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Cancellation Hiri: Easy Method
What is Hiri
What Hiri sells and who runs it
Hiri is a software as a service email client built for professionals who want email, task handling and calendar work in one place. The service appears to be operated by Whittl Media Ltd, trading as Hiri, with a business address in Dublin, Ireland, and its terms are published under Irish applicable law at Hiri Terms.
If you are trying to cancel, the confusing bit is this: Hiri’s published terms do not set out a clear self-service cancellation path. That is why many users feel annoyed after being billed again or after struggling to find the right page. For Malaysia users, that means you should treat Hiri as an overseas SaaS provider and keep very solid records from the start.
What users are actually paying for
The verified pricing data shows two paid offers connected to Hiri’s email software. The annual subscription is listed at $39.00 (RM184)* per year, while the lifetime licence is listed at $119.00 (RM562)* as a one-time payment. Both prices are based on a USD to MYR conversion rate of 1 USD about 4.72 MYR.
The main paid value is ongoing access to the desktop email client and future updates. Hiri has also been described as supporting installation across Windows, Mac and Linux systems. There is no verified free trial clause in the published terms, and no minimum commitment duration is stated in those terms either.
How Hiri works in Malaysia
For Malaysia, there is no verified MYR pricing page from Hiri itself in the source set, and no Malaysia-specific support line is publicly listed. Support is available through email at [email protected] and the support page at Hiri Support. No phone number and no live chat are publicly available in the verified data.
That matters because if you subscribed while in Malaysia, you may still be charged by an overseas merchant and may need to deal with your local bank if something goes wrong. The local pain points are quite consistent: users report unclear cancellation instructions on the Hiri website and limited contact methods. Senang story, this is not the kind of service where you should cancel casually and assume everything is settled.
How to cancel Hiri without getting charged again
Checks to do before you send any cancellation request
Many Hiri users worry about two things at the same time: losing access too early and still getting billed after cancelling. Both worries are valid because Hiri’s terms do not clearly explain the cancellation flow. Before you do anything, note your last payment date, your renewal date if shown in any invoice, and the email address tied to the purchase.
Take screenshots of your current plan, your licence screen, your invoice, and any account page that shows your subscription status. Save copies of payment receipts from your card statement, Apple receipt, Google Play receipt, or PayPal record. If Hiri later says they cannot locate your account, these documents usually solve the problem much faster.
- Screenshot your plan name and status
- Save your latest invoice and transaction ID
- Export any email or settings you may need
- Search your inbox for renewal notices from Hiri
- Set a calendar reminder 7 days before the next billing date
Cancellation through the web or your account
The awkward reality is that no specific web cancellation procedure is stated in Hiri’s published terms or support material from the verified source set. There is no confirmed click path such as Settings > Account > Subscription > Cancel in the available sources. Because of that, the practical route is to use Hiri support directly and ask for written confirmation that the subscription has been terminated.
Go to Hiri Support and send a request to [email protected]. In your message, include your full name, the purchase email, date of last charge, amount charged, and a direct sentence such as: “Please cancel my Hiri subscription before the next billing date and confirm by email.” Ask them to confirm the effective end date and whether any future recurring billing is stopped.
If you can still access any Hiri account or licence area, take a screenshot before and after sending the request. If there is no visible cancel button, mention that in your email. That small detail helps later if you need to dispute a recurring charge with your bank in Malaysia.
Cancellation if you paid through Apple or Google Play
Hiri is a type of SaaS product that can sometimes be billed through app stores, but the verified Hiri terms do not describe an App Store or Google Play cancellation process. If your receipt clearly came from Apple or Google, cancel from that store billing system because store-billed subscriptions are usually controlled by the store, not by the software provider.
For Apple, open Settings on your iPhone, tap your name, tap Subscriptions, find Hiri if it appears there, then choose Cancel Subscription. For Google Play, open Google Play, tap your profile, tap Payments and subscriptions, tap Subscriptions, select Hiri if listed, then tap Cancel subscription. After that, still email [email protected] with a screenshot of the cancellation so there is no argument later.
