Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Keepsafe service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Keepsafe: Easy Method
What is Keepsafe
Overview
Keepsafe is a mobile app that provides a private photo and video vault with PIN, biometric locks, encryption and private cloud backup. It aims to protect sensitive media behind secure authentication and organised albums.
Primary functions
The app offers features such as PIN protection, fingerprint/Touch ID, military-grade encryption, custom albums and optional Premium subscriptions for additional functionality. Keepsafe is distributed through the App Store and Google Play.
How to cancel Keepsafe
Cancel on Android (Google Play)
- Open the Google Play Store app on your Android device.
- Go to Menu → Payments & subscriptions → Subscriptions.
- Find "Keepsafe Premium" in your subscriptions list and tap it.
- Tap Cancel and follow the on-screen prompts to confirm.
- Cancel at least 48 hours before renewal to prevent auto-renewal; you will retain access until the current period ends.
- More details: Keepsafe unsubscribe (Google Play).
Cancel on iOS (App Store)
- Open iOS Settings and tap your name at the top.
- Tap Subscriptions and locate "Keepsafe Premium".
- Tap Cancel Subscription and follow the confirmation steps.
- Cancel at least 48 hours before renewal to avoid being charged; you retain Premium access until the current term ends.
- More details: Keepsafe unsubscribe (App Store).
Cancel via the web or other notes
- Keepsafe does not manage subscriptions directly through its website; subscriptions are handled by App Store or Google Play depending on where you purchased.
- Deleting the app or your Keepsafe account does not cancel store-managed subscriptions; you must cancel through the respective store.
- Account deletion details: How to delete your account.
What happens when you cancel
Access after cancellation
After you cancel, you keep access to Premium features until the end of the already-paid billing period. The subscription will not auto-renew after that period.
Data and account status
Cancelling a subscription does not automatically delete your photos or account. Your files remain in the app or cloud backup according to your account settings unless you delete them manually.
Renewal and billing
If you do not cancel at least 48 hours before renewal you risk being charged for the next term. The cancellation prevents future charges but does not prorate the current period.
Will I get a refund?
Keepsafe refund policy
Keepsafe's Terms state that, except as otherwise provided, all fees are non-refundable and there is no obligation to provide a pro‑rated refund for mid-subscription cancellations.
Reference: Keepsafe policies.
App Store and Google Play refunds
- Apple: Recurring charges are generally final; Apple may grant refunds in exceptional cases, but it is not obliged to. Request refunds from Apple through your purchase history or the Report a Problem portal.
- Google Play: Refunds must be requested through Google Play's refund process. Keepsafe has limited control over refunds issued by Google.
- See community guidance for Apple: Apple refunds discussion.
What to do if a refund is denied
If the store denies a refund and you believe you were misled or unfairly charged, gather documentation and consider escalating the complaint to consumer protection authorities in Nigeria.
You can also contact Keepsafe support for help with account access issues, but note that platform purchases are handled by Apple/Google.
Keepsafe plans and pricing
Pricing overview
Below are example Premium plans as listed (converted pricing noted). Actual amounts charged by the App Store may vary by exchange rate, taxes or rounding.
Source and conversion note
Prices shown were converted using a mid-market exchange rate and are indicative. Actual App Store pricing in Nigeria may differ slightly.
| Plan | Price | Period | Features |
|---|---|---|---|
| Keepsafe Monthly Premium | €1.73 | Monthly | Premium subscription as listed on Nigeria App Store |
| Keepsafe Yearly Premium | €4.18 | Annual | Premium subscription as listed on Nigeria App Store |
Your consumer rights in Nigeria
Relevant law and protections
Under Nigerian consumer protection law (e.g., the Federal Competition and Consumer Protection Act 2018), consumers are entitled to fair, transparent terms and must not be unfairly trapped into continuing subscriptions.
Practices that deny access to a consumer's own files unless they pay may be scrutinised as unfair contract terms.
