Cancellation Redx: Easy Method

What is Redx

Redx as a subscription software service

Redx is a subscription-based software service aimed at real estate professionals. The service is positioned as a SaaS tool for lead generation, CRM work, and property workflow management, with paid access sold on a monthly basis through Redx Apps pricing pages "from RM19.99 per month" (redxapps.com).

If you are here because cancellation feels blur or annoying, you are not alone lah. Many users get frustrated when the steps are split across the web account, App Store, or Google Play, and some also worry about being charged again after they thought the account was already cancelled.

The verified pricing page shows three recurring plans, including a single-app plan at RM19.99 monthly, an all-apps plan at RM29.99 monthly, and an organisation plan at RM89.97 monthly for 3 users (redxapps.com). The available sources do not clearly confirm a founding year, headquarters, or published total user count for this specific Redx Apps service, so that part is not publicly clear from the verified material.

What users are actually paying for

The paid value is in access to Redx tools rather than a one-off purchase. The single-app plan gives access to all features inside one RedX app, while the all-apps plan includes all RedX apps plus project saving, printing, and export functions, and the organisation tier extends this to 3 users in one workspace (redxapps.com).

In practical terms, people usually pay for ongoing access, multi-device use, project handling, and team collaboration. That matters for cancellation because ending the subscription stops the paid access layer, not just one isolated feature.

How Redx behaves for users in Malaysia

For Malaysia, the useful part is that published prices are already shown in RM, so there is no currency conversion headache on the pricing page. The known monthly prices are RM19.99, RM29.99, and RM89.97, and the official help page also gives direct cancellation steps through the account dashboard and mobile store subscriptions (redxapps.com).

The available research does not confirm local live chat, local phone support, or Bahasa Malaysia interface support. What is confirmed is email support at [email protected], with a typical response window of 24 to 48 business hours, which means Malaysian users should not wait until the last day before billing if they want a clean exit.

How to cancel Redx without getting billed again

Checks to do before you press cancel

A lot of Redx members feel annoyed when cancellation is unclear or when they fear losing access too early. Before cancelling, note your next billing date, take a screenshot of your current plan, and save any project data you still need because the available sources do not explain data retention after cancellation.

Do three quick checks before anything else. Confirm whether you subscribed on the Redx website, through App Store, or through Google Play, because cancelling in the wrong place is one of the most common reasons people keep getting billed.

• Screenshot the active plan name and price
• Screenshot the billing page with the renewal date
• Export or save important projects before access changes
• Check the payment method used for the subscription

Cancel through your Redx web account

If you subscribed directly with Redx, the official path is simple on paper. Sign in at the Redx account site, go to Settings, choose Billing, locate the active subscription, click Cancel, and confirm the cancellation prompt "how to cancel subscription" (redxapps.com).

The click path is basically Settings > Billing > Active subscription > Cancel. After you confirm, take a screenshot of the final confirmation page straight away, because users in complaints about post-cancellation billing often rely on proof later.

If you want the official help instructions open beside you while doing it, use the Redx help page. The verified support article is Redx cancellation help.

Cancel through App Store or Google Play

If the subscription was started on iPhone or iPad, you must cancel inside Apple settings, not only inside the Redx account. The official iOS path is Settings > your name > Subscriptions > RedX > Cancel Subscription, then confirm (redxapps.com).

If the subscription was started on Android, open Google Play Store, tap the profile icon at the top right, go to Payments & subscriptions, select Subscriptions, choose RedX, then tap Cancel Subscription and follow the on-screen steps (redxapps.com). This is a medium-difficulty route because many users forget which Google account was used for the purchase.

Can or not you cancel from the Redx website if you bought through Apple or Google? Usually no, at least not reliably. The billing control sits with the app store, so your cancellation proof should come from Apple or Google in that case.

Email support and postal option

There is no verified phone number and no live chat in the available support data. The working support channel listed is email at [email protected], with replies typically within 24 to 48 business hours, so email is useful for refund requests, billing disputes, or asking where the subscription was opened.

If you need a paper trail beyond screenshots, you can also send a registered cancellation letter. Some users now use digital registered delivery services such as Postclic for time-stamped proof of sending and receipt, which can be more senang than queuing at a counter, but it is still only one option among several.

The Malaysian address found in research may belong to RED X Sdn. Bhd., which could be different from the SaaS platform name Redx. So if you use post, treat it as a supporting proof channel and not your only move. Send the web cancellation first, then email support the same day with your screenshot.

After you cancel, what actually changes on your account

Access after the cancellation request

Many subscribers worry they will lose access immediately after pressing cancel. The verified help page explains the cancellation steps, but the available sources do not clearly state whether access continues until the end of the current billing cycle, so Redx does not publicly clarify that point in the research material we have.

