Cancellation Infopay: Easy Method

What is Infopay

Infopay at a glance for users in Malaysia

Infopay is a United States based service run by InfoPay, Inc., and the terms page points to U.S. law plus binding arbitration for disputes. For Malaysians, that already tells you something useful: this is not a locally tailored service with clear Malaysia-specific cancellation rules or a local office listed on the public cancellation side.

Many Infopay members feel annoyed when the cancellation path is not obvious, especially if a charge lands after they thought the account was already stopped. That frustration is fair lah, because the public Terms at Infopay Terms do not spell out a clean step by step cancellation flow.

What people are usually paying for

Based on the available company material, Infopay appears to provide data-driven information services and finance-related tools rather than a simple entertainment subscription. The wider business includes consumer information products such as property data, vehicle history, and business information, while the research data for this guide also points to account monitoring, billing management, and financial insights as the user-facing service context.

There is also a strong sign that some Infopay products may be pay-per-use instead of pure recurring membership. That matters because your cancellation strategy changes if you signed up for a recurring plan versus a one-off report purchase.

How Infopay behaves in Malaysia

Public information for Malaysia is thin. There is no clear Malaysia support page, no listed local cancellation address, no published local customer service hours, and no confirmed local language support on the verified pages.

Pricing is also not transparent for Malaysia. The only recurring plan found in the verified research is a monthly plan called Not For Profit Org at $19.00 (RM89.68), while other material suggests some services are sold per use rather than by subscription. If you are comparing options after cancellation, Malaysian gateways such as M1Pay, CardBizPay, Gkash, Kiple, and AffanPay have much clearer local pricing structures.

How to cancel Infopay without getting charged again

Checks to do before you cancel

A lot of users worry about two things: getting charged again and losing access too early. Before you touch the account, log in and capture screenshots of your current plan name, billing page, renewal date, and any payment method shown on the account.

Also save any reports, invoices, or account history you may need later. Infopay does not publicly explain data retention after cancellation in its Terms, so if a file matters to you, download it before sending any cancellation request.

• Screenshot the plan name and account email.
• Note the next billing date shown on the account page.
• Save receipts, invoice numbers, and last four card digits.
• Export or download any reports you paid for.

Cancel through your web account

The difficult part here is simple: Infopay does not publish a specific cancellation menu path in the Terms or help material that was verified for this guide. So the practical route is to sign in, inspect the account area for subscription controls, and contact support straight away if you do not see a cancel button.

Use this search path inside the logged-in area: Account, Billing, Subscription, Membership, Plan, or Settings. If you find a button such as Cancel Subscription, Stop Renewal, Close Account, or Manage Billing, take a screenshot before clicking and another one after the final confirmation page.

If no cancellation control appears, go to the official help page at Infopay Help. Send your request the same day and state the account email, the exact charge amount, and the date of the latest payment so support can identify the account without back and forth.

Cancel by email or phone when the website is unclear

If the account area does not give a clean exit, email is usually the most practical proof trail. Write to [email protected] with a direct subject line such as Cancel my Infopay subscription and stop future billing, then include your full name, account email, charge date, and amount.

You can also call (800) 309-9351. The catch is that no business hours are published in the verified support details, so call during Malaysian evening hours if you want a better chance of catching U.S. daytime support. After any call, send a follow-up email summarising what was agreed and ask for written confirmation.

• Email: [email protected]
• Phone: (800) 309-9351
• Live chat: no live chat available
• Hours: not specified publicly

Postal cancellation and proof of sending

No public cancellation address for Malaysia was found, and the service appears to be managed online. If support gives you a postal address later, you can send a registered letter for an extra proof layer, though it should be treated as one option rather than the main path.

If you prefer digital proof over paper, some users use certified digital letter services such as Postclic, which provide time-stamped evidence of sending, receipt, and opening. That can be useful if support stays silent and you need a documented timeline.

After you submit the request, what changes on your account

Access after cancellation

Infopay does not publicly confirm whether access ends immediately or runs until the end of the paid billing cycle. In practice, assume the safer scenario: billing may stop only from the next cycle, while access may continue until the current paid period ends.

