Cancellation Redx: Simple Process

What is Redx

Redx is a lead generation subscription for real estate prospecting

Redx is a subscription service built for real estate agents who want contact lists, prospecting tools, and outreach automation. Its public pricing shows recurring plans from $199.00 (₱11,244) per month to $349.00 (₱19,718) per month, which tells you right away that this is a business SaaS product, not a casual consumer app.

The service is mainly aimed at the U.S. real estate market, not the Philippines, so Filipino users often run into friction around support hours, billing expectations, and data relevance. The help center lists support at Redx Support, with phone support at 1-800-731-7339 ext 2 and hours from Monday to Friday, 9 AM to 8 PM Eastern.

What users are actually paying for

Redx sells access to lead categories and sales tools. The CORE plan includes Expireds, FSBOs, GeoLeads™, FRBOs, Pre-Foreclosures, skip tracing, and homeowner, market, and property insights. CONNECT adds ad syncing plus call automation features, while PRO adds a triple-line dialer with a claim of up to 130 leads per hour.

That matters when you cancel because the value of the subscription is tied to data access and workflow tools. Some users have reported missing notes or data loss after cancellation, so if you stored lead notes inside the platform, export what you need before ending the plan.

How Redx works in the Philippines

Here is the practical reality for Philippine users: Redx prices are published in U.S. dollars, and the plans are expensive in peso terms. CORE costs $199.00 (₱11,244) monthly, CONNECT costs $298.00 (₱16,837) monthly, and PRO costs $349.00 (₱19,718) monthly, based on the conversion rate in the research data.

Local payment options like GCash or Maya are not listed in the verified support data. Local language support is also not mentioned. The terms say the subscription renews automatically at the end of each billing cycle until you cancel by written notice, and no free trial terms were found in the available terms data.

How to cancel Redx without extra billing

Before you cancel, do these checks

A lot of frustration starts when people cancel too late, cannot prove they canceled, or lose account data. Redx users have also complained about slow support response times, so give yourself a buffer of several days before the next billing date instead of waiting until the last minute.

Take these steps before sending your cancellation notice. Save screenshots of your current plan, the billing page, your renewal date, and your latest invoice. Export contacts, lead notes, call logs, and anything else you may need later, because Redx does not clearly publish a post-cancellation data retention policy.

• Screenshot your plan name and billing cycle
• Write down the next charge date
• Export lead lists and notes
• Save your latest payment receipt
• Record the email linked to the account

Cancel through your account and written notice

The key fact in the terms is simple: Redx requires written notice to cancel, cited in Section 14 of its Terms of Service (redx.com/terms). The available sources do not publish a step by step account menu like Settings > Billing > Cancel, so do not rely on a hidden button alone. Use the account area if available, but also send a written cancellation request by email or support chat so you have proof.

The fastest practical route is to open the help center at Redx Support, sign in to your account if prompted, and use any available billing or contact path there. In your message, include your full name, account email, plan name, and a clear line such as: “Please cancel my Redx subscription before the next billing date and confirm in writing.”

The truth is, Redx’s cancellation process is more complicated than it should be because the verified sources confirm written notice but do not publish a clean click path. That means your safest move is a double trail: account request plus support message on the same day.

Cancel by email, phone, chat, or mail

Email is the strongest everyday option because it creates a timestamped record. Send your request to [email protected] and keep the sent email, any auto reply, and the final confirmation. If you need a live agent, call 1-800-731-7339 ext 2 during support hours, Monday to Friday, 9 AM to 8 PM Eastern, which is late evening to early morning in the Philippines depending on daylight saving differences in the U.S.

Live chat is also available through the help center at Redx Support. If an agent confirms cancellation in chat, save the transcript right away. Some users report slow support response times, so chat is useful when email takes too long.

You can also send postal mail to the available cancellation address if you want another proof layer:

• 19761 Bixby Dr, Cupertino, California, 95014-3324

Mail is not the main route for most users, but it can help in a billing dispute. If you want something more modern than traditional registered post, some people use services like Postclic for a certified digital letter with proof of sending, receipt, and opening.

