Cancellation Vedix: Easy Method

What is Vedix

Vedix in plain terms for Malaysian buyers

Vedix is a personalised wellness and beauty subscription focused on hair care and skincare, sold through a quiz-based model on its Malaysia site. In Malaysia, the clearest published recurring offer is a monthly subscription at RM199.00 for a customised 3-product hair care kit with free shipping, while a one-time purchase is listed at RM279.00 plus RM40 shipping "my.vedix.com".

Many people only realise it is a subscription after the first order, so the frustration is real lah. If you are here because charges kept coming or the cancellation flow felt blur, the key fact is simple: Vedix says cancellation requests can be sent by email to [email protected] and processed within 24 to 48 hours "my.vedix.com".

What users are actually paying for

The paid offer is not just a bottle or single product. Vedix sells a customised 3-product hair care kit under a recurring monthly plan at RM199.00, and the value pitch is personalisation plus free shipping on the subscription version "my.vedix.com".

There is no verified free trial in the published terms, and no minimum commitment period is clearly stated on the source we have. That means you should treat it as a paid recurring purchase from day one unless your checkout page shows something different on your own account.

How Vedix behaves in Malaysia

For Malaysia, the service uses local pricing in MYR, which is helpful because there is no need to estimate exchange rates. Support details are much thinner: no published phone number, no live chat, and no stated operating hours, while the refund help page is Vedix refund policy.

This matters because Malaysian users often want a fast fix when a recurring charge appears. With Vedix, the support path is mainly email, so your proof trail becomes very important if you later need to complain to KPDN, file at TTPM, or dispute the transaction with your bank.

How to cancel Vedix without getting charged again

Checks to do before you send the cancellation request

Quite a few Vedix members feel annoyed because the steps are not shown as clearly as they should be, and some worry they will lose access too early or miss a refund. Before you cancel, take screenshots of your current plan, latest charge, order number, shipping status, and the page that shows your active subscription if available.

Also note your next billing date from your email receipt or card statement. Vedix says once your cancellation request is processed within 24 to 48 hours, you will not be charged for later cycles, and if you are charged during that processing window, you should contact support for a refund "my.vedix.com".

• Save the order confirmation email.
• Save the latest payment receipt or bank statement line.
• Check whether the latest order has already shipped.
• Write down the exact date and time you send your request.

Cancel through the web support route

Vedix does not publish a normal account click path like Account > Subscription > Cancel on the verified Malaysia source. The direct instruction published by Vedix is to send a cancellation request to [email protected], and the request should be processed within 24 to 48 hours "my.vedix.com".

Use a short, very clear subject line such as “Cancel Vedix subscription for order [your order number]”. In the email body, include your full name, email used for purchase, last four card digits if relevant, order number, latest billing date, and a direct sentence saying you want cancellation effective before the next billing cycle.

If you want the best practical trail, attach screenshots of your order page and latest charge. Email is the only verified support channel here, so your wording should leave no room for confusion can or not; ask them to confirm cancellation in writing and state the effective date.

The official help page is Vedix refund policy. If you do not receive a reply within 48 hours, send one follow-up in the same email thread so the timestamp and history stay together.

Cancel through App Store or Google Play if you subscribed there

Vedix provides cancellation instructions for app-store billing, so these methods should only be used if your payment is actually tied to Apple or Google billing. If your card statement shows Apple or Google, cancel there directly; if it shows Vedix, use email to [email protected].

• App Store on iPhone or iPad: Open App Store, tap your profile icon, tap Subscriptions, select Vedix, then tap Cancel Subscription "my.vedix.com".
• Google Play on Android: Open Google Play Store, open the menu, tap Subscriptions, select Vedix, then tap Cancel Subscription "my.vedix.com".
• If the button is missing, check whether the subscription is already expired or billed through Vedix directly.
• If the store cancellation works, still email [email protected] with a screenshot so there is a second proof record.

Email, missing phone support, and registered post as a backup

There is no verified Vedix customer service phone number for Malaysia and no verified live chat. That is why many users complain that getting help feels slow and unclear, especially when they are trying to stop the next RM199.00 charge.

If email gets ignored, you can also send a registered letter as a backup proof method, although no Malaysia cancellation postal address was found in the verified source set. Some consumers now use digital registered-letter services such as Postclic because they produce dated proof of sending, receipt, and opening without queueing at the post office, but for Vedix the main documented channel is still [email protected].

What changes after your cancellation request goes through

Billing and order timing after cancellation

The practical point is the timing. Vedix says cancellation requests are processed within 24 to 48 hours and you will not be charged for subsequent subscription cycles after processing "my.vedix.com".

