Cancellation Infopay: Easy Method

What is Infopay

Infopay as a subscription service

Infopay is a finance-related subscription service that sells access to payout and money transfer tools. Based on its published pricing, it offers monthly plans at ₱1,500, ₱3,750, and ₱7,500, with features such as batch payouts, quick transfers, scheduled payouts, and transfers to more than 90 banks and e-wallets "pricing" (nextpay.world).

The company details in the available material are limited, and that is part of the problem for many users. The Terms page points to U.S. legal terms under the law of Massachusetts, and the only cancellation address found is in Boston, which means a Philippine user may be dealing with a service that supports local payments and payouts but does not present a Philippines-focused cancellation process "Commonwealth of Massachusetts, USA" (infopay.com).

What users are actually paying for

The Basic Plan at ₱1,500 per month includes transfers to 90+ banks and e-wallets, batch payouts, single payouts, and scheduled payouts. The Pro Plan at ₱3,750 per month adds more advanced functions, while the Pro Plus Plan at ₱7,500 per month adds premium support and services "Prices are inclusive of VAT" (nextpay.world).

There is also a 15-day free trial for new customers, plus payout transaction fees on top of the monthly subscription. Here is the thing: even though the pricing is clear, the cancellation and refund terms are not clearly spelled out in the Terms, so if you signed up for the trial or a paid plan, you should assume you need to act before the next billing date and keep proof of every step (nextpay.world).

How Infopay appears to work in the Philippines

For users in the Philippines, the practical issue is support access. Infopay lists email support at [email protected], phone support at 800-309-9351, and help resources at Infopay Help. Support hours are daily from 8 a.m. to midnight EST, which roughly means late evening to daytime hour shifts for Philippine users depending on daylight saving changes in the U.S. (infopay.com).

Local pain points are already familiar. Some users report trouble canceling and some say billing continued after they asked to stop. There is no live chat, and phone support is mainly in English, which can make the process harder for users who expected a simple in-account cancel button. If you are deciding whether to leave, alternatives in the same broad space include Paymennt Services Inc. (PayTray), BayaniPay, and Instapay.

How to cancel Infopay without getting billed again

Checks to do before you send any cancellation request

A lot of cancellation stress starts because users do not know their next billing date. Before you do anything, open your account and capture the current plan name, the monthly charge, and the last successful payment. If you are on Basic, Pro, or Pro Plus, save a screenshot showing ₱1,500, ₱3,750, or ₱7,500 and the date visible on the billing page.

You should also export anything you may need later, especially payout history, recipient lists, invoices, and transaction logs. Infopay's Terms do not say what happens to your data after cancellation, so do not assume your records will remain available forever. Just a reminder: if a refund fight starts later, screenshots from before cancellation are often the fastest proof.

The practical web and account route

Infopay does not publish a clear self-service click path such as Settings > Subscription > Cancel in its Terms or Help page. The verified guidance is to contact the company directly for cancellation help at [email protected] or by phone at 800-309-9351 (infopay.com). That means the real web route is less "click and done" and more "account check plus support request."

If you are already logged in, go through your account pages and look for billing or plan details before contacting support. A practical sequence is Account > Billing or Subscription if those tabs appear in your dashboard, then take screenshots of the active plan and payment details, then send your cancellation request by email. In the message, include your full name, account email, plan name, last charge amount in ₱, and a direct sentence such as "Please cancel my subscription before the next billing date and confirm by email."

If you want a support starting point, use the official help page. Since no dark patterns were identified in the available research, there is no verified evidence of retention pop-ups or hidden cancellation links. The truth is, Infopay's process seems more complicated than it should be simply because the public instructions are thin.

Cancel by email or phone

Email is usually the strongest everyday option because it creates a written record. Send your request to [email protected] and ask for two things in the same message: cancellation confirmation and the exact effective date. If support replies that your access continues until the end of the paid period, save that email because it matters if another charge appears later.

Phone support is available at 800-309-9351 daily from 8 a.m. to midnight EST (infopay.com). If you call from the Philippines, check the time difference before dialing so you do not lose a day close to billing. After the call, send a follow-up email summarizing what the agent told you, including the date, time, and name of the representative if available.

• Use the account email tied to billing.
• Write the exact plan name.
• State "cancel before next billing date."
• Ask for written confirmation.

Postal mail as a backup option

If email and phone do not work, you can send a cancellation letter to the known corporate address in Boston. This is slower, usually around 5 to 10 business days for delivery and handling, but it can help if you need stronger proof that you sent a formal notice.