What changes after your cancellation request is accepted

Your access usually lasts until the end of the paid cycle

Redx’s terms available in the research data do not spell out an exact access cutoff hour, but the billing model is cycle based and auto-renews unless canceled. In practice, that usually means you keep access until the end of the current paid billing period and then lose access at renewal.

For example, if your monthly renewal date is on April 28 and Redx confirms cancellation on April 20, you should expect access until around April 28, not an immediate shutdown. Because no refund is offered after cancellation, using the remaining paid period makes financial sense.

If you do nothing, the plan renews for the same term

The terms say the agreement “shall automatically renew for an additional term equal to the original service plan until Subscriber cancels the service by providing written notice to REDX” (redx.com/terms). That is a big detail for annual plans, because forgetting to cancel can mean another full annual term at $1,990.00 (₱112,435) for CORE or $2,980.00 (₱168,370) for CONNECT.

Take note: “equal to the original service plan” suggests monthly renews monthly and annual renews annual. If you are on an annual subscription, do not assume it will fall back to monthly after the first year.

Your data is the gray area, so export before the cutoff

Redx does not clearly state how long your data stays available after cancellation. The research also flags a local issue where some users experienced data loss or missing notes after canceling, which is exactly why exporting before the final day matters.

Download any lead history, note logs, and campaign records before your billing date. If a team account is involved, ask Redx support in writing how long account data is retained and whether reactivation restores notes.

Redx refund policy and what you can realistically expect

The terms say no refund after cancellation

The refund rule is blunt: “No refund after cancellation” (redx.com/terms). The same rule appears in the research data for the general policy, unused period, and billing error scenarios, so you should assume Redx does not provide prorated refunds for unused days.

This is where many users get upset. In the Philippines, people often expect that canceling mid-cycle stops the next charge and may return part of the current month, but Redx’s published rule does not support that expectation.

What Philippine consumer rights may still help you

For consumers in the Philippines, subscription complaints can fall under the Consumer Act of the Philippines or RA 7394, with the Department of Trade and Industry handling consumer complaints. A seven working day cooling off period is recognized for door to door or direct sales, but there is no universal cooling off period for online subscriptions in the same broad way.

That means a normal Redx online subscription usually will not come with an automatic local right to a no questions asked refund. Still, if you were charged after you canceled, or if the charge was unauthorized, you can dispute it through your bank, credit card issuer, GCash, or Maya, and card disputes in the Philippines often need to be filed within 60 days from the statement date under BSP complaint practice.

How to ask for a refund anyway

Even with a strict no refund term, ask once if there was a duplicate charge, post-cancellation billing, or a technical service issue. Send the request to [email protected] with your account email, invoice date, amount, and screenshots of the cancellation confirmation. Keep the request short and factual.

If support denies the refund and you have strong proof that the charge happened after cancellation, move to a payment dispute. For card payments, contact your bank or issuer. For GCash or Maya funded cards or wallets, use the in-app dispute path and keep all screenshots.

Redx terms that matter before you leave

Auto-renewal and commitment length

The terms state: “At the end of each Billing Cycle, the agreement shall automatically renew for an additional term equal to the original service plan until Subscriber cancels the service by providing written notice to REDX” (redx.com/terms). In plain language, the subscription keeps rolling unless you stop it in writing.

This matters more on annual plans than monthly plans. If your original plan was annual, the next term can be another annual commitment, which is a much bigger risk than forgetting a monthly renewal.

Free trial, governing law, and disputes

No free trial terms were found in the available Terms of Service data. The terms data also does not specify applicable law, dispute resolution procedures, or a clear post-cancellation data retention rule in the available sources.

Because those points are unclear, ask support for written answers if your account has valuable historical data or if you are disputing a charge. A missing detail in the public terms is not something you want to figure out after a renewal already posted.

Redx plans and pricing in Philippine peso

Current recurring plans

Prices are approximate, converted from USD at 1 USD ≈ 56.5 PHP. Check the official website for exact current local pricing and billing details.

