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Cancellation Hiri: Easy Method
What is Hiri
Service overview and company background
Hiri is an email productivity app built for people who want mail, tasks, and calendar-style workflow in one desktop tool. The service is run by HIRI AS, and the company address tied to legal records is in Stavanger, Norway, while Hiri’s terms say the contract is governed by Irish law, which already tells you this is not a Philippines-based service "Irish law governs the contract" (hiri.com/terms).
For users in the Philippines, that matters because support, billing rules, and complaint handling may feel less familiar than with local apps. The truth is, Hiri’s public subscription information is thinner than it should be, and that is one reason some users get frustrated when they try to cancel or ask for refunds.
What users actually pay for
Hiri sells access to its premium email client and ongoing updates. The pricing page and research data show two paid options: an Annual Plan at $39.00 (₱2,184) and a Lifetime Plan at $119.00 (₱6,664), with updates and new features included "Includes access to updates and new features indefinitely" (hiri.com/pricing).
In practical terms, you are paying for a cleaner email workspace, task handling, scheduling support, and an interface aimed at people who manage heavy inboxes. If you only need basic email, free tools like Mozilla Thunderbird may already cover the essentials at ₱0, so cancellation becomes a value question as much as a billing question.
Availability and subscription setup in the Philippines
Hiri can be used in the Philippines, but the service does not publish local peso billing on its official pages. Prices shown in this guide use the research conversion rate of 1 USD = ₱56, so actual card charges can move slightly depending on your bank, foreign exchange spread, or whether you paid through App Store or Google Play.
The terms do not specify a free trial, a minimum lock-in period, or a clear auto-renewal clause "No free trial terms specified" and "No minimum commitment specified" (hiri.com/terms). Heads up: that lack of detail can create confusion, so before cancelling, check the exact billing source on your bank statement or app store receipt.
How to cancel Hiri without getting charged again
Checks to do before you tap cancel
Many Hiri users get stressed when the cancellation path is unclear or when charges continue after they thought they had already stopped the subscription. Review data also shows repeated complaints about post-cancellation charges and weak support response, so do your prep work before clicking anything.
Open Hiri and save anything you need, especially if you rely on the app for archived mail workflows, task lists, or account settings. Then take screenshots of your current plan, your billing date, the receipt amount, and the page where you started cancellation. Those screenshots matter if you later need a refund request, a DTI complaint, or a chargeback with your bank, GCash, or Maya.
- Check whether you subscribed on the Hiri website, App Store, or Google Play.
- Screenshot your current plan name and renewal date.
- Save invoice emails and transaction IDs.
- Export or back up anything important before access ends.
Cancel through the Hiri website account
If you bought directly from Hiri, the official route is through your account settings. Hiri’s terms say you can cancel by going to your account settings on the Hiri website, opening the Subscription section, and following the prompts to cancel (hiri.com/terms).
The clearest click path based on the official wording is: Sign in to your Hiri account, open Account Settings, go to Subscription, then select the cancellation option and complete the on-screen prompts. After that, look for a confirmation page or email. If no confirmation appears within a few minutes, contact support immediately through Hiri contact.
Cancel through App Store or Google Play
If you subscribed on iPhone or iPad, Hiri says you must cancel through Apple, not through the Hiri website. On iOS, open App Store, tap your profile icon, tap Subscriptions, select Hiri, then tap Cancel Subscription (hiri.com/terms).
If you subscribed on Android, use Google Play. Open Google Play Store, open the menu or profile area, tap Payments and subscriptions or Subscriptions depending on your device, choose Hiri, then tap Cancel Subscription (hiri.com/terms). This is one of the biggest pain points for Philippine users because people often try to cancel in the wrong place and assume the job is done.
Cancel by email, phone, or registered letter
Hiri support lists email at [email protected] and phone at (801) 669-0866, with no live chat and no stated operating hours (hiri.org/contact). If your account page fails, send a short cancellation request by email with your account email, last payment date, amount charged, and a screenshot of your subscription page.
