Cancel Vedix: Easy Method

What is Vedix

Overview

Vedix is a personalised haircare service that creates customised 3‑product kits based on an online assessment. It sells both subscriptions and one‑time purchases on its New Zealand website.

Core offering

Products are blended to match the assessment results and shipped to customers. Vedix NZ promotes a 100% satisfaction guarantee and subscription options with free shipping on recurring plans.

How to cancel Vedix

Cancel via email (recommended)

• Email [email protected] with your order number, account email, and a clear request to cancel.
• State whether you want a refund or stop future subscription deliveries.
• Keep a copy of your sent email and any reply for records.

Other cancellation notes

• Vedix NZ advertises a 100% refund policy and 30‑day money‑back guarantee; contact support to use these protections (Vedix NZ FAQs).
• If you purchased assessment services, Vedix's Terms of Service state refunds may not apply to assessments (Terms of Service).
• If the order has already shipped, Vedix regional policies indicate shipping/handling fees may apply (not fully detailed on NZ site).

What happens when you cancel

Subscription access and renewals

Cancelling stops future subscription shipments and recurring charges. For subscribers, used months (typically the first month) are usually non‑refundable under Vedix's fair‑use guidance.

Account and data

Your account remains accessible unless you request deletion. Retain copies of order confirmations and email exchanges until refunds or cancellations are confirmed.

Will I get a refund?

Vedix NZ refund policy

Vedix NZ offers a 100% money‑back guarantee within 30 days of receiving customised products, no questions asked (Vedix NZ FAQs).

Exceptions and timing

• Assessment services: Vedix's Terms of Service indicate no refunds for assessments in some cases.
• After 30 days: refunds may be limited to unused future subscription months; the first month is commonly non‑refundable.
• Shipping/handling: cancellations after shipping may attract fees (examples from other regions show a handling fee).

Vedix plans and pricing

Summary of available plans

Prices shown on the NZ site reflect subscription and one‑time purchase options. Subscription includes free shipping; one‑time purchases carry an NZ$14 shipping fee.

Pricing table

Your consumer rights in New Zealand

Cooling‑off and guarantees

New Zealand consumer law generally provides a 14‑day cooling‑off right for many online purchases, though customised goods may be excluded. Vedix NZ offers a 30‑day satisfaction guarantee, which is more generous than the statutory cooling‑off period.

Faulty goods and misrepresentation

If products are faulty, not of acceptable quality, or misrepresented, NZ consumer guarantees require remedies such as repair, replacement, or refund.

Persistent issues with recurring charges or non‑delivery could raise concerns under the Fair Trading Act.

Customer experiences

Positive feedback

• NZ testimonials report improved hair manageability, reduced hair fall, and better condition with consistent use.
• Global Trustpilot reviews include praise for products and customer service in some regions.

Common complaints

• Reports of unauthorised recurring charges and monthly billing without receiving products.
• Delays or failures in cancellations and refunds, delivery and tracking problems, and occasional damaged/expired items.
• Unsolicited marketing messages and difficulty opting out have been mentioned by some customers.

Documentation checklist

What to gather before contacting support

• Order number and account email used to purchase.
• Date you received the order (if applicable) and photos of the product condition.
• Bank or card statement showing the charge, and screenshots of subscription settings if available.

What to include in your cancellation request

• Clear cancellation instruction, desired outcome (refund or stop future deliveries), and a deadline to respond.
• Attach supporting documents (order confirmation, proof of delivery, photos) to speed processing.

Common mistakes

Assuming automatic cancellation

Many users assume cancelling the website order page or deleting the app cancels subscriptions. Always confirm cancellation in writing to [email protected].

Not keeping proof

Failing to save confirmation emails, screenshots, or bank records makes disputes harder. Always keep copies until refunds are completed.

Comparative recap

Quick comparison

The table below compares core aspects: plan type, typical price, cancellation/refund expectations, and shipping notes for NZ customers.

Table

After cancelling

What to expect next

After you cancel, wait for a confirmation email from support. Refunds, when approved, are usually processed within a few days but can vary.

Helpful links and contacts

• Vedix NZ FAQs and refund details: checkout.nz.vedix.com/faqs
• Vedix NZ main site: nz.vedix.com
• Vedix Terms of Service (assessments/limitations): Terms of Service
• Trustpilot reviews: nz.trustpilot.com
• Email support: [email protected]

Address

Returns and corporate address

Although Vedix NZ serves New Zealand customers, some returns and refund handling reference a US corporate address for processing.

Registered address for refunds

Stelcore Management Services LLC, 8 The Green Street, 5766 Dover, DE 19901, USA.