Cancellation Explain Everything: Easy Method

What is Explain Everything

Explain Everything in plain terms

Explain Everything is a subscription-based digital whiteboard app used for teaching, training, video lessons, and live collaboration. It is operated under the Explain Everything brand and supported through Promethean channels, with support and account guidance published on its official help centre and support pages (explaineverything.com, help.explaineverything.com).

For users in Malaysia, the main thing to know is that this is a software service, not a one-off app purchase. You may subscribe on the web, through the App Store, or through Google Play. That matters a lot because cancellation usually has to be done through the same billing channel where you signed up.

What people are paying for

The paid plans focus on more storage, unlimited projects, longer or unlimited video creation, and better collaboration limits. The official plans page shows Free, Advanced, Pro, and Team options, with Malaysian Ringgit pricing published for several tiers including RM69.00 yearly for Advanced and RM44.90 monthly for Pro (help.explaineverything.com).

If you only need basic whiteboarding, the Free plan may be enough with 500 MB storage, 3 projects, and 3-minute videos. Users usually pay because they want unlimited workspaces, more cloud space, and smoother collaboration for classes or teams.

How the service works in Malaysia

Many Malaysian users get frustrated when the cancellation route is not obvious, especially if they forgot whether they subscribed on the website or inside the app. That frustration is valid, lah, because the right cancellation path depends on the billing platform, and using the wrong one often causes failed cancellation attempts.

Pricing is available in MYR on the plans page, which is helpful for Malaysia. The verified pricing data shows local prices such as RM44.90 per month for Pro and RM44.90 per user per month for Team, while support is mainly by email at [email protected] and through the help centre, with operating hours listed as Monday to Friday, 9 AM to 5 PM Eastern Time (explaineverything.com).

How to cancel Explain Everything without getting charged again

Checks to do before you press cancel

If you are worried about being charged after cancelling or losing access too early, do these checks before anything else. Confirm your next billing date, take a screenshot of your current plan page, and save any important projects or exports you still need. Explain Everything says your access stays active until the end date after cancellation, but there is no refund for unused days (help.explaineverything.com).

Also confirm where you subscribed. A web subscription must be cancelled in your Explain Drive account. An iPhone or iPad subscription must be cancelled through Apple settings. An Android subscription billed by Google Play must be cancelled through Google Play. This is the most common mistake I see, and it wastes time.

• Take a screenshot of the plan name and renewal date
• Save project files, exported videos, and shared links
• Check whether the charge appears under web, App Store, or Google Play
• Search your email for the original receipt

Exact web cancellation path

If you subscribed directly on the web, the official route is clear once you are in the correct account area. Sign in to your Explain Drive, select your username in the upper right corner, choose My Subscriptions, open the Details tab, find the subscription you want to stop, and click Cancel in the Actions column. You then confirm by clicking Yes, I want to cancel (help.explaineverything.com).

This method is usually the fastest because it is self-service. After you confirm, take a screenshot of the cancellation confirmation page straight away. If the button is hard to find, look carefully under the username menu rather than general account settings. Some users say the option feels buried, so do not assume it will appear on the home screen.

Cancel through App Store on iPhone or iPad

If Apple is billing you, you must cancel through iOS settings. Open Settings, tap your name, tap Subscriptions, choose the Explain Everything subscription, then tap Cancel Subscription (help.explaineverything.com).

This route is medium difficulty because some users expect to cancel inside the Explain Everything app itself. If the subscription is missing from Apple subscriptions, that usually means Apple is not the billing provider. In that case, check Google Play or your web account receipt instead of repeating the same steps.

Cancel through Google Play on Android

If your Android device was used for the purchase, open the Google Play Store, tap the profile icon in the top right, go to Payments & subscriptions, then Subscriptions, choose Explain Everything, and tap Cancel subscription. Then follow the on-screen steps (help.explaineverything.com).

This method is also medium difficulty because Google Play menus are straightforward, but users sometimes have more than one Google account on the same phone. Make sure you are viewing the same Google account that received the subscription receipt, can or not the app will show nothing and you may think the subscription does not exist.

Email support and written notice options

Explain Everything does not list a customer service phone number in the verified support details. Support is mainly through email at [email protected] and the help centre at Explain Everything Support, with hours listed as Monday to Friday, 9 AM to 5 PM Eastern Time (explaineverything.com).

Email is useful if you were charged after cancelling, if the cancel button fails, or if you need billing clarification. Include your account email, receipt number, charge amount in RM, billing date, and screenshots. For users who want stronger proof in writing, postal notice is also possible. A digital registered-letter service such as Postclic can serve the same practical purpose with tracked proof of sending, receipt, and opening, which is senang if you do not want to queue at the post office.

