: cancellation of the service, written confirmation with effective date, and confirmation that no further recurring charges will be made. A short, direct message works better than a long essay.

You can use wording like this: “Please cancel my Infinite Energy service effective immediately or before the next billing date. Please confirm the cancellation date, whether any final charges remain, and that recurring billing has stopped.” Send it from the email linked to your account if possible, because support teams usually verify identity that way faster.

Cancel by phone or email using the confirmed Malaysia support details

If your billing date is close, do not rely on one channel only. Call +6011 1945 5196 during the published hours, Sunday to Thursday from 8:30 AM to 5:30 PM, then follow up by email to [email protected] on the same day. Ask the agent for a ticket number, the cancellation effective date, and the full name of the person handling your case.

Email is still the stronger proof channel because you can attach screenshots and preserve timestamps. Phone is useful for speed, especially if a charge is due within one or two days. Since there is no live chat, this phone plus email combo is the most practical route in Malaysia right now based on the available evidence.

• Phone: +6011 1945 5196
• Email: [email protected]
• Hours: Sunday to Thursday, 8:30 AM to 5:30 PM
• Live chat: Not available

Using a registered letter when you want stronger proof

If support ignores your email or you are disputing a charge, a registered letter gives stronger evidence of your request date. The research did not find a confirmed cancellation address, so this option only works if support provides a mailing address in reply. Ask for the correct correspondence address first, then send a short notice with your name, account number, service address, phone number, and cancellation request.

If you do need this route, some consumers now use certified digital registered-mail services such as Postclic because they create timestamped proof of sending, receipt, and opening. It is not necessary for every case, but it can be useful when a normal email trail is being ignored and you want a cleaner evidence bundle.

Once you cancel, what changes and when

Access, service continuation, and billing cut-off

One of the biggest worries is losing access too early or getting charged after cancelling. The problem here is simple: Infinite Energy does not publicly spell out a confirmed cancellation timeline in the available sources. Because of that, the safest assumption is to cancel before the next billing date and ask support to state in writing whether access continues until the end of the current billing cycle or stops earlier.

If your account relates to charging access, battery tools, or project tracking, ask support what remains visible after cancellation. In many utility-style services, historical project data or charging records may still stay in the account for some time, but that has not been confirmed here. Save anything important before the cancellation request is processed.

If you do not cancel, what is likely to happen

No specific auto-renewal clause was found in the available sources. Even so, if a card is saved and a service is running, it is sensible to assume recurring billing may continue until support confirms otherwise. Do not treat app deletion as cancellation. Deleting a free app only removes the app from your phone, not any linked service account or stored billing agreement.

Set a calendar reminder for two checkpoints: one on the day support confirms cancellation, and another on your next expected billing date. That second reminder is where many people catch an unwanted recurring charge in time to dispute it with their bank.

Refunds, billing disputes, and getting your money back if Infinite Energy charged you wrongly

What the public policy says right now

Many readers feel annoyed when a company takes payment but does not explain refund rules clearly. For Infinite Energy, the available sources do not show a specific public refund policy, no clear rule for unused periods, and no separate rule for billing errors. That means you should not assume a pro-rated refund is automatic.

The practical reading is this: if you paid for a service period and cancelled mid-cycle, a refund is uncertain because the company does not publicly commit to one in the verified material. If the charge is clearly wrong, duplicated, or continues after written cancellation, your chances improve because you are no longer arguing about goodwill. You are arguing about an unauthorised or incorrect charge.

Your Malaysia withdrawal rights and where they are limited

Under Malaysia’s Consumer Protection Act 1999, there is no universal cooling-off period for every online subscription or service agreement. For direct sales contracts, the Direct Sales and Anti-Pyramid Scheme Act 1993 gives a 10 working day cooling-off period. That only helps if your Infinite Energy deal falls within that type of contract. For ordinary online sign-ups, the cancellation right depends heavily on the provider’s own terms.

Since no specific Infinite Energy withdrawal clause was found, you should ask support directly whether your plan has any cooling-off window, trial cancellation right, or early termination rule. Ask the question in writing, not by memory from a phone call. That answer can become evidence later if there is a dispute.

How to request a refund effectively

Use email first and attach evidence. Include your full name, account email, transaction date, amount in RM, last four card digits if relevant, and the reason for the refund request. Keep the subject line simple, such as “Refund request for unauthorised recurring charge” or “Refund request after cancellation on 12 March 2026.”

If there is no reply within a reasonable short window, call during the published hours and ask the agent to log the refund request against your account. Then send a follow-up email summarising the call. That one-two approach often works better than waiting silently because limited support hours already slow the process.

• Send the refund request to [email protected]
• Include amount, date, and transaction proof
• Attach cancellation confirmation if you have it
• Ask for a reply deadline and case reference

Chargeback through your bank as a last resort in Malaysia

If Infinite Energy ignores you or a recurring charge appears after cancellation, ask your issuing bank for a chargeback or to dispute an unauthorised recurring card transaction. In Malaysia, banks usually handle this under card-network rules and Bank Negara Malaysia’s complaint-handling framework, with common timeframes around 60 to 120 days from the transaction date or from when you discovered the issue.

