Cancellation Sololearn: Easy Method

What is Sololearn

How the service works and what people in Malaysia usually sign up for

Sololearn is an online coding learning platform with a freemium model. You can use some lessons for free, but paid plans unlock full course access, unlimited practice, and shareable certificates. The verified cancellation source is Sololearn’s own Terms page at sololearn.com.

For a Malaysian user, the key point is simple. You are usually not buying a one-time course. You are entering a recurring subscription, often monthly or annual, with prices shown in RM such as RM28.90 for PRO monthly and RM197.90 for PRO annual. That is where many people get annoyed later, especially if they thought deleting the app would stop billing. It does not.

What paid members actually get

The paid offer focuses on access rather than ownership. Sololearn PRO plans include full access to all courses, unlimited practice, and certificates you can share. Higher tiers listed in available pricing data include Sololearn MAX at RM399.90 yearly and a full AI courses option at RM499.90 yearly.

This matters when deciding whether to cancel. If you mainly used one Python or Java track and no longer need certificates or unlimited exercises, paying RM197.90 to RM499.90 per year may no longer make sense. Many users in Malaysia subscribe during a trial or promo, then only realise the recurring charge after the next billing cycle.

Availability, payments, and local use in Malaysia

Sololearn is available in Malaysia through the web, App Store, and Google Play. The app listing for Malaysia exists on App Store Malaysia, and the service also supports direct account management through the website.

Local pricing is shown in RM, which helps compared with platforms that only bill in USD. Still, support is limited. There is no published phone number, no live chat, and support is mainly through [email protected] plus the FAQ page at sololearn.com FAQ. If you want a smooth exit, knowing the original payment channel is half the battle lah.

How to cancel Sololearn without getting charged again

Checks to do before you tap cancel

Many Sololearn members feel frustrated when the steps are not obvious or when a charge appears after they thought they had already cancelled. Before doing anything, check your billing date, confirm whether you subscribed on the website, App Store, or Google Play, and take a screenshot of your current plan name and renewal screen. This takes two minutes and can save a refund argument later.

Also save anything you still need. If your certificate links, progress, or course notes matter to you, capture them before cancellation. Sololearn’s Terms do not clearly explain data retention after cancellation, so do not assume every record will stay available forever.

• Open your account and note the exact renewal date
• Screenshot the active plan and price in RM
• Check your bank or card statement for the billing descriptor
• Save certificates, progress pages, and important course records

Cancel through the Sololearn website account

If you subscribed directly on the web, this is the main path. According to Sololearn’s Terms, the click path is: log in, click your avatar in the top navigation, select Settings, click Manage Subscriptions, then click Cancel Subscription and follow the confirmation prompts. That path comes directly from Sololearn’s own Terms page.

After you confirm, take a screenshot of the final cancellation message. If a confirmation email arrives, keep it. Since support is mainly email-based and there is no listed phone line, your own screenshots are often the fastest proof if a later charge appears.

• Log in to your Sololearn account
• Click your avatar
• Open Settings
• Select Manage Subscriptions
• Choose Cancel Subscription
• Finish the confirmation steps

Cancel through App Store or Google Play

If you started the subscription inside the mobile app, the cancellation usually has to be done through the same store account. This is a very common mistake in Malaysia. People cancel on the Sololearn website, but the actual billing sits under Apple or Google, so the renewal continues.

For iPhone or iPad, open Settings on your iOS device, tap your name, tap Subscriptions, choose Sololearn, then tap Cancel Subscription. For Android, open Google Play Store, open the menu, tap Subscriptions, choose Sololearn, then tap Cancel Subscription. These steps are also listed in Sololearn’s Terms.

• App Store path: Settings > Your Name > Subscriptions > Sololearn > Cancel Subscription
• Google Play path: Play Store > Menu > Subscriptions > Sololearn > Cancel Subscription
• Use the same Apple ID or Google account used for purchase
• Screenshot the final store confirmation screen

Email support, forum help, and registered post option

Sololearn does not list a customer service phone number and does not offer live chat in the research data. The practical support channel is email at [email protected]. Use it if the cancel button is missing, if you were billed after cancelling, or if trial billing looks wrong. Include your account email, transaction date, amount in RM, and screenshots in the first message so you do not waste another three days going back and forth.

