Postclic is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Vpn Unlimited, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Postclic premium unlimited: promotional offer at RM 4.19 for 48h, then RM 228.34 per month without commitment
Send an e-Postclic to Vpn Unlimited
Tracked, timestamped, and certified digital mail
What type of action would you like to take?
Choose the type of mail to generate. The template will be adapted automatically.
The form then adjusts based on your choice
Cancellation service #1 in Malaysia
Digital mail
certified, timestamped, tracked, and
recorded on the blockchain
delivered instantly worldwide
Postclic unlimited plan
Promotional offer at RM 4.19 for 48 hours
then no commitment, RM 228.34 per month
to keep966649193710
Cancellation Vpn Unlimited: Easy Method
What is Vpn Unlimited
Service profile, company background, and business model
Vpn Unlimited is a subscription VPN service from KeepSolid, a US-based company. The terms page says the contract is governed by United States law, and the service is sold on a recurring billing model with automatic renewal unless you cancel before the next billing date "at the end of each billing cycle" (vpnunlimitedapp.com).
If you signed up recently, the main trap is the 7-day free trial. According to the terms, that trial converts automatically into a paid subscription when the trial ends unless you cancel before the deadline, so many users only realise the charge after the trial has rolled into a monthly or annual plan (vpnunlimitedapp.com).
The minimum commitment shown in the terms is 1 month. That means you are not locked into a long contract with an early termination penalty, but auto-renewal still matters because the plan keeps renewing until you stop it yourself (vpnunlimitedapp.com).
What users are actually paying for
The paid service is mainly about secure internet access, encrypted browsing, and bypassing geo-restrictions. The plan data available from verified research shows a Professional Plan with unlimited speed up to 100 Mbps, support for up to 5 devices per account, and access to servers in multiple countries.
For many users in Malaysia, the real reason for paying is practical rather than technical. They want safer use on public Wi-Fi, access to region-locked content, and one account across phone, laptop, and tablet. If you no longer need those features, canceling before the renewal date is usually the fastest way to stop future charges.
How Vpn Unlimited behaves in Malaysia
There is no Malaysia-specific cancellation office, no listed support phone number, and no live chat in the verified support data. Support is routed mainly through email at [email protected] and the help centre at Vpn Unlimited Help.
Local pricing is not clearly published in MYR for all plans, so the guide below converts known prices into ringgit where needed. Some Malaysians also find the interface less intuitive than competing VPNs, and that matches the common complaint pattern in the research: people struggle more with finding the cancellation screen and with refund expectations.
How to cancel Vpn Unlimited without getting charged again
Checks to do before you press cancel
A lot of people get frustrated here because they think they canceled, then a renewal still goes through. Before touching anything, take a screenshot of your current plan, note the exact billing date, and check whether you subscribed on the website, through App Store, or through Google Play. The right channel matters because canceling in the wrong place usually does nothing.
If you are still inside the 7-day free trial, move fast. The terms say the trial converts automatically into a paid subscription after 7 days if you do not cancel in time, so even being late by one day can mean a charge appears on your card or store account (vpnunlimitedapp.com).
- Screenshot the plan name and renewal date.
- Save any invoice, receipt, or app store order number.
- Check whether the payment came from card, App Store, or Google Play.
- If you want a refund, avoid heavy use during any cooling-off window.
Cancel through the website or account dashboard
If you bought direct from Vpn Unlimited, the web account route is usually the cleanest path. The verified cancellation method says to log in on the official website, open Account Settings or Subscription Management, and follow the cancellation prompts (vpnunlimitedapp.com).
In practical terms, the path should look close to this: sign in to your KeepSolid or Vpn Unlimited account, open the account area, find the subscription section, select the active plan, and choose the cancel or turn off auto-renew option. After you confirm, save the confirmation page immediately. If the screen only says your plan remains active until a future date, that usually means cancellation worked and access will continue until the end of the billing cycle.
If the dashboard is confusing, open the official help page while logged in: Vpn Unlimited Help. The company does not list any cancellation trick such as hidden retention screens in the research, but you should still read every button carefully. Some services show a downgrade or pause page before the final cancel button.
Cancel through App Store or Google Play
If you subscribed on iPhone or iPad, cancel inside App Store, not on the Vpn Unlimited website. The verified path is: open App Store, tap your profile icon, open Subscriptions, find VPN Unlimited, then tap Cancel Subscription (vpnunlimitedapp.com).