Which plan costs the most, and where the savings are

The least expensive recurring plan listed is CORE monthly at $199.00 (₱11,244). The most expensive listed plan in the research data is CONNECT annual at $2,980.00 (₱168,370), while PRO monthly sits at $349.00 (₱19,718).

The annual pricing for CORE and CONNECT effectively gives you about two months free compared with paying monthly for 12 months. CORE monthly for 12 months would be $2,388.00, while CORE annual is $1,990.00, a saving of about 16.7%. CONNECT shows the same pattern, with 12 monthly payments totaling $3,576.00 versus $2,980.00 annually.

Your rights in the Philippines if Redx keeps charging

Which Philippine rules matter here

For a Philippine user, the main consumer reference is the Consumer Act of the Philippines or RA 7394, with the DTI handling many consumer complaints involving online services. If your problem is not that you changed your mind but that Redx charged you after cancellation or misrepresented the service, that is where a complaint can become practical.

The local guidance in the research data also notes a seven working day cooling off period for door to door or direct sales. That rule is useful in limited situations, but a standard online Redx signup does not clearly fall into a universal statutory online cooling off rule.

How to complain if cancellation proof is ignored

Start with your evidence. Gather your cancellation email, support ticket, screenshots, billing statement, and the exact amount charged. Then file a complaint with DTI and explain the timeline in plain language: when you subscribed, when you canceled, when you were billed, and what Redx replied.

If the charge hit your card or wallet after cancellation, contact your bank, GCash, Maya, or card issuer immediately and ask for a charge dispute or chargeback. In the Philippines, users commonly have up to 60 days from the statement date to dispute unauthorized or continued charges under BSP complaint practice.

Useful authority contacts

DTI is the key consumer authority mentioned in the verified research for this kind of dispute. For payment disputes, BSP can also matter because it oversees financial service complaint channels and regulated payment providers.

• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

When you contact either body, attach proof that you canceled before the renewal date. A screenshot with the date visible can make the difference between a slow complaint and a quick one.

What customer reviews say about cancellation and support

Overall verdict: cancellation looks harder than it should be

The review trend in the supplied data is clearly negative: 0 positive and 5 negative reviews out of 5 unique reviews. That does not prove every customer has a bad experience, but it is a strong warning sign, especially when combined with reported slow support response times and complaints about charges continuing after cancellation.

No positive review was provided in the research set, so the honest read is that public sentiment in this sample is poor. The balanced point is that Redx does offer multiple support channels, including phone, email, and chat, which gives users several ways to document a cancellation attempt.

Recurring issues in the feedback

• "This is a fraudulent company. Most of the phone numbers that they share are not working, disconnected or on the DNC list. Their customer service is maddeningly irresponsible, and dishonest. Adding insult to injury, they refused to refund my money despite the fact that their service is useless to anyone but themselves." (TrustPilot)
• "Bad service..customer care are careless about complain....." (TrustPilot)
• "They try to scam small amount form customers. I paid their delivery man 60 taka [about ₱31]. But in there dash board they keep -60 taka [about ₱31]. Even they dont have record which delivery man pickup product from store." (TrustPilot)

Documentation checklist that saves time later

What to save before sending the cancellation request

If you only save one thing, save proof of the renewal date. In billing disputes, the most useful evidence is a screenshot showing your plan, the next charge date, and the account email. Pair that with a screenshot of any data you cannot afford to lose, especially notes and custom lists.

• Account profile screenshot
• Plan and renewal date screenshot
• Latest invoice or receipt
• Exported lead list file
• Notes or call history export

What to keep for refunds or disputes

For a refund request or chargeback, transaction detail matters more than long explanations. Save the amount, date, payment method, invoice number, and the exact time you sent your cancellation email. If you used chat, download or copy the transcript the same day.

• Cancellation email copy
• Support ticket number
• Chat transcript screenshot
• Bank or card statement
• Post-cancellation confirmation

Common cancellation mistakes Filipino users make

Waiting too close to the renewal date

Because Redx support can be slow, canceling on the same day as renewal is risky. A real world example is a user who emails at night in Manila time, but Redx support is on U.S. hours, so the request is only seen after the charge already posts.