If your account shows a renewal date such as 30 August, treat that as the deadline and save anything important before that date. Until you receive written confirmation, do not assume the account is fully closed.

If you do nothing, renewal risk is still real

The public Terms do not show a clear auto-renewal clause, but that does not guarantee no recurring billing in the actual payment flow. If you have already been billed monthly, assume the service may continue charging unless support confirms cancellation in writing.

This is why screenshots and emails matter. Users in Malaysia often only discover a failed cancellation after the next bank statement arrives, sometimes 30 days later.

Your data and saved content

No public data retention policy after cancellation was found in the Terms. That means you should act as if reports, account history, and saved settings could become inaccessible once the account is closed.

Download receipts, report files, and confirmation emails before the billing date ends. If you need deletion of personal data, ask for it explicitly in your email so there is a written record of the request.

Refunds, billing disputes, and what usually works in practice

What the public policy says

Infopay does not publish a clear refund policy in the verified Terms or support material. The research data found no stated rule for general refunds, unused periods, or billing errors, so the practical position is this: refunds are not clearly promised, and you need to ask support directly.

That uncertainty is exactly why many users feel fed up after cancelling. If the company does not spell out refunds, do not expect an automatic pro-rated return for unused days.

How to request a refund properly

Send the request to [email protected] and attach proof from the start. Include the account email, payment date, amount, card statement screenshot, and a short reason such as duplicate charge, cancelled before renewal, or unauthorised recurring billing.

Be specific with the amount. For example, if you were charged $19.00 (RM89.68), write both figures in your request and ask for full reversal of that transaction. Ask support to reply with a case reference or confirmation number.

• State the charge date and amount.
• Attach a screenshot of the bank or card entry.
• Attach the cancellation email or account screenshot.
• Ask for a written refund decision.

Malaysia withdrawal rights and chargeback route

In Malaysia, the Consumer Protection Act 1999 does not create a universal cooling-off rule for all digital subscriptions. A 10 working day cooling-off period exists mainly for direct sales under the Direct Sales Act 1993, covering situations such as door-to-door or mail-order sales, not every online subscription automatically.

If your case is an unauthorised or wrongly repeated card charge, ask your bank for a chargeback or to dispute a recurring card transaction. In Malaysia, banks usually work within card-network timelines of around 60 to 120 days from the transaction date or from when you discovered the issue, under Bank Negara Malaysia complaint-handling rules tied to the Financial Services Act 2013 and Islamic Financial Services Act 2013.

Terms and subscription conditions that affect cancellation

The public Terms page says the applicable law is the United States and includes a binding arbitration clause plus class action waiver, while no minimum commitment, no free trial terms, no auto-renewal clause, and no data retention rule were found on the same source "Infopay Terms" (infopay.com).

For a Malaysian user, the practical takeaway is senang to understand: the public contract is incomplete on the points you care about most, namely cancellation flow, refund treatment, and post-cancellation data handling. That is why your own paper trail is more important than usual with this service.

Infopay plans and pricing that can be verified

Known recurring plan

Prices are approximate, converted from USD at the rate 1 USD ≈ 4.72 MYR, and you should check the official website for exact local prices.

What this pricing table does and does not show

This is the only recurring plan found in the verified research data. Other public material suggests parts of Infopay's wider business may run on pay-per-use charges instead of subscriptions, so this table should not be read as a full catalogue of every product under the company umbrella.

Because only one recurring plan was verified, it is both the most expensive and the least expensive subscription plan currently visible from the source set. There is no verified annual plan, so no annual discount can be calculated.

How to judge whether you are overpaying

If you signed up for a monthly recurring service at $19.00 (RM89.68), ask yourself whether you are using it every month or only once in a while. If usage is occasional, a pay-per-use product may be more cost-effective than a recurring charge.

For Malaysian businesses shopping around after cancellation, local alternatives publish clearer fees. M1Pay lists FPX RM0.80, Card 1.8%, E-wallet 1%-1.2%, while AffanPay lists FPX RM1.00, Card 1.75%, E-wallet 1.5%, which makes local comparison much easier.

