Cancellation Solingo: Easy Method

What is Solingo

What Solingo appears to offer

Solingo is presented as a SaaS tool for project management and team collaboration, with features such as task tracking, document sharing, and real-time communication. Public information is thin, though. On the open web, the clearest service context points to a subscription-based software product at Solingo, while the terms page exists at solingo.com/terms.

That gap already tells you something practical as a Malaysian user: the service is not very transparent compared with better-known SaaS brands. Founding year, headquarters, parent company, and user numbers are not clearly stated in the available source pages. If you signed up quickly from a landing page or QR flow, that lack of detail can make cancellation more frustrating lah.

What people are likely paying for

The paid part appears to be a recurring software subscription rather than a one-off purchase. The verified pricing data available for this guide shows one recurring plan called Pro at $6.99 (RM33) per month, converted at 1 USD about RM4.72. No annual plan, free trial rule, or commitment period is clearly published in the accessible material.

In practical terms, users are probably paying for premium access to collaboration or productivity features beyond a basic tier. Because Solingo does not clearly publish feature-by-feature plan detail in the verified sources, you should assume the safest approach is to open your billing page, capture the current plan name, and note the renewal date before doing anything else.

Availability and billing reality in Malaysia

There is no verified public evidence of a dedicated Malaysia plan page, Bahasa Malaysia support, local consumer hotline, or clearly displayed MYR billing on the official service pages reviewed. The available price point is in USD, so this guide shows both the original amount and the local estimate: $6.99 (RM33). That matters because your bank statement may show a slightly different ringgit amount after currency conversion.

For Malaysians, the bigger issue is not language support but billing clarity. User complaints mention unintended renewals and difficulty finding the cancellation path. If you no longer need Solingo, or if you only signed up after a confusing page flow, cancel early before the next billing date and keep proof of every step.

How to cancel Solingo without getting billed again

Checks to do before you press cancel

Many Solingo users feel annoyed because the cancellation route is not clearly published, and some worry they will lose access too soon. That concern is valid. Before cancelling, save any files, export team data if possible, and take a screenshot of your current subscription page, plan name, and next billing date.

You should also search your email for the original charge receipt, welcome email, or renewal notice. Use terms like “Solingo”, “subscription”, “receipt”, and the billing amount such as $6.99 (RM33). If the charge came through Apple or Google instead of Solingo directly, cancelling on the Solingo website alone may not stop the renewal.

Cancel through the web account

The official Solingo pages reviewed do not publish a confirmed click-by-click cancellation path. So, the practical route is to sign in and look in the usual subscription areas: Account, Settings, Billing, Subscription, Plan, or Manage Subscription. If you see an option such as Cancel Plan, End Subscription, or Turn Off Renewal, use it and take a screenshot before and after.

If the billing controls are missing, use the support route tied to the verified help article from Cliengo at the help page. Even though the article itself is not specific enough to confirm every Solingo screen, it is the best verified support trail available. After sending the request, ask for a written confirmation that renewal has been stopped effective before the next billing date.

• Log in to your Solingo account.
• Open Account or Settings.
• Open Billing, Plan, or Subscription.
• Select Cancel, End, or Turn Off Renewal.
• Save screenshots of the final confirmation page.

Cancel by email when the account page is unclear

If the dashboard is confusing or the cancellation button is missing, send a clear written request to [email protected]. The verified support data shows no phone number, no live chat, and no published service hours. Email is therefore the strongest documented direct channel for Solingo-linked support in this case.

Write a short message with your account email, full name, charge amount, charge date, and a direct sentence such as: “Please cancel my Solingo subscription and stop all future renewals immediately.” Ask them to confirm the effective cancellation date. If possible, attach a screenshot of the billing entry and your account page.

• Send from the same email linked to the account.
• Include the last 4 digits of the card only if needed.
• Ask for written confirmation in one reply.
• Check spam and junk folders for the response.

