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Cancel Preply: Step-by-Step Guide
What is Preply
Service overview
Preply is an online marketplace that connects students with private tutors for one-to-one lessons across languages and other subjects.
How it works
Students book lessons or subscriptions, pay via Preply, and attend sessions on the platform. Tutors set hourly rates and availability.
How to cancel Preply
Students: step-by-step cancellation
- Sign in to your Preply account on the Web or mobile app.
- Open the scheduled lesson in your dashboard or calendar.
- Choose Cancel or Reschedule and confirm at least 12 hours before the lesson start time to avoid charges.
- If you cancel less than 12 hours before, the lesson will normally be charged and rescheduling may not be available.
Tutors: step-by-step cancellation
- Sign in to your Preply tutor account on Web or mobile.
- Open the lesson in your schedule and select Cancel or Reschedule.
- Cancel at least 12 hours before the lesson to avoid penalties or student charges.
- If less than 12 hours remain, only rescheduling options may be available (per platform rules).
What happens when you cancel
Access and lessons
If you cancel a booked lesson within the allowed window, the lesson will be removed from your schedule and you keep access to other booked lessons or remaining package sessions.
Account status and future bookings
Cancelling individual lessons does not automatically cancel subscriptions or future bookings; you must cancel subscriptions separately in your account settings.
Will I get a refund?
Subscription refunds - general rule
Preply may refund a subscription only if no credits were used during that subscription period and the payment was made less than 28 days ago.
Other refunds and discretion
- All refunds are at Preply’s sole discretion “to the fullest extent permitted by law.”
- Refunds for individual lessons or lesson packages are not guaranteed and are considered case-by-case by Preply.
Preply plans and pricing
Typical pricing overview
Prices vary widely by tutor, subject, experience and promotions. The following are representative estimates converted to euros where relevant.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Single Lesson (typical) | Approx. €13.80 - €23.00 per hour | Per lesson (hourly rate) | Pay-per-lesson, tutor-set rate |
| Igbo Tutor Average | Approx. €8.28 per hour | Per lesson (hourly rate) | Nigeria-based Igbo tutors, average rate |
| Lowest Rate Example | Approx. €2.76 per hour | Per lesson (hourly rate) | Entry-level tutors, promotional pricing |
| Highest Rate Example | Approx. €36.80 per hour | Per lesson (hourly rate) | Highly experienced tutors, niche or premium subjects |
Your consumer rights in Nigeria
Key legal protections
Under Nigeria’s Federal Competition and Consumer Protection Act (FCCPA) 2018, consumers can cancel advance bookings, return defective or misrepresented services, and seek full refunds where appropriate.
Enforcement and complaints
- A blanket “no refund” clause may be considered unfair or unenforceable under the FCCPA.
- Consumers can lodge complaints with the Federal Competition and Consumer Protection Commission (FCCPC) online, by phone or in person; statutory redress timelines can apply (up to 45 days for handling).
Customer experiences
Positive feedback
Many users praise Preply for a wide range of tutors, flexible scheduling, reasonable prices, and tailored one-to-one lessons that match individual goals.
Negative feedback
Frequent complaints include credits expiring, non-transparent billing, difficulty obtaining refunds, and perceived weak customer support for billing disputes.
Documentation checklist
What to gather before requesting a refund or dispute
- Booking confirmation and lesson date/time with timezone shown.
- Payment receipt or subscription invoice showing amount and date.
- Screenshot(s) of the lesson page, cancellation screen, or error messages.
- Chat logs with tutor or Preply support and any email correspondence.
- Bank statement or payment provider record confirming the charge.
Why this matters
Clear evidence speeds review and improves the chance of a favorable outcome when you request a refund or file a complaint with Preply or consumer authorities.
Common mistakes
Missing the 12-hour window
One common mistake is expecting a free cancellation after the 12-hour cutoff. Cancelling within less than 12 hours is typically charged and may not be reschedulable.
Confusing credits and refunds
Users sometimes assume subscription credits are refundable or transferable; credits used during the billing period usually remove eligibility for a subscription refund under Preply’s rules.
Comparative recap
Quick comparison table
| Topic | Preply policy | Relevant Nigerian law (FCCPA) |
|---|---|---|
| Cancellation window | Free cancellation/reschedule up to 12 hours before; penalties or charges may apply within 12 hours. | Consumers can cancel advance bookings; unfair terms that remove cancelation/refund rights may be challenged. |
| Refunds | Subscription refunds possible only if no credits used and payment <28 days; other refunds discretionary. | Right to refund for defective/misrepresented services; blanket “no refunds” can be considered unfair. |
| Dispute resolution | Preply handles refund decisions internally; customer support is first point of contact. | Consumers can escalate to FCCPC; statutory complaint procedures and timelines exist. |
After cancelling
Immediate steps
- Save cancellation confirmation and screenshots from your account.
- Check your invoices and account credits to confirm any refund or credit adjustments.
Further actions and links
- Preply student cancellation policy: Student lessons cancellation policy.
- Preply tutor cancellation policy: Tutor cancellation policy.
- Subscription refunds info: How subscriptions work - refunds.
- To complain to Nigerian authorities: FCCPC portal information and complaint options can be found via the Federal Competition and Consumer Protection Commission site or guidance pages.
Address
Preply correspondence (public)
Preply UK Services Ltd - Devonshire Street 41, W1G 7AJ, London. This is a publicly listed corporate address; no Nigeria-specific postal address was found.
How to contact
Use Preply’s in-app support or Help Center links for account and refund requests before considering external complaint routes with Nigerian authorities.
Similar cancellation services
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Written by Chinwe Akpan
Regulatory watch · 6 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 6 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Preply subscription, sign in to your account, go to your settings, and select the cancellation option. Ensure you do this at least 12 hours before your next lesson to avoid charges. You can also send a written cancellation request via email or registered mail.
Refunds for Preply subscriptions are possible only if no credits were used during the subscription period and the payment was made less than 28 days ago. For further details, check your account settings or contact customer support.
If you cancel your subscription, your scheduled lessons will remain in your account until their scheduled time. However, you must cancel individual lessons at least 12 hours in advance to avoid charges.
Yes, if you cancel a lesson less than 12 hours before it starts, you will typically be charged for that lesson. Always try to cancel or reschedule in advance to avoid penalties.
For cancellation issues, you can reach out to Preply's customer support through the contact details provided in your account settings or on your billing statement. It's advisable to keep proof of your cancellation request.