Some users now use digital registered-letter services such as Postclic because they provide timestamped proof of sending, receipt, and opening without going to a post office. If you choose postal notice, still send the same request by email on the same day so your timeline is clear.

After you cancel, what changes and when

Access to features and billing timing

Infopay does not clearly state in its Terms whether access ends immediately or stays active until the end of the paid billing cycle. In practice, the safest assumption is that your cancellation should stop the next renewal, not necessarily erase access the same day, so ask support to confirm the effective cancellation date in writing.

If your plan renews monthly, the key date is the next billing date shown in your account or on your last invoice. For example, if you were charged on March 12 and you cancel on March 8, you should ask support to confirm that no new charge will be posted on April 12. Without that written confirmation, you are relying too much on a verbal promise.

Auto-renewal, free trial, and your account data

No auto-renewal clause was found in the Terms, and no minimum commitment was specified either (infopay.com). That sounds good at first glance, but it also means the public wording does not clearly explain what happens if a free trial turns into a paid plan or what exact deadline applies before a charge goes through.

No data retention policy was found in the Terms, so you should assume that saved records may become harder to access after the account is closed. Download payout reports, invoices, and any compliance documents before you cancel. If your business uses Infopay operationally, export recipient data before your final day to avoid a last-minute scramble.

Infopay refunds and disputed charges in the Philippines

What the published policy actually says

Infopay does not publish a clear refund policy in the Terms that was verified in the available research. The same applies to unused periods and billing errors: no detailed refund rule was found, and users are directed to contact [email protected] or call 800-309-9351 for help (infopay.com).

That lack of detail matters because many users feel frustrated when a service keeps charging after a cancellation request or when a refund is delayed. With Infopay, you should not expect an automatic pro-rated refund unless support clearly agrees to it in writing. Ask directly whether the company will refund a full month, a partial month, or only stop future billing.

Your rights in the Philippines and how they apply

In the Philippines, consumer complaints for subscriptions can fall under the Consumer Act of the Philippines, Republic Act No. 7394, with the DTI as the main consumer authority. For door-to-door or direct sales, there is a 7-working-day cooling-off period, but there is no universal statutory cooling-off rule for all online subscriptions, so Infopay users should not assume they automatically get a 7-day online cancellation right.

Because Infopay's own Terms do not specify a cooling-off period or withdrawal right, your best argument in a dispute is factual proof: the date you canceled, the date you were charged, and the evidence that billing continued after your request. If you signed up through a trial, ask support whether the 15-day free trial converted on a specific date and request a refund if the conversion timing was unclear.

How to request a refund step by step

Start with email because it creates a paper trail. Send your refund request to [email protected] with your account email, transaction date, amount in ₱, payment method, and screenshots of the charge and cancellation request. Use a direct subject line such as "Refund request for continued charge after cancellation."

If there is no answer within a reasonable short window, call 800-309-9351 during support hours and ask the agent to reference your email. If the charge came through a card, GCash, Maya, or another payment channel, keep the transaction ID ready. You want a clean timeline that shows what happened and when.

Chargeback and payment disputes

If Infopay does not resolve an unauthorized or continued charge, you can dispute it with your bank, card issuer, or e-wallet provider. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP-related banking practice, so do not wait too long. Save your cancellation email, screenshots, and any support replies before filing.

You can also escalate a consumer complaint to the DTI for online subscription issues under RA 7394. For banking or card handling issues, BSP channels may also be relevant. Use chargeback as a last resort when support does not fix the issue, because the provider may restrict the account once the payment is reversed.

Infopay terms that matter before you subscribe or cancel

The missing clauses you should know about

The verified Terms page does not show a clear auto-renewal clause, does not specify a minimum commitment, and does not explain data retention after cancellation (infopay.com). It also does not provide detailed free trial conversion terms in the data available for this guide, even though pricing information mentions a 15-day free trial for new customers (nextpay.world).

For a user in the Philippines, that means you should not assume the subscription mechanics are consumer-friendly just because no strict clause is visible. When terms are sparse, your safest move is to keep your own evidence from day one: screenshots of the sign-up page, trial details, pricing, and every support interaction.

Applicable law and dispute process

Infopay's Terms apply the law of the Commonwealth of Massachusetts, USA, and mention binding arbitration in Boston, Massachusetts, under American Arbitration Association rules, with a class action waiver (infopay.com). For a Philippine subscriber, that is a serious practical issue because formal dispute resolution would be expensive and inconvenient.