Cancel through App Store or Google Play if the store handles billing

Some users get charged through a mobile store without realising it. If your receipt says Apple or Google Play, cancel there, not only inside Solingo. This is a common trap with app subscriptions, and it can lead to another renewal even after you uninstall the app.

On iPhone, open Settings, tap your Apple ID, then Subscriptions, then find Solingo and tap Cancel Subscription. On Android, open Google Play, tap your profile icon, then Payments and subscriptions, then Subscriptions, then Solingo, then Cancel subscription. If Solingo does not appear, the billing may be direct through card or another account email.

Postal option if you want extra proof

A postal cancellation address for Solingo was not found in the accessible public material, so this is not the main route. Still, if support ignores repeated emails and you later identify a valid business address from your invoice or payment record, a registered letter can help create a dated trail. Some users now use digital registered delivery services such as Postclic because they generate timestamped proof of sending, receipt, and opening without a trip to the post office.

Do not send a letter blindly to an unverified address. Use only an address that appears on your invoice, payment descriptor records, or a formal company communication. If you send a letter, include your account email, billing date, and a firm request to cancel all recurring charges.

After you cancel, what changes and what may still continue

Access to the service after cancellation

Solingo does not clearly publish what happens to access after cancellation. In most SaaS subscriptions, you usually keep paid access until the end of the current billing cycle, then the account drops to a free tier or loses premium features. Because Solingo does not spell this out in the reviewed sources, assume access may continue only until your next renewal date unless support tells you otherwise in writing.

If your billing date is, for example, the 25th of the month and you cancel on the 10th, the usual expectation is access until the 25th. Do not rely on memory only. Ask support to state the exact end date in the cancellation confirmation email.

What happens if you do not cancel

Auto-renewal wording is not clearly available in the accessible terms data, but a recurring monthly price of $6.99 (RM33) strongly suggests the subscription continues until you stop it. That means doing nothing can result in another charge next cycle. User complaints about weekly or repeated billing make this a point you should take seriously.

If you already removed the app or stopped using the service, billing can still continue if the subscription itself was never cancelled. Uninstalling is not cancellation. For Malaysians managing several cards or telco-billed services, that small monthly amount can slip through for months if you do not check statements carefully.

Your data after the account ends

Data retention after cancellation is not explained in the accessible Solingo terms data. So, before cancelling, export documents, save task logs, and download any shared files you still need. Once the paid account ends, there is no verified promise that files, team records, or chat history will remain accessible.

If your team uses Solingo for live work, move critical material before the final billing date. A practical rule is simple: if losing the data would hurt your work next week, save it now, not after the cancellation confirmation arrives.

Refunds, failed cancellations, and disputed charges

What the published policy actually tells us

Refund terms are not clearly stated in the accessible Solingo material. No general refund policy, no unused-period policy, and no billing-error procedure were found in the verified source set. Also, no cancellation fee was found in the terms material reviewed.

That means you should not assume a pro-rated refund for unused days. In plain terms, if you cancel halfway through a monthly cycle, there is no verified public promise that Solingo will return part of that $6.99 (RM33). If the charge itself was wrong or unauthorised, that is a different situation and you should document it separately.

Refund rights in Malaysia are limited for ordinary online subscriptions

Many users worry they cancelled but were still charged, or they signed up through a confusing flow and want the money back. In Malaysia, the Consumer Protection Act 1999 gives general protections against unfair practices, but it does not create an automatic cooling-off period for every online subscription. A 10 working day cooling-off period exists under the Direct Sales and Anti-Pyramid Scheme Act 1993 for direct sales contracts, but that does not automatically cover every SaaS subscription.

So for Solingo, a refund request usually works best when you can show one of three things: the renewal happened after cancellation, the charge was unauthorised, or the billing page was misleading. If it was simply a change of mind after valid billing, success is less certain.