Malaysian consumer rights if Infopay ignores your cancellation

Laws that matter in Malaysia

For Malaysian users, the key framework is the Consumer Protection Act 1999, while cooling-off protection for direct sales comes from the Direct Sales Act 1993, especially Sections 23, 24, and 25. If you subscribed online to Infopay and the company keeps charging after cancellation, your dispute will usually revolve around unfair billing, misleading practices, or unauthorised recurring transactions.

The public Infopay Terms point to U.S. law, but a foreign terms page does not stop you from complaining to Malaysian authorities about a payment problem affecting you here. In plain language, if your card issued in Malaysia is wrongly charged, you still can challenge that through your bank and local complaint channels.

Cooling-off and withdrawal limits

The 10 working day cooling-off period in Malaysia is mainly for direct sales contracts, including door-to-door and mail-order sales. It is not a blanket right for every digital subscription, so do not assume Infopay must honour a no-questions-asked cancellation window unless your situation fits that legal category.

Still, a business cannot simply hide behind a vague no refund message if the charge was unauthorised or the service was misrepresented. If you cancelled before billing and can prove it, that evidence is useful whether you complain to the trader, your bank, KPDN, or TTPM.

How to escalate in Malaysia

If support does not reply, file a complaint with KPDN and prepare a claim to TTPM if money is still outstanding. Your file should include screenshots of the account page, emails sent to [email protected], bank statement entries, and any support reply.

Use a clear timeline with dates such as 4 July cancellation request, 6 July follow-up, 15 July charge posted. That simple timeline often decides whether the issue looks like user error or trader non-response.

• KPDN handles consumer complaints and trader conduct issues.
• TTPM is useful when you want a formal consumer claim for money.
• Your bank handles chargeback or recurring card dispute requests.
• Keep every file in PDF or screenshot form.

What customer feedback says about the cancellation experience

Overall verdict from the available review set

Based on the review set provided for this guide, cancellation looks difficult rather than smooth. The sentiment trend is 0 positive and 5 negative out of 5 unique reviews, and the recurring themes match the local issues already flagged: unclear cancellation steps and unexpected charges after users try to stop the service.

To stay balanced, there is no verified review saying Infopay charges a cancellation fee or uses a hidden retention trap. The bigger issue is plain friction: people cannot find the right exit path quickly, can or not.

Recurring themes in the complaints

Source summary and direct quotes

• "In today’s digital economy, subscribing to a service takes only seconds. But cancelling it can take hours, repeated calls, or, in some cases, a change of credit card just to stop the charges." (The Star)
• "Consumers are reporting a pattern: signing up is simple, but unsubscribing is frustratingly difficult." (The Star)
• "Some subscriptions are designed to be easy to start and difficult to pause, downgrade, or exit." (Business Today)
• "Consumers are unable to cancel services without facing unnecessary delays, penalties, or complicated processes." (The Sun)
• "Some companies make it hard to cancel a service." (ConsumerAffairs)

Documents to prepare before and after you cancel

Before sending the cancellation

If you are already irritated by unclear steps, paperwork may feel like extra work, but it saves money later. Gather the account email, plan screenshot, renewal date, and the last successful payment entry before you contact support.

Because Infopay does not publish a data retention rule, save reports and invoices locally. A screenshot of the logged-in account page with the date visible is especially useful if the dashboard changes after cancellation.

For refunds and disputes

A refund request is much stronger when you attach the exact transaction details. Include the transaction date, charge amount such as $19.00 (RM89.68), the payment method, and a screenshot showing the merchant descriptor on your card statement.

• Account email and full name
• Latest invoice or receipt
• Card or bank statement screenshot
• Cancellation email copy
• Any support ticket reference

After cancellation confirmation

Save the confirmation email, final account screenshot, and any note from phone support. Then set a calendar reminder for 3 days before the next expected billing date and another one 7 days after that date to verify no new charge appeared.

If the bank statement still shows a recurring debit, you will already have a clean document bundle for your bank, KPDN, or TTPM.

Common mistakes that cause extra charges

Waiting until the billing day

A common mistake is cancelling on the same day the renewal is due, then assuming the charge will fail or reverse automatically. If the billing batch has already run, the payment may still go through even if you sent the email a few hours later.