Email and postal routes if support is slow
Hiri does not publish a phone number in the verified support data, and no business hours are specified. That means email is the main route. Send from the same email used for purchase, and put a clear subject line such as “Cancellation request for Hiri subscription - urgent billing stop”. If no reply comes within 3 business days, send a follow-up in the same thread so your evidence stays in one place.
You also have the option to send a registered letter to the operator in Dublin if email goes nowhere. Some users prefer a digital registered letter service such as Postclic because it creates timestamped proof of sending, receipt and opening without a trip to the post office. Still, standard registered post works too if you want a traditional paper trail.
Once you cancel, what changes and what may not
Access after the cancellation request
Hiri’s terms do not clearly state whether access ends immediately or continues until the end of the paid period. In most software subscriptions, users keep access until the next billing date, but Hiri does not spell this out in the verified terms. So when you cancel, ask support to state the exact access end date in writing.
If your annual plan renewed on 15 July and support confirms cancellation on 20 July, you should ask whether access stays active until 14 July of the next cycle or ends on a different date due to the cancellation request. Do not assume. This is one area where vague support replies can cause a lot of frustration.
If you do nothing, what happens to billing
The published terms do not show a clear auto-renewal clause. That does not automatically mean billing cannot recur, because user reviews mention charges after cancellation and charges after a year. In practice, you should act as if recurring billing might continue unless you receive a written cancellation confirmation.
For a Malaysia user, the safe approach is simple: cancel before the next billing date, save the reply, and monitor your card statement for at least 2 full billing cycles. If there is a fresh charge after written confirmation, you already have the evidence needed for a bank dispute.
Your data and settings after cancellation
Hiri’s terms do not state a data retention policy after cancellation. There is also no verified clause in the source set explaining whether local email data, synced account settings, or cached information stays available after the plan ends. Because that gap exists, export or back up anything important before you cancel.
If you use Hiri for work mail, save contact details, message archives, task lists, and any local settings that took time to configure. This is especially relevant for users moving to Front, Microsoft 365, Hiver or Missive after cancellation. Better to copy what you need now than panic later, lah.
Refunds, disputed charges and the fine print that Hiri does not explain clearly
What the published policy says about refunds
Here the answer is blunt: the verified source set does not show a refund policy in Hiri’s terms. No general refund rule, no unused-period refund rule, and no billing-error refund rule are clearly stated. So if you want money back, you will usually need to ask support directly and explain the reason with evidence.
This is exactly why some users feel stuck after a charge lands on the card. If the company has not published a clear refund standard, the outcome often depends on how complete your evidence is. Include the transaction date, amount, card statement screenshot, and any previous cancellation email in the same message.
Malaysia cooling-off rights and withdrawal rights
In Malaysia, the Consumer Protection Act 1999 provides the main framework for consumer protection, and the Consumer Protection (Electronic Trade Transactions) Regulations 2012 are relevant for online sales. The jurisdiction data provided for this guide states a 10-day cooling-off period for electronic transactions. If you bought Hiri online and changed your mind quickly, raise that point in your cancellation and refund request.
Hiri’s published terms do not mention a specific cooling-off period or withdrawal right. So if you are within 10 days of the electronic transaction, state clearly that you are exercising your cooling-off right under Malaysia consumer protection rules and request cancellation without penalty. This will not guarantee success with an overseas seller, but it strengthens your complaint trail.
How to ask for a refund step by step
Use email first because Hiri’s support channel is email-based and there is no verified public phone line. Send the refund request to [email protected] with your account email, invoice details, date charged, amount charged, and the reason. If the issue is a billing error, use direct wording such as “I cancelled on 3 June 2026 but was charged again on 10 June 2026. Please refund RM184 equivalent for the annual charge.”
If there is no answer after 5 business days, send one follow-up and attach the earlier cancellation evidence. If the charge came from Apple or Google Play, use the store’s refund request flow as well because those platforms sometimes process billing disputes faster than the developer. For card payments, ask your bank about a chargeback if the merchant ignores you.