Because that detail is missing, assume the safe scenario and finish any urgent exports or project downloads before you cancel. If your billing renews on the 28th, do not wait until the 27th night to save files because support replies can take 24 to 48 business hours.

If you do nothing, billing may continue

The available terms data does not clearly publish the auto-renewal clause, but subscription services like this normally keep charging until the subscription is actively stopped. In other words, if the plan still shows as active in Billing, App Store, or Google Play, you should assume the next monthly charge can still happen.

That is why the real checkpoint is not the click itself but the status after the click. You want to see cancellation confirmed in the account or in the relevant app store subscription page, and you want that proof saved on the same date.

Your projects and account data

The available terms do not explain what Redx does with stored data after cancellation. There is no verified statement on whether projects are deleted immediately, retained for a grace period, or still viewable in a limited account mode.

For that reason, export everything you care about before ending the plan. Save projects, invoices, and any account page screenshots that show plan level, renewal date, and payment details, because you may need them if there is a later dispute about charges or access.

Redx refund rules and what Malaysian users can realistically expect

The published refund position

If you are upset because you cancelled late or did not like the service, the refund outlook is not very generous. The available policy wording says refunds are not issued for subjective dissatisfaction, and unhappy users are told to request revisions within the agreed scope instead (redxstudios.in).

There is no clear published information in the available Redx sources about refunds for unused time after cancellation, and there is also no specific public guidance for billing error refunds. So the honest answer is that Redx does not clearly explain prorated refunds or mistaken-charge refunds in the material we could verify.

Your rights in Malaysia for unused future services

In Malaysia, this part matters more than many users realise. Under Section 17 of the Consumer Protection Act 1999, businesses generally cannot rely on a blanket "no refund" position for future services contracts, which supports a consumer claim for the unused portion of services in suitable cases.

That does not mean every refund request wins automatically. It does mean that if Redx charged you for a future period you could not use, or kept billing after a valid cancellation, you have a stronger argument than just saying you were disappointed with the product.

How to ask for a refund properly

Use email first and be very specific. Send your account email, subscription channel, billing date, amount charged in RM, last 4 digits of the card if relevant, and the screenshot showing cancellation or the store subscription status.

• Email [email protected] with the subject line "Refund request for post-cancellation charge"
• Attach the cancellation screenshot and transaction receipt
• State the charge date and exact amount in RM
• Ask for a written reply within 48 business hours

If the charge came through Apple or Google, also use their billing support system because the store controls the payment. If the charge was card-based on the web, go to your bank if Redx does not resolve it.

Chargeback in Malaysia as a last resort

If Redx ignores the issue or keeps sending generic replies, you can dispute the recurring transaction with your card-issuing bank. In Malaysia, cardholders usually call this a chargeback or disputing an unauthorised or recurring card transaction, and the practical timeline is commonly around 60 to 120 days from the transaction date or from when you discovered the problem.

This sits within Bank Negara Malaysia's financial consumer protection framework under the Financial Services Act 2013 or Islamic Financial Services Act 2013, together with bank complaint-handling rules. Bring your cancellation screenshot, support emails, invoice, and bank statement showing the charge, because banks normally ask for all four.

Terms and subscription conditions that Redx does not explain clearly

Missing terms that matter before you subscribe

The available terms research for Redx is thin on key subscription points. There is no clear public wording in the available sources for auto-renewal, minimum commitment duration, free trial conversion, data retention after cancellation, applicable law, or dispute resolution.

That lack of clarity is not ideal for subscribers because these are exactly the terms people search for only after a billing problem starts. If you are still active, take screenshots of any checkout page text you can see now, because the formal terms do not fill these gaps in the available record.

What this means in day-to-day use

In plain language, Redx tells you how to click cancel, but not enough about what follows after the click. You do not get a clear published answer on whether access runs until the paid date ends, whether data is retained, or how an unused-period refund is handled.

For Malaysian users, the practical move is simple. Treat the cancellation timestamp, payment receipt, and support correspondence as your own evidence file from day one, especially if the subscription amount is RM29.99 or RM89.97 and you are managing team access.

Redx plans, monthly prices, and whether you are overpaying

Current subscription plans published by Redx

These prices come from the official pricing page, and Redx notes that promotions or later price changes may apply (redxapps.com). The pricing source available to us does not show annual billing, so there is no verified annual discount to calculate.

Which plan costs the most and who it suits

The lowest published subscription is Single App at RM19.99 monthly. The highest is Organisation at RM89.97 monthly for 3 users, which works out to RM29.99 per user if fully used, matching the All Apps individual rate.