How to ask for a refund in a way that gives you the best chance

Use email and be specific. Send your refund request to [email protected] with the transaction date, amount, account email, and evidence of cancellation if you already cancelled. State whether you are asking for a full refund due to unauthorised billing or a reversal of a post-cancellation charge.

• Attach the charge screenshot from your bank, card, Apple, or Google receipt.
• Attach your cancellation screenshot or cancellation email.
• State the exact amount charged, such as $6.99 (RM33) or the ringgit amount on your statement.
• Ask for a written reply within 7 calendar days.

When to escalate to Apple, Google, or your bank

If Apple billed you, request the refund through Apple because Apple controls the payment. If Google Play billed you, use the Google Play subscription and refund route. If the charge was direct to your card and Solingo support ignores you, ask your bank for a chargeback or tell them you want to dispute an unauthorised or recurring card transaction.

In Malaysia, chargeback timing is usually set by bank and card-network rules, often around 60 to 120 days from the transaction date or from when you discovered the problem. This sits within Bank Negara Malaysia’s financial consumer protection framework, including the Financial Services Act 2013 or Islamic Financial Services Act 2013 complaint-handling rules. Use chargeback as the last strong step when the merchant does not fix a clearly wrong charge.

Solingo plans and pricing for Malaysia

Current recurring plan found in verified data

Prices are approximate, converted from USD at the rate 1 USD about RM4.72. Actual local charges may differ slightly because of exchange rates or card issuer fees. Review the official website for the final billed amount.

Is Solingo expensive for what is publicly shown

With the verified data available, Pro is both the cheapest and the most expensive plan because it is the only recurring plan publicly identified for this guide. At $6.99 (RM33) per month, it sits in the low-to-mid range for basic SaaS tools, but the value is harder to judge because Solingo does not publicly present strong feature transparency in the reviewed sources.

If you are paying monthly and barely using the service, even RM33 a month is not senang to justify. A subscription becomes expensive very fast when cancellation is unclear or when there is no reliable way to compare tiers before renewal.

Billing notes and hidden-cost reality

No annual discount, setup fee, cancellation fee, or formal price rise history was found in the accessible sources. That does not prove those things do not exist in every billing route, only that they are not clearly disclosed in the material reviewed for this guide.

Malaysian cardholders should also watch for small differences between the quoted USD amount and the final ringgit amount. Foreign exchange movement, card issuer conversion rates, and overseas transaction charges can push the final debit above RM33.

What Malaysian consumer law can do if Solingo ignores you

Laws that matter for a subscription dispute

For Malaysians, the main law in this area is the Consumer Protection Act 1999. It helps when there is misleading conduct, unfair practice, or a service problem, but it does not grant a universal cooling-off right for every ordinary online subscription. If Solingo billed you after cancellation or presented the sign-up in a confusing way, that is where the Act becomes relevant in practical terms.

The Direct Sales and Anti-Pyramid Scheme Act 1993 gives a 10 working day cooling-off period for direct sales contracts. That rule is specific. It should not be assumed to cover every Solingo subscription unless the way the contract was formed fits that category.

How this applies to Solingo specifically

If Solingo failed to stop a recurring charge after a valid cancellation request, your argument is stronger when you have proof such as screenshots, receipts, and emails. If you only changed your mind after a properly disclosed monthly renewal, your refund argument is weaker. Since Solingo’s accessible terms do not clearly explain refund and renewal rules, good documentation matters even more.

This is also why users should not wait until several months of billing have passed. A fast complaint with evidence is easier to push than a vague complaint after six statement cycles.

How to complain through KPDN and TTPM

If Solingo or its payment handler does not respond, file a complaint with the Ministry of Domestic Trade and Cost of Living, known as KPDN. Prepare your invoice, bank statement, screenshots of the account page, and your cancellation email. Explain the timeline in plain language, including charge date, cancellation date, and the amount lost.