When chargeback becomes the practical last step
In Malaysia, cardholders usually call this a chargeback or a dispute for an unauthorised or recurring card transaction. The timeframe is commonly around 60 to 120 days from the transaction date or from when you discovered the issue, depending on the bank and card-network rules. This sits within Bank Negara Malaysia’s financial consumer protection framework, including complaint-handling standards under the Financial Services Act 2013 or Islamic Financial Services Act 2013.
Use chargeback only after you have tried merchant support and saved proof of your cancellation request. Banks usually want screenshots, emails, invoices and a simple timeline. If your evidence shows “cancelled, then charged again”, your case is much stronger.
Hiri terms and subscription conditions that matter before you pay
What the terms do say
The published terms page confirms one key point for Malaysia users: the applicable law stated there is Ireland, not Malaysia, for the service terms at hiri.com. That affects where the company frames its contractual rules, but it does not remove your right to complain locally if you were charged unfairly through your payment method or in an online consumer transaction.
The terms data used for this guide also shows no specific dispute resolution process. So there is no published internal escalation ladder such as billing desk, supervisor review or arbitration path. When a service leaves this blank, documentation becomes even more important.
What the terms do not clarify
No auto-renewal clause was found in the published terms used for this guide. No minimum commitment duration was found either, and no free trial terms were identified. There is also no stated data retention policy after cancellation.
For a user, the practical meaning is simple. You should not rely on the terms to answer routine questions such as whether your annual plan renews automatically, whether a trial converts into a paid plan, or how long your data remains accessible. Ask these questions directly before paying, especially if you are subscribing for business use.
Hiri plans and pricing in MYR for Malaysia users
Current plans and converted prices
Plan | Price (USD / MYR) | Billing period | Type |
|---|---|---|---|
Annual Subscription | $39.00 (RM184)* | Yearly | Recurring |
Lifetime License | $119.00 (RM562)* | One-time | Single purchase |
Prices are approximate, converted from USD at the rate 1 USD about 4.72 MYR. Check the official Hiri website for exact local prices and current billing terms.
Which plan costs more and which may suit cancellation-conscious users
The cheapest verified paid option is the annual subscription at $39.00 (RM184)*. The most expensive verified option is the lifetime licence at $119.00 (RM562)*. If your main concern is avoiding recurring charges, the lifetime licence removes annual renewal risk, but it requires a much bigger upfront payment.
If you only need Hiri for a short project or want to test whether it fits your workflow, the annual plan is the lower-risk spend in cash terms. But because Hiri’s cancellation and refund information is sparse, some users may prefer not to commit unless they are comfortable with the support setup.
Other Hiri pricing references that may confuse buyers
The research data also includes a separate Hiri recruitment platform pricing reference from hirin.ai, with plans starting at ₹10,000 per month and ₹25,000 per month. That appears to relate to a different Hiri-branded product line in recruitment and talent intelligence, not the desktop email client cancellation issue covered here.
If you are comparing invoices, double-check which Hiri product you actually bought. Wrong product confusion is one of the fastest ways to delay a refund or cancellation reply.
Malaysia consumer rights if Hiri ignores your cancellation or refund request
The laws that matter for online subscriptions
For Malaysia users, the main law is the Consumer Protection Act 1999. The jurisdiction data for this guide also points to the Consumer Protection (Electronic Trade Transactions) Regulations 2012, including a 10-day cooling-off period for electronic transactions. If you subscribed online and then changed your mind quickly, that is the legal angle to raise.
Hiri’s own published terms do not mention a cooling-off period or a withdrawal right. So there is a clear gap between what the terms explain and what a Malaysia consumer may expect under local consumer protection rules. If support resists, refer to your status as a Malaysia consumer in an electronic transaction and ask for a written response.
How to complain through KPDN and TTPM
If Hiri charges you after cancellation, refuses to address a billing error, or ignores repeated support emails, file a complaint with the Ministry of Domestic Trade and Cost of Living, KPDN. Attach your invoice, card statement, cancellation email, and any screenshot showing that no clear cancellation function was available on the website. Keep your timeline tight and factual.
