Cancellation Forhers: Easy Method

What is Forhers

Forhers in simple terms

Forhers is a subscription-based health and wellness platform focused on women’s care, including telehealth access, prescription treatments, and wellness support. The service is linked to Hims and Hers, with a U.S. office referenced in its terms at San Francisco, California, and the cancellation rules are published in its terms and conditions at Forhers terms and conditions.

If you signed up and now feel annoyed because the cancellation path is not obvious, you are not alone lah. Many users mainly pay for recurring access to consultations, medication support, and member services, and the terms state that subscriptions auto-renew unless cancelled at least 2 days before the renewal date "automatically renewed at regular intervals unless canceled at least two (2) days before the renewal date" (forhers.com).

What users are actually paying for

The main paid element is not just medicine itself. Forhers also charges for membership access, care team support, in-app tracking, and ongoing treatment management, especially for weight loss plans where the membership and medication can be billed separately.

Based on available pricing data, the cheapest listed recurring membership starts at $39.00 (RM184)* for the first month, while later monthly membership pricing can rise to $149.00 (RM703)*. Higher-cost recurring medication options reach $299.00 (RM1,411)* per month, so this is the kind of subscription where missing one renewal date can hurt your wallet quite fast.

How it works for users in Malaysia

For Malaysia, there is no Malaysia-specific cancellation address in the available terms, no stated Bahasa Malaysia phone support, and phone support is listed only as 1-800-368-0038 with hours not specified. Support is also available by email at [email protected], and research notes say phone support is only in English, which may be a barrier for some users here.

Local pricing is not published directly in MYR in the source data, so the practical way to read the charges is in the original U.S. price with a MYR estimate in brackets. There is also no clear free trial clause, no stated minimum commitment period, and no cooling-off clause in the terms, so many Malaysians may sign up thinking they can stop anytime and then discover the 2-day renewal rule only later.

How to cancel Forhers without getting charged again

Checks to do before you tap cancel

This is the section many people need most because the biggest frustration is getting billed after you thought you had already cancelled. Before doing anything, log in and note your exact next renewal date, because the terms say you must cancel at least 2 days before the applicable renewal processing date to avoid the next automatic charge (forhers.com).

Take screenshots of your current plan name, renewal date, recent invoices, and the cancellation pages you see during the process. Save any treatment messages or order details you may need later, because the terms do not explain data retention after cancellation, so you should assume some account information may become harder to access later.

• Screenshot your subscription name and billing date
• Save payment receipts and transaction IDs
• Check whether you subscribed on web, App Store, or Google Play
• Keep a copy of the final cancellation confirmation

Cancel through your Forhers account on the web

If you subscribed directly with Forhers, this is the main route. Log in to your account on the Hers website, open the area labelled My Subscriptions, select the subscription you want to stop, and follow the prompts until the cancellation is completed "Log in to your account... Navigate to 'My Subscriptions'... Follow the prompts to complete the cancellation process" (forhers.com).

Do not stop halfway if the site shows extra offers or asks whether you want to pause. The terms say cancellation takes effect at the end of the current subscription period, not immediately, so after you submit the request you should still see access continue until your paid period ends. If the button does not work, take a screenshot right away and send the same day evidence to [email protected].

Cancel through App Store or Google Play if you subscribed there

If your billing comes through Apple or Google, cancelling on the Forhers website may not stop the store billing. On iPhone or iPad, open the App Store, tap your profile icon, open Subscriptions, find Hers, tap Cancel Subscription, and confirm on screen. The same 2-day buffer applies in the terms, so do not leave this until the last minute.

On Android, open Google Play Store, tap the menu or profile area, open Subscriptions, locate Hers, tap Cancel Subscription, and confirm. This route is medium difficulty because many users forget which payment channel they originally used, and that mistake alone can cause one more recurring charge.