If you want extra proof, you can also send a registered letter, although no Malaysia-specific cancellation address was found. That makes post a backup route rather than the main one. Some consumers now use certified digital registered letter services such as Postclic because they provide timestamped proof of sending, receipt, and opening without queueing at the post office. For Sololearn, web or app-store cancellation is usually more senang.

After you cancel, what changes on your account

Access usually continues until the paid period ends

Sololearn’s Terms explain how to cancel, but they do not clearly spell out a detailed post-cancellation access timeline. In practice, subscription services like this normally let you keep paid access until the end of the billing cycle you already paid for. So if your annual plan renews on 15 August and you cancel on 1 August, you would usually keep PRO access until 15 August unless the billing platform states otherwise.

This point matters because many users worry they will lose access immediately after tapping cancel. You are cancelling the next renewal, not deleting your account on the spot. Still, confirm the visible end date inside your Apple, Google, or Sololearn subscription screen and save a screenshot.

What happens if you do not cancel in time

The Terms do not clearly set out an auto-renewal clause in detail, but the subscription settings should be reviewed carefully because recurring billing can continue if you do nothing. In plain language, if your plan is still active on the day before renewal, the next charge can go through. That is why cancelling at least a few days early is the safer move, especially during a trial.

User complaints show this is where trouble starts. A missed cancellation window or a cancellation on the wrong platform can lead to another annual or monthly charge. If your next bill is RM197.90 or RM399.90, that is not a small mistake.

Your course history and personal data

Sololearn’s Terms do not specify how user data is handled after cancellation. They point users toward the broader platform policies rather than giving a clean answer on progress history, certificates, or deletion timing. So if your learning streak, certificates, or saved code matter, export or capture them before your paid term ends.

If you want account deletion rather than subscription cancellation, ask support directly by email and keep the written reply. Subscription cancellation stops future billing. It does not automatically mean every piece of account data disappears.

Sololearn refund policy and what Malaysians can realistically expect

What the Terms say about refunds

Here is the blunt version. Sololearn’s Terms of Use do not explicitly set out a refund policy. The verified guidance says users should contact [email protected] for refund help, including billing errors and questions about unused periods. That means there is no clear published promise of pro-rated refunds for the unused part of a month or year.

So if you cancel halfway through an annual plan, do not assume cash comes back automatically. Based on the available Terms, the more realistic outcome is that cancellation stops the next renewal while your current paid access continues to the end of the term you already paid for.

Rights in Malaysia and cooling-off limits

In Malaysia, subscription disputes are mainly viewed through the Consumer Protection Act 1999. That law does not create a universal cooling-off period for every digital subscription. The 10 working day cooling-off period is mainly tied to certain direct sales contracts such as door-to-door or mail-order arrangements, with specific written contract conditions. A standard Sololearn app or website subscription usually does not fit neatly into that direct-sales model.

That means your best refund argument is usually not a broad cooling-off right. It is a concrete issue such as unauthorised billing, misleading trial conversion, duplicate charging, or a cancellation that was done in time but still billed.

How to ask for a refund step by step

If you want a refund, move fast. Send one email to [email protected] with your account email, plan name, charge date, charge amount, payment method, and screenshots of the cancellation screen or trial end date. State the result you want in one sentence, for example: refund of RM197.90 because cancellation was completed before renewal.

If you paid through Apple or Google, also use that store’s subscription and refund channels because the store may control the billing. For direct card payments, monitor your statement and prepare to dispute the charge with your bank if Sololearn does not respond or rejects a clearly wrongful charge.