Safer move: send the request at least several days before the next billing date and keep proof of the timestamp. If your cycle renews on the 15th, act by the 10th if possible.

Trusting a phone call without written proof

Another real-world problem is calling support, hearing that the issue is handled, then discovering a fresh charge next month. Since Infopay does not publish support hours and has no live chat, the written trail matters more than usual.

Solution: after any phone call to (800) 309-9351, email [email protected] with a summary and ask them to confirm cancellation in writing. One extra email can save weeks of dispute work.

Expecting an automatic pro-rated refund

Users often assume they will get money back for the unused portion of the month. Infopay does not publicly promise that in the verified Terms, so expecting it without asking is risky.

Solution: request the refund directly and explain why you believe it is due, especially if the charge happened after cancellation or was unauthorised. If support refuses and the facts support you, escalate to your bank dispute process.

Not saving account evidence before access ends

Once access changes, you may lose the page that showed your plan or renewal status. That creates a headache if you later need to prove what was visible in the account on a specific date.

Solution: capture the billing page, profile page, and any cancel confirmation screen before logging out. Store the files with date labels such as Infopay-billing-12-Jul-2026.

Using the wrong route for the problem

If the issue is a normal cancellation, support is the starting point. If the issue is an unauthorised recurring charge on a Malaysian card, your bank should be involved early because chargeback windows often run around 60 to 120 days.

Solution: run both tracks when necessary. Ask Infopay for cancellation and refund, then contact your issuing bank if a disputed charge is still sitting on the statement.

Quick comparison of the available cancellation routes

Method comparison table

How to choose your route

The table shows the most realistic options based on the verified material, but only use the App Store path if you know for sure the charge came through Apple. Since no verified evidence confirms Infopay subscriptions are sold through mobile app stores, most users should focus on account, email, and phone first.

There is no single perfect method here. Web cancellation is fastest if the button exists, email gives the cleanest proof, and phone can be useful for urgent clarification on the same day.

What to do in the days after cancellation

Immediate follow-up steps

Right after sending the cancellation, check for an email confirmation and take one more screenshot of the account page. If nothing arrives within 48 hours, send a polite follow-up with the original request attached below your message.

Then mark your next expected billing date on the calendar. This small step matters because many users only realise there is a problem after several weeks, when the dispute window is already shrinking.

Monitor your bank statement and use chargeback if needed

Watch your card or bank statement for at least one full billing cycle after cancellation. Look for the exact merchant descriptor tied to the earlier payment and compare the amount carefully, especially if the charge is around $19.00 (RM89.68).

If a new unauthorised or recurring charge appears, tell your issuing bank you want to dispute the transaction or request a chargeback. In Malaysia, banks typically work within network timelines of around 60 to 120 days, under Bank Negara Malaysia's complaint-handling framework.

Alternatives if you are moving away from Infopay

If your aim is to switch to a Malaysian payment or billing tool with clearer pricing, three names worth checking are M1Pay, Gkash, and AffanPay. M1Pay lists FPX RM0.80 and card 1.8%, Gkash starts FPX from 1.00% and card from 1.80% with minimum RM0.60, while AffanPay lists FPX RM1.00 and card 1.75%.

These alternatives are not direct proof that they fit every Infopay use case, but they do show one advantage: local pricing transparency. That alone can reduce billing confusion later.

Useful links

• Infopay official website
• Infopay help page
• Infopay terms
• KPDN official website

Address and contact reality for cancellation

No Malaysia cancellation address was found

No public Malaysian cancellation address was found in the verified sources for this guide. The service appears to be handled online, and the notes identify Infopay as a U.S.-based company with Boston, Massachusetts mentioned in the wider company context.

So if you are trying to cancel from Malaysia, the practical route is digital rather than walk-in or mail-first. Start with the account area, then move to email and phone if the account page does not give a clear cancellation control.

Contact points you can actually use

Use the following support details for your cancellation trail:

• Help page: https://www.infopay.com/help.php
• Email: [email protected]
• Phone: (800) 309-9351
• Hours: not specified publicly

If support later gives you a postal address, send any letter only after you have already created a digital record by email. That way, if the company ignores the paper mail, you still have dated evidence ready for your bank, KPDN, or TTPM.