If the dispute is about money you want returned and direct resolution fails, the Tribunal for Consumer Claims Malaysia, or TTPM, is the next practical route for many consumer disputes. TTPM is built for consumer claims and is usually simpler and cheaper than going to court. Use it when the facts are clear and the amount is worth pursuing.

Useful Malaysian authority contacts

KPDN and TTPM are the names to remember for this kind of problem in Malaysia. Use KPDN for complaint intake and consumer enforcement channels, then consider TTPM if you need a formal claim route for the disputed amount. Keep every file in one folder before you submit.

• KPDN official website
• TTPM official website

What real users say about Solingo cancellation

The short verdict from available reviews

Cancellation looks difficult rather than smooth. The review sample available here is small, only 3 unique reviews, but the trend is fully negative: 0 positive and 3 negative. The recurring themes are charges after cancellation or after an unclear sign-up flow, plus difficulty cancelling when the app or account path is hard to find.

That lines up with the local issue pattern in the research data: users report navigation trouble that leads to unintended renewals, and some say the interface is unintuitive. On balance, Solingo does not currently show a user-friendly cancellation reputation in the material reviewed.

Recurring themes in the complaints

Sources summary

Individual user comments

• "Scam. I wanted to scan QR code for hotel wifi. Ended being charged weekly into my bill." (TrustPilot)
• "Scam Site, don't use, i wanted to scan a qr code and somehow ended up on their site. Then they stole 3.99$ [about RM19] from my provider." (TrustPilot)
• "Can't cancel subscription becos no more app there" (Google Play Community)

Only negative comments were available in the review set supplied for this guide. To stay fair, the positive side is that a low monthly entry price of $6.99 (RM33) can suit users who genuinely need a lightweight SaaS tool. Still, the cancellation experience matters as much as the feature list, and the current review pattern is a warning sign.

Documents to prepare before and after you cancel

What to save before cancellation

Before cancelling, collect the evidence that proves what plan you had and when the next charge was due. This should include a screenshot of the subscription page, the current plan name, the renewal date, and any email receipt showing the amount charged, such as $6.99 (RM33).

• Screenshot of Account or Billing page
• Receipt email or invoice PDF
• Bank or card statement entry
• Exported files or project data

What to attach for a refund request

A weak refund request gets ignored more easily. A strong one contains dates, amounts, and proof. If you are claiming an unauthorised charge or a post-cancellation renewal, attach the cancellation email, the screenshot of the final cancel screen, and the payment proof with transaction date.

• Transaction ID or reference number
• Charge date and amount
• Cancellation date and time
• Any support reply you received

What to keep after cancellation

After you cancel, keep the confirmation email and at least one screenshot showing the status changed. Then watch your card or bank statement for one full billing cycle. If your billing date is monthly, monitor the next 30 to 35 days so you can catch a repeated charge quickly.

This file set becomes your evidence pack if you need to complain to KPDN, file a TTPM claim, or ask your bank for a chargeback.

Common mistakes that lead to another Solingo charge

Cancelling in the wrong place

A very common mistake is cancelling on the website when the payment is actually through App Store or Google Play. In that case, the store remains the billing authority. The result is simple and painful: you think you cancelled, but the next charge still goes through.

Fix it by checking the receipt source. If the receipt comes from Apple or Google, end the subscription there as well. Do not rely on app deletion or logout.

Waiting until the billing day itself

Users who leave cancellation until the final day take an unnecessary risk. Time zone differences, delayed support replies, and hidden billing cut-off times can all work against you. For a monthly charge of $6.99 (RM33), cancel at least 3 days before renewal if the direct in-account button is unclear.

If you are using email, send it even earlier and keep a timestamped copy. A same-day request may still leave room for dispute about whether the renewal had already processed.

Assuming uninstalling the app is enough

The Google Play Community complaint about not finding the app anymore shows this clearly. If the app disappears from your phone, the subscription can still exist in the store account or on the merchant side. That is why some users only notice the problem after another statement arrives.