If there is a money claim and informal complaint does not resolve it, you can also consider the Tribunal for Consumer Claims Malaysia, TTPM. This route is useful when you want a practical forum for a consumer claim rather than endless email chasing. For overseas merchants, the payment dispute route through your card issuer may still be faster, but TTPM can be part of your pressure strategy.
Useful Malaysia contacts for escalation
Use KPDN for complaint guidance and TTPM for consumer claim escalation. The jurisdiction data for this guide also names FOMCA as a consumer body reference, but KPDN and TTPM are the most useful names when you need action in a cancellation or refund dispute.
What real customers say about cancelling and being billed
The short verdict from available reviews
Based on 3 unique reviews in the research set, the cancellation experience looks difficult rather than smooth. The overall trend is 0 positive and 3 negative. The strongest pattern is not a hidden cancellation maze, but billing complaints after cancellation and poor response from support.
That matches the local issues flagged in the research: unclear cancellation instructions on the Hiri website and limited support channels. To be fair, there is no evidence in the verified data of flashy dark patterns or retention traps. The problem seems more basic: too little clarity and too few support options.
Recurring themes and source summary
Theme | Frequency | Typical example |
|---|---|---|
Charge after cancel | 2 reviews | Billed after confirmation |
Unknown renewal | 1 review | Yearly charge surprise |
Weak support response | 1 review | No reply by email |
Source | Rating | Main topic | Sentiment |
|---|---|---|---|
TrustPilot | 1/5 | Charge after cancel | Negative |
TrustPilot | 1/5 | Card dispute needed | Negative |
TrustPilot | 1/5 | No clear cancel path | Negative |
- "they charge with no reason, after subscription interrupted" (TrustPilot)
- "I had to cancel this via the credit card company. They continue to charge, even after written confirmation that my account was cancelled. Luckily I saved the screenshot." (TrustPilot)
- "I have been charged after a year for a subscription that I don't remember opting for. There is no option to login from their site and check the subscription status or even cancel. Customer service has not replied despite several correspondences." (TrustPilot)
Documents to gather before and after you cancel
What to save before submitting the request
If you want a smooth cancellation, paperwork matters more than polite wording. Save your account email, receipt, invoice number, transaction ID, payment date, and the exact amount charged. For the annual plan, that could be $39.00 (RM184)*, and for the lifetime licence, $119.00 (RM562)*.
Also capture the screen that shows your current subscription or licence status, if available. If there is no visible cancellation control on the website, take a screenshot of that too. This can help later if Hiri or your bank asks why you did not use a self-service button.
What to keep after the cancellation is sent
After you email [email protected], save a copy of the sent email with timestamp and any auto-reply from the support system. If support confirms cancellation, keep that message in PDF form and take a screenshot. Do not delete it after the first month.
Check your card or bank statement for at least 60 to 120 days if you are worried about a recurring charge. That range matches the practical chargeback window often used by banks in Malaysia. If a charge appears, your file should already contain all the proof you need.
Common Hiri cancellation mistakes that waste time and money
Errors that show up again and again
A common mistake is cancelling without saving evidence. One TrustPilot reviewer said the service continued charging even after written confirmation, and the only reason the user could fight it was because a screenshot was saved. Without that screenshot, the bank dispute would have been harder.
Another mistake is using the wrong channel. If your payment came through Apple or Google Play, emailing Hiri alone may not stop the store-managed subscription. The reverse is also true. If the charge came directly from Hiri, cancelling only inside a phone setting may do nothing.
- Not saving screenshots of the cancellation request
- Not checking whether billing came from Hiri, Apple, Google Play or PayPal
- Assuming no reply means the subscription is cancelled
- Expecting an automatic prorated refund for unused time
- Forgetting to monitor the next one or two statements
How to avoid each problem in real life
If you cancel today, ask for two confirmations in one email: cancellation status and final access date. That avoids the classic confusion where a user thinks “cancelled” means “refunded” or “access ends now”. Hiri’s published terms do not define those points clearly, so your email needs to.