Prepare a neat file: cancellation email, screenshots, invoice, card statement, and any unanswered follow-ups. If the bank asks whether you tried resolving it with the merchant, your email trail answers that immediately. This route is slower than direct resolution, but it is often the cleanest fallback when a merchant goes quiet.

Infinite Energy terms and subscription conditions that remain unclear

What the available terms data confirms

The published research did not find a specific auto-renewal clause, minimum commitment duration, free trial terms, data retention rule after cancellation, applicable law clause, or dispute process on the available Infinite Energy sources. That is not ideal for consumers because these are the exact details you usually need before signing up and again when trying to leave.

For cancellation planning, the missing items matter in practical ways. No published minimum term suggests there is no confirmed lock-in visible from the research, but it does not prove every customer agreement is month to month. If you signed a custom solar, charging, or supply arrangement, your individual contract may contain terms not shown publicly.

What to ask support before you accept any final charge

Ask support five direct questions in one email. Request whether your account auto-renews, whether any notice period applies, whether a final bill will be issued, whether account data is retained after closure, and whether any early termination amount can still be charged. If support gives a vague reply, ask them to confirm “yes” or “no” against each item.

This sounds basic, but it prevents the classic mess where the company says you only requested “account closure” while billing says the “service contract” remained active. Clear wording now saves a lot of back-and-forth later, can or not? It really can.

Infinite Energy pricing, app costs, and whether you are paying for the wrong thing

Current pricing data for the listed apps

Prices are approximate, converted from USD at the rate 1 USD ≈ 4.72 MYR, and you should check the official website for exact local prices.

What this means for cancellation and value

All three listed apps show RM0.00, so there is no confirmed recurring app subscription fee in the verified data. If you are seeing a charge, the money is likely tied to an energy service, charging session account, or another agreement outside the app listing itself. That is the main reason Infinite Energy cancellations feel messy: the app may be free, but the service behind it may not be.

For market context, Malaysia’s energy and EV charging ecosystem is moving toward more structured paid plans. Examples include Charge+ subscription tiers reported by SoyaCincau, Gentari Go annual plans from RM350 a year, and Chargesini tiered plans covered by Carz and Lowyat. Those reports show that paid energy access models are normal in the market, which makes it even more important to identify exactly which Infinite Energy product is billing you before you cancel.

Malaysia consumer rights for unclear cancellations and surprise charges

Which laws matter for an Infinite Energy dispute

In Malaysia, the core law is the Consumer Protection Act 1999. It helps with unfair practices and consumer claims, but it does not create a blanket cooling-off period for every online service. If your Infinite Energy agreement was made through direct sales, the Direct Sales and Anti-Pyramid Scheme Act 1993 gives a 10 working day cooling-off period. That can be useful if the service was sold to you in a direct sales format.

For ordinary online sign-ups, your cancellation rights depend more on the agreement terms and what the company represented during the sale. If sales staff promised one thing and billing does another, keep those messages. That kind of evidence matters when you bring the case to KPDN or the Tribunal for Consumer Claims Malaysia.

How to complain to KPDN and TTPM

If Infinite Energy does not respond, start with a written complaint to the Ministry of Domestic Trade and Cost of Living, usually referred to as KPDN. Attach your cancellation request, billing proof, screenshots, and any reply you received. State clearly what outcome you want: cancellation, refund, correction of final bill, or confirmation that recurring charges have stopped.

If money is still disputed after that, you can consider filing at the Tribunal for Consumer Claims Malaysia, known as TTPM. This route is practical for consumer payment disputes because it is built for ordinary consumers, not just big companies with legal teams. Keep your timeline tidy and factual, because a clear chronology is more persuasive than an emotional complaint.

Useful authorities and contact path

For Malaysian consumers, KPDN is the key ministry to mention when a business ignores cancellation or charges unfairly. TTPM is the escalation path when you want a formal consumer claim. Use the official complaint platforms and include all evidence in one folder before filing.

• KPDN official website
• TTPM official website
• Infinite Energy contact page

What customer reviews suggest about cancelling and dealing with Infinite Energy

Overall verdict from the available review sample

Overall review trend: 0 positive and 5 negative reviews out of 5 unique reviews.

Based on the available sample, dealing with Infinite Energy looks difficult rather than smooth. The recurring pattern is not a clear published cancellation scam, but weak follow-up, unclear charges, and poor customer service response. In Malaysia, that lines up with the practical risks already visible from the research: limited customer support hours and no live chat.

Recurring themes and source summary

Quoted user experiences

• "Infinite Energy has made an art form of discretionary fees, surcharges, add-ons, service charges, etc., resulting in the highest monthly electric bills you will likely ever see in your home." (SmartCustomer)
• "I have a big issue with Infinity Energy. I have failed inspection twice and they have not let me know what it is they tell me when they come out they don't know. I have not heard back from them either on when they are coming back." (ComplaintsBoard)
• "They claimed that a single phase inverter can work for my 3 phase system, but after installation I found out that the system was not working and most my appliances are getting power from the grid. They misled me by their poor design. They haven't done anything to rectify the problem." (ProductReview.com.au)
• "The panels were out of stock so I had to wait almost 2 months for them to arrive. During that time I had considered that I could choose a different combination of panels and wanted to run a few scenarios by the salesman, but do you think I could get hold of him?" (ProductReview.com.au)

Only negative reviews were provided in the available sample, so that is the honest picture. To balance that, the service concept itself does have practical appeal because solar tracking, battery optimisation, and charging tools can be genuinely useful when they are well supported. The real weak spot appears to be support responsiveness, not the basic idea of the product.