That means the team plan is only good value if all 3 seats are actually needed. If you are paying RM89.97 and only one or two people are using it, cancellation or downgrading can save money immediately.

Billing notes before you cancel

No cancellation fee was found in the terms data, and no early termination fee was found either. That is good news, but it does not solve the more common problem, which is a charge hitting because the subscription was left active past the next billing date.

Because no annual pricing is verified, there is also no published annual saving to compare against monthly billing. For most Malaysian users, the key decision is not annual versus monthly, but whether RM19.99, RM29.99, or RM89.97 is still justified for actual usage this month.

Your rights in Malaysia if Redx will not cooperate

The laws that matter for subscription disputes

In Malaysia, subscription and service disputes are mainly framed by the Consumer Protection Act 1999. For Redx users, Section 17 is especially useful because it supports the idea that a business cannot simply hide behind a "no refund" line for future services that were not used.

The CPA does not create a universal cooling-off period for every online subscription. A 10 working day cooling-off period applies to certain direct sales contracts, such as door-to-door or mail-order contracts, and only if the statutory contract conditions are met.

When a cooling-off period may apply

If your Redx purchase was a normal online SaaS signup, the specific 10 working day cooling-off rule for direct sales may not fit. Still, if you were sold through a qualifying direct sales setup with a written contract carrying the required cooling-off wording, Malaysia gives 10 working days to cancel that contract.

That distinction matters because many users assume every subscription has a standard cancellation grace period. In Malaysia, that is not the general rule for all digital services, so your strongest argument often comes from post-cancellation billing, misleading terms, or charges for unused future service.

How to escalate to KPDN or TTPM

If Redx does not respond, file a complaint with the Ministry of Domestic Trade and Cost of Living, known as KPDN, and consider the Tribunal for Consumer Claims Malaysia, known as TTPM, for a money claim. Prepare your invoice, cancellation screenshot, card statement, support emails, and a short timeline with dates such as signup date, cancellation date, and charge date.

A practical escalation sequence is this. Send Redx one final written demand by email, wait 48 business hours, then lodge the complaint with KPDN and evaluate a TTPM filing if the amount is worth pursuing. This works best when your evidence already shows the exact charge in RM and the exact cancellation timestamp.

Useful authority contacts for Malaysian consumers

For formal guidance, use the official consumer channels in Malaysia rather than random forum advice. KPDN handles consumer complaints, while TTPM is the tribunal route for many smaller consumer money disputes.

• KPDN official website
• TTPM official website

What customers say about cancellation and billing problems

Overall verdict from available reviews

Overall review trend: 0 positive and 4 negative reviews out of 4 unique reviews. Based on that small but consistent sample, cancellation appears difficult when support involvement is needed, especially in cases involving charges after cancellation or refund disputes.

The recurring local pain points also match this pattern. Users report limited support channels and a cumbersome cancellation experience across different platforms, which is exactly the kind of setup that can cause billing confusion.

Recurring themes in the feedback

Individual user comments worth noting

• "I followed their cancellation process exactly and canceled via email. On top of that, I personally called multiple times to make sure billing would stop. Despite all of that, they continued charging my card." (Better Business Bureau)
• "They continued charging my card after I canceled via email and multiple phone calls. I disputed the charges and also have email proof of multiple refund requests, clearly explaining the situation. Instead of addressing it, they kept sending the same generic, copy-paste responses with zero effort to actually review my account, usage, or cancellation." (Better Business Bureau)
• "I purchased RedX's lead service expecting quality, responsive leads, but what I received was a waste of time and money. My cold caller made 700 calls per day, and not a single person picked up-only voicemails." (Better Business Bureau)
• "Redx literally sent me bad leads with 0 working numbers, got smart with me over the phone and refused to refund because of their faulty system." (Better Business Bureau)

There were no positive reviews in the supplied cancellation review set, so it would be misleading to pretend otherwise. The balanced point is that Redx does at least publish direct cancellation instructions through web, iOS, and Android, which is better than services that hide the path entirely.

Documents to gather before and after you cancel

What to save before cancellation

Good documentation saves a lot of hassle if billing goes wrong later. Before cancelling, save a screenshot of the plan page, the current price in RM, the renewal date, and any project data you may lose access to after the subscription ends.

• Screenshot of Settings and Billing page
• Screenshot of App Store or Google Play subscription page if relevant
• Copy of the latest invoice or receipt
• Saved project files and exports

What to keep for refund or dispute use

If you need a refund or bank dispute, evidence beats long explanations every time. Keep the transaction date, exact amount charged, payment method, cancellation timestamp, and any reply from [email protected].