Email, phone, and registered letter options

If the self-service route fails, email [email protected] with your full name, account email, last charge amount, charge date, and a direct sentence saying you are cancelling effective before the next renewal. Phone support is listed as 1-800-368-0038, but support hours are not specified, so call during normal business hours and keep a call log with date and time.

There is no live chat listed in the research data. If you want a paper trail stronger than a normal email, you can also send a registered cancellation letter to the U.S. office mentioned in the terms. Some users now use certified digital mail services such as Postclic instead of traditional registered post because the sending, receipt, and opening records are timestamped and easier to store.

One practical warning from user complaints

No specific dark pattern was identified in the source material, but the complaint trend is still rough. Several users say cancellation through the app or website failed and support was slow, so the smart move is to use more than one proof channel on the same day: finish the in-account cancellation, keep screenshots, then send an email summary with attachments.

If you cancel 3 or 4 days before renewal, your margin is much safer than cancelling exactly 2 days before. For a health subscription that can cost $149.00 (RM703)* or $299.00 (RM1,411)* a month, that extra buffer is worth it, can or not.

When your access ends and what changes after cancellation

Your service usually stays active until the paid period ends

Forhers says cancellation takes effect at the end of the current subscription period (forhers.com). That means if your billing date is on 30 August and you cancel properly on 25 August, you should normally keep access until 30 August and then the next renewal should not go through.

This matters because many users worry they will lose access too soon after cancelling. Based on the published terms, the issue is usually the opposite: your access continues until the end of the paid cycle, but the real risk is forgetting the 2-day cutoff and getting charged for one more month.

If you do nothing, auto-renewal continues

The auto-renewal rule is very clear in the terms. Subscription products and services renew automatically at regular intervals unless cancelled at least 2 days before the renewal date (forhers.com).

There is no stated minimum commitment duration in the terms, which is good news for users who want out quickly. Still, because there is also no stated free trial rule and no stated cooling-off rule in the terms, you should treat every active plan as a live recurring payment from day one.

Your account data after cancellation

The terms do not specify what data is deleted, retained, or anonymised after cancellation (forhers.com). So before you cancel, download or screenshot anything you may need later, such as treatment notes, medication details, invoices, and account emails.

If you need records for a bank dispute, KPDN complaint, or TTPM filing, having dated screenshots is much more useful than trying to retrieve old information later. In practice, save your documents before cancellation, not after.

Refund reality for Forhers members

What the refund policy actually says

This is where expectations and reality often clash. The terms say no refunds are offered for partially used subscription periods, and no refunds are provided for unused portions of the subscription period "No refunds are offered for partially used subscription periods" and "No refunds are provided for unused portions" (forhers.com).

Refunds may still be given on a case-by-case basis at Forhers’ sole discretion, which means there is no guaranteed pro-rated refund even if you stop using the service halfway through the month. Honest answer: success rates look weak based on the review data, especially for users asking for money back after an order issue or medication problem.

What Malaysian users can still argue

In Malaysia, the Consumer Protection Act 1999 can help in unfair practice or misleading billing situations, even though it does not create a universal cooling-off period for every online subscription. The Direct Sales and Anti-Pyramid Scheme Act 1993 gives a 10 working day cooling-off period for certain direct sales contracts, but whether a Forhers subscription fits that exact category will depend on how the sale happened.

If you were charged after cancelling, billed without clear consent, or hit by a recurring charge you did not authorise, that is a stronger complaint angle than simply saying you changed your mind. KPDN and TTPM are the local bodies Malaysians usually look to when a trader ignores a reasonable complaint.

How to request a refund step by step

Use the clearest path with the strongest evidence. Send an email to [email protected] with your account email, charge date, amount, card statement screenshot, and your cancellation proof. If the issue is a billing error, the terms tell users to contact the Customer Help Center for assistance, and refunds may be issued at Hers’ discretion (forhers.com).