That is why local complaint channels matter so much. If your concern is a continued charge or unclear cancellation handling, start with support, then move to your bank or e-wallet provider, and then consider DTI if needed. For small subscription disputes, local evidence and payment-channel remedies are usually more realistic than overseas arbitration.

Infopay plans, pricing, and whether you are overpaying

Current monthly plans

Which plan costs the most and what you get

The cheapest plan is Basic at ₱1,500 a month. The most expensive is Pro Plus at ₱7,500 a month, which is five times the price of Basic. If your team mainly needs quick transfers, scheduled payouts, and routine bank or e-wallet disbursements, Basic may already cover the essentials (nextpay.world).

Pro at ₱3,750 is the middle tier and is likely aimed at businesses that need added operational tools. Pro Plus only makes sense if premium support has real value to your workflow. If support quality is your main reason for paying more, remember that the service currently does not offer live chat, so premium support should be weighed carefully against that limitation.

Billing notes and extra costs

The published prices are inclusive of VAT, which is helpful for Philippine budgeting. A 15-day free trial is available for new customers, but payout transaction fees apply on top of the subscription price, so your true monthly cost can be higher than ₱1,500, ₱3,750, or ₱7,500 depending on usage (nextpay.world).

No annual plans or annual savings were published in the verified pricing data for this guide. If you are paying but using the platform only occasionally, those transaction fees can make the service feel more expensive than the headline plan price suggests.

Your rights in the Philippines if Infopay cancellation goes wrong

The local rules that matter most

For users in the Philippines, the main consumer framework is the Consumer Act of the Philippines, Republic Act No. 7394, with the Department of Trade and Industry as the key authority for consumer complaints. For direct sales, there is a 7-working-day cooling-off period, but that rule does not automatically cover every online subscription in the same way.

Applied to Infopay, this means the strongest cases usually involve misleading billing, unclear trial conversion, or charges that continued after cancellation. Since Infopay's Terms do not spell out a cooling-off period or withdrawal right, your complaint should focus on the actual conduct: dates, payment proof, and support responses.

How to file a complaint

If support does not resolve your issue, prepare a short file with your account email, invoices, screenshots of your cancellation request, and the bank or e-wallet statement showing the charge. Then submit a complaint to the DTI and clearly state what outcome you want, such as refund of ₱1,500 or confirmation that recurring billing has stopped.

For card or e-wallet disputes, contact your issuer quickly. GCash, Maya, and bank card providers usually ask for transaction dates, merchant name, and screenshots. In continued-billing cases, your cancellation confirmation is often the piece that decides the case.

Useful Philippine contacts

You can start with the DTI for consumer issues tied to subscriptions and billing practices under RA 7394. For payment disputes involving banks and cards, BSP-related channels may help if the issue is mishandled by the issuer.

• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

What customers seem to experience when trying to leave

Overall verdict on the cancellation experience

The overall picture is mixed but leans difficult. No verified user review set or star rating was found for this guide, so there is no reliable overall score to display. Still, the available local issue data points to two recurring pain points: unclear cancellation handling and reports of continued charges after users asked to cancel.

The lack of live chat also slows everything down. If your issue is urgent and your billing date is close, relying on one support channel is risky. Send the email, keep the screenshot, and follow up by phone on the same day.

Recurring themes seen in available evidence

• "Users report difficulties in canceling subscriptions, with some experiencing continued charges after cancellation requests." (Research data)
• "Limited support options, with no live chat available and phone support primarily in English, which may be challenging for non-English speakers." (Research data)

Balanced takeaway

Because no verified public review set was found, it would be unfair to paint the whole service as bad. On the positive side, pricing is published clearly, VAT is included, and support channels do exist by email and phone. On the negative side, cancellation instructions should be much clearer for a finance subscription that charges up to ₱7,500 per month.

If you are canceling, treat the process as one that requires documentation, not trust. That mindset usually saves time later.

Documentation that makes cancellation and refunds easier

What to save before you cancel

Save a screenshot of your active plan page, your latest invoice, and the exact billing date. If you are on the 15-day free trial, capture the page that mentions the trial and the date you started it. This matters if the plan converts and you need to argue that the charge was unexpected.

Also export operational data before you lose access. For a payment platform, that includes payout logs, recipient lists, account statements, and any tax or accounting records linked to your transactions.

What to keep for a refund or dispute

• Cancellation email sent to [email protected]
• Any reply from Infopay support
• Screenshot of account and plan
• Bank, card, GCash, or Maya transaction proof
• Call log with date and time

What to keep after cancellation

Once support confirms cancellation, save that email in more than one place. A PDF copy plus cloud backup is ideal. Then check your next statement to confirm that the recurring charge really stopped.

