Cancellation Forhers: Easy Method

What is Forhers

Forhers (operating under Hims & Hers Canada, Inc.) is an online telehealth provider offering prescription care, weight‑loss programs, and related subscription services to consumers in Canada. Services include virtual consultations with licensed providers, prescription dispensing and shipping, and program subscriptions for medications and injectables.

How to cancel Forhers

You can cancel through your online account or by contacting Forhers customer support. Cancellation rules differ slightly between the Canadian site (forhers.ca) and the international site (forhers.com); read the steps below for the most reliable methods and timing to avoid unwanted charges.

• Online (preferred): Log in to your account dashboard at forhers.com or forhers.ca, go to Subscriptions or Account Settings, select the subscription you want to end and click “Cancel Subscription.” Confirm the cancellation and keep the confirmation email.
• By email (forhers.ca): Send cancellation requests to [email protected]. Include your account email and subscription/order numbers.
• By phone: For Canadian service use (514) 700‑6933. For the international customer support number use 1‑800‑368‑0038 for forhers.com customers.
• App store purchases: Forhers’ official documentation does not verify cancellation steps via the Apple App Store or Google Play - if you subscribed via an app store, check the App Store/Google Play subscription settings or the store’s support pages.

What happens when you cancel

Cancellation generally takes effect at the end of the current subscription term - you will retain access to benefits through the paid period but will not receive future shipments or billing. Forhers will typically send a confirmation email after processing the request. Your account information and records are retained according to Forhers’ privacy and retention policies; cancelling does not automatically delete your medical records or account unless you request account deletion through support.

Will I get a refund?

Forhers’ policy is that subscription payments are non‑refundable for unused portions; cancellation prevents future charges but does not usually result in a prorated refund. An exception applies for consumers in Québec where provincial law may require prorated refunds. Prescription medications dispensed cannot be returned once delivered (sales are final under Health Canada rules), except for defective or damaged items reported promptly - typically within 14 days - and subject to assessment and possible redelivery or replacement (a $10 redelivery fee may apply). For testing services purchased through forhers.com, a full refund may be available if requested within 48 hours and no testing services have been provided; after that refunds are discretionary and forfeiture may apply after long timeframes (e.g., no refunds after one year).

Forhers plans and pricing

Your consumer rights in Canada

There is no clear statutory “cooling‑off” period for Forhers subscriptions found in the available sources; federal or provincial statutes that create a universal 14‑day cancellation right for online subscriptions were not identified as applicable to Forhers. Forhers’ published terms and policies govern cancellations and refunds, subject to provincial consumer protection laws. Québec consumers may have additional rights, including entitlement to prorated refunds in some circumstances. If you believe a charge or refusal to refund violates provincial consumer protection laws, consider contacting your provincial consumer protection office for guidance.

Customer experiences

User reviews are mixed. Many customers praise Forhers for easy communication, helpful in‑app education, responsive providers, user‑friendly apps, and fast shipping. Other customers report issues: delayed or missing shipments, billing disputes (charges higher than expected), difficulty cancelling auto‑ship, and denied refunds. Some reviewers on third‑party sites described severe reactions or long dispute processes. These mixed reports suggest that while many customers have smooth experiences, problems can occur and may require persistence with support or escalation through consumer protection channels.

Documentation checklist

• Account email and full name used for the account
• Subscription ID or order number(s) and renewal date(s)
• Confirmation emails or screenshots of the subscription page showing pricing and renewal terms
• Receipts or payment records (bank/credit card statements)
• Photos and delivery records if disputing damaged or missing items
• Copies of any prior support/chat/email correspondence about the issue

Common mistakes

People often assume cancellation is immediate; in practice the service usually continues until the end of the paid term. Another frequent error is cancelling the Forhers account but not cancelling an app‑store subscription (if purchased through Apple/Google), which can leave recurring charges active. Some customers forget to cancel at least two days before renewal (recommended for forhers.com) and are billed for the next cycle. Finally, expect that prescription products are generally non‑returnable once dispensed; attempting to return standard medications after delivery is often rejected.

Comparative recap

After cancelling

After you cancel, save the cancellation confirmation and monitor your bank/credit card for any unexpected charges. If deliveries or charges continue, contact Forhers support immediately and provide your documentation. Useful links: For general account and cancellation help see Forhers Help (forhers.com) and Forhers Canada support via forhers.ca. To email Canadian support directly use [email protected]. If you believe your consumer rights were violated, contact your provincial consumer protection office for next steps.

Address

Hims & Hers Canada, Inc., 50 rue de Bresoles, Montréal, QC, H4C 1V5, Canada