You can also call the listed number, but because no hours are published, email is usually easier to document. If you want stronger proof, you can send a registered letter to the company address. Some users now use digital registered delivery services such as Postclic because they provide time-stamped proof of sending, receipt, and opening without a trip to the post office.
If you choose postal cancellation, use this address:
- Blåtoppveien 12B, 4017 Stavanger, Norway
State your account email, subscription type, charge date, and that you want the subscription terminated before the next billing date. Keep the receipt, tracking details, and a copy of the letter.
What changes after you cancel and when access ends
Access timing and renewal risk
Hiri’s terms explain how to cancel, but they do not clearly spell out whether access continues until the end of the paid period. In most software subscriptions, cancellation stops the next renewal while access stays active until the current paid cycle ends, so that is the most realistic expectation here, but Hiri does not spell it out on the public terms page (hiri.com/terms).
That missing detail is exactly why you should cancel before the next billing date, not on the same day. If your billing renews on the 28th, do it several days earlier and save proof. If you do nothing, there is no clear public auto-renew clause in the terms, yet store-based subscriptions and direct billing can still continue according to the payment setup you originally accepted.
Your data after cancellation
Hiri’s terms do not give public details on data retention after cancellation "No information on data retention after cancellation" (hiri.com/terms). So if you have stored account preferences, integrated tasks, or app-side settings you may need later, back them up before your paid access changes.
Here’s the thing: when a service is vague on retention, assume nothing will be preserved for your convenience. Save confirmation emails, download receipts, note the exact date you cancelled, and keep screenshots for at least 60 days in case a charge shows up later.
Hiri refund policy and the safest way to ask for your money back
What the terms say about refunds
Hiri’s public terms do not specify a general refund policy, a refund rule for unused time, or a dedicated process for billing errors (hiri.com/terms). That means you should not assume a pro-rated refund if you cancel halfway through an annual plan at $39.00 (₱2,184).
In plain language, refunds look uncertain. Based on the published terms alone, your best chance is when there was a duplicate charge, an unauthorized renewal, or a cancellation that you can prove happened before the billing date.
Rights in the Philippines and realistic refund chances
For Philippine users, there is no universal online subscription cooling-off rule that automatically gives you a refund just because you changed your mind. The Consumer Act of the Philippines or RA 7394 helps against unfair or misleading practices, and a 7-working-day cooling-off rule mainly applies to door-to-door or direct sales, not to every online software subscription.
So if you bought Hiri online, your strongest refund argument is not a generic change of mind. It is proof of billing error, unauthorized charge, unclear renewal handling, or failure to process cancellation properly. If the service misled you or kept charging after cancellation, DTI is the local consumer agency to approach under RA 7394.
How to request a refund step by step
Start with the billing channel you used. If you paid Hiri directly, email [email protected] and include your full name, account email, plan, transaction amount, charge date, and screenshots of the cancellation confirmation. Ask clearly for a refund and state the reason in one sentence, such as unauthorized renewal or duplicate billing.
If you paid through App Store, use Apple’s subscription and refund tools inside your Apple account. If you paid through Google Play, use your Google subscriptions page and any available purchase support flows tied to the Play receipt. Store purchases are usually handled by the store, not by Hiri directly, so going to the wrong support team wastes time.
When to escalate to chargeback, GCash, Maya, or your bank
If Hiri or the app store does not resolve a clear billing problem, Philippine users can dispute unauthorized or continued charges with their bank, credit card issuer, GCash, or Maya. BSP rules usually give cardholders up to 60 days from the statement date to dispute a transaction, so do not sit on the problem.
Use chargeback as a last resort when you already tried merchant support and have evidence. Your evidence should include the cancellation screenshot, the receipt, the statement entry, and the email thread. For broader consumer complaints, DTI handles online subscription issues under RA 7394.
Terms and subscription conditions that affect your Hiri account
What the public terms clearly state
Hiri’s public terms are unusually brief on several points that matter to subscribers. The available terms say the contract is governed by Irish law and disputes are handled under Irish law (hiri.com/terms).