Postal cancellation as an extra route

Postal notice is not the main route for most users, but it can help if account access is blocked or if support ignores repeated emails. For Malaysia users outside the United States, service notes indicate written notices should go to the UK address linked to Promethean.

Send a short letter with your account email, full name, subscription type, billing date, and a clear statement that you want all renewals cancelled. Keep a copy of the letter and the delivery proof. Give this method around 5 to 10 business days because it is slower than online cancellation.

After you cancel, what actually changes on your account

Access continues until the paid end date

One point that worries many users is whether access will stop immediately after cancellation. According to Explain Everything’s help article, if you cancel before the end date, your subscription remains active until that end date. You are not cut off on the same day unless your billing period already ends that day (help.explaineverything.com).

Example: if your Pro plan renews on 30 August and you cancel on 12 August, you should still keep paid access until 30 August. After that, the account switches to the Free Plan and charges should stop.

What happens if you do nothing

The verified help article focuses on cancelling renewals, which strongly suggests the service continues billing until you actively stop it. The exact auto-renewal clause is not expanded in the available sources, but the practical takeaway is simple: if you do not cancel before the next billing date, expect the next recurring charge to go through.

Set a calendar reminder at least 3 days before renewal. That buffer helps if the web page is slow, if the App Store menu is not showing properly, or if you need time to contact support.

Your projects and data after downgrade

The available sources do not clearly state a detailed data retention policy after cancellation. What is confirmed is that your account moves to the Free Plan after the paid end date (help.explaineverything.com). Because the Free plan has lower limits such as 500 MB storage and 3 projects, save or export important work before your paid period ends.

If you have a lot of video lessons, team folders, or cloud files above the free limits, do not assume all of that will remain fully usable. Export what matters before the downgrade date. That is the safest move.

Refunds, billing disputes, and the fine print users usually miss

General refund rule from Explain Everything

The company’s published cancellation guidance is blunt: no refund after cancellation. If you cancel before the end date, you do not get money back for the remaining days, and the subscription stays active until that end date (help.explaineverything.com).

This means pro-rated refunds are generally not part of the standard policy. If you paid RM44.90 for a monthly Pro plan and cancel halfway through the month, the usual outcome is continued access until the billing end date, not a partial refund.

Refunds for billing errors

The verified material does not provide a specific refund rule for billing errors. It says to contact Explain Everything support for assistance (help.explaineverything.com). So if you were charged after cancelling, send support a message immediately with the cancellation screenshot and the card or store receipt.

Be direct in your email. State the cancellation date, the charge date, the amount in RM, and the channel used to cancel. Ask for confirmation that renewals are off and request reversal of the incorrect charge. This gives support less room to delay the case.

Your rights in Malaysia if the charge looks unfair

In Malaysia, the Consumer Protection Act 1999 is the main law readers should know. The 10 working day cooling-off period mentioned in local legal summaries mainly applies to direct sales contracts such as door-to-door or certain mail-order arrangements, and it requires written contract wording. For a normal online software subscription like Explain Everything, that cooling-off rule may not fit neatly unless the contract structure matches those conditions.

So do not assume you automatically get a 10 day no-questions-asked refund for a digital subscription. If the issue is an unauthorised recurring charge, a misleading billing setup, or refusal to honour a cancellation, your stronger practical path is a complaint to the trader, then KPDN or TTPM if the matter is still unresolved.

How to ask for a refund step by step

• Email [email protected] with your account email and receipt details
• Attach screenshots of the cancellation confirmation and the charge
• If billed by Apple, also use Apple’s subscription and refund channels
• If billed by Google Play, use Google Play account records and support routes
• If there is no fix, dispute the recurring transaction with your bank

Chargeback in Malaysia as a last resort

If a recurring charge appears after valid cancellation and support does not solve it, Malaysian cardholders can ask their issuing bank for a chargeback or dispute an unauthorised or recurring card transaction. Banks usually work within card-network timeframes of about 60 to 120 days from the transaction date or from when the problem was discovered, under Bank Negara Malaysia’s financial consumer protection framework and complaint-handling rules.

Use chargeback only after you have your evidence ready. Prepare the cancellation screenshot, support emails, receipt, bank statement line, and a short timeline. If your payment was through Apple or Google, also keep those store records because the bank may ask who actually processed the charge.

Explain Everything plans and prices in Malaysia

Current subscription plans

Which plan costs the most

On the published Malaysian pricing data, Team is the most expensive in practical terms because it is RM44.90 per month per user. A 5-person team would mean RM224.50 every month. Pro is also RM44.90 monthly, but for a single user only. Advanced Education at RM69.00 yearly is much cheaper on a yearly total basis for eligible education users (help.explaineverything.com).