The solution is to verify the subscription status in the store or billing page directly. You need a visible “cancelled” or “expires on” status, not just an absent app icon.

Expecting an automatic refund for unused days

Solingo does not clearly promise pro-rated refunds in the accessible policy material. So if you cancel midway through the month, do not assume half the money comes back automatically. This misunderstanding causes many avoidable complaints.

If the issue is a valid but unwanted renewal, ask politely for a goodwill refund, but prepare for a no. If the issue is unauthorised billing or a charge after cancellation, frame the request that way because the facts are stronger.

Failing to save proof

The biggest practical mistake is not keeping screenshots and confirmation emails. When support is slow or non-responsive, your proof becomes the case. Without it, the discussion turns into your word against the merchant’s billing records.

Take screenshots at every stage: before cancellation, after clicking cancel, after the confirmation page, and after any support email. It takes two minutes and can save weeks of hassle.

Solingo cancellation methods compared at a glance

Comparison table

Key takeaway for Malaysian users

If you can see a subscription control inside Solingo, the web account route is the fastest. If the receipt shows Apple or Google, use the matching store path. If support becomes silent and you have a verified postal address from an invoice, a registered letter creates extra evidence, though it is slower.

No single method fits every user can or not. The right choice depends on who actually billed you. That one detail decides almost everything in a subscription dispute.

What to do after cancellation so the charge does not come back

Immediate checks in the first 10 minutes

Right after cancelling, confirm three things: the account status changed, you received a message or email, and the next billing date no longer shows as active renewal. If one of these is missing, send a follow-up email the same day to [email protected] and attach your screenshot.

Add a calendar reminder for 3 days before the next expected billing date and another on the billing date itself. This small habit catches failed cancellations early.

Bank statement checks and chargeback timing

Monitor your card, e-wallet, telco bill, or bank statement for at least one full billing cycle. Look for the same merchant descriptor, the same amount, or a slightly different converted ringgit amount. Even a small recurring charge can signal that the cancellation did not stick.

If an unauthorised or repeated charge appears, ask your issuing bank for a chargeback or tell them you want to dispute a recurring card transaction. In Malaysia, the practical timeframe is commonly around 60 to 120 days, depending on the bank and card-network rules, under Bank Negara Malaysia complaint-handling standards.

Alternatives if you are leaving Solingo for good

If your goal is to move to a more transparent HR or business platform, several alternatives are already active in Malaysia. BrioHR starts from RM200 per month and supports payroll plus EPF, SOCSO, EIS, HRDF, and PCB workflows. Kakitangan is more local and simple for smaller teams, while Swingvy also serves Malaysia with cloud-based HR basics.

Employment Hero is another option, with Core HR at $7 (RM33) per employee per month and payroll at $8 (RM38) per employee per month. If you need local compliance depth, BrioHR and Kakitangan usually make more sense for Malaysian employers.

Useful links

• Solingo official website
• Solingo terms page
• Support help article
• KPDN official website
• TTPM official website

Address and contact reality for Solingo

No public cancellation address was clearly found

A physical cancellation address for Solingo was not found in the accessible public sources reviewed for this guide. That means this is effectively an online-only cancellation case for most Malaysian users. The practical channels currently documented are the account area, the support help page, and the email address [email protected].

No phone number was available, no live chat was available, and no support hours were specified in the verified support data. If you need proof, use email and keep the sent copy, timestamps, and attachments.

How to proceed when there is no clear address

Use the online route in this order: account cancellation if visible, email request if not, then payment-platform dispute if the charge continues. If you later find a valid business address on your invoice or bank dispute records, you may add a registered letter to strengthen your documentation trail.

For most people in Malaysia, the fastest path is simple: cancel before the next billing date, keep screenshots, watch the next statement, and escalate quickly to KPDN, TTPM, or your bank if another charge lands. That is the practical way to stop Solingo cleanly and avoid extra hassle.