Chargeback and payment channel options in Malaysia

In Malaysia, cardholders usually call this a chargeback or disputing an unauthorised or recurring card transaction with the issuing bank. The usual window is around 60 to 120 days from the transaction date or from when you discovered the problem, depending on bank and card-network rules. This sits within Bank Negara Malaysia’s consumer protection framework under the Financial Services Act 2013 or Islamic Financial Services Act 2013.

Use chargeback as a last resort after you have tried Sololearn or the app store channel, because the bank will usually ask for proof. Prepare screenshots, emails, renewal dates, and the exact amount charged. If your case is trial billing after timely cancellation, those records matter a lot.

Sololearn terms and subscription conditions that affect cancellation

What the Terms clarify and what they leave unclear

Sololearn’s Terms confirm the available cancellation paths through the web account, App Store, and Google Play. They also do not mention any cancellation fee or early termination fee. For a Malaysian user, that is good news. You can cancel at any time without a stated penalty fee in the Terms.

At the same time, several important areas are left unclear on the Terms page. The research data shows no specific auto-renewal wording, no clear free trial conversion explanation, no stated governing law, and no detailed dispute resolution process. When a service leaves these items vague, your own screenshots and timestamps become even more important.

Free trials, commitment, and renewal risk

The Terms do not specify a minimum commitment duration. That suggests users can cancel at any time, but cancelling late still risks the next renewal charge if the payment system processes before your request fully takes effect. For trial offers, Sololearn also does not provide detailed public terms in the verified data about exactly when a trial flips into a paid annual plan.

So the practical rule is simple. If you are on a trial, cancel well before the end date shown on your account or store subscription page. Do not wait until the final night and assume the system clock will be kind to you, can or not.

Data retention and disputes

The Terms do not explain data retention after cancellation in a clear, user-facing way. They also do not describe a dedicated dispute procedure beyond contacting support. If your cancellation or refund issue drags on, keep the thread short and factual, then escalate with your bank or the Malaysian consumer bodies if there is a real billing dispute.

That gap in the Terms does not automatically mean the service acted unfairly. It does mean you should document every step because there is no detailed public roadmap for what happens after a disputed charge.

Sololearn plans and pricing in Malaysia

Current subscription prices in RM

Which plan costs most and where savings appear

The cheapest recurring plan in the verified pricing data is PRO Monthly at RM28.90. The most expensive is AI Courses Full Access at RM499.90 yearly. If you compare PRO Monthly against PRO Annual, twelve monthly payments would total RM346.80, while the annual plan is RM197.90. That is a saving of RM148.90, roughly 43% lower than paying monthly for a full year.

That said, annual savings only help if you really use the platform for a full year. If you subscribed for one short upskilling period, the monthly plan may actually be the safer choice because a wrong annual renewal can cost far more in one shot.

Billing notes that matter before you cancel

Pricing can change by promotion and region, and the research notes say users should verify current pricing inside the app or on the website. There is no cancellation fee found in the Terms. There is also no published early termination fee, which means the financial risk is mostly the next renewal itself, not a separate exit penalty.

The plan called PRO Annual with 14-day trial at RM209.90 deserves special attention. Trial-linked plans are where many charge disputes happen, so screenshot the trial end date and the conversion price the day you sign up.

Your rights in Malaysia if Sololearn keeps charging or refuses a fair refund

What Malaysian law can help with

In Malaysia, the Consumer Protection Act 1999 is the main law consumers look to for unfair practices and service disputes. It does not guarantee a universal cancellation window for every digital subscription, but it can still matter if a trader makes misleading representations, imposes unfair terms, or charges despite a valid cancellation. For Sololearn users, that means the strongest cases are usually billing errors, unclear trial conversion, or unauthorised recurring charges.

The 10 working day cooling-off period mentioned in Malaysian consumer materials applies to certain direct sales contracts with strict written-form requirements. A normal Sololearn website or app subscription generally will not fall squarely into that category, so do not build your whole complaint around a cooling-off claim unless your facts really fit.

