Cancel Sololearn: Easy Method

What is Sololearn

Overview

Sololearn is a mobile and web platform offering bite-sized coding lessons, interactive quizzes, and a community for learners at beginner and intermediate levels.

It offers free courses and paid subscription tiers (Pro, Max) that unlock additional features such as advanced lessons and AI‑enhanced content.

How people use it

Users study on iOS, Android or the web, track progress, and participate in community challenges and code practice.

Subscriptions provide extra features but core learning content remains available in the free tier.

How to cancel Sololearn

Cancel on App Store (iOS)

• Open the App Store on your iPhone or iPad and tap your profile icon, then Subscriptions.
• Find Sololearn and choose Cancel. Cancel at least 24 hours before the trial ends to avoid being charged.
• Note: deleting the app does not cancel the subscription; canceling stops auto‑renewal but you keep access until the period ends.

Cancel on Google Play (Android) and Web

• Google Play: Open the Google Play Store, tap your profile, go to Payments & subscriptions → Subscriptions → Sololearn, then Cancel.
• Web / direct: If you subscribed directly outside app stores or cannot cancel via the store, email support at [email protected] to request cancellation.
• SoloLearn does not directly manage Google Play subscription cancellations - Google handles billing for Play purchases.

What happens when you cancel

Access and renewal

When you cancel, auto‑renewal stops and you will not be billed at the next renewal date.

You usually retain paid features until the end of the current billing period or trial.

Account and data

Your Sololearn account, progress and community data typically remain intact after cancellation unless you request deletion.

If you want to remove personal data, contact support and follow Sololearn’s data‑deletion process.

Will I get a refund?

Official policy and trial details

Annual subscriptions may include a 14‑day free trial; Sololearn sends a reminder two days before the trial ends.

If you do not cancel before the trial ends, the subscription becomes paid and billing occurs.

Refunds and exceptions

• Refunds are not guaranteed and are handled case‑by‑case; some users report successful refunds after contacting support, while others report difficulty or no response.
• If you purchased via Apple or Google, you may need to request a refund through Apple Support or Google Play rather than Sololearn.
• Document your purchase and correspondence when requesting a refund; mention trial reminders and timing if relevant.

Sololearn plans and pricing

Pricing overview

Prices vary by region and by platform. Exact NZD amounts are not consistently listed publicly; check the App Store or Google Play pricing screen in New Zealand for local rates.

The following table summarizes common plans and published USD ranges.

Your consumer rights in New Zealand

Legal protections

New Zealand consumer law protects buyers when services fail to match their description or when unfair practices occur.

Misleading pricing, unclear trial terms or failure to provide promised services may give you grounds for a refund or remedy under NZ law.

How to escalate

• First contact Sololearn support with clear evidence (receipts, screenshots, dates).
• If unresolved, escalate to New Zealand authorities such as Consumer Protection or the Commerce Commission.
• Keep records of all communications and timestamps to support your complaint.

Customer experiences

Positive feedback

Many users praise Sololearn’s interactive, bite‑sized lessons as excellent for beginners and career progression.

Some reviews note helpful community support and responsive assistance on issues like streak preservation or billing questions.

Negative feedback

Complaints include confusing subscription tiers (Pro vs Max) and perceived upsell pressure in the app.

Several users report unauthorized charges during free trials, difficulty obtaining refunds, and being redirected between Sololearn and app stores without resolution.

Documentation checklist

What to gather before contacting support

• Your Sololearn account email and username.
• Purchase receipt, transaction ID, and date/time of charge.
• Platform used (iOS App Store, Google Play, or web) and screenshots of subscription status.

Additional supporting evidence

• Screenshots of trial reminders, app settings showing active subscription, and any error messages.
• Copies of prior communications with support and the dates you contacted them.

Common mistakes

Deleting the app instead of cancelling

Many users delete the Sololearn app expecting the subscription to stop. Deleting the app does not cancel payments.

Always cancel via the App Store, Google Play, or by emailing support if required.

Contacting the wrong provider

If you bought through Apple or Google, asking Sololearn to cancel or refund may not be effective - these stores control billing and refunds for purchases made through them.

Request refunds through the store where the purchase occurred and copy Sololearn support if needed.

Waiting until the last minute

Cancelling too close to the trial end can lead to being charged; App Store cancellations should be made at least 24 hours before trial end.

Set a calendar reminder a few days before the trial finishes to avoid accidental charges.

Comparative recap

Quick platform comparison

After cancelling

What to check immediately

• Confirm cancellation via email or screenshot of subscription status in the store.
• Check your bank or card statement for any unexpected charges after cancellation.

Helpful links and next steps

• Contact Sololearn support: [email protected]
• Apple subscriptions help: Apple Support - Subscriptions
• Google Play subscriptions help: Google Play Help - Manage subscriptions
• NZ consumer advice: Consumer Protection NZ

Address

Corporate mailing address

SoloLearn corporate address (United States):

535 Mission St., Suite 1591, San Francisco, California 94105, United States

Best contact method from New Zealand

For speed and recordkeeping, email [email protected] with your account details and documentation.

If you need to escalate under NZ consumer law, include copies of all correspondence and purchase evidence when contacting consumer authorities.