If you subscribed on Android, use Google Play. The verified path is: open Google Play Store, tap the menu or profile area, open Subscriptions, choose VPN Unlimited, then tap Cancel Subscription (vpnunlimitedapp.com). If the app has already been deleted from your phone, the subscription can still be active in the store account, so deleting the app alone is not enough.
Email support and registered post as backup options
There is no published phone number and no live chat in the verified support data. If the account page is not working, send a clear email to [email protected] with your account email, plan name, billing date, payment channel, and a short line saying you want auto-renewal canceled. Ask them to confirm in writing.
You can also send a registered cancellation letter if you want dated proof, although no cancellation address specific to Malaysia was found. Some consumers now use certified digital letter services such as Postclic because they create timestamped proof of sending, receipt, and opening without queueing at the post office. Since Vpn Unlimited does not publish a clear mailing route for Malaysia, email plus screenshots is usually more practical.
After cancellation, what changes on your account
Your access usually stays active until the paid period ends
The refund policy says no refund is given for any unused part of the subscription after cancellation, and the service stays active until the end of the current billing cycle (vpnunlimitedapp.com). So if your renewal date is 30 August and you cancel on 10 August, you should normally keep access until 30 August.
This is the part many users worry about. Canceling does not usually cut off access immediately. In most cases, it only stops the next renewal, which is good if you still need the VPN for a few more days.
If you do nothing, auto-renewal continues
The terms say subscriptions renew automatically at the end of each billing cycle unless canceled before the renewal date, and users will be notified of upcoming renewals by email (vpnunlimitedapp.com). If that reminder lands in spam or promotions, the charge can still go through, lah, so do not rely only on email reminders.
The minimum commitment period is 1 month, but monthly and annual plans both renew if you leave them alone. This is why saving the exact renewal date matters more than just deleting the app.
Your data is kept for 30 days after cancellation
The terms say user data is retained for 30 days after cancellation to allow reactivation, and after that it is permanently deleted from Vpn Unlimited servers (vpnunlimitedapp.com). If you want any account records or invoices, save them before that 30-day mark.
The company does not publish a separate export checklist for ordinary users in the verified help sources. A simple approach is to save invoices, account screenshots, and support emails before canceling so you still have proof if a billing issue pops up later.
Refund rules, cooling-off rights, and how to ask for your money back
What Vpn Unlimited says about refunds
The official policy is strict. Vpn Unlimited says it does not offer refunds after cancellation, and no refund is provided for any unused portion of the active subscription period (vpnunlimitedapp.com).
There is one narrow opening in the verified data: in a billing error case, Vpn Unlimited may offer a refund or credit at its discretion if you contact support (vpnunlimitedapp.com). In plain language, ordinary cancelation is usually not enough to get money back, but duplicate charges, wrong renewals, or obvious billing mistakes are the cases where you have a better shot.
The 14-day cooling-off point and what Malaysians should know
Research data for this guide states a 14-day cooling-off period from purchase for a full refund if no part of the service was used, and that the withdrawal right must be exercised by contacting support within that period. If you already used the service, that cooling-off right is said to be lost under the provider policy basis used in the research.
For Malaysians, local consumer rights come mainly from the Consumer Protection Act 1999. Malaysian law has a 10-working-day cooling-off framework for certain direct sales contracts, but subscription apps and online software services do not always fit neatly into that category. If you want to test a refund argument under Malaysian consumer law, the strongest cases are misleading renewal, unclear terms, or an unauthorised recurring charge.
How to request a refund in practice
If you want a refund, use the channel linked to your payment. For direct web billing, email [email protected] and include your account email, order date, amount charged, currency shown on the invoice, and a screenshot of the charge. State the exact reason clearly, such as duplicate billing, post-cancel renewal, or charge during a valid cooling-off request.
If you paid through App Store or Google Play, submit the refund request through that store as well as through Vpn Unlimited support. Store operators control many mobile subscription payments, so Vpn Unlimited support alone may not be able to reverse the transaction.
Chargeback, bank dispute, and payment-platform escalation
If support ignores you or rejects a clear billing error, Malaysians can dispute the charge with the card-issuing bank. In Malaysia this is normally called a chargeback or a dispute for an unauthorised or recurring card transaction, and banks often work within a rough 60 to 120 day window from the transaction date or from when you discovered the problem, under Bank Negara Malaysia consumer protection handling rules.
Use chargeback as a last step, not the first one. Prepare screenshots of the cancellation confirmation, renewal email, invoice, and your messages to support. If you paid with PayPal, open a PayPal dispute. If you paid through App Store or Google Play, use the store refund route before asking your bank to intervene.