How to escalate in Malaysia

If Sololearn ignores your refund request or a wrongful charge remains unresolved, file a complaint with KPDN and keep the file organised. Include your screenshots, the charge amount in RM, the date you cancelled, and the reply or non-reply from Sololearn. If you suffered a financial loss and the matter qualifies, you can also consider the Tribunal for Consumer Claims Malaysia, known as TTPM.

For payment-card disputes, also contact your issuing bank quickly. A bank dispute and a consumer complaint can run in parallel. If the issue is a digital service billing problem, moving within 60 to 120 days is much safer than waiting for months.

Authorities and useful local contacts

KPDN is the Ministry of Domestic Trade and Cost of Living, and it is the main public body many Malaysian consumers think of for domestic consumer complaints. TTPM is the Tribunal for Consumer Claims Malaysia, which handles eligible consumer claims through a formal but consumer-friendly process compared with a full court case.

The research data also points consumers toward MCMC for digital-service related consumer rights context. When writing your complaint, stay factual. State the subscription name, the amount such as RM197.90, the date, and the exact problem. Emotional paragraphs help less than a clean timeline.

What customers say about cancelling Sololearn

Overall verdict from the available reviews

Based on the available review set, cancellation looks difficult rather than smooth. The general sentiment is 0 positive and 3 negative out of 3 unique reviews. The recurring complaints are trouble finding the cancel option, being charged after cancelling, and refund refusal. That lines up with the local issues already flagged in the research: app-interface cancellation difficulty and limited support with no live chat.

To stay balanced, Sololearn still has a useful product idea. It offers structured coding lessons, certificates, and mobile access. The weak point in this data set is not the learning content. It is the cancellation and billing experience.

Recurring themes in user feedback

Individual comments worth noting

• "I was charged $69.99 [about RM328] because I couldn't find the cancel subscription option." (Sololearn Forum)
• "I canceled my subscription two days before the trial ended, but was still charged $47.99 [about RM225] on my card." (TrustPilot)
• "I was charged $69.99 [about RM328] after canceling the trial, and they refused to refund me." (RatingFacts)

Documents to prepare before and after you cancel

What to save before cancellation

Before you cancel, save the documents that prove what plan you had and when renewal was due. The minimum set is a screenshot of the subscription page, a screenshot of the price in RM, and a screenshot of the cancellation route you are using. If your plan includes certificates or AI course progress, save those too because the Terms do not clearly promise how long they remain available after cancellation.

• Plan name screenshot
• Renewal date screenshot
• Price screenshot in RM
• Course progress or certificate screenshot

What to keep for refund or charge disputes

For a refund request, collect the transaction date, amount, card statement entry, and any email from Sololearn, Apple, or Google. If you cancel on the website, save the final confirmation page. If you cancel in App Store or Google Play, save the store subscription status screen showing expiry.

After cancellation, keep monitoring your payment method for at least one to two billing cycles. If an annual charge like RM197.90 or RM399.90 appears after a valid cancellation, you will need those records for support, KPDN, TTPM, or a bank chargeback.

Common mistakes that lead to extra charges

Using the wrong cancellation channel

The most common mistake is cancelling on the Sololearn website when the subscription was actually bought through App Store or Google Play. In that case, the web account may show your profile, but Apple or Google still controls billing. Result: the renewal continues and you think Sololearn ignored you.

Solution: match the cancellation route to the original payment route. Card billed by Apple means cancel in Apple subscriptions. Card billed by Google means cancel in Google Play. Direct Sololearn billing means use Settings > Manage Subscriptions.

Cancelling too close to renewal or trial end

Another common problem is waiting until the last one or two days of a trial. One negative review said the user cancelled two days before the trial ended and was still charged. Whether that was a system timing issue or a channel mismatch, the lesson is the same: do not leave it late.

Solution: cancel several days early and screenshot the timestamp. If the trial ends on 20 June, aim to cancel by 16 or 17 June, not on 19 June at night.

Expecting an automatic refund for unused time

Some users cancel and assume the unused days will be refunded automatically. Sololearn’s Terms do not promise that. There is also no explicit refund framework for unused periods in the verified Terms data.

