Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Coursera service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Coursera: Easy Method
What is Coursera
Service overview
Coursera is an online learning platform that offers courses, specializations, professional certificates, and subscription plans from universities and institutions worldwide.
It provides both one‑off course purchases and subscription models (monthly and annual), plus a Coursera Plus option for broader access.
Why cancellation guidance matters
Cancellation and refund rules differ by plan type and purchase channel, so knowing the correct steps helps avoid unexpected charges.
This guide summarizes Coursera's policies and practical steps for learners based in Nigeria.
How to cancel Coursera
Cancel via the web (coursera.org)
- Sign in at coursera.org and go to "My Purchases" or your account's subscription settings.
- Choose the active subscription and select "Cancel subscription". Cancellation takes effect at the end of the current billing period.
- If you need a refund for an annual purchase, request it within 14 days of purchase via the Learner Help Center.
Cancel via mobile app (Apple App Store / Google Play)
- If you subscribed through the Coursera mobile app, cancel via Apple or Google subscription management (App Store or Play Store).
- Open your device's subscription settings, locate Coursera, and cancel the subscription there.
- Coursera's site does not provide platform‑specific cancellation steps; rely on the store used for the original purchase.
Using the Learner Help Center
- For refunds or subscription questions, file a request through the Learner Help Center at https://learner.coursera.help/.
- Provide order details, payment date, and the reason for cancellation to speed processing.
What happens when you cancel
Access to course content
After cancellation of a subscription, access continues until the end of the current billing period.
You will retain any earned certificates permanently; earned certificates do not make you eligible for refunds.
Billing and renewals
Cancellation prevents future automatic renewals but does not prorate or refund the remainder of a paid period unless specified by policy.
Monthly subscriptions should be cancelled before the trial or billing date to avoid the next charge.
Account data and records
Your course progress and account data remain accessible per Coursera's data retention and privacy policies.
If you later re‑subscribe, previously completed work and certificates remain associated with your account.
Will I get a refund?
Refund windows and rules
- Annual subscriptions (web purchases): Eligible for a refund if cancelled within 14 days of purchase.
- Monthly subscriptions: Typically a 7‑day free trial applies; no refunds after the trial unless otherwise specified.
- Coursera Plus: Full refunds available if requested via the Help Center within 14 days of payment.
Exceptions and certificate rule
Once a course certificate is earned, a refund is not eligible even if the request falls within a 14‑day window.
Specialization pre‑enrollments via subscription may be refundable within 7 days of the specialization's launch or before earning a certificate, whichever is earlier.
How to request a refund
- Submit a refund request through the Learner Help Center: https://learner.coursera.help/.
- Include purchase details, date of payment, and the reason for the refund to help Coursera evaluate your request.
Coursera plans and pricing
Pricing summary
Below are the approximate prices converted to euros for common plans. Amounts are approximate and subject to change.
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Professional Certificates & Specializations | €17.30 ≈ | Monthly | Access to Professional Certificates & Specializations |
| Coursera Plus (Monthly) | €20.45 - €20.55 ≈ | Monthly | Unlimited access to most courses, certificates |
| Coursera Plus (Annual) | €149 - €153 ≈ | Annual | Unlimited access to Coursera content for a year |
| Individual Course | €28.80 ≈ | Per Course | Enroll in a single course |
Your consumer rights in Nigeria
Jurisdiction and Coursera policy
Coursera notes that certain jurisdictions (e.g., EU, UK) have statutory withdrawal rights; Nigeria is not listed among those with extended rights.
Therefore Nigerian users are generally subject to Coursera's standard global refund and trial policies rather than extended statutory protections.
Practical implications for Nigerian learners
- Monthly subscriptions: Rely on the 7‑day free trial to avoid immediate charges and cancel before the billing date.
- Annual subscriptions: Request refunds within 14 days of purchase if eligible.
Customer experiences
Positive feedback
Many users praise Coursera for high‑quality courses from respected institutions and a user‑friendly interface.
Quality of course content and instructor expertise are common positive points in verified reviews.
Negative feedback and common complaints
Complaints on review sites include unexpected recurring charges, difficulty cancelling, and slow or unhelpful customer support.
Users also report unclear trial conversion notices and occasional problems with subscription visibility in account settings.
Documentation checklist
What to prepare before cancelling
- Account email and username associated with Coursera.
- Order or transaction ID shown in your purchase confirmation or bank statement.
- Purchase date and the payment method used (card, PayPal, app store).
What to include in a refund request
- Clear statement of the request (cancel subscription and/or refund).
- Relevant dates (purchase date, cancellation date) and reason for refund.
- Proof of purchase such as invoice screenshot or bank/card transaction excerpt.
Common mistakes
Missing the trial or refund window
Users often miss the 7‑day trial end or the 14‑day annual refund window and then assume they can still get a refund.
Always check the exact purchase date and act promptly to avoid losing eligibility.
Cancelling in the wrong place
Many cancellations fail because the subscription was purchased via the App Store or Google Play but the user tries to cancel on the Coursera website.
If you subscribed via a mobile store, cancel through that store's subscription management to stop renewals.
Comparative recap
Quick feature comparison
| Feature | Monthly subscription (Web) | Annual subscription (Web) | Mobile app subscription |
|---|---|---|---|
| How to cancel | My Purchases on coursera.org | My Purchases on coursera.org | Apple App Store or Google Play subscription settings |
| Refund eligibility | Usually only 7‑day free trial; no refund after trial | Refund if cancelled within 14 days of purchase | Follow app store refund policies; Coursera defers to store |
| Typical issues | Unexpected renewals, trial conversion confusion | Requests after 14 days often declined | Cancellation must occur in the store used to subscribe |
After cancelling
Immediate steps
- Confirm cancellation email or status in your Coursera account.
- Check your bank or card statement for future charges and keep records of any unexpected activity.
Helpful links and contacts
- Learner Help Center: https://learner.coursera.help/
- Coursera Terms of Use: https://www.coursera.org/about/terms
- Coursera Terms and Conditions (Coursera Plus details): https://en-coursera.com/TermsAndConditions.html
Address
Corporate headquarters
Coursera's corporate mailing address (United States):
2440 West El Camino Real Suite 500, Mountain View, 94040, United States.
Nigeria correspondence note
There is no specific Coursera physical address in Nigeria listed publicly; support and cancellation are handled online via the Learner Help Center.
Use the Help Center and your account settings for the fastest resolution of cancellation and refund requests.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.