Terms and subscription conditions that can catch Vpn Unlimited users off guard
Auto-renewal and minimum commitment
The key clause is simple: Vpn Unlimited subscriptions renew automatically unless you cancel before the next billing date "at the end of each billing cycle" (vpnunlimitedapp.com). The minimum commitment shown in the terms is 1 month, and users can choose monthly or annual billing.
This means there is no early termination fee in the verified terms data, but there is also no automatic stop after one month. If you signed up for convenience and forgot about it, the system keeps charging until you actively turn off renewal.
Free trial conversion and the law governing the contract
The terms say new users may get a 7-day free trial and that it turns into a paid subscription automatically when the trial ends if you do not cancel first (vpnunlimitedapp.com). That is the single most common deadline to watch because trial-to-paid conversions often create the first unexpected charge.
The same terms say the contract is governed by the laws of the United States and disputes are subject to binding arbitration in the United States (vpnunlimitedapp.com). For a Malaysian consumer, that sounds intimidating, but for a simple billing dispute your practical route is still to keep evidence, write to support, and if needed complain locally through KPDN, TTPM, or your bank.
Data retention after cancellation
After cancellation, Vpn Unlimited says user data is retained for 30 days so the account can be reactivated, then permanently deleted after that period (vpnunlimitedapp.com). If you think you may reopen the service within a month, this retention period can be useful.
If you do not plan to return, use that 30-day window to save anything you may need for a complaint or tax record. Once that period passes, getting old account information may be much harder.
Vpn Unlimited pricing in MYR and whether the plan still makes sense
Current plan information from verified research
Plan | Price (Original / MYR) | Billing period | Main features |
|---|---|---|---|
Professional Plan | $199.00 (RM939)* | Monthly | 100 Mbps, 5 devices |
Prices are approximate, converted from USD at the rate 1 USD ≈ 4.72 MYR, and you should check the official website for exact local prices.
Which plan is the most expensive and what that means
Based on the verified dataset available for this guide, only one recurring plan was captured: the Professional Plan at about $199.00 (RM939)* monthly. The research notes also say this figure comes from a foreign-currency store listing basis, so treat it as a pricing reference rather than a guaranteed Malaysia checkout amount.
If your actual monthly charge is anywhere near this range, it is expensive compared with mainstream VPN rivals. For comparison from the research data, alternatives start around NordVPN from $3.09 (RM14.58) per month, ExpressVPN from $6.12 (RM28.89), and Surfshark from $2.19 (RM10.34) per month.
Billing notes, hidden costs, and whether you are overpaying
No cancellation fee and no early termination fee were found in the terms. The real cost risk is auto-renewal, not a separate exit charge. If you only needed a VPN for travel, torrent protection, or one streaming period, paying another month by accident is the waste to avoid.
The verified sources used here do not provide a full monthly versus annual price ladder, so a direct annual savings calculation is not possible from the approved data. Still, if you are paying a high recurring amount and only use basic VPN features, the market has cheaper options, so canceling may be senang once you confirm your payment channel.
Malaysian consumer rights if the cancellation or refund goes wrong
Which laws and agencies matter for a Vpn Unlimited dispute
In Malaysia, the main law is the Consumer Protection Act 1999. For software subscriptions like Vpn Unlimited, this law matters when charges are misleading, cancellation terms are unclear, or the trader imposes an unfair no-refund position in a situation where the consumer did not properly consent.
If the issue turns into a complaint, the two names to remember are KPDN, the Ministry of Domestic Trade and Cost of Living, and TTPM, the Tribunal for Consumer Claims Malaysia. KPDN handles consumer complaints and market conduct issues, while TTPM is a practical route for smaller consumer claims where you want a formal local forum.
Cooling-off and withdrawal in the Malaysian context
Malaysia has a 10-working-day cooling-off rule for certain direct sales arrangements. For an online VPN subscription, the fit is not always automatic, so the provider's own 14-day cooling-off statement in the research may be more useful in practice if you have not used the service and you act quickly.
If Vpn Unlimited charged you after a valid cancellation or if the renewal terms were not presented clearly, your complaint should focus on the facts. State the sign-up date, trial end date, cancellation date, and charge date. That timeline is what KPDN or TTPM will look at, not general anger.
How to complain and where to escalate
Start with Vpn Unlimited support by email and keep the full thread. If there is no fix within a reasonable time, file a complaint with KPDN through its consumer complaint channels and attach screenshots, invoice records, and your cancellation proof. If money is still not returned, consider TTPM for a claim and also dispute the charge with your bank if the payment was by card.