Solution: treat cancellation and refund as two separate issues. Cancel to stop the next renewal. Then ask separately for a refund only if there is a billing error, a trial problem, or another concrete reason.

Not saving proof of cancellation

Because Sololearn has no listed phone support and no live chat in the research data, proof matters more than usual. If you cancel and close the page without taking a screenshot, later disputes become your word against a billing record.

Solution: save the final cancellation screen, any email confirmation, and the subscription status page after cancellation. This one habit solves many headaches lah.

Waiting too long to dispute a charge

Some consumers spend weeks emailing back and forth, then only contact the bank much later. By then, the chargeback window may be tighter. In Malaysia, banks commonly work within a 60 to 120 day timeframe depending on the network and circumstances.

Solution: send one clear support request fast, then escalate if no useful response comes. If the charge is plainly unauthorised or recurring after cancellation, contact your issuing bank without delay.

Sololearn cancellation methods compared side by side

Comparison table

Key takeaway from the comparison

The easiest route is usually the same channel used for billing. Web cancellation is straightforward if you subscribed directly with Sololearn. App Store and Google Play are slightly trickier because users sometimes switch devices or forget which account made the purchase.

Registered mail can provide stronger paper proof, but no Malaysia-specific cancellation address was found in the research. For most users, digital cancellation plus screenshots is faster and more practical.

What to do after cancelling so the charge does not come back

Immediate checks after the cancellation screen

Right after cancelling, verify that the subscription status now shows an end date instead of an active renewal. Save one screenshot showing the cancelled status and one showing the expiry date. Then put a calendar reminder for one day before and three days after the expected final access date.

This sounds basic, but it catches many issues early. If Sololearn or the app store still shows an active renewal one hour later, you can act before the billing date rather than after the money has gone.

Watch your bank statement and know when to dispute

Monitor the card or bank statement for at least one or two billing cycles. Look for the exact amount you expected to stop, such as RM28.90, RM197.90, or RM399.90. If a recurring charge appears after cancellation, contact the billing channel and your issuing bank the same day.

In Malaysia, you can ask the bank for a chargeback or dispute an unauthorised recurring transaction. The usual timeframe is around 60 to 120 days, subject to bank and card-network rules and the broader framework under Bank Negara Malaysia.

Alternatives if you still want to learn coding

If you are leaving Sololearn but still want coding lessons, there are practical alternatives. Mimo costs about $9.99 per month (about RM47) and focuses on short mobile lessons. Codecademy costs about $15.99 per month (about RM75) and has more structured learning paths. Khan Academy is free and can be a good no-risk option if you do not need paid certificates.

For Malaysians who want a more local classroom or bootcamp route, Le Wagon has Kuala Lumpur presence and is listed at about $7,900 (about RM37,130) for a 9-week full-time course, while NEXT Academy in Kuala Lumpur is about $3,500 (about RM16,450) for a 12-week full-time course. Those are very different commitments from a simple app subscription, of course.

Useful links

• Sololearn Terms and cancellation steps
• Sololearn FAQ and support help
• Sololearn on App Store Malaysia
• KPDN official website

Address and contact situation for Sololearn cancellations

Online process is the real cancellation route

No physical cancellation address in Malaysia was found in the research data. That means the practical cancellation path for Malaysian users is online through the Sololearn account, App Store, or Google Play, with email support at [email protected] if something goes wrong.

This is not unusual for online education services, but it does change how you should protect yourself. Since there is no local counter and no listed support phone, your screenshots, emails, and statement records are your evidence trail.

If you still want postal proof

A registered letter remains an option in theory, but the guide cannot provide a verified Malaysia cancellation address for Sololearn. Because of that gap, postal cancellation is slower and less certain than the digital routes confirmed in the Terms.

For most Malaysian users, the best practical approach is simple: cancel through the correct billing channel, save proof on the same day, watch your next statement, and escalate quickly to KPDN, TTPM, or your bank if a wrongful charge appears.