The same source does not specify a minimum commitment period, does not publish free trial conversion terms, and does not explain data retention after cancellation. That means you need to rely more heavily on your own receipts and screenshots than you would with a service that has a fuller billing FAQ.
What is missing and why it matters
No public auto-renewal clause is specified in the terms, which is surprising for a subscription product (hiri.com/terms). In practice, that does not mean renewals cannot happen. It means the public wording is incomplete, so users should verify the renewal setup in their purchase channel.
Take note: if your billing came from Apple or Google, the renewal behavior often follows store rules. If your billing came from Hiri direct, your invoice or checkout confirmation may contain details that are not obvious on the public terms page.
Hiri plans and pricing in Philippine peso
Current plans and what each one includes
Hiri publicly offers two paid plans in the research data. One is a recurring annual subscription, while the other is a one-time lifetime purchase. For Philippine readers, the converted peso figures below use the provided research rate of $1.00 = ₱56.
Plan | Price (USD / PHP) | Billing period | Main features |
|---|---|---|---|
Annual Plan | $39.00 (₱2,184) | Annual | Updates and new features |
Lifetime Plan | $119.00 (₱6,664) | One-time | Lifetime updates and features |
Which option costs more and when cancellation matters most
The Lifetime Plan at $119.00 (₱6,664) is the most expensive upfront, but it is not a recurring subscription. The Annual Plan at $39.00 (₱2,184) is cheaper at the start and is the one most relevant if you are trying to avoid another charge.
If you have used Hiri for more than three years, the lifetime purchase may already have been the cheaper long-term option than paying annual renewals. If you barely use the app, though, even ₱2,184 a year can feel like wasted spend beside free alternatives.
Billing notes for Philippine users
No cancellation fee or early termination fee was found in the terms (hiri.com/terms). That is the good news. The less good news is that Hiri does not publish a clear refund policy, so cancelling stops future billing more reliably than it wins back past payments.
Because official pricing is published in dollars, your actual peso charge may be slightly above or below the converted amount after FX fees. If your card statement shows a higher peso total than expected, compare the posted exchange rate and any foreign transaction fee before calling it an overcharge.
Your rights in the Philippines if Hiri cancellation goes wrong
Laws and agencies that matter to your case
For Philippine users, the main local rule is the Consumer Act of the Philippines or RA 7394. This law helps when a seller’s billing, advertising, or cancellation handling is unfair or misleading. If Hiri keeps charging you after you cancelled, that is where a DTI complaint can become useful.
Hiri’s terms point to Irish law for the contract, but that does not stop you from using local consumer complaint channels for a payment dispute affecting a Philippine consumer. In daily life, your practical routes are DTI for consumer complaints and BSP or your bank for card and e-wallet disputes.
Cooling-off and withdrawal in plain language
The 7-working-day cooling-off rule in the Philippines is generally tied to door-to-door or direct sales. It is not a blanket right for every online software purchase, and Hiri’s terms do not provide any extra withdrawal right beyond that (hiri.com/terms).
So if you subscribed online, do not assume you can simply reverse the payment because you changed your mind within a week. Your stronger case is still unauthorized billing, misleading terms, or a failed cancellation before renewal.
How to file a complaint and what evidence to attach
Start by writing to Hiri support and keep that email thread. If you get nowhere, prepare a complaint file with your receipt, cancellation screenshot, bank statement, and a short timeline showing the charge date, cancellation date, and support contacts.
Send consumer complaints to DTI through its consumer assistance channels and keep copies of all submissions. For card issues, contact your bank, GCash, or Maya and ask for a dispute or chargeback. BSP-related complaints usually work best when you already have a case number or written response from the payment provider.
Useful local contacts
For Hiri itself, the support contact page is here: Hiri support. The listed phone number is (801) 669-0866 and the listed email is [email protected] (hiri.org/contact).
For Philippine consumer action, contact DTI and your payment provider as soon as the issue appears. A practical rule is simple: do not wait past 60 days from the statement date if you may need a chargeback.
What customers say about cancelling Hiri
Overall verdict and recurring themes
The overall picture is rough: 0 positive and 5 negative unique reviews were found about the cancellation experience. Based on that small but consistent sample, cancellation looks difficult rather than smooth, with the biggest risks being unclear steps, charges after cancellation, and slow support.