If another debit appears, act fast within the dispute window. In the Philippines, waiting too long can weaken your chargeback case with the bank or e-wallet provider.

Common cancellation mistakes that cost users time and money

Sending a vague request

A short message like "Please stop my account" can slow things down because support may ask follow-up questions. Write the account email, plan name, charge amount, and request to cancel before the next billing date. A clear message reduces back-and-forth when your renewal is only a day or two away.

A real-world example is a user on Pro at ₱3,750 emailing support without the billing email address. Support cannot match the account quickly, and the next charge lands before the issue is fixed.

Waiting until the billing day

If you send the request on the same day the system is due to bill you, there is a real chance the payment is already in process. Since Infopay does not publish exact cut-off times, cancel as early as you can. A good buffer is several days before renewal, especially if you are in the Philippines and support hours follow EST.

This mistake shows up often in subscription disputes. The user thinks they canceled "on time," but the timestamp and time zone tell a different story.

Not asking for written confirmation

Phone calls are useful, but without a written follow-up they are weak evidence in a billing dispute. If the agent says the account is canceled, send an email right after the call and ask them to confirm the effective date.

When users report continued charges after cancellation requests, this is usually the missing piece. A bank will ask what proof you have, not what you remember from a call.

Expecting an automatic refund

Infopay does not publish a verified refund rule for unused time, so assuming a pro-rated refund is risky. If you cancel halfway through a month, support may simply stop the next charge rather than refund the current one.

That is frustrating, but it is better to ask directly and early. If the answer is no, you can decide whether the amount and evidence justify a bank dispute.

Forgetting to monitor the next statement

Many users relax once the cancellation email arrives and never check the next bill. Do not do that. Watch at least one full billing cycle after the effective cancellation date.

If an unauthorized charge appears, you may have up to 60 days from the statement date to dispute it through your bank or card issuer in the Philippines. Missing that window can make recovery harder.

A side by side look at Infopay cancellation methods

Comparison table

Key takeaway from the options

The fastest path is usually support by email, backed by screenshots from your account. Registered mail gives stronger proof but takes longer. The app-store methods appear in the research table, but for a finance service like Infopay, direct account billing is usually the more realistic route unless your subscription was specifically purchased through a mobile store.

The best method depends on your deadline. If renewal is close, use more than one channel on the same day and keep records for each one.

What to do in the days after you cancel

Immediate follow-up steps

Right after sending the cancellation request, save the sent email, capture your account status, and put a reminder in your calendar for the next billing date. If support confirms cancellation, save that message as a PDF and screenshot it as well.

Then check whether your plan page changes to canceled, expires on a certain date, or remains active. Since Infopay does not clearly document post-cancellation account behavior, your own screenshots become the record of what the dashboard showed.

Watch your payment method and act quickly if charged again

Monitor at least one full statement cycle after cancellation. Look for merchant names related to Infopay and compare the amount with your old plan price such as ₱1,500, ₱3,750, or ₱7,500. If another charge appears, contact the merchant, then your bank, card issuer, GCash, or Maya without delay.

In the Philippines, chargeback and transaction disputes often need to be raised within 60 days from the statement date. For consumer complaints tied to online subscriptions, DTI is the public authority to remember under RA 7394.

If you need an alternative after leaving

Paymennt Services Inc. (PayTray) is one option if you want a payment gateway with payment links, QRPh, virtual accounts, bills payment, e-wallet webpay, and online banking. BayaniPay is more remittance-focused and may suit users whose main need is sending money to the Philippines. Instapay is another payment solution for collections and payouts with support resources.

Pricing for those alternatives was not specified in the verified data used here, so compare support quality, local payment compatibility, and dispute handling before switching.

Useful links

• Infopay help page
• Infopay terms
• Published pricing reference
• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

The cancellation address and when to use it

Known physical address for formal notice

No Philippines-based cancellation address was found in the verified material. The known corporate address is:

• 227 Lewis Wharf, Boston, MA 02110, United States

Use this address only if you want to send a formal cancellation notice or backup documentation because your email and phone attempts did not get a response. For most users in the Philippines, email to [email protected] and follow-up by phone at 800-309-9351 will be faster than physical mail.

Practical closing advice

If you want the smoothest exit, do not wait for the billing date. Cancel early, ask for written confirmation, and keep every screenshot. That simple habit is usually the difference between a clean cancellation and a month of chasing a refund.

With Infopay, the biggest issue is not a published cancellation fee. It is the lack of a simple, public, self-service cancellation path. Once you know that, you can plan around it and protect yourself.