For card disputes, Bank Negara Malaysia's complaint-handling framework is relevant because banks must handle unauthorised or recurring transaction complaints properly. This matters if your bank initially tells you that a merchant renewal cannot be challenged. It can, if you have evidence that the renewal was unauthorised or charged after cancellation.
Useful Malaysia contacts
If you need official help, start here:
- KPDN consumer portal: KPDN
- Tribunal for Consumer Claims Malaysia: TTPM
- Bank Negara Malaysia consumer information: Bank Negara Malaysia
If Vpn Unlimited's terms point to US arbitration, do not panic. For a Malaysian card charge or consumer complaint, your immediate path is still local evidence, local complaint channels, and your issuing bank.
What users are saying about cancellation and billing problems
Overall verdict from the available review data
The cancellation experience looks difficult rather than smooth. The review sample available here is small, only 2 unique reviews, but the sentiment is 0 positive and 2 negative, and both negative comments focus on being charged after canceling or losing the expected deal value.
That pattern matches the local issue data in this research. Users report difficulty canceling subscriptions and obtaining refunds, and some say the interface is less intuitive than competing VPN services. To be fair, the sample is limited, and a small review pool can overrepresent unhappy users.
Recurring complaint themes
Theme | Frequency | Typical example |
|---|---|---|
Charged after cancel | High | Renewal still billed |
Refund frustration | Medium | No money returned |
Plan confusion | Medium | Expected lifetime access |
Source summary and individual testimonials
Source | Rating | Number of reviews |
|---|---|---|
TrustPilot | 1/5 sample | 2 used here |
Source | Rating | Main topic | Sentiment |
|---|---|---|---|
TrustPilot | 1/5 | Charge after cancel | Negative |
TrustPilot | 1/5 | Lifetime plan issue | Negative |
- "They took my money even though I cancelled." (TrustPilot)
- "Several years ago I purchased a lifetime membership to KeepSolid Unlimited VPN. It seems to me that they actually phased out the unlimited lifetime." (TrustPilot)
Only negative reviews were available in the approved review set, so that should be stated honestly. On the positive side, Vpn Unlimited does offer several cancellation channels and there was no verified evidence of dark-pattern screens designed to block exit.
Documents to save before and after you cancel
Before cancellation, collect the basics
This step saves a lot of hassle later, especially if you end up disputing a charge with your bank. Save a screenshot of the account page showing the active plan, the renewal date, and the payment method. If you subscribed during a free trial, screenshot the trial end date too.
- Account page screenshot
- Renewal date screenshot
- Invoice or receipt
- App Store or Google Play order ID
For refunds and disputes, gather payment evidence
If you are asking for a refund, support will need transaction details. Save the transaction date, amount, card statement line, and any support ticket number. For card disputes in Malaysia, this evidence is what helps your bank decide whether the recurring charge was authorised.
After cancellation, keep the confirmation email or final confirmation screen. If no email arrives within a short time, take another screenshot from the subscription page showing that auto-renewal is off or that the plan ends on a specific date.
Common mistakes that lead to extra charges
Using the wrong cancellation channel
This is the biggest mistake. If you subscribed through App Store or Google Play and then cancel only on the Vpn Unlimited website, the store subscription may keep renewing. Real-world result: you think you are safe, then the next monthly charge appears anyway.
Solution: match the cancellation channel to the billing channel. Website purchase means website or support. App Store purchase means App Store. Google Play purchase means Google Play.
Waiting until the last day of the trial or billing cycle
The free trial lasts 7 days and then converts automatically to paid service if not canceled first (vpnunlimitedapp.com). Leaving it until the final hours is risky because time-zone differences, payment processing, or a missed tap can still end in a charge.
Solution: cancel at least 24 hours before the trial or renewal date. Put a reminder in your phone calendar the same day you subscribe, can or not, because memory alone is unreliable.
Expecting a pro-rated refund after canceling
Many users assume that canceling mid-cycle means they will get money back for unused days. Vpn Unlimited's policy says the opposite: no refund for unused subscription time after cancellation, and access usually continues to the end of the billing period (vpnunlimitedapp.com).
Solution: cancel as soon as you decide to stop, but do not count on a partial refund. If there was a billing error, frame it as a billing error, not as a normal cancellation request.
Not saving proof of cancellation
The negative review trend about post-cancel charges shows why this matters. If a charge appears later and you have no screenshot, no email, and no ticket number, proving your case becomes much harder with support or your bank.
Solution: save the last confirmation screen, the confirmation email, and one screenshot showing the end date of service. These three items are usually enough to support a refund request or chargeback claim.