• State the exact charge amount and date
• Attach cancellation screenshot and confirmation email
• Explain whether the charge was after cancellation or unauthorised
• Ask for a written refund decision by email

Card dispute, store refund, and chargeback route

If Apple billed you, request cancellation in the App Store and pursue the refund through Apple’s billing system. If Google billed you, do the same through Google Play. If your bank card was billed directly and Forhers ignores you, ask your bank for a chargeback or to dispute an unauthorised recurring transaction.

In Malaysia, banks usually handle this under chargeback rules within Bank Negara Malaysia’s consumer protection framework, and the practical dispute window is often around 60 to 120 days from the transaction date or from when you discovered the problem. Bring screenshots, email logs, and statement copies, because banks move faster when your timeline is tidy and complete.

Forhers subscription terms that matter before you leave

Auto-renewal and notice period

The key clause is short but powerful: subscriptions auto-renew unless cancelled at least 2 days before the renewal date (forhers.com). If your billing runs monthly, this means even a late cancellation by 1 day can still lead to one more full charge.

No cancellation fee is specified in the terms, and no early termination fee is specified either. That is the good part. The less good part is that avoiding renewal depends heavily on your timing and your proof that the request went through.

Commitment, free trial, and missing details

The terms do not specify a minimum commitment duration, so there is no published lock-in period in the source data (forhers.com). The terms also do not specify free trial terms, which means you should not assume there is a risk-free trial unless the exact offer shown on your own account says so.

The terms also do not specify applicable law, dispute resolution procedures, or data retention after cancellation in the data provided. For consumers, that means the safest approach is very practical: document everything yourself and escalate locally in Malaysia if the trader does not respond properly.

Forhers plans and pricing in MYR

Current recurring plans and monthly costs

Prices are approximate, converted from USD at the rate 1 USD ≈ 4.72 MYR. Check the official service terms for the latest exact pricing and billing details.

Which plans cost the most and least

The lowest recurring amount in the verified data is the first month of the Hers Weight Loss Membership at $39.00 (RM184)*. The highest is Zepbound® KwikPen® at $299.00 (RM1,411)* per month, which is a huge gap and one reason users should review every active recurring line carefully before the renewal date.

The membership price jump from $39.00 (RM184)* to $149.00 (RM703)* after the first month is the detail many readers should notice. If you joined because the entry price looked manageable, your second month may feel very different on your card statement.

Billing notes that affect cancellation value

The source data does not show annual plans or annual savings, so there is no verified annual discount to compare. It also says medication costs are billed separately and depend on the prescription, so the total monthly spend may be higher than the membership price alone.

No cancellation fee is specified, but the absence of prorated refunds means the real cost risk is wasted paid time rather than a formal penalty. In plain terms, cancelling late is expensive even if the cancellation itself is free.

What Malaysian consumer law can do for you here

Laws that matter for a Forhers dispute

For Malaysians, the main legal references are the Consumer Protection Act 1999 and the Direct Sales and Anti-Pyramid Scheme Act 1993. The CPA is useful for unfair conduct, misleading representations, and disputes over paid services, while the DSAPSA gives a 10 working day cooling-off period for certain direct sales contracts.

Forhers’ terms do not specify any cooling-off period or right of withdrawal (forhers.com). So if you are trying to cancel because the terms were unclear, the practical comparison is this: the company terms do not promise cooling-off relief, but Malaysian law may still support you in specific situations involving unfair charges or certain direct sales structures.

Cooling-off and withdrawal in Malaysia

Under the DSAPSA, certain direct sale contracts can be cancelled within 10 working days without penalty. Door-to-door and mail order sales under that law must be in writing and include cooling-off wording, but many online subscription disputes will not fit neatly into that box, so your complaint should focus on the actual harm such as recurring billing after cancellation or charges made without clear final approval.

Malaysia does not have a blanket online-subscription cooling-off rule for every case. If you prepaid for future services and did not receive what was promised, that can still support a refund argument under consumer protection principles, especially where the service was not properly delivered or the billing was misleading.