If a renewal charge appears during that 24 to 48 hour window, Vedix says you should contact support for a refund. If the order has already shipped before the cancellation is actioned, a Shipping and Handling fee of RM53 may be deducted from any refundable amount, so the date of shipment matters a lot.

What if you do nothing

The published terms do not clearly spell out an auto-renewal clause, which is not great for transparency. In real-world use, the service is marketed with a monthly subscription at RM199.00, so if you stay subscribed and the merchant keeps billing, expect recurring charges until the subscription is cancelled through the proper billing channel.

If you are unsure whether your subscription is still active, check your latest charge history and your order emails. A quiet inbox does not mean cancellation succeeded, so wait for a written confirmation or a store-level cancellation status if you used Apple or Google.

Your account data after cancellation

Vedix does not clearly say what happens to user data after cancellation in the terms information available from the verified source. There is also no published export process for quiz results or personal profile data on the material provided.

Because the retention policy is unclear, save anything you may need before cancelling. That includes the personalised routine summary, product recommendations, invoices, delivery records, and any conversation with support.

Vedix refund rules and what they mean in practice

The published refund policy

Vedix advertises a “No Questions Asked Money Back Guarantee” for new subscriptions after 30 days of using the products as directed, with refund requests handled through [email protected] "my.vedix.com". The same policy says no refunds are provided before 30 days from the order date, which is unusual if you expected a quick change-of-mind refund.

The guarantee may also stop being automatic after more than one renewal. Vedix says subscriptions renewed more than once may be handled on an individual basis, so your odds look strongest during the first subscription cycle.

Shipping fee deduction and billing-error refunds

If you cancel after products have shipped, Vedix says a Shipping and Handling fee of RM53 can be deducted from the refundable amount "my.vedix.com". This is the main explicit cancellation-related fee in the verified policy, and there is no separate early termination fee stated.

For billing errors, Vedix instructs users to contact [email protected] with transaction details "my.vedix.com". Send the order number, amount charged, card type, transaction date, and screenshots in one email so the case does not drag on.

How to ask for a refund step by step

• Email [email protected] with the subject “Refund request for Vedix order [number]”.
• State whether it is a 30-day guarantee claim, post-cancellation charge, or billing error.
• Attach proof: invoice, shipment status, cancellation email, and bank statement screenshot.
• Ask for a written reply confirming the refund amount and whether RM53 shipping will be deducted.

Based on the user feedback available, refund success does not look especially smooth. The formal policy sounds generous on paper, but several public complaints say refunds were delayed or not received, so keep your documentation tight.

Malaysia chargeback route if Vedix ignores you

If Vedix does not respond or keeps charging after cancellation, the last-resort route is a chargeback through your issuing bank. In Malaysia, banks usually describe this as disputing an unauthorised or recurring card transaction, and the practical window is often around 60 to 120 days from the transaction date or from when you discovered the issue.

This sits under Malaysia’s financial consumer protection framework, including the Financial Services Act 2013 or Islamic Financial Services Act 2013 and Bank Negara Malaysia complaint-handling rules. When you contact your bank, send your cancellation email, Vedix response if any, screenshots, and the exact amount, such as RM199.00 or any duplicate charge.

Vedix terms and subscription conditions that are still unclear

Points the published terms do not explain well

The terms information available from the verified source leaves several consumer-facing points unclear. The published material does not explicitly mention an auto-renewal clause, does not specify a minimum commitment duration, and does not mention any free trial conversion terms "my.vedix.com".

That does not mean recurring billing cannot happen. It means the public wording available is thinner than many consumers would expect for a subscription service charging RM199.00 monthly.

Law, disputes, and data handling gaps

The available terms information also does not specify which country’s law governs the contract, does not detail dispute resolution, and does not explain data retention after cancellation "my.vedix.com". For a Malaysian customer trying to solve a post-cancellation charge, this gap makes the paper trail from your own email and card statement even more important.

If a dispute escalates, use Malaysia channels anyway because the transaction affected a Malaysian consumer. That means KPDN for complaint handling and TTPM for consumer claims if the facts and claim amount fit the tribunal process.

Vedix plans and pricing in Malaysia

Current subscription pricing

The verified subscription pricing available for Malaysia shows one recurring plan only: RM199.00 per month for a customised 3-product hair care kit with free shipping "my.vedix.com". There is also a one-time purchase option at RM279.00 plus RM40 shipping, but that is not a subscription plan.

Is the subscription actually cheaper

Yes, on headline price the monthly subscription is cheaper than the one-time purchase. RM199.00 versus RM279.00 means the subscription is RM80.00 lower before looking at shipping, and the one-time option also adds RM40 shipping according to the published note.

