Cancel BRILLIANT online
Cancellation service #1 in Nigeria
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Brilliant service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Brilliant: Easy Method
What is Brilliant
Service overview
Brilliant is an online learning platform focused on interactive problem-solving in math, science, and computer science. It offers lessons, daily problems, and guided courses designed to build intuition and practical skills.
Subscription model
Brilliant operates on a subscription (Brilliant Premium) that unlocks full course content and features. Subscriptions may be purchased on the web or as in-app purchases through the Apple App Store or Google Play Store.
How to cancel Brilliant
Cancel on the web (brilliant.org)
- Log in to your Brilliant account on the website.
- Go to Subscription Settings in your account menu.
- Click "Cancel Subscription" to stop future renewals; you will keep access until the end of your billing period.
Cancel on iOS (Apple App Store)
- Open iOS Settings on your device and tap your name.
- Tap Subscriptions, then select "Brilliant".
- Tap Cancel Subscription and confirm the cancellation.
Cancel on Android (Google Play Store)
- Open the Google Play app and tap your profile icon.
- Go to Payments & Subscriptions → Subscriptions and select "Brilliant".
- Tap Cancel Subscription and confirm to stop renewals.
What happens when you cancel
Access and billing
After cancelling, your subscription will not renew at the next billing date. You typically retain access to Brilliant Premium features until the end of the current paid billing period.
Account data and content
Your account and progress data are normally preserved after cancellation unless you delete your account. Deleting an account is separate from cancelling a subscription.
Will I get a refund?
General policy
Brilliant's Terms of Use state that they do not offer refunds as a standard practice. Refunds are generally not provided, but exceptional cases may be considered on a case-by-case basis.
Platform-specific refund routes
- Web purchases: If eligible, a "Cancel and Refund" option may appear in Subscription Settings to request a refund.
- App Store / Google Play purchases: Refunds must be requested through the respective app stores (Apple's "Report a Problem" or Google Play's "Request a refund").
Key exceptions and tips
- Keep receipts, transaction IDs, and screenshots when requesting a refund to support your claim.
- If you believe there was deceptive billing (no trial reminder, unexpected charge), present clear evidence when contacting support or the store.
Brilliant plans and pricing
App Store in-app price points
The pricing points below reflect in-app purchase tiers visible in the Nigerian App Store (iOS) and are listed in euros. Apple shows multiple tiers but not always clear durations.
Notes on listed items
Periods are not explicitly shown in the App Store listings provided. Pricing conversions and currency are controlled by Apple and may vary by date and exchange rate.
| Plan | Price | Period | Features |
|---|---|---|---|
| Unknown (App Store in-app) | €2.05 | Unknown | Brilliant Premium (in-app purchase option) |
| Unknown (App Store in-app) | €8.43 | Unknown | Brilliant Premium (in-app purchase option) |
| Unknown (App Store in-app) | €12.52 | Unknown | Brilliant Premium (in-app purchase option) |
| Unknown (App Store in-app) | €22.32 | Unknown | Brilliant Premium (in-app purchase option) |
| Unknown (App Store in-app) | €25.98 | Unknown | Brilliant Premium (in-app purchase option) |
| Unknown (App Store in-app) | €32.18 | Unknown | Brilliant Premium (in-app purchase option) |
| Unknown (App Store in-app) | €43.71 | Unknown | Brilliant Premium (in-app purchase option) |
| Unknown (App Store in-app) | €54.87 | Unknown | Brilliant Premium (in-app purchase option) |
Your consumer rights in Nigeria
Legal context
Brilliant's refund policy is restrictive and states no standard refunds. Under Nigerian consumer protection frameworks (referenced under the Consumer Protection Council Act in available guidance), consumers can challenge unfair contract terms or deceptive business conduct.
Practical steps to assert rights
- Document all communications, receipts, and screenshots of offers or trial terms.
- Contact Brilliant support first and request a clear resolution in writing.
- If unresolved, escalate to your payment provider to dispute charges or to the app store for in-app purchases.
- Consider lodging a complaint with local consumer authorities (for example, the Federal Competition and Consumer Protection Commission) if you believe conduct was deceptive or unfair.
Customer experiences
Positive feedback
- Users praise the interactive, problem-solving style and say it helps build concept understanding and intuition.
Negative feedback
- Many users report unexpected charges after free trials, automatic conversions to annual plans, and difficulty obtaining refunds.
- Complaints include lack of reminders before billing, perceived unfair refund policies, and challenges with customer support resolving billing issues.
Documentation checklist
What to collect
- Account email address and username used for Brilliant.
- Purchase receipt or transaction ID from Brilliant, Apple, or Google Play.
- Screenshots of subscription settings, trial offers, and any correspondence with support.
- Bank or card statements showing the charge (date and amount).
How to use documents
- Attach documentation when submitting a refund request to Brilliant or filing a dispute with your bank.
- Provide clear timelines and screenshots when escalating to app stores or consumer authorities.
Common mistakes
Missing cancellation method
Users often assume cancelling the app removes the subscription; however, if the purchase was via Apple or Google Play, you must cancel through the respective store.
Similarly, cancelling on the web does not cancel in-app store subscriptions. Confirm where you originally purchased the subscription before cancelling.
Timing and proof errors
Another common mistake is waiting too long to request a refund or failing to keep receipts and screenshots. Without clear evidence of trial terms or billing dates, refund requests are harder to win.
Also, not checking email receipts or bank statements promptly can delay dispute windows with banks or app stores.
Comparative recap
Quick comparison
The table below summarizes cancellation paths, refund routes, and one key tip for each platform.
How to choose the right route
Use the platform where you originally purchased the subscription for cancellations and refund requests to avoid delays.
| Platform | How to cancel | Refund route | Key tip |
|---|---|---|---|
| Web (brilliant.org) | Log in → Subscription Settings → Click "Cancel Subscription" | If eligible, use "Cancel and Refund" in Subscription Settings; otherwise contact support | Cancel via the account page to stop renewal and retain access until period end |
| Apple App Store (iOS) | iOS Settings → Your name → Subscriptions → Select "Brilliant" → Cancel | Request refund via Apple's "Report a Problem" | Use Apple’s receipt and "Report a Problem" for faster app-store refunds |
| Google Play Store (Android) | Google Play → Profile icon → Payments & Subscriptions → Subscriptions → Select "Brilliant" → Cancel | Request refund via Google Play's "Request a refund" process | Initiate refund requests promptly from the Play Store to meet Google’s timelines |
After cancelling
What to check
- Confirm cancellation by checking your subscription status on the web or in the app store.
- Keep your final billing receipt and any confirmation emails for your records.
Next steps and helpful links
- Brilliant Help Center: brilliant.org
- Apple Report a Problem: reportaproblem.apple.com
- Google Play refund help: Google Play refunds
- Federal Competition and Consumer Protection Commission (for complaints in Nigeria): fccpc
Address
Physical address
Bucknor Bus Stop Isheri-osun Lagos State Nigeria.
Notes on correspondence
No explicit postal address for cancellation requests is provided by Brilliant; use the account settings or app store routes for cancellations and refunds.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.