If support stays silent, do not wait until months later. Follow up after 3 to 5 business days, then prepare your bank dispute file while the transaction is still fresh. In Malaysia, a fast, well-documented complaint usually has a better chance than a late complaint with missing receipts.
Quick comparison of all practical cancellation routes
Methods, timing, cost and difficulty
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | No fee found | Easy if accessible |
App Store (iOS) | Before next billing | No fee found | Medium, store steps |
Google Play (Android) | Before next billing | No fee found | Medium, store steps |
Registered mail | 5-10 business days | No fee found | Higher, strongest proof |
What this comparison means in practice
There is no single perfect route because Hiri does not publish a clear cancellation workflow in the verified terms. Web or account cancellation is the lightest option if your account shows an active subscription control. Store cancellation matters if Apple or Google handled the billing. Registered mail is slower but useful when you want a stronger record.
The key takeaway is simple: choose the method that matches the billing channel, then back it up with written proof. That extra step is what saves you hassle if a charge appears later.
After cancellation, how to make sure Hiri is really gone
Immediate checks in the first 24 hours
After sending your cancellation request, check for an email confirmation the same day and again after 24 hours. Screenshot the confirmation, save it as PDF, and create a calendar reminder for your expected billing date. If no reply arrives within 3 business days, send a follow-up.
If you used Apple or Google Play, reopen the subscription page and confirm that Hiri shows as cancelled or expired rather than active. If you cancelled directly with Hiri, keep checking your inbox for a written support reply because that is your strongest evidence.
Statement monitoring, chargeback timing and alternatives
Watch your card, debit or PayPal statement for at least 2 billing cycles. In Malaysia, if an unauthorised recurring charge appears, ask your issuing bank for a chargeback or recurring transaction dispute. Typical timing is around 60 to 120 days, depending on the bank and card rules.
If you are leaving Hiri and still need a serious email tool, three practical alternatives are Front at $19 to $99 per user per month, Microsoft 365 at $5 to $35 per user per month, and Missive at $10 to $25 per user per month. If speed matters most, Superhuman Mail is another option at $30 per user per month, though it is pricier.
Useful links for support and escalation
- Hiri official website
- Hiri support page
- Hiri terms page
- KPDN official website
- Tribunal for Consumer Claims Malaysia
Where to send a formal cancellation notice
Physical business address for written notices
If you want to send a formal written cancellation notice, use the trading entity address linked to Hiri. This is useful when email support does not respond, when you need a paper trail, or when your bank asks whether you attempted direct contact with the merchant.
Send the notice with your full name, purchase email, invoice details, date of charge, amount, and a clear request to stop all future billing.
- Whittl Media Ltd (Trading as Hiri), Dogpatch Labs, IFSC, Dublin, Ireland
How to word the notice so there is less back and forth
Keep the letter short and specific. State the subscription or licence purchased, the charge amount, the date of purchase, and the instruction to cancel before the next billing date. Ask for written confirmation by email to the address linked to your account.
If you are in Malaysia and also claiming a refund within the 10-day cooling-off period described in the jurisdiction data, say that plainly in the notice. That way your email trail, your letter, and your bank dispute file all tell the same story.
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FAQ
Before cancelling your Hiri subscription, note your last payment date, renewal date, and the email tied to your purchase. Take screenshots of your current plan and invoice, and save payment receipts to ensure you have proof in case of disputes.
If you paid through the Apple App Store, open Settings on your iPhone, tap your name, then Subscriptions, find Hiri, and choose Cancel Subscription. After cancelling, email [email protected] with a screenshot of the cancellation for your records.
Hiri does not provide a clear self-service cancellation procedure on their website. It is recommended to contact Hiri support directly at [email protected] to request cancellation and obtain written confirmation.
After submitting your cancellation request, you may retain access to Hiri until the end of your current billing cycle. Ensure you receive confirmation of your cancellation to avoid further charges.
If you do not take any action after your Hiri subscription ends, you will not be charged again. However, it is advisable to confirm your cancellation status with Hiri support to avoid any billing disputes.