Documents to prepare before and after you cancel

Before sending the cancellation request

Do not wait until support asks for proof. Prepare it upfront. Save a screenshot of the account page, your active plan or service details, the saved card section if visible, and your last invoice or billing statement. If this involves a home energy installation, also save the quotation, work order, inspection records, and service address.

• Account profile screenshot
• Plan or service screenshot
• Invoice or bank transaction
• Project documents and ticket numbers

For refunds and after cancellation

For a refund request, the most useful items are transaction IDs, dates, amounts in RM, and your cancellation email thread. After support confirms cancellation, save the confirmation email as a PDF and take a screenshot of it on your phone or laptop. Then check your bank statement at the next expected billing date and again 7 to 14 days later.

If you end up filing with KPDN, TTPM, or your bank, having one tidy folder with filenames by date makes the process much faster. It sounds small, but it is the difference between a 10 minute submission and a 2 hour mess.

Common Infinite Energy cancellation mistakes that can cost you time or money

Deleting the app and assuming the billing has stopped

This is the classic mistake. The listed apps are free, but any linked service or stored payment arrangement may continue even after app deletion. Always cancel through account support and ask for written confirmation that recurring charges, if any, have stopped.

Contacting support too late in the week

Infinite Energy’s published support hours are Sunday to Thursday, 8:30 AM to 5:30 PM, with Friday and Saturday closed. If your charge is due on Friday and you only start contacting them on Friday morning, you may miss the cut-off. Handle it at least several business days before the next billing date.

Not asking for a case reference or written confirmation

Phone calls are useful, but without a case number or follow-up email, they are weak evidence. A reader in a real dispute often remembers the call but cannot prove the date or what was promised. Send the email on the same day and ask support to confirm the cancellation date in writing.

Expecting an automatic pro-rated refund

No public refund policy for unused periods was found in the verified sources. If you cancel halfway through a service period, do not assume half the money comes back automatically. Ask clearly whether a partial refund will be given, and if they refuse, decide whether the charge is a normal final bill or a disputable error.

Failing to keep proof when service quality is already poor

Several reviews point to poor follow-up, hidden fees, or difficulty reaching staff. In that situation, verbal promises are not enough. If a salesperson or support agent says “we already cancelled,” ask them to send that in email before you end the call. Senang later when you need to challenge a charge.

Quick comparison of Infinite Energy cancellation routes

Methods, notice period, fees, and effort

Key takeaway for Malaysian users

Use the method that matches how you were billed. If support billed you directly, phone plus email is the practical route. If you truly subscribed through an app marketplace, use that store’s subscription controls as well. Registered mail is slower, but useful when you need stronger proof and a confirmed mailing address is available.

What to do after cancelling Infinite Energy

Immediate follow-up steps and bank monitoring

Right after cancellation, save the confirmation and set two reminders. One should be for the promised cancellation date. The other should be for your next expected billing date. Check your bank or card statement on both dates, then monitor for at least 60 to 120 days if there was already a billing problem.

If an unauthorised recurring charge appears, contact your bank and ask to dispute it as a recurring card transaction that continued after cancellation. In Malaysia, this is commonly handled as a chargeback request under bank and card-network rules, within the wider framework of Bank Negara Malaysia complaint handling.

Alternatives and useful links

If you are leaving Infinite Energy because the support is too slow or the billing structure is unclear, a comparison service may be more useful than jumping straight into another provider. The research mentions CallMePower as a free service for comparing energy deals, while Neo Infinite Energy is listed as an oil and gas services company rather than a like-for-like consumer electricity app replacement.

• Infinite Energy official website
• Infinite Energy support page
• KPDN official website
• TTPM official website
• Charge+ market comparison
• Gentari Go pricing article

Address and where to send a formal cancellation notice

Physical cancellation address status

No verified physical cancellation address was found in the available sources for Infinite Energy Malaysia. The confirmed public contact point is the online support page, plus the phone number +6011 1945 5196 and email [email protected] (infinityenergy.com.my).

That means your practical process is online first, not walk-in or postal first. If you need to escalate with a registered notice, ask support to provide the correct mailing address in writing before sending anything.

Best format for a formal written cancellation

Send a short written request with your full name, account email, service address if relevant, phone number, and a clear sentence asking for cancellation before the next billing date. Ask for confirmation that recurring billing has stopped and ask whether any final charges remain. Short and specific works better than emotional.

If support later gives you a physical address, use this same wording in a signed letter and keep the delivery proof. For most Malaysian users, though, the fastest route remains email plus phone follow-up during the published Sunday to Thursday support window.