The least expensive option is the Free plan at RM0, though it comes with strong limits such as 3 projects and 500 MB storage. If you are paying but barely using the app, downgrading may save quite a lot.

Billing notes that matter before cancelling

The verified data says prices may differ based on exchange rates and local tax handling, so use the official plans page for the latest figure at the time you subscribe (help.explaineverything.com). No cancellation fee or early termination fee was found in the available terms-related material.

There is also no verified free trial rule in the supplied sources. If you joined through Apple or Google, store-specific billing timing can also affect when the renewal appears on your card statement.

What Malaysian consumer law can do if cancellation goes wrong

Rules that matter for a subscription dispute

For Malaysia, the key law is the Consumer Protection Act 1999. In plain language, it gives consumers a route to challenge unfair conduct, misleading practices, and unresolved payment disputes. For Explain Everything users, that becomes relevant when a cancellation was done properly but recurring charges still continue, or when support does not respond within a reasonable period.

The 10 working day cooling-off period often mentioned in summaries is limited. It mainly applies to direct sales contracts that meet specific formal requirements, including written wording that the contract is subject to a ten-day cooling-off period. That will not automatically cover every online software subscription.

KPDN and TTPM escalation path

If Explain Everything or the billing channel does not fix a valid complaint, Malaysian users can escalate through the Ministry of Domestic Trade and Cost of Living, known as KPDN, and through the Tribunal for Consumer Claims Malaysia, known as TTPM. KPDN handles consumer complaints and enforcement matters, while TTPM is the practical forum for claiming money in many consumer disputes.

Use KPDN when you want to report unfair charging or non-response. Use TTPM when you want a formal consumer claim for a specific loss amount. Bring your screenshots, receipts, emails, and bank statement entries. Without documents, your complaint becomes much weaker.

How to file a solid complaint

• Write a short timeline with dates of subscription, cancellation, and charge
• Attach screenshots from the account, App Store, or Google Play
• Include the amount charged in RM and the payment reference
• Show that you already contacted [email protected]
• State the remedy you want, such as refund or confirmation of no further billing

Useful local contacts

For consumer escalation in Malaysia, start with KPDN’s consumer complaint channels and TTPM’s filing information. Use the official websites so you get the latest form, address, and procedural details. That is safer than relying on outdated forum advice.

If Explain Everything’s own published terms are thin on auto-renewal wording or data retention details, Malaysian readers should rely on their evidence trail and local complaint channels rather than waiting too long. Delay is what usually hurts refund chances.

Real customer feedback on cancellation: mostly negative, with a few practical positives

Overall verdict from available reviews

Overall review trend: 0 positive and 5 negative reviews out of 5 unique reviews. Based on the supplied review set, cancellation is generally viewed as difficult or at least frustrating. The recurring themes are hard-to-find menu paths, charges after cancellation, poor refund expectations, and slow support response.

To stay balanced, the service itself still has practical value for teaching and whiteboard collaboration, and the official cancellation articles do provide exact steps. The problem is less about total impossibility and more about users missing the correct billing channel or not getting reassurance quickly enough.

Recurring themes table

Sources summary table

Individual user comments

• "I had a hard time finding the cancellation option in my account settings. It was buried under multiple menus, making the process frustrating." (Reddit)
• "After canceling my subscription, I was still charged for the next billing cycle. I had to contact customer support to get a refund." (TrustPilot)
• "The cancellation process was straightforward, but I was disappointed to find out that I wouldn't receive a refund for the unused portion of my subscription." (Explain Everything Forum)
• "Customer support was unresponsive when I tried to cancel my subscription. I had to send multiple emails before receiving a reply." (Reddit)
• "I was offered a discount to stay subscribed when I attempted to cancel, which felt like a dark pattern to keep me paying." (TrustPilot)

Documents to keep before and after you cancel

Before cancellation

Save evidence before you touch the cancel button. At minimum, keep a screenshot of your subscription page, the renewal date, and the email address tied to the account. If you subscribed through Apple or Google, keep the store receipt too.

For project safety, export videos, lesson files, or whiteboards you still need. This matters because the account will switch to the Free Plan after the paid end date, and the free limits are much lower than paid tiers (help.explaineverything.com).

For refund or billing dispute

• Transaction ID or receipt number
• Date and amount of the charge
• Last 4 digits of the card if relevant
• Cancellation confirmation screenshot
• Email thread with support

After cancellation

Keep the confirmation email or the final confirmation screen screenshot. Then check your next bank or card statement after the renewal date passes. This is where many people realise too late that the charge still went through.

Set a reminder for the day after the expected renewal date and again 30 days later. That gives you a clean monitoring window if you later need to open a charge dispute with your bank.