That pricing structure is exactly why many people choose the subscription at checkout, then later realise they need to cancel properly to stop future billing. If you only wanted to test one cycle, the lower starting price may not feel like a bargain once a second monthly charge lands.

Extra charges to watch for

The key extra charge in the cancellation context is the RM53 Shipping and Handling deduction if you cancel after shipping and a refund is otherwise due "my.vedix.com". There is no specified early termination fee in the published policy material.

There is also no published annual plan in the verified data, so there is no annual-versus-monthly saving calculation to compare. The practical pricing question is not annual savings but whether the recurring RM199.00 still makes sense after your first shipment.

Your rights in Malaysia when a wellness subscription goes wrong

Consumer Protection Act 1999 and the 10-working-day cooling-off rule

In Malaysia, cancellation and withdrawal rights are mainly shaped by the Consumer Protection Act 1999. A statutory 10-working-day cooling-off period can apply to direct sales contracts, including door-to-door and mail-order sales, where the contract is in writing and contains the required cooling-off statement.

For Vedix, this does not automatically mean every online order qualifies. The contract must meet the direct-sales conditions, including a written contract, signatures, and wording that says the contract is subject to a cooling-off period of ten days. Vedix’s published terms do not clearly spell this out, so your case may depend on the exact order documents you received.

How Vedix’s published policy compares with Malaysian rights

Vedix’s own published policy does not specify a cooling-off period or a clear right of withdrawal, and it says no refunds are provided before 30 days from the order date "my.vedix.com". Malaysian law can still apply where relevant, but the legal fit depends on the sales format and the documents used at purchase.

If your order documents looked incomplete or you feel the recurring billing was not made clear enough, raise both points in your complaint. That gives KPDN or TTPM a fuller picture than a simple “I changed my mind” message.

How to complain in Malaysia if support stays silent

If Vedix does not reply after a reasonable window such as 48 hours plus one follow-up, file a complaint with KPDN and prepare a tribunal claim if money is still outstanding. Your complaint should include your cancellation email, invoice, screenshots, card statement, and any promise of a refund.

• Write a short timeline with dates of order, cancellation request, shipment, and charge.
• State the amount clearly, such as RM199.00 or RM53 deducted.
• Attach copies of all communication with [email protected].
• Ask for either cancellation confirmation, refund, or reversal of unauthorised recurring charges.

Useful Malaysia contacts

KPDN is the Ministry of Domestic Trade and Cost of Living, the main government body many consumers approach for domestic trade and consumer issues. TTPM is the Tribunal for Consumer Claims Malaysia, a practical route for relatively straightforward money disputes when direct resolution fails.

You can start with these official links: KPDN official website and TTPM official website. If your payment dispute is card-based, also contact your issuing bank immediately because bank dispute windows are time-sensitive.

What customers say about cancelling Vedix

Overall verdict from available reviews

Cancellation looks difficult rather than smooth. The review set provided shows 0 positive and 5 negative unique reviews, with recurring complaints about no phone support, no response to emails, ongoing charges, and refund disputes.

That trend also matches the local issues flagged in the research: users report trouble contacting support because there is no phone number or live chat, and some say the instructions are unclear. To stay balanced, the positive side is that Vedix does publish an email cancellation route and a refund-policy page, but the public feedback suggests execution is the weak spot.

Recurring themes from user feedback

Sources summary

Individual review snapshots

• "Scam website and they make it impossible to unsubscribe! I’ve been stuck with their spam for over a year now. What a mistake!" (TrustPilot)
• "Vedix is not a legitimate company. They do not provide a phone number to get in touch with them. I ordered products looking at their fake reviews and now they keep charging my card every month and there is no way for me to cancel the subscription. I have sent multiple emails with no response from them." (TrustPilot)
• "They didn't refund after the cancellation of order." (Voxya)
• "I return vedix product but they still didn't refund my money. I send them complain about how can I claim my refund but I didn't get satisfied response. I want my money back." (Voxya)
• "Vedix is a total scam, first they put you on automatic subscription because they know no one’s going to buy the products later on, secondly, they do not give you your money back, it’s a scam that there is a 30 day money back guarantee, I never got my money back till today." (TrustPilot)

Documents to gather before and after you cancel

What to save before sending the request

If you are already fed up, do not cancel in a rush and then realise you saved no proof. Grab a screenshot of the active plan, order summary, checkout email, latest RM199.00 charge, shipping status, and any screen that shows your personalised kit details.

Also save the refund-policy page and the exact support email address [email protected]. If later someone asks what policy was visible when you cancelled, you will have a dated reference.

