How to Cancel Mega Subscription: Complete Guide

What is Mega

Service overview

Mega is a cloud storage and file‑sharing service that offers free and paid subscription plans for additional storage and transfer quota.

Paid plans renew automatically unless cancelled and are managed either through MEGA’s website or the app stores when purchased on mobile.

Subscription model

Subscriptions are billed on a recurring basis (monthly or yearly) depending on the plan you choose.

Where you bought the subscription (Apple App Store, Google Play, or MEGA web) determines how you cancel and which refund rules apply.

How to cancel Mega

Cancel on iOS (Apple App Store)

• Open your Apple account settings on your iPhone, iPad or via MEGA on the App Store.
• Go to Subscriptions, find MEGA and cancel automatic renewal at least 24\u202fhours before the next payment is due.
• Confirm the cancellation in your Apple account; MEGA cannot cancel App Store subscriptions for you.

Cancel via Google Play

• Open the Google Play Store app and tap your profile, then Subscriptions.
• Select the MEGA subscription and tap Cancel subscription to stop renewal.
• If you have trouble, use Play Store subscription management or Google support for help.

Cancel on the web (MEGA account)

• Sign in at your MEGA account (for example via mega.nz/account).
• Open plan or subscription settings, locate the active subscription and select Cancel or Turn off auto‑renew.
• Save any confirmation or cancellation reference you receive for your records.

Third‑party purchases

• If your plan was purchased through Apple or Google, you must cancel through that store; MEGA cannot cancel those store‑managed subscriptions for you.
• Check receipts and transaction records to determine where the purchase was made before attempting cancellation.

What happens when you cancel

Access and storage after cancellation

After cancelling, you typically retain access to your paid features until the end of the current billing period.

Once the paid period ends, your account will revert to the free tier limits; you should back up or reduce stored data if needed.

Billing and renewal

Cancelling prevents future automatic renewals but does not usually trigger an immediate refund.

If you used Apple or Google, billing and refunds are governed by those stores’ policies, not MEGA directly.

Will I get a refund?

Standard refund policy

There is no general 14‑day cooling‑off right for users in most countries outside the EU, Brazil and South Korea; purchases are usually final unless otherwise required by law.

Refunds are therefore limited and assessed under MEGA’s terms and the payment provider’s policies.

Exceptions and how to request

• MEGA may consider refunds for accidental or unwanted renewals if you contact support promptly, typically within 30\u202fdays of the charge (terms reference).
• If you mistakenly purchased the wrong plan via Apple, some users have had success using Apple’s refund process (community example).
• Refund outcomes are discretionary and not guaranteed; provide transaction ID, date and screenshots to support your request.

Mega plans and pricing

Monthly plans (standard EU pricing)

Notes on currency and local pricing

These are standard EU‑denominated prices. The App Store in Nigeria shows NGN amounts using local conversion, but the base EUR pricing remains the same.

Check the store receipt or MEGA billing page to confirm the exact currency billed to your payment method.

Your consumer rights in Nigeria

Cooling‑off and refund rights

There is no statutory 14‑day cooling‑off or automatic refund right for MEGA users in Nigeria; refunds are subject to MEGA’s terms and discretion.

If you believe your purchase was erroneous, you should still raise the issue promptly with MEGA and your payment provider.

Dispute and escalation options

• You retain the right to request refunds or raise disputes within 30\u202fdays of an erroneous charge, although approval is not guaranteed.
• If a store‑managed purchase (Apple/Google) is involved, raise the dispute with the respective store in parallel.
• If unresolved, you may contact your bank/card issuer to dispute a charge, or seek local consumer advice for further steps.

Customer experiences

Common complaints

• Users report difficulty locating the Cancel Subscription button in app and web interfaces; some feel it is hard to find (example).
• There are frequent reports of being charged after an attempted cancellation when the App Store or Play Store cancellation was not performed separately (example).
• Unexpected auto‑renewals at odd hours and issues with support escalation have been mentioned by some users (example).

Positive or neutral notes

While explicit positive reviews were not listed in the verified data, many users successfully manage and cancel subscriptions when following the correct store or web process.

Successful refund cases after mistaken Apple purchases have been reported when users followed Apple’s refund procedure.

Documentation checklist

What to prepare before contacting support

• Account email or MEGA user ID associated with the subscription.
• Transaction ID, payment date and the amount charged (store receipt or bank statement).
• Screenshot(s) of the charge, subscription screen, or cancellation attempts.

Where to send your request

• Use MEGA’s official support/contact channels via their website or account help pages; include all prepared documentation.
• If purchased through Apple or Google, open a refund/dispute via the relevant store in parallel and keep those reference numbers.

Common mistakes

Not cancelling in the correct place

Many users expect MEGA to stop App Store or Play Store renewals; but if you bought via Apple or Google you must cancel in that store.

Missing cut‑off times and timezones

iOS subscriptions require cancellation at least 24\u202fhours before the next payment; users who wait until the day of renewal sometimes get charged because of timezone or midnight renewals.

Assuming automatic refunds

Some users assume a statutory 14‑day refund right in Nigeria; because that right doesn’t apply broadly outside certain jurisdictions, refunds may be refused or discretionary.

Comparative recap

Quick platform comparison

Key takeaways

Where you purchased the plan determines the cancellation path and refund process; follow that store or MEGA’s web interface precisely.

Document charges and act promptly if requesting refunds - ideally within 30\u202fdays of the charge.

After cancelling

Follow‑up steps

• Keep any cancellation confirmation or reference number from the store or MEGA.
• Monitor your bank or card statement for further charges and keep evidence if unexpected charges occur.
• Export or back up important files before your account drops to the free tier limits.

Helpful links

• MEGA account & plan settings
• MEGA on the Apple App Store (Nigeria)
• Manage subscriptions on Google Play
• MEGA terms (reference)

Address

Head office

1, NYNEX PLAZA, BEHIND NNPC FILLING STATION, 2ND GATE, KUBWA‑ABUJA EXPRESSWAY, KUBWA, ABUJA.

Operational office

The Gwarinpa, Abuja suite is listed as an operational office in some records but is not explicitly specified for cancellation handling.

For cancellations or formal correspondence, use MEGA’s online support channels and include the postal address above if you need to send physical mail.