Common mistakes that lead to extra charges

Using the wrong cancellation channel

A very common scenario is cancelling on the website even though the payment was actually through the App Store or Google Play. In that case, the web account may not stop the store billing at all. Always match the cancellation method to the original receipt source.

If your email receipt came from Apple, use iPhone settings. If it came from Google, use Google Play. If it came from Explain Everything directly, use Explain Drive.

Expecting a refund for unused days

Some users cancel halfway through the month and expect money back for the unused balance. Explain Everything’s published policy says no refund after cancellation and no refund for the remaining days in the billing period (help.explaineverything.com).

So cancel to stop the next renewal, not because you expect a pro-rated return. If a refund is your goal, your argument must usually be a billing error, duplicate charge, or unauthorised charge.

Not saving proof

Another painful mistake is clicking cancel and then closing the page without taking a screenshot. When a later charge appears, the user has no quick proof of what happened. That slows down support and weakens a bank dispute.

Take screenshots of the final confirmation page, the subscription details screen, and the receipt. Three images can save hours later, lah.

Waiting until the renewal day

If you wait until the exact billing date, you risk missing the cutoff due to time zone differences, app store processing, or simple confusion about which date is the real renewal date. Support hours are listed in Eastern Time, not Malaysian time, which can add delay (explaineverything.com).

Safer practice is cancelling at least 3 days before renewal. That gives room to fix any issue while the billing cycle is still open.

Ignoring support escalation when a charge reappears

Some users keep sending short emails like “please help” without full evidence. That usually goes nowhere. When a charge appears after cancellation, send a complete package once: screenshot, receipt, charge amount in RM, cancellation date, and account email.

If there is no proper answer, escalate to KPDN or TTPM and prepare for a possible bank chargeback within the usual 60 to 120 day dispute window used by banks and card networks in Malaysia.

Cancellation routes compared side by side

Comparison table

Key takeaway for Malaysian users

All four routes can work, but they suit different situations. Web is the quickest for direct subscriptions, app stores are necessary for store-billed accounts, and written notice is useful when you need a stronger paper trail.

No cancellation fee or early termination fee was found in the verified material. The real risk is not the fee. The real risk is using the wrong channel and getting billed again.

What to do in the weeks after cancellation

Immediate follow-up steps

Right after cancelling, confirm you have evidence. Save the confirmation, mark the expected paid end date in your calendar, and note which plan you will drop to after that date. Explain Everything says the account will switch to the Free Plan when the current period ends (help.explaineverything.com).

If you rely on the app for teaching or team work, test access a few days before the end date and export anything still sitting only in the cloud. Do not wait until the last night.

Bank statement checks and chargeback timing

Watch your card or bank statement through the next renewal cycle and again the following month. If a new recurring charge appears after a valid cancellation, contact support immediately and ask your bank about a chargeback or recurring transaction dispute if the issue is not resolved.

In Malaysia, banks usually work within a 60 to 120 day dispute period depending on bank and card-network rules. This sits under Bank Negara Malaysia’s financial consumer protection framework, so act quickly once you spot the problem.

Alternatives if you are leaving for cost or usability reasons

If your main reason for leaving is price or interface frustration, there are workable alternatives. Microsoft Whiteboard is free and easy for basic collaborative whiteboarding. Miro offers a free tier and is stronger for team planning. Ziteboard is simpler and lighter if you just want a clean online whiteboard.

For Google-heavy workplaces, Jamboard integrates with Google tools, though availability and product direction should be checked on Google’s side before committing. If you want visual collaboration with an infinite canvas, Conceptboard is another option with a free tier.

Useful links

• Explain Everything official website
• Explain Everything support
• Web cancellation guide
• App Store cancellation guide
• Google Play cancellation guide
• Tribunal for Consumer Claims Malaysia
• Ministry of Domestic Trade and Cost of Living

Where to send a written cancellation notice if you need a postal record

Physical address for users in Malaysia

If you need to send written notice because account access failed or support is not responding, the service notes indicate that users in Malaysia should use the UK notice address linked to Promethean:

• Promethean Limited, Promethean House, Lower Philips Rd, Blackburn, Lancashire, UK, BB1 5TH

Include your full name, account email, subscription type, billing date, and a clear request to cancel future renewals. Keep the delivery proof and a copy of the letter for at least 120 days in case you later need to show it to your bank, KPDN, or TTPM.

When postal notice makes sense

Most users will not need postal cancellation because the web, App Store, and Google Play routes are faster. Postal notice is more useful when you cannot log in, when billing continues after repeated contact, or when you want a stronger evidence trail for a formal complaint.

If your online cancellation already shows as confirmed, there is usually no need to duplicate the process by post. Focus instead on saving proof and checking the next statement properly.