How to complain if support ignores you

Start with one final written complaint to Forhers by email and give a short deadline such as 7 calendar days. Attach your cancellation screenshots, invoice, card statement, and any response from support. If there is no resolution, escalate to KPDN and consider TTPM if you are claiming a consumer loss.

TTPM is useful for consumer claims because it is cheaper and simpler than going to court. For card disputes, file with your bank in parallel instead of waiting too long, because chargeback windows commonly run about 60 to 120 days.

Useful Malaysian authorities

If your issue is unfair recurring charges, misleading subscription setup, or non-response to a billing complaint, these are the bodies to know. KPDN handles consumer matters at policy and enforcement level, while TTPM handles consumer claims.

• KPDN - Ministry of Domestic Trade and Cost of Living
• TTPM - Tribunal for Consumer Claims Malaysia
• Bank Negara Malaysia - for banking and card complaint channels
• FOMCA - consumer guidance and advocacy

What users say about cancelling this subscription

Overall verdict from available reviews

Cancellation looks difficult rather than smooth. The review set provided shows 0 positive and 5 negative unique reviews, so the trend is clearly poor on cancellation, refunds, and charges after cancellation.

For Malaysian readers, the pattern matches the local concerns in the research data: users report continued charges after cancelling, and support access may be harder if you are not comfortable dealing in English on the phone. To stay balanced, the service itself does offer a self-service cancellation path in the terms, but user feedback suggests the execution can be frustrating.

Recurring themes in complaints

Sources summary and sample quotes

• "I was charged over $1K [about RM4,720] for refills I couldn't use before the next shipment. Cancelling through the app or website failed, and support was unresponsive." (PissedConsumer)
• "I canceled my order within 20 minutes and tried to contact the company three times. They offered to refund half of my money even though I had canceled before the order was filled and shipped." (Product Hunt)
• "I was charged $234 [about RM1,104] without a consultation and my final approval. Now I cannot cancel the prescription that has not been filled." (SmartCustomer)
• "I had a horrible reaction to one of their medicines and was denied a refund. They lied and stated I didn't follow the regimen even though it was not printed anywhere." (SmartCustomer)
• "These bastards are con artists... with a sticky operation that won't let you cancel your subscription. I never used their services after receiving a heads up from a PA." (SmartCustomer)

Documents to collect before and after you cancel

Before cancellation, build your evidence file

If you are already upset with the service, this step will save you time later. Gather your account screenshot showing the active plan, renewal date, current status, and the payment card used. Also save any order page or treatment approval page connected to the subscription.

Because the terms do not explain data retention after cancellation, save your own copy now. A simple folder with four items is enough for most disputes and makes any complaint to the bank, KPDN, or TTPM much stronger.

• Screenshot of My Subscriptions page
• Latest invoice or receipt
• Bank or card statement entry
• Email showing account identity

For refund requests and post-cancellation checks

After you cancel, keep the final confirmation page screenshot and any confirmation email. If you called support at 1-800-368-0038, note the call date, time, and name of the agent if one was given.

For a refund or chargeback request, attach the charge amount, transaction date, and explanation in one clean timeline. A short chronology often works better than a long emotional complaint, senang for the bank officer and senang for you too.

Common mistakes that lead to extra charges

Using the wrong cancellation channel

A classic mistake is cancelling on the website when the subscription was actually billed through App Store or Google Play. In that situation, the web cancellation may not stop the store billing, so always check your receipt source before doing anything.

Real-world example: a user thinks the account page is enough, but Apple is the merchant on the statement. Solution: cancel inside App Store Subscriptions and keep the Apple confirmation as your main proof.

Waiting until the last minute

The terms require cancellation at least 2 days before the renewal processing date (forhers.com). Many people read that too late, cancel one day before, and then get billed for another full month of $149.00 (RM703)* or more.