Solution: send the written notice at least 5 to 7 days before the next billing date. That gives you time to follow up by chat or phone if no written confirmation arrives.

Assuming cancellation means refund

Many users think stopping the subscription will automatically return unused days. Redx’s terms say “No refund after cancellation” (redx.com/terms), so that assumption can lead to a frustrating support exchange.

Solution: treat cancellation and refund as two separate issues. Cancel to stop the next renewal, then ask for a refund only if there was a duplicate, unauthorized, or post-cancellation charge.

Not creating a paper trail

A phone call without a follow up email is weak evidence if you need a bank dispute later. Reviews in the data mention poor customer care and billing concerns, so proof matters.

Solution: if you call 1-800-731-7339 ext 2, send an email to [email protected] right after the call summarizing what the agent told you. Ask them to reply with written confirmation.

Forgetting to export data before the account closes

Some users reported missing notes or data loss after cancellation. If you rely on Redx for lead notes or campaign details, losing that history can hurt more than the subscription fee.

Solution: export everything before your final paid day. Do not wait for the account to lapse and then ask support to recover old notes.

Using only one channel when support is unresponsive

If email sits unanswered for days, some users simply wait and hope the account is canceled. That is how extra billing happens.

Solution: use at least two channels on the same day, such as email plus chat, or email plus phone. The goal is not to spam support but to make sure there is a timestamped record.

Cancellation methods compared for Redx

Quick comparison table

Key takeaway from the options

There is no cancellation fee and no early termination fee in the available terms data. The real issue is not cost but proof. If your subscription was started directly with Redx, a written notice through support channels is the most practical route. If you somehow subscribed through a platform billing system, the platform record can help with disputes.

The table above is about risk management. Choose the method that gives you the clearest timestamp and the fastest confirmation for your situation.

After canceling: how to make sure the charges really stop

Immediate follow up steps

Right after cancellation, save the confirmation and set a reminder for one day before and three days after the expected renewal date. This small habit catches a lot of billing mistakes. Also log out and back in once to see whether your plan page shows a pending end date or canceled status.

If Redx does not send a confirmation within a reasonable time, follow up through another channel the same week. A support gap of even 48 to 72 hours matters when the plan costs $199.00 (₱11,244) or more per cycle.

Monitor your bank, card, GCash, or Maya statement

Watch your statements for at least one full billing cycle after cancellation. Look for the merchant name, transaction date, and any recurring amount matching your old plan. If a charge appears after cancellation, contact your payment provider immediately.

In the Philippines, you can dispute unauthorized or continued charges through your bank or e-wallet provider, and cardholders commonly have up to 60 days from the statement date to raise the dispute. DTI handles consumer complaints under RA 7394, while BSP matters if the payment dispute involves a regulated bank or payment issuer.

Alternatives if you are moving on

If Redx no longer fits your workflow, a few alternatives in the research set may be worth a look depending on your goal. SurveySensum focuses on voice of customer and analytics for Philippine businesses, Medallia is enterprise grade and expensive, and Zendesk CX plus feedback add-ons works well for teams that already manage support across email, chat, and phone.

These are not direct clones of Redx’s real estate lead model, but they can make sense if your real need is customer outreach, campaign management, or feedback tracking rather than U.S. real estate prospecting data.

Useful links

• Redx support center
• Redx website
• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

Physical cancellation address for Redx

Mailing address available in the service data

If you want to send a physical cancellation notice, the available address in the service data is:

• 19761 Bixby Dr, Cupertino, California, 95014-3324

The note in the data says Addr Com is a business located at this address. Because Redx mainly handles support online through email, phone, and chat, use postal mail as an extra record, not your only cancellation step.

Best way to use the address without slowing yourself down

The practical move is to send your written cancellation by email first, then use the postal address only if support is unresponsive or if you are building a stronger file for a payment dispute. Include your account email, full name, subscription plan, and the sentence requesting cancellation before the next billing date.

For most users in the Philippines, online channels will be faster than international mail. The address is useful, but your strongest evidence will still be a dated email, support ticket, or chat transcript linked to your account.