After cancellation, save the confirmation email if one arrives and check your bank or card statement on the next expected billing date. That one check can catch a wrongful recurring charge fast enough for a stronger dispute.

Common Redx cancellation mistakes that cause extra charges

Cancelling in the wrong place

A very common mistake is cancelling on the website even though the subscription was started through App Store or Google Play. In that case, the store may still control billing, so the recurring charge can continue even if you thought the account itself was closed.

The fix is straightforward. Match the cancellation channel to the original purchase channel and keep proof from that same channel.

Waiting until the last minute

Email support typically responds within 24 to 48 business hours, and that alone is enough reason not to leave this until the billing eve. If your renewal is on Monday, do the cancellation on Thursday or earlier, especially if you need help locating the subscription.

This is where many users get caught. They assume one late-night email is enough, then the charge lands before any human reply comes in.

Assuming a refund is automatic

Some users think that cancelling means the latest charge will be reversed automatically. The available policy does not support that assumption, and the published refund stance is already strict on dissatisfaction cases.

If you want money back, ask for it directly and attach evidence. A cancellation request and a refund request are not always treated as the same thing.

Not saving proof of cancellation

Two negative reviews specifically mention charges continuing after the user believed cancellation had already been done. That is why screenshots matter so much, especially the page that shows cancellation status, date, and account identity.

Without proof, the discussion quickly turns into your word against the billing log. With proof, your bank dispute or TTPM complaint becomes much stronger.

Ignoring the next bank statement

Some people cancel and then never look at the next statement. That is risky because recurring software charges can blend into a normal card feed, especially when the amount is only RM19.99 or RM29.99.

Check at least the next two billing cycles. If a charge appears, contact Redx immediately and then your bank within the chargeback window, commonly around 60 to 120 days in Malaysia.

Quick comparison of all cancellation routes

Method-by-method recap

Key takeaway for choosing a route

If you subscribed directly, the web account route is the fastest. If you subscribed through Apple or Google, use the store route because that is where the recurring billing control usually sits.

Registered mail is slower but useful when you need an extra evidence trail. Email support is not the main cancellation engine, but it is useful for disputes, refund requests, and attaching proof.

What to do after cancelling Redx

Immediate follow-up steps

Right after cancellation, take a screenshot of the status page and set a calendar reminder for the next expected billing date. This simple step catches most wrongful recurring charges before too much time passes.

If you cancelled on 12 August and the usual charge date is the 15th of each month, check your account page the same day and your card statement again on 15 August. Do not rely on memory only.

Bank monitoring and chargeback path

Watch your statement for at least the next two billing cycles. If a recurring charge appears after cancellation, contact Redx with the proof and, if needed, ask your issuing bank to open a chargeback or recurring transaction dispute within the bank's allowed timeline, commonly around 60 to 120 days in Malaysia.

Use clear evidence when speaking to the bank. Give the cancellation date, the amount charged in RM, the merchant descriptor from the statement, and copies of your emails to [email protected].

Alternatives if you are moving away from Redx

If you are cancelling because Redx no longer fits your workflow, three alternatives mentioned in research are Mojo, BatchDialer, and Offrs. Mojo focuses on calling workflows for real estate agents, BatchDialer is built for higher-volume outbound calling, and Offrs leans into predictive seller targeting using data analytics.

The available research does not provide fixed public prices for those alternatives, only that pricing depends on the provider. So if cost is your main reason for leaving, compare monthly quotes side by side before switching.

Useful links

• Redx pricing page
• Redx official cancellation help
• KPDN official website
• TTPM official website

Address details for written cancellation records

The only Malaysia address found in research

If you want to send a written notice, the research found one Malaysia address linked to RED X Sdn. Bhd. Because the notes say this may be a different entity from the SaaS platform branded as Redx, use it carefully and do not depend on post alone for a time-sensitive cancellation.

The address found is:

• 20 Jalan Tiara 2, Tiara Square, Taman Perindustrian UEP, 47600 Subang Jaya, Selangor, Malaysia

Send your online cancellation first, then keep the postal record only as added evidence. For most users, the real working route remains the Redx account dashboard, App Store, Google Play, and email support at [email protected].

Best practical use of the address

The address is most useful when you are building a paper trail for a complaint to KPDN, TTPM, or your bank. Include your account email, subscription date, charge date, and copies of screenshots inside the letter so the record is complete from the start.

If Redx replies by email within the typical 24 to 48 business hours, keep that reply together with the postal receipt. A neat file of dates and proof usually resolves disputes faster than long emotional explanations, lah.