Solution: aim for at least 4 days before renewal if possible. Add a calendar reminder the moment you subscribe, not only when you start thinking about leaving.

Expecting a prorated refund automatically

Forhers says no refunds for partially used or unused subscription periods in the general policy data (forhers.com). So if you cancel halfway through the month, expecting half your money back is usually a losing assumption.

Solution: cancel before the next billing cycle instead of after it starts. If there was a billing error, frame it as an incorrect charge, not as a general request for goodwill.

Not saving proof when the website fails

Several negative reviews mention failed cancellation attempts or slow support. If the cancellation page errors out and you leave without proof, it becomes your word against the system log later.

Solution: screenshot every step, especially the final page. If the site hangs, email support immediately with the screenshots and a clear sentence that you attempted cancellation before renewal.

Ignoring the statement after cancellation

Some users only realise a fresh charge weeks later when the bank statement arrives. That delay can weaken both refund requests and card disputes.

Solution: check your card or bank statement for at least 2 billing cycles after cancellation. If a new recurring charge appears, dispute it quickly with your bank under chargeback or unauthorised recurring transaction rules.

Cancellation routes compared side by side

Method comparison table

What this comparison means in practice

Each route works for a different situation. Web cancellation is the fastest for direct subscribers, store cancellation is necessary when Apple or Google handles billing, and registered mail gives stronger evidence if you expect a dispute later.

No single route fits everyone. The practical choice depends on who billed you, how close you are to renewal, and whether you already sense a refund or charge dispute coming.

What to do right after cancelling

Immediate follow-up steps

Right after cancellation, check whether you received a confirmation screen or email on the same day. Save both, then put a reminder in your phone for 3 dates: 2 days later, the renewal date itself, and the date your card statement usually updates.

If no confirmation arrives within 24 hours, send an email to [email protected] attaching your screenshots and stating the exact date and time you cancelled. That extra message helps prove your timeline if a later charge appears.

Monitor your bank statement and dispute fast if needed

Watch your card statement for at least 60 days, and preferably through 2 billing cycles. If you see a new recurring charge after confirmed cancellation, contact your issuing bank immediately and ask to dispute an unauthorised or recurring card transaction.

In Malaysia, this is usually handled as a chargeback or card transaction dispute, often within about 60 to 120 days depending on bank and card network rules. The process sits within Bank Negara Malaysia’s complaint-handling framework under the Financial Services Act 2013 or Islamic Financial Services Act 2013, so do not wait too long.

Alternatives if you still want telehealth support

If you are leaving because of billing friction rather than the treatment category itself, a few alternatives in the research data are Roman, Keeps, and Sesame. Roman is listed at $15 - $35 per month, which is about RM71 - RM165*, while Keeps is $20 - $100 per month, about RM94 - RM472*, and Sesame is $20 - $50 per consultation, about RM94 - RM236*.

Those figures are only rough conversions, but they help you compare the monthly burden. If your Forhers plan was around $149.00 (RM703)* or $299.00 (RM1,411)* monthly, switching to a pay-per-visit or lower-cost telehealth model may make more sense.

Useful links

• Forhers terms and conditions
• Tribunal for Consumer Claims Malaysia
• KPDN official website

Where to send a cancellation letter if you want a physical record

No Malaysia-specific cancellation address was found

There is no Malaysia-specific cancellation address in the verified source data. Forhers mainly operates cancellation through online account management, App Store, Google Play, email, and support contact channels.

If you want to send a physical cancellation notice for record purposes, the U.S. office referenced in the service notes is the only address identified in the available material. Use it only as a supporting route, not as a replacement for cancelling through the billing channel itself.

Address currently identified in the available information

The address referenced in the service notes is:

• 2269 Chestnut Street, #523, San Francisco, CA 94123, United States

If you use this route, send the letter together with same-day web or store cancellation and an email to [email protected]. That way you have a faster stop request plus a separate paper trail if the billing issue later needs escalation in Malaysia.