What to include for a refund or billing dispute

• Order number and invoice copy
• Transaction date and exact amount
• Bank or card statement screenshot
• Cancellation email and follow-up email
• Shipment notice if any

After cancellation, save the confirmation reply or store screenshot immediately. Then check your next statement date to make sure no new Vedix charge appears.

Common Vedix cancellation mistakes that cause extra hassle

Using the wrong cancellation channel

A common mistake is cancelling in the wrong place. If you subscribed through Apple or Google billing, cancelling only by email may not stop the store subscription, while if you paid Vedix directly, deleting the app or ignoring emails will not cancel anything.

Match the billing channel to the cancellation channel. Check your receipt name carefully before you act.

Waiting until after shipping

Another frequent problem is waiting too long and then being surprised by the RM53 Shipping and Handling deduction. If the latest box has already shipped, Vedix says that RM53 can be taken from the refundable amount "my.vedix.com".

Real-world example: you email on Tuesday, but the parcel was marked shipped on Monday. In that case, the cancellation may still stop future cycles, but the current shipment can affect your refund value.

Expecting an instant refund before day 30

Vedix’s policy says no refunds are provided before 30 days from the order date for the money-back guarantee route "my.vedix.com". Some consumers understandably assume cancellation and refund are the same thing, but with Vedix they are separate issues.

If you want out immediately, still cancel now to stop future charges. Then decide whether your refund request is based on the 30-day guarantee, a billing error, or a post-cancellation charge.

Not asking for written confirmation

Because there is no verified phone or live chat support, some people send one email and assume it is done. That is risky when reviews already mention non-response and continued charges.

Always ask for a written confirmation with the effective cancellation date. If nothing arrives within 48 hours, follow up in the same thread and prepare your complaint file.

Skipping statement checks after cancellation

The last mistake is emotional fatigue. People feel relieved after sending the request, then forget to watch the next billing cycle and only notice months later that RM199.00 kept going out.

Put a calendar reminder for your next statement date and another one about 35 days later if you also requested a refund. Senang, but it saves a lot of headache.

Quick comparison of your cancellation options

Methods table

What this table means in practice

If your goal is speed, the email route is the documented direct method for Vedix. If your billing runs through Apple or Google, the store route controls the subscription itself, so use that channel and keep a screenshot.

Registered mail is slower and no verified Malaysia postal cancellation address was found, so it works more as a proof strategy than a normal daily-use method. Pick the route that matches how you were billed and how urgently you need the next charge stopped.

What to do after cancellation so the issue stays closed

Immediate checks in the next 48 hours

Right after cancelling, save the sent email, any automated reply, and any confirmation message. Vedix says processing takes 24 to 48 hours, so if that window passes with silence, send one follow-up and keep everything in one thread "my.vedix.com".

Then mark your next expected billing date in your calendar. If you cancelled on 10 July and usually get charged on the 15th, check your card on 15 July and again a few days later in case the posting is delayed.

Bank statement monitoring and chargeback timing

Watch at least the next one to two statement cycles if you had prior billing trouble. If an unauthorised recurring charge appears, contact your issuing bank and say you want to dispute a recurring card transaction or request a chargeback.

In Malaysia, banks commonly work within a roughly 60 to 120 day dispute timeframe depending on card-network rules and when the problem was discovered. Prepare the cancellation proof, transaction date, merchant name, and all correspondence before you call or submit the dispute form.

Alternatives and useful links

If you are leaving Vedix and still comparing online services, the research set includes Malaysian payment-platform alternatives such as M1Pay, CardBizPay, and Gkash. They are not hair-care substitutes, but they show clearer local pricing structures, with examples like M1Pay FPX fees from RM0.80 and Gkash card fees from 1.80 percent with a minimum RM0.60.

• Vedix official Malaysia site
• Vedix refund policy
• KPDN official website
• Tribunal for Consumer Claims Malaysia

Vedix cancellation address and contact reality

No verified Malaysia postal address was found

No physical cancellation address for Vedix in Malaysia was found in the verified source set provided for this guide. The support contact that is clearly available is the email address [email protected], and there is no verified phone number or live chat.

That means the cancellation process is effectively online-only for most users. Your strongest move is to create a clean written record from the start, with dates, screenshots, and one clear cancellation request.

The practical contact point to use

Use this contact path for direct Vedix billing issues:

• [email protected]

If Vedix does not answer and money is still at stake, escalate fast through your bank for card disputes and through KPDN or TTPM for consumer complaint follow-up in Malaysia. That way you are not stuck waiting while another billing cycle rolls in.