Local pain points from the research match the review trend in a very direct way: no clear App Store or Google Play guidance, plus no official refund policy. To be fair, Hiri’s product concept can still appeal to productivity-focused users, but the cancellation side needs clearer communication.
Theme | Frequency | Typical example |
|---|---|---|
Hard to cancel | 2 reviews | Support needed repeatedly |
Charged after cancel | 2 reviews | Unexpected next cycle billing |
Weak support | 1 review | Redirected between teams |
Source | Rating | Number of reviews |
|---|---|---|
Negative | 2 | |
TrustPilot | Negative | 2 |
Hiri Forum | Negative | 1 |
Source-by-source summary and user quotes
Source | Rating | Main topic | Sentiment |
|---|---|---|---|
Negative | Ease of cancellation | Negative | |
TrustPilot | Negative | Charge after cancel | Negative |
Hiri Forum | Negative | Charge after cancel | Negative |
Negative | Customer service | Negative | |
TrustPilot | Negative | Hidden fee concern | Negative |
- "I had a hard time canceling my Hiri subscription. The process was not straightforward, and I had to contact customer support multiple times to get it sorted out." (Reddit)
- "After canceling Hiri, I was still charged for the next billing cycle. It took weeks to get a refund, and the customer service was unresponsive." (TrustPilot)
- "I was charged unexpectedly after canceling my Hiri subscription. The refund process was complicated, and I had to escalate the issue to get my money back." (Hiri Forum)
- "Customer service was unhelpful when I tried to cancel my Hiri subscription. They kept redirecting me to different departments, and the issue remained unresolved for days." (Reddit)
- "I encountered hidden fees when trying to cancel my Hiri subscription. The terms and conditions were not clear, and I felt misled by the company." (TrustPilot)
Documents and screenshots to prepare before you cancel
What to save before cancellation
Before you cancel, collect the items that prove what you bought and when your next charge is due. This takes five minutes and can save you weeks later if support goes quiet.
- Screenshot of your Hiri plan page
- Screenshot of renewal or billing date
- Receipt email or app store receipt
- Last bank or card statement entry
- Any data or settings you want to keep
What to keep for refunds and after cancellation
If you ask for a refund, attach exact amounts and dates. A clean evidence pack usually includes the transaction ID, plan name, payment channel, and a screenshot of the cancellation confirmation page or email.
- Cancellation confirmation email
- Cancellation page screenshot
- Support email thread
- Transaction ID and amount
- Statement screenshot showing the charge
Common mistakes that make Hiri cancellation harder
Using the wrong cancellation channel
A classic mistake is cancelling on the Hiri website even though the subscription was bought through App Store or Google Play. In that case, the store billing may continue because the website is not the system charging you.
Fix: identify the billing source from your receipt. Apple subscriptions should be cancelled in App Store, Google subscriptions in Google Play, and direct subscriptions in your Hiri account settings.
Cancelling too close to the billing date
Some users only remember on the renewal day, then get charged and assume support will reverse it automatically. With Hiri’s unclear public refund policy, that is a risky move.
Fix: cancel several days before renewal, not on the last minute. Put a reminder in your calendar at least 5 days before the expected charge date.
Expecting a pro-rated refund for unused time
Hiri’s terms do not publish a refund rule for unused periods, so you should not count on getting money back for the remaining days after cancellation (hiri.com/terms). That expectation causes a lot of disappointment.
Fix: treat cancellation mainly as a way to stop the next renewal. If you want a refund, build the case around a billing error or a proven failed cancellation.
Not saving proof of cancellation
Review complaints about charges after cancellation show why this matters. If the confirmation page disappears and you did not screenshot it, your dispute becomes harder.
Fix: save the confirmation page, the email, and the exact time you cancelled. For Philippine users, this evidence is useful for DTI complaints and for chargeback requests within the usual 60-day dispute window.