Where to escalate complaints
- If you cannot resolve billing or access issues, escalate to the Federal Competition and Consumer Protection Commission (FCCPC).
- Platform purchases (App Store / Google Play) also allow users to request refunds or dispute charges with Apple or Google.
Practical steps for Nigerian consumers
Keep screenshots of charges, correspondence, and cancellation confirmations. These help when lodging disputes with Apple/Google or the FCCPC.
If you suspect digital extortion or misleading subscription practices, submit evidence to the FCCPC for review.
Customer experiences
Positive feedback
Many users praise Keepsafe for its security features like PIN protection, biometric unlock, military-grade encryption, private cloud backup and an intuitive interface.
These features are commonly cited as the app's strong points in app store listings.
Negative feedback
- Reports of data loss: photos or folders disappearing after updates, problems exporting files back to the device, or files stuck in trash requiring Premium to restore.
- Aggressive monetisation: essential features or file access behind a paywall, issues with downgrading, and pay-to-restore complaints.
- Performance problems: app crashes, freezing, and failures to upload or download large files.
- Customer support complaints: slow or unhelpful responses for lost files or billing issues.
Balanced takeaway
Keepsafe provides useful privacy tools for many users, but potential buyers should be aware of reported instability and billing issues. Backup your files externally and document subscription changes.
Documentation checklist
Before you contact support or file a dispute
- Receipt or screenshot of the subscription charge from Apple/Google.
- Confirmation of cancellation from the App Store or Google Play.
- Screenshots showing the problem (missing files, errors, or app messages).
- Dates and times of attempted actions (updates, restores, uploads).
When escalating to Apple/Google or FCCPC
- All correspondence with Keepsafe support and any case/ticket numbers.
- Statement describing the desired remedy (refund, file recovery, account access).
- Identification details used on the account (email tied to the Keepsafe account).
Common mistakes
Deleting the app instead of cancelling
Example: Users often delete Keepsafe thinking it cancels the subscription. Deleting the app does not stop charges from App Store or Google Play.
Always cancel through the store where you subscribed.
Waiting too close to renewal
Example: Cancelling on the renewal day can still result in a charge. Stores typically require cancellation at least 48 hours before renewal to reliably prevent auto-renewal.
Plan cancellations well before the renewal date.
Comparative recap
Quick comparison
The table below summarises cancellation, refund likelihood and post-cancellation access across common purchase routes.
How to use this table
Use the rows to check who controls refunds and what happens to access after cancellation for each route.
| Aspect | Android (Google Play) | iOS (App Store) | Web / Keepsafe-managed |
|---|---|---|---|
| How to cancel | Cancel via Google Play subscriptions | Cancel via iOS Settings → Subscriptions | Not applicable - subscriptions are store-managed |
| Refund responsibility | Google Play (request via Google) | Apple (request via Apple) | Keepsafe does not manage store refunds directly |
| Access after cancel | Access remains until end of paid period | Access remains until end of paid period | Depends on account status; deleting account does not cancel store subscription |
After cancelling
Immediate actions
- Confirm cancellation by checking your App Store or Google Play subscription list for a "Cancelled" status.
- Keep screenshots of the cancellation confirmation and any confirmation emails.
Help and escalation links
- Keepsafe unsubscribe & account deletion: How to unsubscribe and Permanently deleting your account.
- Keepsafe policies and terms: Keepsafe policies.
- Apple refund help: use your purchase history or Apple support discussions.
- Google Play refund guidance: request via Google Play's purchase history and refund process.
- Escalate in Nigeria: Federal Competition and Consumer Protection Commission (FCCPC): https://www.fccpc.gov.ng.
Address
Primary contact address
Keepsafe, Inc. 548 Market Street PMB 66506 San Francisco, California 94104 United States of America.
Notes on contacting
Use the in-app support or the Keepsafe support articles for account-specific help. For legal or regulatory queries, include the full address above in correspondence.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
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