Assuming deleting the app ends the subscription
Deleting the mobile app does not cancel a subscription billed through App Store or Google Play. This mistake is very common with SaaS and VPN apps because the icon disappears but the recurring charge stays active in the store account.
Solution: open the subscription manager in the store and confirm the plan status there. If the listing still shows active renewal, the cancellation was not finished.
Quick comparison of Vpn Unlimited cancellation methods
Side-by-side method table
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | No fee found | Easy |
App Store (iOS) | Before next billing | No fee found | Medium |
Google Play (Android) | Before next billing | No fee found | Medium |
Registered mail | 5-10 business days | No fee found | Higher, best proof |
What this comparison means in practice
The web route is usually the fastest if you paid Vpn Unlimited directly. App Store and Google Play are straightforward too, but only if you remember which store account handled the billing. Registered mail creates stronger proof on paper, but with no Malaysia-specific cancellation address published, it is more of a backup record method than a smooth everyday option.
No single method suits everyone. Choose based on where the money is actually being taken from, then keep evidence from that exact channel.
What to do after canceling so the charge does not come back
Immediate checks right after the cancellation screen
Once you cancel, do three things on the same day. Save the confirmation, screenshot the page showing the end date, and put a calendar reminder 3 days before the old renewal date. That follow-up reminder is the one that catches silent failures.
If you used the website route, sign back in after a few minutes and confirm the subscription status still shows canceled or ending on a fixed date. If you used App Store or Google Play, reopen the subscription page and check that the plan no longer shows active renewal.
Watch your bank statement and know when to dispute
Monitor the next one or two statements carefully. Look for the merchant name, the exact renewal amount, and any foreign-currency conversion by your bank. If a fresh charge appears after a valid cancellation, contact Vpn Unlimited support immediately and then your bank if the merchant does not reverse it.
In Malaysia, chargeback timelines are commonly around 60 to 120 days from the transaction date or from when the issue was discovered, depending on bank and card-network rules. Tell the bank clearly that this is a recurring subscription dispute and provide the cancellation proof from the earlier date.
Alternatives if you still need a VPN
If you are canceling because of price or cancellation frustration, the research data points to a few alternatives. NordVPN starts from $3.09 (RM14.58) per month, Surfshark from $2.19 (RM10.34) per month, and Proton VPN has a free tier with paid plans from $4.00 (RM18.88) per month.
For Malaysian users who want lower cost, Surfshark looks attractive on price. If you want a free backup after canceling, Proton VPN or PrivadoVPN may be worth a look, though free tiers usually come with feature limits.
Useful links
- Official Vpn Unlimited website
- Official help centre
- Terms of service
- Official plan information
- KPDN consumer website
- Tribunal for Consumer Claims Malaysia
No Malaysia cancellation address was published, so expect an online-only process
No physical cancellation address was found
No specific physical cancellation address for Malaysia was found in the verified sources for this guide. Vpn Unlimited and KeepSolid handle subscription management mainly through the account dashboard, app-store billing controls, and support email rather than a Malaysia office counter or local service branch.
This means most users should treat cancellation as an online process. If you need proof, combine the in-app or web cancellation with saved screenshots and a support email so your record is stronger.
If you still want postal proof
If you prefer written proof, you may send a registered letter to the company entity you can identify from the official service documents, but the verified sources used here do not provide a Malaysia cancellation address. Because of that gap, postal cancellation is slower and less certain than using the account portal or the payment platform that billed you.
For most readers in Malaysia, the practical route is simple: cancel through the original billing channel, save evidence the same day, and monitor the next statement. That is the best way to avoid the classic complaint, which is getting charged again after you thought the subscription was already dead.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
FAQ
To cancel your Vpn Unlimited subscription, log in to your account on the official website, navigate to Account Settings or Subscription Management, and follow the cancellation prompts. Ensure you save the confirmation page as proof.
To cancel your Vpn Unlimited subscription via the App Store, open the App Store, tap your profile icon, go to Subscriptions, find Vpn Unlimited, and select Cancel Subscription. Remember to keep proof of cancellation.
If you are within the 7-day free trial period, you must cancel immediately to avoid being charged. Follow the cancellation steps on the website or through the App Store/Google Play, and keep a record of your cancellation.
Yes, you can cancel your Vpn Unlimited subscription by sending a written request via email or registered postal mail. Make sure to keep proof of your cancellation request for your records.
After you cancel your Vpn Unlimited subscription, your access will remain active until the end of the current billing cycle, so you can continue using the service until that date.