Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Course Hero service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Course Hero: Step-by-Step Guide
What is Course Hero
Overview
Course Hero is an online study platform that provides access to study documents, textbook solutions, and tutor questions through paid memberships.
Members unlock documents, ask tutor questions, and access additional study tools depending on their plan.
Service scope
Course Hero operates via its website and mobile apps (iOS App Store and Google Play) with subscriptions billed either by Course Hero or by the app stores.
Billing, cancellations, and refund handling can differ depending on where you bought the subscription.
How to cancel Course Hero
Cancel via the Course Hero website (Web)
- Log in to your Course Hero account on the website.
- Go to Account Settings.
- Click “Stop Recurring Membership” and follow the on-screen instructions to confirm cancellation.
Cancel via mobile app stores (iOS & Android)
- iOS (App Store): Manage and cancel the subscription directly in your Apple/iTunes account. For billing issues, contact Apple Support.
- Android (Google Play): Cancel the subscription in your Google Play account. For billing questions, contact Google Play Support.
- Note: Course Hero does not control in-app cancellations or billing processed by Apple or Google.
What happens when you cancel
Access after cancellation
Cancellation stops future recurring charges but you retain access until the end of your current billing period.
Access is typically maintained for up to 7 business days for some account updates; follow on-screen confirmation for exact timing.
Account and data
Cancellation does not automatically delete your account; Course Hero may retain account data per its terms.
Unused features and unlocked items generally expire and are not redeemable for cash after cancellation.
Will I get a refund?
Money Back Guarantee
Course Hero offers a Money Back Guarantee: full refund if requested within 30 days of purchase and conditions are met.
- Conditions: ≤5 unlocks used, ≤1 tutor question asked, no prior refunds, and for certain bundles ≤3 days of QuillBot or Symbolab use.
- Introductory trials: request within 3 days, ≤3 unlocks, and ≤1 tutor question for eligibility.
Other refund rules and legal rights
Course Hero generally treats payments as final except where the Money Back Guarantee, applicable consumer law, or specific purchase terms provide otherwise.
- Some jurisdictions provide a 14-day right to cancel with a pro-rata refund for service used; Course Hero acknowledges similar rights in its terms.
- If you purchased through Apple or Google, contact the store for billing or refund issues, as Course Hero may not control in-app refunds.
Course Hero plans and pricing
Summary of common plans
Below are approximate plan names, converted prices, billing periods, and key features based on published Course Hero offerings.
| Plan | Approx. Price | Billing Period | Key features |
|---|---|---|---|
| Annual (Premier) Membership | approx. €9.15/month (based on US $9.95) | Annual billing | Up to 40 Tutor Questions, full access to textbook solutions |
| Quarterly Membership | approx. €18.35/month (based on US $19.95) | Quarterly billing | Up to 20 Tutor Questions |
| Monthly Membership | approx. €36.75/month (based on US $39.95) | Monthly billing | Up to 10 Tutor Questions |
Notes on pricing for Nigeria
No public source provides exact EUR pricing specifically for Nigeria; the figures above are approximate conversions from US dollar plans.
Your actual billed amount may vary by country, currency conversion, and the store used for purchase.
Your consumer rights in Nigeria
General legal context
Consumer protection in Nigeria may provide rights to fair treatment, accurate information, and remedies for unfair practices.
Specific cancellation and refund periods depend on Nigerian law and how it applies to digital services purchased cross-border.
How Course Hero’s terms relate to local rights
Course Hero acknowledges a 14-day cancellation/refund right under applicable law with pro-rata adjustments for services provided.
Whether Nigerian law provides additional rights or different timeframes depends on local statutes and enforcement practices.
Customer experiences
Positive reports
Some users report receiving refunds or resolutions after providing clear evidence and persistent contact with support.
Positive cases are relatively uncommon compared to negative reports in aggregated reviews.
Negative reports
Common complaints include being charged after cancellation, difficulty obtaining refunds, and unresponsive customer support.
Other issues reported are account lockouts or deletion after payment and frustration with unclear cancellation flows.
Documentation checklist
What to prepare before contacting support
- Account email and username used to subscribe.
- Purchase confirmation or receipt showing date and payment method.
- Screenshots of cancelled subscription confirmation or error messages.
- Records of communication with Course Hero, Apple, or Google (if applicable).
Additional helpful items
- Evidence of usage (number of unlocks, tutor questions) to support Money Back Guarantee claims.
- App store purchase history if you subscribed via Apple or Google Play.
Common mistakes
Assuming web cancellation covers app-store subscriptions
Many users assume cancelling on the website stops App Store or Google Play billing. In-app subscriptions must be cancelled through the store account.
If you subscribed via Apple or Google, cancel in that store to stop future charges and contact the store for billing disputes.
Not collecting proof and missing deadlines
Some customers fail to save receipts, screenshots, or count unlocks and tutor questions; this makes Money Back Guarantee claims harder to prove.
Missing refund request windows (30 days or trial-specific deadlines) is a frequent reason for denied refunds.
Comparative recap
Quick platform comparison
The table below summarizes where to cancel, who controls billing, and likely refund routes for each purchase channel.
| Platform | How to cancel | Who controls billing | Refund route |
|---|---|---|---|
| Web (Course Hero website) | Account Settings → Stop Recurring Membership on the site | Course Hero (Learneo, Inc.) | Request refund from Course Hero; Money Back Guarantee applies per terms |
| App Store (iOS) | Cancel in your Apple/iTunes account | Apple / App Store | Contact Apple for billing/refund; Course Hero cannot control in-app billing |
| Google Play (Android) | Cancel via Google Play account | Google Play | Contact Google Play Support for billing/refund; Course Hero does not handle in-app billing |
After cancelling
Follow-up actions
Save confirmation of cancellation and monitor your bank or card statements for future charges.
If you see unexpected charges after cancellation, gather evidence and contact the billing party (Course Hero, Apple, or Google) promptly.
Useful links and contacts
Course Hero Help Center: Course Hero Help.
Course Hero terms and Money Back Guarantee details: Terms of Use.
Address
Corporate contact (mail)
Learneo, Inc. (Course Hero)
2261 Market Street #10569, San Francisco, CA 94114
Notes on formal correspondence
Use the corporate address above for registered or formal cancellation correspondence if required by your local consumer protection process.
For app-store purchases, direct your formal billing complaints to Apple or Google using their respective dispute processes.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.