Assuming support will respond fast
Hiri lists email and phone support, but no live chat and no published hours (hiri.org/contact). If you wait for a reply without taking screenshots or following up, you may lose valuable time before the next billing cycle.
Fix: send one concise support email with all evidence attached, then monitor your account and payment method. If no response comes and a charge posts, move quickly to your bank or e-wallet dispute process.
Comparison of all cancellation methods at a glance
Methods, notice period, fees, and difficulty
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | No fee found | Easy |
App Store (iOS) | Before next billing | No fee found | Medium |
Google Play (Android) | Before next billing | No fee found | Medium |
Registered mail | 5-10 business days | No fee found | Higher, best proof |
Key takeaway for choosing your route
The fastest option is usually the same place where you originally subscribed. Web cancellation is simplest for direct buyers, while App Store and Google Play are the correct paths for store-based subscriptions. Registered mail is slower, but it gives stronger evidence if you expect a dispute.
No single method fits everyone. If your account page works, use it. If billing is disputed or support is unresponsive, combine cancellation with documented email contact and statement monitoring.
What to do after cancelling so the charge does not come back
Immediate checks in the first 24 hours
Right after cancelling, confirm three things: you saw a success message, you received an email or store confirmation, and your subscription status no longer shows an active renewal. Screenshot all three if possible.
Also add a calendar note for the expected renewal date plus 3 days. That gives you a second checkpoint to verify that no new charge posted to your card, GCash, or Maya wallet.
Statement monitoring, chargeback timing, and alternatives
Monitor your payment method for at least 60 days from the statement date if you had any cancellation trouble. If an unauthorized charge appears, contact your bank or wallet provider immediately and ask about dispute or chargeback options under BSP rules, then file a DTI complaint if the merchant handling looks unfair.
If you are moving on from Hiri, practical alternatives include Microsoft Outlook at Free or Microsoft 365 from $69.99/year (about ₱3,919/year), Mozilla Thunderbird at Free, and eM Client at Free for non-commercial use or Pro from $49.95/year (about ₱2,797/year). Thunderbird is the simplest budget swap because it costs ₱0 and supports multiple accounts.
Useful links
- Hiri official website
- Hiri terms of service
- Hiri pricing
- Hiri support contact
- Department of Trade and Industry
- Bangko Sentral ng Pilipinas
Hiri cancellation address and when to use it
Physical mailing address
If you want to send a written cancellation notice, use the company address found in legal records for HIRI AS. This is useful when you want formal proof beyond an account click or support email.
Use this address:
- Blåtoppveien 12B, 4017 Stavanger, Norway
Include your full name, account email, plan type, charge amount, payment date, and a clear request to stop renewal before the next billing date.
When online cancellation is enough and when mail helps
For most users, the online route is enough: website account settings, App Store, or Google Play depending on where you subscribed. That is faster and usually resolves the issue without extra cost.
Mail becomes useful when the normal channels fail, when support does not answer, or when you need stronger evidence for a bank dispute. If you send a letter, keep a copy, the proof of posting, and your delivery record together with screenshots from your account.
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Written by Isabela Rivera
Digital-law graduate · 7 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 7 years.
FAQ
Before canceling your Hiri subscription, ensure you save any important data, take screenshots of your current plan and billing details, and check whether you subscribed via the Hiri website, App Store, or Google Play. Keep proof of your cancellation request if you choose to send it in writing.
If you subscribed through the App Store, you need to cancel via Apple. Open the App Store, tap your profile icon, select Subscriptions, choose Hiri, and then tap Cancel Subscription. Always keep a record of your cancellation for future reference.
To cancel a subscription purchased directly from Hiri, sign in to your Hiri account, navigate to Account Settings, go to the Subscription section, and follow the prompts to cancel. Make sure to look for a confirmation email or page after cancellation.
Yes, you can cancel your Hiri subscription by sending an email to [email protected]. Include your account email, last payment date, amount charged, and a screenshot of your subscription page to ensure your request is processed.
After canceling your Hiri subscription, you will lose access to the app and its features. It's important to back up any necessary data before cancellation, as access will end immediately or at the end of your billing cycle, depending on your plan.